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The Royal Horseguards

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Traveller (3018)
Room & Suite (1242)
Dining (263)
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About

#280 of 1,170 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
This majestic five-star hotel presides over the River Thames. From glittering chandeliers to contemporary design, this central hotel near the London Eye reflects a proud heritage. Expect more, with free wi-fi throughout the hotel, Victorian splendour, award-winning dining, afternoon tea and sumptuous river view suites.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Great View
River View
Languages Spoken
English, French, Russian, Spanish and 10 more
7,299Reviews145Q+A100Room tips

Reviews
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Traveller rating
  • 4,732
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  • 299
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NorthStar319442 wrote a review Feb 2024
Leighton Buzzard, United Kingdom200 contributions53 helpful votes
+1
Lovely hotel very central location all the staff were friendly and welcoming. Arrived early and room was available for check in no extra charge. Breakfast was delicious and plentiful huge selection from cooked to continental and fruit,cereals and pastries would definitely stay again
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Royal Horseguards Guest Services, Guest Services / Front Office at The Royal Horseguards
Responded 2 weeks ago
Dear NorthStar319442, Thank you for the kind words you have left. It is a pleasure to know our efforts to provide an excellent service have left such a positive impression on your stay. We look forward to welcoming you soon. Kind regards, Pedro Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sightsee51147408888 wrote a review Feb 2024
Feltwell, United Kingdom2 contributions
In this location and for this money you might be thinking luxury but it's not. Adequate for a nights sleep but more Premier Inn than Five Star Hotel. Not even fresh tea and coffee at breakfast but self service from a machine. Could do better.
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Review collected in partnership with this hotel
Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Royal Horseguards Guest Services, Guest Services / Front Office at The Royal Horseguards
Responded 3 weeks ago
Dear Sightsee51147408888, Thank you for the review regarding your recent stay. I am delighted to hear that you enjoyed our unbeatable location. I have taken note of your feedback regarding your disappointment in the dining service and will make sure we close all service gaps. We look hope to welcoming you back to our wonderful city. Kind regards, Pedro da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Russell M wrote a review Feb 2024
1 contribution
This is an average hotel. The bedroom was comfortable and very clean (once I had complained about the broom cupboard I was initially given). My room concerns were very swiftly and professionally addressed. Breakfast was poor and buffet style with awful coffee from a machine. As is often the case with buffet breakfasts the eggs were tepid and hard and everything else was soggy and steamed. The breakfast really was below par but this is a clean and comfortable hotel (if you get the right room) and I would probably stay there again.
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Review collected in partnership with this hotel
Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Royal Horseguards Guest Services, Guest Services / Front Office at The Royal Horseguards
Responded 3 weeks ago
Dear Russell M, On behalf of the hotel, we sincerely apologise that your recent stay with us didn't meet your expectations. Your feedback is important to us, and I will make sure to share it with the department heads to investigate further and close any service gaps. We strive to provide a 5-star service, and after further work to close the gaps in our service, I hope we will have the opportunity to showcase it to you in the future. Kind regards Pedro Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ktaylo503031 wrote a review Feb 2024
1 contribution1 helpful vote
Very attentive staff and great location for another short stay at this hotel. We choose it because the bedrooms are good quality and the breakfast fab and it was the same again this time. A great stay
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Review collected in partnership with this hotel
Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Royal Horseguards Guest Services, Guest Services / Front Office at The Royal Horseguards
Responded 3 weeks ago
Dear ktaylo503031, Thank you for taking the time to leave such a warm review. Our team takes pride in what they do. I'm delighted to read that you enjoyed your room and have highlighted the excellent cuisine provided by our dedicated staff. We look forward to welcoming you back for another stay soon. Kind regards, Pedro da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roving55087333658 wrote a review Feb 2024
1 contribution1 helpful vote
Everything was very nice. Mr Gonsalo was so friendly and we enjoyed the breakfast of last morning. If I had to say, the walls in the room were so thin that I was a little worried that I could hear the noise from the room next door. However, the customer service and hotel are so great that I don't mind that, and I would like to stay here again.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Royal Horseguards Guest Services, Guest Services / Front Office at The Royal Horseguards
Responded 3 weeks ago
Dear Roving55087333658, On behalf of Gonsalo and my entire team, I am incredibly grateful for such a warm review. I am delighted that everything was to your liking and that we were successful in making your dining experience and stay extra special. My team and I look forward to welcoming you back again soon. Kind regards, Pedro da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mfo2024 wrote a review Feb 2024
1 contribution1 helpful vote
As an architect who has traveled all over the world, my experience at the Royal Horseguards Hotel was one of the most exceptional experiences I’ve had. I like to meet the front desk manager of every hotel I visit. Elieser, front Desk Manager, was very professional and accommodating. Despite his busy schedule, he went out of his way, to personally make sure our room was the precise room we requested. Having noticed that my wife and I were tired from a 10-hour flight, Elieser processed our room request over a warm tea and coffee on the Hotel’s lounge. Our room was ready before we finished with our tea and coffee; the room was ready with a bottle of Champaign to celebrate our anniversary. The Hotel’s breakfast & dining experience was also unforgettable. Antonia, the hostess
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Review collected in partnership with this hotel
Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Royal Horseguards Guest Services, Guest Services / Front Office at The Royal Horseguards
Responded 3 weeks ago
Dear mfo2024, Thank you for such a wonderful review. It is a pleasure to know that our members of staff were able to leave such a positive impression and it brings me pride to know Elicer is leading the charge and showing a fine example of personalising and displaying excellent service. It would be a pleasure to welcome you again soon. Kind regards, Pedro Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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neopuss wrote a review Feb 2024
Brighton, United Kingdom264 contributions102 helpful votes
We went for afternoon tea as a birthday treat. it was lovely and relaxing and cannot fault the service. We had mocktails with our afternoon tea but cocktails or prosecco were available too. The sandwiches available were salmon, egg, ham and cream cheese. There were fresh mini scones, both plain and with fruit and jam and clotted cream. The cake selection was very tasty - lemon meringue, victoria sponge and chocolate eclair - there was also a gin and lime pebble which we did not try. We had 2 pots of tea whilst there and were not rushed to vacate our table.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Royal Horseguards Guest Services, Guest Services / Front Office at The Royal Horseguards
Responded 3 weeks ago
Dear neopuss, On behalf of the restaurant staff and my entire team, I am incredibly grateful for such a warm review. I am delighted that everything was to your liking and that we were successful in making your afternoon tea treat extra special. My team and I look forward to welcoming you back again soon. Kind regards, Pedro da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Julie H wrote a review Feb 2024
Melton Mowbray, United Kingdom1 contribution
Great location and initial impression great however minibar not stocked as promised (until we were in our 3rd room of the one night stay), multiple minor problems with fixtures and fittings, had to move rooms because of banging music from fashion show we were not informed about. this appeared to be an inconvenience, offered and rejected a poor alternative, finally given decent room. Food great
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Review collected in partnership with this hotel
Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Royal Horseguards Guest Services, Guest Services / Front Office at The Royal Horseguards
Responded 3 weeks ago
Dear ricjuharris, Thank you for the feedback regarding your stay. It is not the most pleasant thing to hear you had quite the inconveniences while staying with us but for the most part, I am glad that the members of staff were able to reach a solution and rectify your problem. We do hope we have the opportunity to display the true quality of our service on your next visit to us. Kind regards, Pedro Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leoliveira77 wrote a review Feb 2024
New York City, New York30 contributions72 helpful votes
Hotel is very good. Location is great. Staff is friendly and they are willing to help you. But they could do a better job maintaining the hotel fresh and clean. Because this is an old building, parts of it shows its age. There is a funky smell com8mg from the carrots on the hallway. Room smelled like fresh paint when I checked in. HVAC unit does not work well. After 15 minutes, it blows hot air even though you set up the temperature to cold.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Royal Horseguards Guest Services, Guest Services / Front Office at The Royal Horseguards
Responded 3 weeks ago
Dear Leoliveira77, Thank you for the honest feedback you have left. It is the improvements we can make through guests such as yourself, that allow us to provide an excellent service. We do apologise for the inconveniences that were caused during your stay, we are putting our best efforts into closing the gaps in our service. We look forward to having the chance to welcome you again soon. Kind regards, Pedro Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Road15762620321 wrote a review Feb 2024
1 contribution1 helpful vote
Recently came here for a stay with my family. Hotel was pretty and welcoming. The concierge and reception was attentive . Would like to thank the front of house staff Monalisa to who offered a great room with a view. Overall it was a great experience.
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Royal Horseguards Guest Services, Guest Services / Front Office at The Royal Horseguards
Responded 4 weeks ago
Dear Road15762620321, Thank you for the delightful feedback you have left, it is such a pleasure to hear our members of staff were able to provide such a service to leave a great impression. I will make sure Monalisa hears your praise as I am sure she would be delighted to hear. We look forward to welcoming you again soon. Kind regards, Pedro Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
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PRICE RANGE
£198 - £340 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal horseguards hotel london, royal horseguards london
LOCATION
United KingdomEnglandLondonWestminster
NUMBER OF ROOMS
282
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE ROYAL HORSEGUARDS - Updated 2024 Reviews (London)