THE DORCHESTER

What facilities do you have for the disabled needing wheelchair access to all areas?

Dear Denise W, Thank you very much for your question. The majority of our facilities are located on the ground level of the hotel, this includes The Bar, The Grill, The Promenade and Alain Ducasse at The Dorchester, and are all easily accessible with a wheelchair. There is an accessible entrance to the hotel itself located on Deanery street which our doormen will be happy to help you locate and access. If you would like to access China Tang or The Ballroom then the entrances are located along The Promenade. Additional assistance would be required to access our Spa facilities so please contact the Spa directly and they will be happy to assist. Please feel feel to contact us prior to your arrival for additional assistance. We look forward to welcoming you soon. Kind regards, Mirko Cattini Hotel Manager, The Dorchester

Do men have to wear a suit and a tie when dining at the restaurant?

They don't have to but smart wear is required.

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Can you just go for drinks without making a reservation?

Yes you can

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We come to the Dorchester every year after the Christmas wonderland, and stay in the bar till closing. I’m just wondering this year I want to dress down and I want to wear my trainers And leggings I know the men in our group last year wore black trainers and jeans. So wasn’t as noticeable as what leggings and trainers for a girl. Do you think will be ok or is there a dress code we haven’t ever really noticed one on the bar.

No formal dress code but try not to stick out too much. People will mostly be well dressed.

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Do the rooms have tea and coffee making facilities?

As a standard rule, they do not. However, we asked at the reception and they sent us a kettle and tea/coffee stuff to our room, complimentary, till we stayed with them. I like to have a cup as soon as i wake up, so this was good for us.

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"use a top travel agency"

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"Be polite, you might get a better room."

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"I came for dinner and not to stay"

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"501-502 suite"

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"High floor"

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One of the finest hotels we have ever stayed at

the location of the hotel is near perfect---near many wonderful places for lunches and dinners and in a perfectly beautiful section of the city. the staff is just amazing---they are so sweet and so helpful. the concierges are a 'dream team' , the decor is simply breathtaking, the breakfasts served to the room were just amazing for us---they got every single thing we ordered each morning perfectly right. so if i could give this hotel 10 stars i certainly would. oh and i also just want to add that even the doormen are fantastic, extraordinary helpful at all times and everyone at the place seems to know you after a short time there. beware the restaurants in london though---while many wonderful places exist a majority of these are extremely extremely noisy.…

Date of stay: September 2019

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Service

Room Tip: use a top travel agency

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The Ultimate Hotel, on the Planet!🌈🦄

I spent a week here in July, like wow. It seems to be as close to perfection as a hotel can get. If you get the chance stay here. The staff, restaurants, the bar, are all perfect. The spa is run by goddesses, the best massage of the summer for sure.

Date of stay: July 2019

Location

Room Tip: Be polite, you might get a better room.

Just ok

Overall, I was a bit underwhelmed with my stay. There were certainly good points. Firstly the history of this place is priceless. And it is the grandest of properties. The staff were most professional. But for the price point....I just expected more. The room was quite small. There was no expreso machine or tea kettle. I also thought given the price, maybe there might be some more modern touches like modern lighting. No such luck. I did like the hotel overall, but I guess I was just expecting more for the price tag. Sorry.…

Perfection really does just happen...

We recently hosted our wedding party at the Dorchester. We also stayed for one night in a Park Suite. 'Perfection just happens' is the Dorchester Collection's tag line. Although you must be aware there are many people working behind the scenes to deliver it, the hotel does a fantastic job of making you forget. Although we were one of three events happening that day, and two of many guests staying, the team made us feel as if we were the only ones they were attending to. We have stayed in some wonderful hotels, yet is something we find to be truly rare in hospitality. From the first email inquiry to the event, the team at the Dorchester were absolutely wonderful. Nothing was a problem. Living abroad, we arranged most things from afar, yet the team went to great lengths to ensure everything was arranged to our liking, keeping in contact regularly. I want to particularly thank Valentine, our events manager, who is absolutely fantastic, a true events professional and a delight to work with. We would also like to thank Phil for the wonderful flowers, our floor manager Martyn and Emily who were all so helpful on the day. Everything went so smoothly, the cuisine was delicious and the serving staff all excellent. So many people have told us what a wonderful, unforgettable time they had, and we have been thrilled to hear this. The event spaces (we were in the Holford and Orchid rooms, however, this goes for all spaces) are stunning. As you would expect, they are maintained to an exceptionally high standard. I must have looked at over 20 possible event spaces in London, and The Dorchester had by far some of the most beautiful. With the wonderful team working there, I do not think you will go wrong! We also found our Park suite to be beautifully appointed. It was spacious, elegant and a lovely backdrop for some photos. Thank you again to Valentine who arranged an early check-in, meaning I had some extra time to get ready at the hotel. The only thing we would have liked to have done is a tour in one of the hotels vintage cars. Unfortunately, no drivers were available on Sunday morning. However, we will certainly be back, and so we will be sure to arrange this on our next trip. Thanks again for such a wonderful event and stay. Jo & Mohamed…

Sleep Quality

The Spa is heaven!

We visited second time to have a massage each in the Spa. We surely were impressed from the first visit. Second time was 10 out of 10. The Spa is so beautiful, immaculately clean, great facilities with smiley faces and amazing customer service. The relaxation room is extremely comfortable to start a peaceful journey for a massage. The receptionist Gita welcomed with the biggest smile, assisted on every query, demonstrated her outstanding warmth in communication. The therapist Roxanne was super friendly, gave advice with the deepest care and did a great massage. These girls made me feel like I am in heaven. It was a real heaven for a time spent in this extraordinary spa! So happy! This staff makes you to want come back even before you left. …

Date of stay: September 2019Trip type: Travelled as a couple

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