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#54 of 1,146 hotels in London
Location
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Experience a London stay unlike any other at Holmes Hotel London. Created for curious minds, our delightfully original hotel is the ideal home from which to investigate the rest of the city. Comprised of four beautifully restored Georgian buildings, the hotel is inspired by Baker Street's most famous resident - Sherlock Holmes. Like the man himself, the hotel is a witty blend of heritage and playfulness, with 118 guest rooms and luxurious loft suites, a sumptuous lounge, tranquil library and a gym. All-day casual dining is enjoyed at Kitchen at Holmes, where London's melting pot of culinary cultures can be explored. Holmes is filled with a mix of antiques, curiosities and artefacts, nestled alongside contemporary furniture by leading luxury designers. Amenities by Gilchrist & Soames' Guild & Pepper collection are included in every guest room, with Molton Brown's luxurious 1973 range of products in every suite.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
83 Chiltern Street Marylebone, London W1U 6NF England
Holmes Hotel London
761 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in the heart of the city, Holmes Hotel London emerges as a charming destination lauded for its stylish atmosphere and quirky decor that guests find delightful. Its prime location near public transport and local attractions makes it a hit for those looking to explore London. Guests commend the friendly and professional service, with staff members often going the extra mile.
The hotel's amenities, cleanliness, and attention to detail in its comfortable rooms are also highly praised, though a few guests mention the rooms can sometimes feel small and experience temperature control issues. Overall, the hotel is celebrated for providing good value.
Location
Convenient
Atmosphere
Charming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
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Great great location. Really easy place to stay with a young family. The hotel is a nod to Sherlock Holmes but not overdone or schmaltzy. They got it just right. It is quirky and interesting and just luxurious enough. Good value for money. The best gift for our kids that we have ever gotten... Sherlock Holmes books on their bed with a teddy. My 8 year old walked around London with his nose in a book thanks to them. Really lovely touch. They just get it. The restaurant menu is really child friendly too with proper healthy meals that my kids loved. And it never hurts to have a bar in your hotel! The best part about the hotel was the staff. Even when they get stuff wrong they are quick to help remedy it and they go out of their way to make life easy. Will be back for sure. (I mean where else does a hotel give your kids books to read before bed instead of chocolates?!)
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Date of stay: May 2023
Value
Location
Service
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The Holmes Hotel is lovely. The whole hotel is very well furnished with a smart, up market feel. Rooms are nice with good decor, Sky Tv and comfortable large beds. Location is perfect and only a couple of minutes walk to Baker Street tube station which has great tube links with 4 different lines that can be accessed. Also close to Madam Tussaud’s, Regent Park and plenty of bars, restaurants and cafes.
All staff are really friendly and helpful and were really good with our kids.
Food overall is really good, evening menu is very good quality, and the breakfasts were lovely (albeit it would be nice if they were able to make a runny poached egg).
The only reason, we have given 4 stars as opposed to 5 stars is that we were there for a 4 days with 2 children and the room was not attended to at all during the stay (I presume due to COVID restriction). Now we are not people who are concerned about having housekeeping attend each day, however as we were there for 4 days, it meant that our bin was overflowing come day 4, and we had to request fresh towels, extra toilet paper, extra cups and tea bags etc during our stay. I should say that every time we asked for anything it was brought promptly and had we asked for the room to be cleaned I sure they would have arranged it but for 5 star service, sometimes you really shouldn’t have to ask.
This did not massively impact on our stay however and I would not hesitate to stay here again in the future.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucy Grimwood, Guest Services / Front Office at Holmes Hotel London
Responded 3 Nov 2020
Thank you for taking the time to review your stay, Adam. We are thrilled to see you had your family had a lovely stay with us! It is so nice to see our friendly team made such an impression on you and that you really enjoyed your dining experiences at Holmes Hotel (we will take on board your comment regarding the poached eggs!). Due to Covid-19, we are currently limiting our physical presence in your room during your stay to help minimise risk for our guests and team members. We are paying special attention to increased cleaning and disinfection of your room before and after your stay. However, we are happy to attend your room on request, and I apologise if you were not well informed about this. We are delighted to see you would return for a future stay with us, we are already looking forward to welcoming you back on your next visit! Best regards, Lucy
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My partner and myself stayed here for one night on a flying visit to London . On arrival to the hotel we were greeted by the very friendly reception team , offered a complimentary welcome drink which was a nice touch.
The room was simply but modern in decor, with high quality toiletries and lovely bath robes with soft slippers. The room had a nespresso machine and a tea making facilities too. Safe was in a small wardrobe , size of wardrobe didn’t cause us any issues due to a short stay however may be tight on a longer visit ! The smart tv was welcome which could be connected to your phone, Netflix and a movie subscription app . The only downfall was when a housekeeper / maintenance man entered the room after we had just arrived and were lying on the bed , he left suddenly however this is an issue with privacy , and should have been double checked before entering as he didn’t attempt to knock either . The downstairs lounge was lovely and warm , numerous chairs and bar area where we enjoyed a cocktail. The Sherlock Holmes theme was dotted throughout with various books, typewriters , photos etc which was lovely without being overwhelming.
Baker Street tube station was a 3 minute walk from the hotel , a nice quiet area in a perfect location to explore the city,we will be back!
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Date of stay: February 2020Trip type: Travelled as a couple
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Response from holmeshotellondon, Guest Relations Manager at Holmes Hotel London
Responded 16 Mar 2020
Dear TravellingGlutenFree, Thank you for choosing the Holmes and for taking the time to share your feedback. Please accept our sincere apologies for the issue with the team member entering the room. We take privacy very seriously and our team members are constantly trained regarding this. We will investigate the situation and take appropriate action to ensure complete compliance with our procedures from our team members. We are absolutely delighted to see that you have enjoyed your stay with us and that the amenities, the decoration, and the ambiance was to your liking. Our aim is to create memorable experiences for our guest starting with the moment of arrival with our signature welcome drink and throughout the whole stay with diverse touches. We are very much looking forward to welcoming you back in the very near future to be able to offer a seamless experience. With many thanks and kindest regards, Bogdan Rotaru Reception Manager
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First of all, great location. The reception was very friendly, welcoming and helpful. Our room, however, was not satisfactory. We honestly stayed for only one night and although we loved some of it we won’t be returning. To our delight, we were able to check into our room shortly after our arrival although we were super early, ca. 8 am. The room, sadly, was quite dirty. It was manly the wooden floor that was visibly dirty, but the bathroom was definitely not satisfactory either. We thought that they were probably in a rush to allow us to check in so early so we didn’t bother to talk to staff. Instead, we had a short nap and before we headed out we made sure to place a please clean my room sign on our door. After we returned to our room in the evening it had been cleaned for a second time. Sadly, however, it was just as dirty as before and apart from some superficial polishing here and there they basically only did some tiding up. And although we were 2 people, there was only one set of amenities. Those, by the way, consisted only of soap, lotion and shower stuff - no cotton pads, q-tips, thread, toothbrush, tampons, or whatever else there is. I’m only mentioning this because I have never ever stayed in a hotel in London with such a small amenity kit. And this is supposed to be a 4* hotel, right? So after we had some lovely cocktails at the hotel bar I did order some amenities for the second guest because I was honestly a little enraged by this. We stayed for only one night and didn’t bother taking shampoo with us and, most importantly, we booked a room for two people for frickin ~400€. Some things just don’t add up there. Not acceptable, sorry.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from holmeshotellondon, Front Office Manager at Holmes Hotel London
Responded 16 Jan 2020
Dear SarahBeeBee123 Thank you for your detailed feedback after your recent stay with us. We are glad that you found our Reception team so friendly and helpful. Please accept our apologies for the inconsistencies you experienced with the cleanliness of your room, your comments will be urgently reviewed by our team to avoid future this happening again in the future. We do hope to welcome you back to the Hotel, so we can provide you with the experience we want all of our guests to enjoy. Kind Regards Carolina Clark Front Office Manager
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The hotel is in a good central location, but some rooms can be very noisy as we found out during our stay. I was a little disappointed by the size of the room as well, given that we had booked a studio. However, the staff were very pleasant and the food we had, including breakfast, was always high quality. It’s a nice place, but even under lockdown, the hotel remains reasonably expensive and I did feel it was slightly overpriced. However they did let us keep the very nice monogrammed slippers!
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ilona B, Other at Holmes Hotel London
Responded 8 Mar 2021
Dear Sfuhere, Thank you for sharing your experience at Holmes Hotel London. We are very happy to see you loved our location and delicious breakfast. Thank you for appreciating our team. I am sorry the room was not as spacious as you expected and that you were disturbed by the noise. Why not try our Townhouse Loft suite next time? I am sure it would meet your preferences better. We hope to really wow you next time. -Ilona
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We booked this hotel as a last minute getaway . We arrived at the hotel an hour before check in time but there was no delay in checking us in. The hotel is in a great location between Baker St and Oxford St. The reception staff were very friendly and welcoming .The room was spacious, light and airy . The bed was huge and although it was firm, it wasn't uncomfortable at all . We had good views over the streets outside and there was a great selection nearby of restaurants, pubs and shops. I had mentioned at the time of booking that it was my birthday and the hotel had kindly decorated the mirror with birthday wishes We had a great nights sleep and wasn't disturbed by outside noise or movement in the hotel . I had a great shower in the morning and the towels were thick and fluffy. We headed down to breakfast in the restaurant and were greeted by the friendliest restaurant manager and immediately ensured that our table was laid and tea served by the attentive waiting staff. I chose avocado on sourdough with poached eggs. The eggs were literally perfect! I followed with granola and yoghurt which was equally as tasty. We decided to spend the day in Camden and the hotel were happy to look after our bags for the day even after we had checked out . This was such a helpful gesture and enabled us to enjoy our day without any worries . it was a very enjoyable stay which was enhanced by the fantastic service we received from every staff member we encountered . This hotel didn't disappoint
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barbara PPHE, Other at Holmes Hotel London
Responded 14 Jun 2021
Dear Nikki, thank you for taking the time to leave us your wonderful review! It was our pleasure helping you celebrate your birthday and we're delighted to see you had a great time whilst staying with us. We appreciate you mentioning everything you loved, especially our warm hospitality! We hope to welcome you back soon for another perfect visit. Kind regards - Barbara
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Happy to be back at Holmes for another visit post Lockdown. Felt very safe with the Covid Measures in place and saw all staff wearing Masks and Gloves. My Rooms was beyond spotless, and had signs and tags telling you everything has been sanitised, it felt super clean and the Cleaning Staff were also wearing, aprons, gloves, masks etc not easy I bet doing this kind of work but the Lady I spoke with made it look effortless and always had a smile, a fellow Scot!
Breakfast was okay, I never enjoy a room service breakfast but I understand why, and it was good for what it was and the staff who delivered both days were lovely. As is everyone at Holmes!
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Date of stay: September 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucy Grimwood, Guest Services / Front Office at Holmes Hotel London
Responded 10 Sept 2020
Thank you for your review, frequenttraveller674. We are so happy to have been able to welcome you back and are delighted you had a great stay with us. It is great to see you appreciated the Covid-19 measures we and the team are taking and are so pleased our friendly team made such an impression on you. We hope that we can welcome you back in the not too distant future. Warm regards, Lucy
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We stayed in a family room which was fresh clean and had access to adjacent room if required which was secure and perfect for our stay. Every staff member seemed to smile and were always helpful to make sure we had everything we needed during our stay. The hotel is in a perfect location for a walk or tube into London and we enjoyed bright sunshine throughout our stay which enabled us to walk down to Embankment and see the sights. Our reason for the trip was a family birthday and the Hotel provided us with an amazing space, tucked away which had our own private bar and billiard table. The room was perfect as we had small children with us, and they were able to settle whilst the adults caught up after not seeing each other for a long time. The food was another piece of this magic experience with dinner and breakfast being provided to a large group without any fuss and all requirements catered for. The food was excellent & I would recommend the steak - it's special. We will be looking to use this hotel whenever we travel to London and hopefully it won't be long before we can return. Thank-you to all the staff for an amazing experience
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Date of stay: July 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barbara PPHE, Other at Holmes Hotel London
Responded 21 Jul 2021
Dear Paul, thank you so much for your lovely review! We're so happy to see our hotel was perfect for all your needs and that you were able to catch up with the important people in your life with no fuss! It was our pleasure to have provided you with a clean and comfortable stay with a delicious breakfast and convenient rooms. We also hope to see you back very soon. Take care - Barbara
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I stayed at the Holmes hotel for the first time and had a fantastic time. It was effortless to find for someone who doesn't live in London and is very conveniently located next to a tube station. The room was large and comfortable, ambient music playing in the background, welcome message on the TV, enjoyed the cosy slippers and the sherlock style desk provided with multiple charging docks was very useful. The food was exquisite and cannot recommend Sherlock's Pipe cocktail enough! The staff was helpful and professional throughout the whole experience, from check-in to dinner, to breakfast to check-out.
I had a fantastic time in London, mainly due to having the opportunity to stay at the Holmes hotel. Will definitely return!
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Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from holmeshotellondon, Front Office Manager at Holmes Hotel London
Responded 25 Jan 2020
Dear LifeTravel025 Thank you for taking the time to review your recent stay with us. It is fantastic to read about the wonderful time you had, from the location to the rooms to our restaurant Kitchen at Holmes, we are extremely happy that we could make your time in London so enjoyable. Again thank you for your review and we look forward to welcoming you back in the future. Kind Regards Carolina Clark Front Office Manager
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We recently stayed two nights at The Holmes. The location is absolutely fantastic! Chiltern Street is quiet with some lovely independent coffee shops and then just a 10 min walk away you have the hustle and bustle of Oxford Street.
It was so convenient being able to check in and out online using the app, it’s really simple and enables you to use your phone to open your room door. You can also order room service on it.
When we arrived, the room had a ‘your room has been sanitised’ sign on the outside of the door. The remote was wrapped in a sealed bag and there was another ‘sanitised’ sign on the toilet. I was impressed with how clean it was!
The room was very spacious and the bed was by far the comfiest I’ve ever stayed in at a hotel! There is a large TV, tea and coffee facilities, iron and a desk if you need to work. There is also a small fridge you can put your own things in which is very handy for drinks. The WiFi is excellent.
The walls of the hotel rooms are very thin so it can be quite noisy when people are walking past.
The Receptionists are welcoming and friendly. We will definitely come back!
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CustomerService PPHE, Owner at Holmes Hotel London
Responded 1 Apr 2022
Dear ABB_Lon, thank you for your review. We are delighted to learn that you enjoyed your stay with us. We are thrilled to read that you loved our rooms, online-check in, and cleanliness. Delivering excellent experiences to our guests is our priority, so we are glad that you were happy with our performance. We are sorry if you were disturbed by the noise, this is not up to our high standards at all and will be reviewed and actioned at our earliest convenience. We look forward to your next stay. Kind Regards, Irene
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There are more places to choose from in the London area.
PRICE RANGE
£246 - £359 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park plaza sherlock holmes london hotel london, park plaza london, london park plaza
FORMERLY KNOWN AS
Park Plaza Sherlock Holmes London
LOCATION
United KingdomEnglandLondonMarylebone
NUMBER OF ROOMS
118
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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