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K West Hotel & Spa

Traveller (834)
360
Panoramas (13)
Dining (101)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
Property amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Hidden Gem
Green
HOTEL CLASS

Location

Full view
92Great for walkers
Grade: 92 out of 100
53Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
3,616Reviews
1,324Photos
101Q+A
100Room tips
Traveller rating
  • 1,531
  • 1,215
  • 485
  • 225
  • 162
Time of year
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  • English
Popular mentions
We’ve stayed here multiple times a year for the past few years and have never had anything but excellent stays. Modern decor, comfy beds, soft,fresh, large towels and wonderful The White Company bathroom amenities. The rooms are fantastically sound proofed. Not once have we had
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As a gift for Christmas my partner and I were gifted Red Letter Day vouchers to use on a spa break for 2. After doing some research we decided that K-West was the best suited venue for us, it had good public transport access and we were taken by the luxurious feel of the hotel.
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We had a one night mid-week stay to celebrate a special birthday. The service from check-in to departure was impeccable and we could not have asked for more. The spa was great and the Afternoon Tea was excellent with the gluten free diet for one member of our group completely
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Response from Simran D, Guest Relations Manager at K West Hotel & Spa
Responded 3 days ago
Dear JMSCB, Thank you very much for your review. We greatly appreciate you choosing K West to celebrate a special birthday. I’m delighted you had a fantastic stay with us and that the team looked after you so well and made the occasion so memorable. We hope to have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Simran
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Very friendly Spa staff - polite, helpful and welcoming. We were escorted to reception where we booked in and welcomed into the waiting are to be given lovely fresh bathrobes and flipflops. Tea was offered and we were each introduced to our therapist for our treatments. I had
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Response from Simran D, Guest Relations Manager at K West Hotel & Spa
Responded 3 days ago
Dear Joanne B, Thank you for taking the time to write such a positive review following your recent visit to K West. I am absolutely delighted to hear you enjoyed your time in our spa, as well as your afternoon lunch in our restaurant. I'm also pleased to see that you were looked after so well by our outstanding staff. Thank you very much for highlighting the team for their service. I'm sorry that a couple of other spa guests chose not to observe the proper etiquette whilst using the facilities, but I trust this was addressed swiftly by our team. Thank you once again for your feedback and we all look forward to welcoming you back very soon. Kind regards, Simran
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Very slow check in, waited for ages although only 2 people infront of me. Room could do with some maintenance. Lamp not working, light cracked. Very disappointed with breakfast. For £17 each and meant to be served, it was a buffet (very limited) that had run out of things even
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Response from Simran D, Guest Relations Manager at K West Hotel & Spa
Responded 4 days ago
Dear Beckycousins912, Thank you for taking the time to write a review following your recent stay at K West. It is always disappointing to receive negative feedback and I am sorry that we failed to meet your expectations in a number of areas. All of our team are on hand to assist guests and to provide an excellent level of service and good customer care, to help our guests make the most of their stay. I am sorry that this was not your experience. I apologise that your room had faulty lamps, please be assured that your feedback has been addressed with our Facilities Manager for immediate remedial action. I’m also sorry that you did not enjoy your breakfast experience with us. Your comments have been forwarded to our Food & Beverage Manager for review and follow-up. Customer feedback is very important to us; all comments, positive and negative, are circulated to all of the team, so that we can learn from them and implement changes where appropriate. Thank you once again for sharing your experience and we hope that you will consider staying with us again in the future. Kind regards, Simran
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorK West Hotel & Spa
The K-Suite at the K West Hotel & Spa
Professional photo exclusively commissioned by TripAdvisorK West Hotel & Spa
The Embassy Suite at the K West Hotel & Spa
Professional photo exclusively commissioned by TripAdvisorK West Hotel & Spa
The Embassy Suite at the K West Hotel & Spa
Massage room
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123456103
The food was awful and certainly not worth what we paid for it, I would go somewhere else, we went to pier Marco whites for dinner one night and it was amazing and cheaper
1 vote
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Had no problems! The tube is right across from a somewhat busy bar, and the last bit of the walk is pretty quiet and residential. No issues for me as a lone female.
0 votes
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If it’s a weekend or any holiday then you definitely have to.
0 votes
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Hi, Sorry I have no idea. I think this hotel is over 18s only. Best to call them to be sure. Thanks
0 votes
I don’t believe the hotel has a pool. There are jacuzzis and large baths in the spa which require additional fees to access. The age requirement for the spa is 16 so you should be fine
1 vote
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12345621
"Ask for one away from bar as it's open until 2 am"
"Rooms at the farthest reaches of the corridor would be the quietest."
"Definitely not floor 2."
"Avoid floor 1 rooms are not good."
"Top floors have stairs lift stops floor below so took a lower floor room"
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12345620
PRICE RANGE
US$130 - US$253 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
k west hotel and spak west london
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
220
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