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Signature Townhouse Hyde Park
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Signature Townhouse Hyde Park

Traveller (323)
Panorama of the Club Room at the Arbor Hyde Park Hotel
360
Panoramas (7)
Club Bedroom
Room & Suite (280)

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Avg. £170 /night, 12/2 - 12/3
£314
per night
£221
per night
£127
per night

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About

4.5
#144 of 1,148 hotels in London
4.8 of 5 bubbles
Location
4.2 of 5 bubbles
Rooms
4.4 of 5 bubbles
Value
4.4 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Sleep Quality
Despite being just a short hop away from the West End of London, Signature Townhouse Hyde Park feels like it's a million miles from the intense whirl of nearby Marble Arch. Hidden away on a quiet loop that curves off from the main stretch of Lancaster Gate, the hotel provides its guests with a level of quiet seclusion rarely found in so accessible a location. Housed within a beautiful Victorian terrace, just a couple of minutes walk from the trees, lakes, and green spaces of Hyde Park and Kensington Gardens, Signature Townhouse Hyde Park offers a style of meticulous but unobtrusive service that matches the simple elegance of its architecture. The hotel has been designed for the comfort and convenience of its guests, with an emphasis on understated quality. There aren't many places in central London that can claim to be genuinely restful. The Royal Parks can make a good case; Signature Townhouse Hyde Park, which looks out over one of those parks, can too.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Breakfast available
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Special diet menus
Express check-in / check-out
Private check-in / check-out
Room features
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Residential Neighbourhood
Mid-range
Languages Spoken
English, Hindi, Romanian

Location

36 Lancaster Gate, London W2 3NA England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
London City Airport
Heathrow Airport
12.2 mi
See all flights
Lancaster Gate
5 minUnderground
4.5
4.5 of 5 bubbles795 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Nestled near Hyde Park, the Signature Townhouse Hyde Park hotel garners praise for its prime location and clean, comfortable accommodations. Guests appreciate the well-maintained rooms with comfy beds and daily housekeeping, alongside the complimentary refreshments that add value to their stay. While the hotel's service is generally admired for being attentive, some visitors have encountered issues with room heating and staff responsiveness. Despite mixed reviews about room sizes and value, the convenience of nearby transportation and central attractions remains a highlight for many travelers.
Location
Convenient
Atmosphere
Welcoming
Rooms
Mixed
Value
Mixed
Cleanliness
Immaculate
Service
Attentive
Amenities
Satisfactory

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795Reviews4Q+A72Room tips
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Detailed Reviews
Y Elmehairy wrote a review Jan 2020
Cairo, Egypt
5.0 of 5 bubbles
I liked the location, a 7 min walk to Lancaster Gate Station, where the central line goes directly to the heart of Oxford street in 15 minutes. The decor is peaceful and calming. The room size is great, most of hotels for the same price would have tiny rooms. The tea/coffee making facilities, water bottles and cookies were a sweet touch. The best thing about The Signature Townhouse was the staff is especially amazing, namely; Ciny, Alex, Andrei and Kashik.
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rita_Signature, Manager at Signature Townhouse Hyde Park
Responded 26 Jan 2020
Dear Yasmine E Thank you so much for having shared this wonderful review! I am absolutely thrilled to see that the quality of the service received as a result of our customer-oriented team and the range of service provided during your stay has made your expectations exceed on all fronts contributing to an enjoyable stay. I hope to welcome you once again in not too distant future. In the meanwhile, wish you well. Kind Regards Rita Devi Kumar
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Shlomichal S wrote a review Feb 2020
5.0 of 5 bubbles
very very good. clean. good beds, coffee machine, view, close to bus and underground. very close to hyde park abd oxford street. nice staff, warm . you can open windows, water free, quite, help us with any quastion
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rita_Signature, Manager at Signature Townhouse Hyde Park
Responded 8 Feb 2020
Dear Shlomichals, Thank you for kind words. It really makes us happy when our guest appreciate our work I have shared your review with our team and we all are pleased with your review Look forward to welcome you Kind Regards Rita Devi Kumar
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Eda Dost wrote a review Mar 2020
Ankara, Türkiye
5.0 of 5 bubbles
Location is perfect; in a very silent and elegant area, 1 min walk to Hydepark, 2 metro stops away from the Oxford Street.
Staff is very friendly and helpful, we had a slight problem with our air conditioning on our first night and they solved it with extra care the next day and even offered us a complimentary English Breakfast for the inconvenience.
We had an executive room which was very spacious and clean. Breakfast choices were nice and the personnel at the breakfast area was also very friendly.
Will definitely choose here again for our next visit.
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Date of stay: March 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rita Devi Kumar, Guest Services / Front Office at Signature Townhouse Hyde Park
Responded 9 Mar 2020
Dear Thank you so much for having shared this wonderful review! I am absolutely thrilled to see that the quality of the service received as a result of our customer-oriented team and the range of service provided during your stay has made your expectations exceed on all fronts contributing to an enjoyable stay. I hope to welcome you once again in not too distant future. In the meanwhile, wish you well. Kind Regards Rita Devi Kumar
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donnellya6 wrote a review Jul 2021
St Helens, United Kingdom
1.0 of 5 bubbles
We arrived for our first night of a two night stay, and we were given a room where the window was pushed up, meaning it was all the way open and could not be pulled down to be closed. I mentioned this immediately to reception and a member of staff came to look, and couldn’t fix it. He told me he would go downstairs and then let me know what is happening.

I must add, the room we were given in the first place was very dusty, and the mirrors were disgustingly unclean, something you would not expect considering the current climate…

After about 45 mins of waiting I had not heard anything, so rang reception. The gentleman on the phone huffed and puffed before reluctantly coming up, I can only presume this guy was the manager as he was wearing a different coloured suit to the other guy.

I was told I would be given a new room, and we had to repack all our stuff immediately to be moved.

When we went downstairs, we were made to wait whilst the man went and checked the room was ready. He came back and gave us a room key, we were waiting for the lift and thought this would be the end of it…

As we got into the lift he ran towards us to advise he has given us the wrong room, he had given us a room above the level that we had paid for. Personally, for the inconvenience, and considering this room was not in use. I do not see why we could not have been left with this room?

We were then made to wait AGAIN whilst another room was prepared for us.

When we eventually got into our room, there were marks on the walls, the bed, although comfy, was not made properly, mirrors were not cleaned and the TV did not work. The room was also very dusty, which is pretty poor.

Shocking customer service and all we received was a ‘sorry’. Nothing was done about the poor service we received and we were left to waste about two hours of our first of two nights messing about with rooms.

The hotel does not offer value for money, considering we paid just shy of £200 for two nights, there was not much to justify this price apart from the location.

Overall a poor stay, and I’m glad we did not spend much time in the room over the course of our two night stay.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajish George, General Manager at Signature Townhouse Hyde Park
Responded 24 Nov 2021
Thank you for taking the time to write us your feedback from your recent stay with us. Whilst we strive to improve guest experience at our hotel, I'm sorry to hear that we didn't provide a high level of service to assist you during your visit. I would like to have the opportunity to rewrite your experience at The Signature Townhouse and would like to discuss this directly with you. Please contact me on ageorge@signaturehotels.com and allow me to offer you a better experience on your future stay with us. Kind Regards, Ajish George General Manager
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Kent_Katie1984 wrote a review Dec 2021
Kent, United Kingdom
3.0 of 5 bubbles
Arriving at gone midnight the staff on reception were polite and got us checked in quickly. I asked if there was water in the rooms, the man on reception said he wasn’t sure so he gave us some bottled water to take to our room. We stayed in room 14. The room was small but was fine for our 1 night stay. The toilet and shower were spotlessly clean. Same can’t be said for the bed!! The bed sheets were slightly stained and there were a few black stray hairs that I had to peel off before getting in!! Pulling the curtains I noticed they were also covered in staines!! We weren’t impressed, but we were extremely tired after trekking around London for most of the day, plus it was only for 1 night! Had we been staying longer I would’ve complained. The bed was comfy and we managed to sleep well. The shower had good pressure but it seemed to only have 2 temperature settings which were hot or 3rd degree burn hot!! Managed to have a quick wash but it wasn’t the most pleasurable shower experience I’ve ever had!! My partner wanted to use the hair dryer but it didn’t work! Overall it wasn’t the worst hotel we’ve ever stayed in and it’s a good location near to Hyde park and winter wonderland, but we won’t be making any future bookings to stay there again. £142.50 for one night stay, in a standard double room with no breakfast included was a bit steep but think we were paying for the location and not the hotel facilities.
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajish George, General Manager at Signature Townhouse Hyde Park
Responded 7 Dec 2021
Dear Katie, Thank you for taking the time to write us your feedback from your recent stay with us. I hope you will have a better experience when you choose to stay with us in the future and if you do so please let me know and I will ensure you have a memorable stay with us. Please feel free to contact me directly on ageorge@signaturetownhousehydepark.co.uk if I could assist you with your future booking with us. Kind Regards, Ajish George General Manager
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Breaking trail wrote a review Oct 2020
5.0 of 5 bubbles
Thank you to all the team of the Signature hotel for making possible such pleasant stay. Just few minutes walk from Hyde Park and metro station, hidden away in a quiet residential area, this hotel is a perfect place to relax after busy working or exploring the city days. Modern design reception area. Superior double room is quiet spacious! Very comfortable bed with good quality bedding. Daily cleaning service was perfect. Very friendly and helpful staff at the reception desk. Due to COVID restrictions breakfast was served in the room, but it was abundant with a good variety. Tea, coffee & biscuits facility in the room. Adding to this list very good price, by London standards, making this hotel a great deal, if the area is convenient for you. It is located near Notting Hill area where you can find plenty of nice cafes and restaurants. Looking forward to come back soon.
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Date of stay: October 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rita Devi Kumar, General Manager at Signature Townhouse Hyde Park
Responded 27 Oct 2020
Dear BreakingTrail , Thank you so much for having shared this wonderful review! I am absolutely thrilled to see that the quality of the service received as a result of our customer-oriented team and the range of service provided during your stay has made your expectations exceed on all fronts contributing to an enjoyable stay. I hope to welcome you once again in not too distant future. In the meanwhile, wish you well. Kind Regards Rita Devi Kumar
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Valeria P wrote a review Sept 2023
4.0 of 5 bubbles
Booked a last minute one-night stay and Signature Townhouse offered great location at a reasonable price.
Room was of a very good size and had everything needed for a comfortable stay.
I don't believe air conditioning was working and room felt a little stuffy when we arrived, however once windows were opened and we used the provided fan there was no problem.
Staff were very friendly and helpful - I forgot to bring charger and they provided me with a spare one during out stay.
There was no mini bar in the room however complimentary bottles of water were provided and we were kindly provided with extra water at no charge in the morning when we asked for more.
Would definitely stay again if I'm in London.
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ajish George, General Manager at Signature Townhouse Hyde Park
Responded 4 Sept 2023
Dear C8206RYvaleriap, Thank you for choosing to stay with us. Its a delight to know that you liked our location and services provided by our staff. We have no words to thank you for this great feedback and rating. We are happy to hear that your time with us was enjoyable and comfortable and that our services and facilities lived up to your expectations. We are really proud of our team since they go above and beyond to provide each and every one of our guests with excellent service. We look forward to you soon. Kind Regards, Ajish George General Manager
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Irene P wrote a review Jan 2023
5.0 of 5 bubbles
I usually don't write reviews but this time I have to and it is a bit longer.
Booked the hotel for a long weekend with my daughter, flying over from Germany, partly as a 16th birthday gift and also as a reward for keeping up good grades and being a good student. I wanted to make it extra special and send an Email in advance, explaining the trips purpose and asking for a room with a view (one in particular as my daughter had seen it on the website and loved the interior). Didn't get an answer and was a bit bummed, but decided to ask in person upon arrival.
Got there on the day of travel really really late around 10 pm after an awfully delayed evening flight and missing connection from the airport. We were given a nice but tiny room, with a view out the back onto brick walls and dumpsters, but I was just too tired to complain.
Fast forward to the next morning I went downstairs and asked the receptionist Feli, who is an absolute angel, about my email and maybe a change of rooms. She apologized because my email had gotten lost in the SPAM Folder and said she would give us a different room. I asked about the specific room but was told that unfortunately it is one of the Executive Suites. I told her no problem, any room with a view out front would be great. She assured me that we could leave our luggage at the old room and when we get back after 2 pm housekeeping would have relocated it to the new room and we would get a new roomkey.
So we went out and about in London that day and came back tired after 9 pm only to find that she had given us a complimentary upgrade to THAT specific Excecutive Suite as is was available for the next days and they had decorated the bed with rose petals and Happy Birthday Girl balloons!! My daughter was over the moon, dancing around the room singing. It was so wonderful! I can not thank Feli and the rest of the staff enough for making that trip unforgettable.
As for the overall experience, the Hotel is very conveniently located next to Hyde Park, Paddington Station and Lancaster Gate tube Station. Right around the corner is The Swan, a nice little pub with excellent food. The Hotel itself is cute, bathrooms are nice and renovated, the rooms are a bit dated with a few spots of chipped paint/decor on walls and doors, but we didn't mind. There is hot chocolate, tea and coffee in the room and small packs of oat biscuits, which we took with us as snacks on our walks through the city. We skipped the breakfast and ate somwehere else as there are a lot of small cafes in the area towards Paddington Station.
We will definitely come back to stay at the Signature Townhouse Hotel.
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Date of stay: January 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A George, General Manager at Signature Townhouse Hyde Park
Responded 5 Feb 2023
Dear irenepH8522DG, Thank you for taking the time to write a detailed review for Signature Townhouse . I am thrilled to hear that you enjoyed your stay & that we were able to contribute to making your visit a memorable one. This is exactly the type of service we aim to provide to all our guests. Your words give us a boost and encourage us to keep working to get better:) I truly appreciate you taking the time to provide us feedback, your opinions are significant to allowing us to keep raising the bar on our customer service. It is always a pleasure to read positive feedback as we work hard to maintain our high standards & good value! We wish to welcome you back soon. Kind Regards, Ajish George General Manager
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Andrew Mya wrote a review Apr 2020
London, United Kingdom
5.0 of 5 bubbles
This hotel is in a central location in Bayswater. It is very good value for money. There are no frills, but the bed was very comfortable, the shower was powerful and the room was very clean. The staff were very helpful and friendly.

Money has been spent in all the right places to offer a good room at a very reasonable price.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rita Devi Kumar, General Manager at Signature Townhouse Hyde Park
Responded 26 Aug 2020
Dear Andrew M Thank you so much for having shared this wonderful review! I am absolutely thrilled to see that the quality of the service received as a result of our customer-oriented team and the range of service provided during your stay has made your expectations exceed on all fronts contributing to an enjoyable stay. I hope to welcome you once again in not too distant future. In the meanwhile, wish you well. Kind Regards Rita Devi Kumar
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karl N wrote a review Nov 2022
Cambridge, United Kingdom
4.0 of 5 bubbles
Came here with my wife for a getaway weekend in London. The room was very servicable, and worked well for us as a "base of operations". The hotel is located only a short walk from the Lancaster Gate underground station, and also quite close to Queensgate and Bayswater stations, so you have good access to a lot of central London from this location. It is also a very short walk from Hyde Park itself.

The room itself was good for a nights sleep, though the front door to the room was not soundproofed by any means, to the point that I woke once in the night thinking that people were coming into the room, when in fact they were going into the room across the hall. That said, we didn't really hear anything else.

Front staff were really friendly and helpful. They did take a security deposit from us upon checking in, which was a little unexpected, but was refunded in full once we had checked out.

I would recommend tempering your expectations if you want a "room with a view". The hotel itself is not overlooking Hyde Park or anything like that. Rather, it is in a nice area, but from our room you could just see other houses and hotels.

Decor was also a bit worn in the room. The carpet was clearly quite sunbleached, and the bathroom, while clean, needs a good scrub to clean limescale off the shower. That tarnished the appearance of the room quite a bit, but it was otherwise good enough.

One thing to mention is that for the price we paid in central London with their "Flexible Rate", it was a great place to stay. If I were to pay the standard rate fee (at the time of writing), I'd have been much more disappointed.
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Date of stay: November 2022
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A George, General Manager at Signature Townhouse Hyde Park
Responded 16 Nov 2022
Dear KARln512, We appreciate you taking the time to let us know what you thought of your most recent stay with us. The staff is happy to learn that you had a great time while you were here. Regarding your recent visit, we have taken note of your views and we want to reassure you that we constantly strive to improve every area of the establishment, so your suggestions will be taken into consideration. We would love to have you again. Best Regards Signature Townhouse London Hyde Park
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Answer from Chris B
5 contributions2 helpful votes
I think you can leave bags. I should also report that the hotel did respond to my issues and I believe have undertaken decoration of some of the rooms that needed upgrading. They also kindly offered a rebate on my bill. Very thoughtful.Thank you!
Amanda asked a question Dec 2020
York, United Kingdom1 contribution2 helpful votes
Is there any parking?
Answer from Ondzz
Sydney, Australia108 contributions70 helpful votes
I don’t think so. Though the hotel might have an arrangement. Check with them.
Stephen D asked a question Jun 2019
26 contributions5 helpful votes
Why are most of the positive reviews from new accounts with 1 post?
Answer from Khalid A
2 contributions2 helpful votes
I am from middle east , and I usually use google map for reviewing anyplace, and i got surprised that here in UK the people use more trip advisor, and to be honest the hotel was really good , and it is unfair to not give them a good review through this application.
Stephen D asked a question Jun 2019
26 contributions5 helpful votes
Why are most of the positive reviews from new accounts with 1 post?
Answer from JEMFOOD
Brighton and Hove, United Kingdom14 contributions15 helpful votes
I stayed there with my family. It is not a hotel. It is a B and B. Rooms with s breakfast room and reception. Not great.
Resort54031599286 wrote a tip Nov 2024
1 contribution
5.0 of 5 bubbles
" Book early and definitely take a walk in the park."
Read full review
david m wrote a tip Sept 2024
Newcastle upon Tyne, United Kingdom1 contribution
2.0 of 5 bubbles
"Dont accept a room below ground level"
Read full review
Oscar Yorkshire wrote a tip Sept 2024
Yorkshire169 contributions106 helpful votes
3.0 of 5 bubbles
"Don't stand for an interconnected room"
Read full review
Noel S wrote a tip Sept 2024
1 contribution
4.0 of 5 bubbles
"Ask for the duty manager Grayden "
Read full review
Vicky D wrote a tip Aug 2024
1 contribution
1.0 of 5 bubbles
"Stay well clear!"
Read full review
Not the right property for you?
There are more places to choose from in the London area.
PRICE RANGE
£118 - £205 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
london guards hotel
FORMERLY KNOWN AS
Arbor Hyde Park
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
40
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SIGNATURE TOWNHOUSE HYDE PARK - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Signature Townhouse Hyde Park
Which popular attractions are close to Signature Townhouse Hyde Park?
Nearby attractions include Italian Gardens (0.2 miles), The Magic Hour (0.3 miles), and The Swan (0.2 miles).
What are some of the property amenities at Signature Townhouse Hyde Park?
Some of the more popular amenities offered include free wifi, breakfast buffet, and breakfast.
Which room amenities are available at Signature Townhouse Hyde Park?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Signature Townhouse Hyde Park?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
What are some restaurants close to Signature Townhouse Hyde Park?
Conveniently located restaurants include Hayat Paddington, Altonapoli Italian Restaurant Paddington, and Nipa Thai Restaurant.
Which languages are spoken by the staff at Signature Townhouse Hyde Park?
The staff speaks multiple languages, including English, Hindi, and Romanian.
Are there any historical sites close to Signature Townhouse Hyde Park?
Many travellers enjoy visiting Houses of Parliament (2.6 miles), Tower of London (4.5 miles), and Churchill War Rooms (2.3 miles).
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