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K West Hotel & Spa

Traveller (833)
360
Panoramas (13)
Dining (101)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
Property amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Hidden Gem
Green
HOTEL CLASS

Location

Full view
92Great for walkers
Grade: 92 out of 100
54Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
3,613Reviews
1,323Photos
101Q+A
100Room tips
Traveller rating
  • 1,528
  • 1,214
  • 485
  • 225
  • 162
Time of year
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  • English
Popular mentions
Very slow check in, waited for ages although only 2 people infront of me. Room could do with some maintenance. Lamp not working, light cracked. Very disappointed with breakfast. For £17 each and meant to be served, it was a buffet (very limited) that had run out of things even
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Response from Simran D, Guest Relations Manager at K West Hotel & Spa
Responded yesterday
Dear Beckycousins912, Thank you for taking the time to write a review following your recent stay at K West. It is always disappointing to receive negative feedback and I am sorry that we failed to meet your expectations in a number of areas. All of our team are on hand to assist guests and to provide an excellent level of service and good customer care, to help our guests make the most of their stay. I am sorry that this was not your experience. I apologise that your room had faulty lamps, please be assured that your feedback has been addressed with our Facilities Manager for immediate remedial action. I’m also sorry that you did not enjoy your breakfast experience with us. Your comments have been forwarded to our Food & Beverage Manager for review and follow-up. Customer feedback is very important to us; all comments, positive and negative, are circulated to all of the team, so that we can learn from them and implement changes where appropriate. Thank you once again for sharing your experience and we hope that you will consider staying with us again in the future. Kind regards, Simran
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I loved everything apart from the food menu for service order not great options and no signs how to use certain things like the shower in the spa place or the rooms!! but overall fantastic experience.
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Review collected in partnership with this hotel
Response from Simran D, Guest Relations Manager at K West Hotel & Spa
Responded 4 days ago
Dear Voyager52719219880, Thank you for taking the time to write a review following your recent stay at K West. I am delighted to see you have awarded us your top score and that you had a fantastic experience with us. Thank you also for your feedback about our room service menu. We do regularly review our menu options so perhaps on a future visit you may find different dishes more to your taste. We hope to see you again in the near future. Kind regards, Simran
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Stayed here with a friend for a weekend break to London. 3 minute walk to ‘Shepard’s Bush’ underground station which is on the central line. Stayed in a twin room, which was very nice. Comfortable bed, nice shower. Had everything you would need. Our price didn’t include
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Response from Simran D, Guest Relations Manager at K West Hotel & Spa
Responded 4 days ago
Dear OliviaBrady, Thank you for sharing your experience following your recent stay with us. I am delighted to read that you were happy with so many aspects of your stay including the friendly service provided by our team and the well-appointed, comfortable room you were allocated. I can only apologise if you were disappointed about the £20.00 entrance charge for the use of our wet spa facilities. Although we are unable to waiver this charge completely, we do offer half-price discounts on the wet spa charge during certain times of the day which many of our guests appreciate. Thank you again for your feedback and we hope to have the opportunity of welcoming you back to the hotel in the near future. Kind regards, Simran
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K west is such a good hotel and I would happily recommend! It’s Shepard’s bush location is perfect! A short walk away from the underground and overground stations and Westfield shopping centre. The hotel isn’t that impressive on the outside and actually looks very small -
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Response from Simran D, Guest Relations Manager at K West Hotel & Spa
Responded 1 week ago
Dear Natalier732, Thank you very much for your detailed review of K West. I am thrilled to hear that you enjoyed your time with us and would highly recommend us to others. I’m also pleased to read that you rated our staff so highly. We look forward to welcoming you back to the hotel in the near future. Kind regards, Simran
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We booked the 'my time' package, the room was very nice and spotlessly clean. The spa was lovely, and the treatment was very relaxing. Staff were very friendly and helpful. I would definitely stay here again
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Review collected in partnership with this hotel
Response from Simran D, Guest Relations Manager at K West Hotel & Spa
Responded 1 week ago
Dear DayTrip525744, Thank you for such a wonderful review of your recent stay at K West. We are positively delighted to know that you had a fantastic stay with us and that we were able to exceed your expectations. We greatly look forward to welcoming you back soon. Kind regards, Simran
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorK West Hotel & Spa
The K-Suite at the K West Hotel & Spa
Professional photo exclusively commissioned by TripAdvisorK West Hotel & Spa
The Embassy Suite at the K West Hotel & Spa
Professional photo exclusively commissioned by TripAdvisorK West Hotel & Spa
The Embassy Suite at the K West Hotel & Spa
Massage room
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123456103
The food was awful and certainly not worth what we paid for it, I would go somewhere else, we went to pier Marco whites for dinner one night and it was amazing and cheaper
1 vote
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Had no problems! The tube is right across from a somewhat busy bar, and the last bit of the walk is pretty quiet and residential. No issues for me as a lone female.
0 votes
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If it’s a weekend or any holiday then you definitely have to.
0 votes
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Hi, Sorry I have no idea. I think this hotel is over 18s only. Best to call them to be sure. Thanks
0 votes
I don’t believe the hotel has a pool. There are jacuzzis and large baths in the spa which require additional fees to access. The age requirement for the spa is 16 so you should be fine
1 vote
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12345621
"Ask for one away from bar as it's open until 2 am"
"Rooms at the farthest reaches of the corridor would be the quietest."
"Definitely not floor 2."
"Avoid floor 1 rooms are not good."
"Top floors have stairs lift stops floor below so took a lower floor room"
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12345620
PRICE RANGE
US$136 - US$253 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
k west hotel and spak west london
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
220
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