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#74 of 2,098 Speciality lodging in London
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A stay in affordable accommodation doesn't have to mean a sacrifice in quality. At boutique backpackers Palmers Lodge Hillspring you will find many of the creature comforts you have in your own home, and many you wouldn't. Spacious living areas, quality furnishings, fully licensed bar and restaurant are just some of the reasons for choosing to stay at Palmers Lodge Hillspring on your next London visit.
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Room & Suite (162)162
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Property amenities
Secured parking
Free High Speed Internet (WiFi)
Free breakfast
Game room
Billiards
Taxi service
24-hour security
Baggage storage
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Snack bar
Vending machine
Entertainment staff
Board games / puzzles
Gift shop
Non-smoking hotel
Outdoor furniture
Shared kitchen
Shared lounge / TV area
Shops
Sun terrace
ATM on site
24-hour front desk
Self-serve laundry
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Room features
Housekeeping
Safe
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Budget
Languages Spoken
English, French, Russian, Spanish and 5 more
Hotel links
Location
Full view
63Somewhat walkable
Grade: 63 out of 100
110Restaurantswithin 0.75 miles
14Attractionswithin 0.75 miles
Contact
233 Willesden Lane, London NW2 5RP England
Getting there
Willesden GreenUnderground6 min
Brondesbury ParkOverground9 min
740Reviews28Q+A98Room tips
Reviews
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Popular mentions
I booked here for one week Which it seemed OK so after 2 days I booked for another week paying in full. Then things when wrong Bed Bugs Passport STOLEN But To Make Things Worse When I Left TO Attending Hospitals Because I Had Been BITTEN So Badly The HOSTEL Then Cancelled My Bookings And Refuse To Refund me Which left me homeless with no where to stay.
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Date of stay: February 2020Trip type: Travelled solo
Helpful
Response from Agi M, General Manager at Palmers Lodge Hillspring
Responded 27 Apr 2020
Dear Mr131313, We are saddened to read your feedback about your experience of our hostel. Bed bugs are an unpleasent part of the hospitality industry and sadly we do have a few occurences, as almost most accommodation providers do. At Palmers Lodge every report of a possible bed bug infestation is taken seriously. Our maintenance and housekeeping teams immediately investigate the report and take action if the presence of bed bugs are confirmed. Any guest who might have been affected always have our full support even if they decide to leave our hostel early. Guests who book into shared accommodation must remember that sadly not every traveller shares the respect of personal property. We always recommend our guests to keep their valuables with them when not in the hostel or use the complimentary locker in the room or our safe/locker for hire services available at reception. Our front desk team are available 24hr to asssist guests with any matter regardless how small or big it is. There can be a number reasons why a refund is not offered for a cancelled reservation and we would be happy to investigate your case if you provided us with details of your reservation, just email your booking details to hillspring@palmerslodge.uk. If you wish to discuss the issues your reaised with us in more detail, please do not hesiate to get in touch with us. All the best,
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Location in residential area, but close to tube station and high street shops. Spacious female only dorm with pod style beds (curtains, individual light) and lockers. Beds already made for guest. Clean facilities, comfy beds, decent breakfast and very good coffee. TV lounge, dinning area, bar provide options for rest and fun. Small kitchen would be the only downside. Friendly and helpful staff. Safe, clean, price savvy place to stay.
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Date of stay: March 2020Trip type: Travelled solo
Helpful
Response from Palmers Lodge Hillspring, Other at Palmers Lodge Hillspring
Responded 2 Apr 2020
Dear Marta thank you for your lovely review. We are glad to hear that you had a great time staying with us, appreciating our rooms staff and facilities. We are sorry to hear that our self-catering kitchen wasn't convenient for you but we are definitely going to keep your into account in order to improve our facilities in the future. We hope to see you again soon! Kind Regards Team Palmers
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Stayed here during the Corona virus, Facilities at the hostel are fine, but information passed on to guests could be improved. Was continually told varying stories, then eventually told I could not stay on, even though the hostel was going to be open for another week. I understand the measures that were put in place by the government, but surely there are better ways to manage this issue then tell people they cant stay and shrug your shoulders when asked, so where can I go
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Date of stay: March 2020
Location
Service
Sleep Quality
Room Tip: 4 bed dorms are very small, dont have curtains around beds, so can feel like you are sharing a...
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1 Helpful vote
Helpful
Response from Palmers Lodge Hillspring, Other at Palmers Lodge Hillspring
Responded 29 Mar 2020
Dear Bruno Thank you for taking the time to leave us your review. We are glad to hear that you enjoyed your time while staying with us and appreciated our facilities. We are really sorry you felt like receiving insufficient information during your stay, but we had to follow the government's guidelines by closing our gates with immediate effect in order to protect our staff and guests. We are aware that we might give you some conflicting instructions on how to deal with your issue, but we had as well to deal with an unprecedented situation that forced us to take unpleasant but drastic decisions. We wish you to stay safe, and we hope to welcome you when our doors are open again. Kind Regards Dimitris Team Palmers
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Nice, clean place, helpful staff, quiet location. Easy to reach underground, many buses in the area. Breakfast included in the price. Safe for solo travellers too. The hostel has a very nice location, not upfront of the road, thus quiet.
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Date of stay: March 2020Trip type: Travelled solo
Helpful
Response from Palmers Lodge Hillspring, Guest Services / Front Office at Palmers Lodge Hillspring
Responded 23 Mar 2020
Hi there, thank you for reviewing us! We are glad that you enjoyed your stay and found that the hostel is good for solo travelers. Thank you for appreciating complimentary breakfast as well as our location in the quiet and beautiful Willesden. We hope to see you with us again! Kind regards, Natalia - Palmers team
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I have stayed here on numerous occasions, and have had great visits in the past, but this was the worst experience I have had here. Check in was terrible the 2 people on reception were talking to each other whilst checking people in. Rooms were extremely hot, too hot to sleep in. Even the radiators were too hot to touch. I asked to move, and was told to pay extra. I asked again to move on my 2nd night, as just walking into the room It was like walking into a sauna. I went back to reception, and thankfully a different person was on reception, and they moved me for free. There was a cleaner cleaning the shower rooms, and when I tried to ask her a question, she was so rude. Not all lost property is handed in, I recommend you retrace your steps. Overall I would stay somewhere else next time.…
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Date of stay: January 2020
Location
Service
Sleep Quality
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PRICE RANGE
US$13 - US$101 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hillspring hotel london
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
71
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Claim Your Listing Frequently Asked Questions about Palmers Lodge Hillspring
Which popular attractions are close to Palmers Lodge Hillspring?
Nearby attractions include Lexi Cinema (0.6 miles), Questroom (0.6 miles), and The Beaten Docket (0.6 miles).
What are some of the property amenities at Palmers Lodge Hillspring?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Palmers Lodge Hillspring?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Palmers Lodge Hillspring?
Yes, secured parking is available to guests.
What are some restaurants close to Palmers Lodge Hillspring?
Conveniently located restaurants include Sanzio, MezzoRoma Lounge, and Bean Extract.
Which languages are spoken by the staff at Palmers Lodge Hillspring?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Polish.
Are there any historical sites close to Palmers Lodge Hillspring?
Many travellers enjoy visiting Churchill War Rooms (4.9 miles), Buckingham Palace (4.5 miles), and Wallace Collection (3.5 miles).
Is Palmers Lodge Hillspring accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.