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The Carlton Tower Jumeirah

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Traveller (117)
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About

#28 of 1,170 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
A beacon of British style and sophistication, The Carlton Tower Jumeirah is a renowned five star hotel in central London. Stay with us and enjoy stunning views of the London skyline, access to private gardens and tennis courts and one of London's most exclusive health clubs, The Peak Fitness Club & Spa. Located on Sloane Street in the heart of Knightsbridge, this luxury hotel is one of the best hotels in London and boasts 186 guest rooms including 88 suites. These include the exclusive Royal Suite, offering superb views across London, and spacious Executive Suites, ideal for business travellers. Home to The Peak Fitness Club & Spa, you can enjoy a relaxing spa treatment, invigorating workout in the gym or swim in our 20 metre indoor pool. Combined with a selection of restaurants and elegant bars, The Carlton Tower Jumeirah is the ideal destination for your next London city break. The Chinoiserie lounge has recently won the prestigious 'Afternoon Tea of the Year 2018' award.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Airport transportation
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
Bottled water
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Park View
Languages Spoken
English, Arabic
Hotel links
Special Rate:Stay 4 Pay 3
165Reviews0Q+A17Room tips

Reviews
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Maha K wrote a review 4 Feb
1 contribution
The welcoming was not nice because of the host, I would’ve left but my colleague was joining me in the hotel restaurant. The experience completely shifted when the two Moroccan guys took care of us. Anwar and Ayoub transported us to Morocco, very knowledgeable of the food menu, their suggestions were very tasty, their service is worth a 7 star hotel, very nice gentlemen with a friendly and warm service. You can go for the food or the desert selection but definitely ask for Anwar and Ayoub for a proper high end service. Thank you gentlemen for that amazing service.
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gianluca Priori, General Manager at The Carlton Tower Jumeirah
Responded 2 weeks ago
Dear Maha, Thank you for sharing your feedback with us. We're truly sorry to hear that your initial experience upon arrival wasn't up to our usual standards. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused by the host's behavior. However, we're thrilled to hear that Anwar and Ayoub were able to turn your experience around and provide you with exceptional service during your time with us. They are truly valued members of our team, and it's wonderful to hear that their warm hospitality and knowledge enhanced your dining experience. Your kind words will be shared with Anwar, Ayoub, and the rest of our team, as they serve as motivation for us to continue delivering outstanding service to all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for choosing The Carlton Tower Jumeirah London! All The Best, Gianluca Priori Gianluca Priori General Manager Gianluca.Priori@jumeirah.com +44 (0)2072351234
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shahab S wrote a review Jan 2023
8 contributions4 helpful votes
Hotel's Favourite
We had a family reunion in London and with 15 people (adults and kids ) and 7 rooms in total we couldn’t wish for any better experience. I can assure you this hotel has everything you need; Great location, minutes walk to all POAs in London. Delicious food, superb pool and spa facility and it’s proximity to some of greatest restaurants and cafes in the world. Cleanliness was surpassing any standard with their recently renovated building. Above all and the best part was their amazing staff. From the very first point of contact you feel at home. Every single one of their staff had gone out of their way for us to make our stay even more comfortable. We were there during the busiest time of the year, but the service was never anything below exceptional. During their New Year’s party I made a few requests - rather complicated- and despite of their busy schedule they accommodated them all so nicely. They made a special hot milk drink with a print on it for my nieces 6th birthday. They prepared balloon and cake in a matter of minutes and kids had the time of their life) They helped the senior members with their airport trip from hotel all the way to the gate at the airport. Concierge was so on point with our requests. They did manage to secure our restaurant bookings despite of our large number. And they always had great suggestions for every occasion we enquire for. The list can go forever but in short It has definitely become home for us on our future visits to London. Thank you so much CTJ and hope to see you very soon!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Aaron Kaupp, General Manager at The Carlton Tower Jumeirah
Responded 9 Jan 2023
Dear Shahab S, Thank you so much for your kind words about the hotel and the service you received, we greatly appreciate it. I am delighted you were impressed with the hotel and that you felt well looked after by our team. I hope it will not be too long before we have the pleasure of welcoming you back! With my best personal regards, Aaron Kaupp Regional Vice President Northern Europe & General Manager The Carlton Tower Jumeirah
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kassimm424 wrote a review 2 Feb
London, United Kingdom1 contribution1 helpful vote
The room was advertised as "Deluxe", but was cramped for a deluxe room. Not much room to move around except hallway. Bathroom was small, with showering leaking water into the bathroom. Wash-pipe kept falling on the floor. Wi-fi was not very good. Positive: Hotel and rooms smelled lovely
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gianluca Priori, General Manager at The Carlton Tower Jumeirah
Responded 2 weeks ago
Dear Mr Mohammad, Thank you for sharing your feedback with us. We're truly sorry to hear that your recent stay did not meet your expectations, and we apologize for any inconvenience caused. We would like to inform you that we offer a variety of room sizes to accommodate the preferences of our guests, and guests can request their preferred size during the booking process or upon arrival. We regret that the room you were allocated did not meet your expectations. We appreciate your understanding and will strive to ensure that future stays are more comfortable for you. Regarding the Wi-Fi connectivity, our engineering team has already attended to the issue, and while the signal strength was confirmed to be strong, we will continue to monitor and improve our network performance to ensure a seamless experience for all our guests. Regarding the leaking shower, unfortunately, nothing was reported to engineering during your stay. However, we take your feedback seriously and will investigate the matter further to prevent such issues in the future. Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for choosing The Carlton Tower Jumeirah London! All The Best, Gianluca Priori Gianluca Priori General Manager Gianluca.Priori@jumeirah.com +44 (0)2072351234
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joshua H wrote a review 2 Feb
1 contribution
The hotel/stay was absolutely amazing from start to finish. The staff were great and the hotel was the best l've stayed. I'll definitely be staying again when I visit London. A certain staff member was exceptional, James from guest relations, he helped with everything and made my stay very easy from the moment I stepped in the door. What a great man! He made sure everything was to the highest standard 24/7 and also took care of any requests very swiftly, exceeding expectations every time! Everything was amazing. Thank you again to the whole team and looking forward to returning very soon!
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gianluca Priori, General Manager at The Carlton Tower Jumeirah
Responded 2 weeks ago
Dear Joshua, Thank you so much for taking the time to rate your resent stay with us. We're thrilled to hear that your stay with us was nothing short of amazing and that our team, especially James from guest relations, played a significant role in making your experience memorable. James will be delighted to hear that his dedication and professionalism left such a positive impression on you. Ensuring our guests' comfort and satisfaction is always our top priority, and it's wonderful to hear that team went above and beyond to exceed your expectations and make your stay effortless and enjoyable. Your kind words will be shared with our entire team, and we look forward to welcoming you back for another fantastic stay when you next visit London. Thank you for choosing The Carlton Tower Jumeirah London! All The Best, Gianluca Priori Gianluca Priori General Manager Gianluca.Priori@jumeirah.com +44 (0)2072351234
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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whitefish8 wrote a review Jan 2024
London, United Kingdom349 contributions177 helpful votes
I adore croissants. I read that the croissants made by the Head Baker, Nicolas Guibert, are THE ONES. So one day I went to The Carlton Tower Jumeirah to buy one (or 3). I looked a little shabby so I was not sure what reception I would get. Everyone from the door man to the lovely lady in the Chinoiserie, to the waiter from Uzbeckistan could not have been nicer. What an oasis of calm. And I can report the croissants were s u b l i m e. Out of this world. To top it off they were in a beautiful box and smart bag. Takeaway on another level.
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Date of stay: January 2024
Value
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Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gianluca Priori, General Manager at The Carlton Tower Jumeirah
Responded 16 Jan 2024
Dear Guest, Thank you so much for your delightful feedback! We're thrilled to hear about your positive experience, from the warm reception at the door to the friendly staff in Chinoiserie. It's truly heartening to know that our team made your visit very special. We're especially delighted that you enjoyed the croissants crafted by our Head Baker, Nicolas. We'll be sure to pass on your kind words to him and the rest of the team. Your appreciation motivates us to continue delivering exceptional experiences. We eagerly await the pleasure of your return to The Carlton Tower Jumeirah, where we'll ensure each visit is as delightful as the last. Thank you for choosing The Carlton Tower Jumeirah London! All The Best, Gianluca Gianluca Priori General Manager Gianluca.Priori@jumeirah.com +44 (0)2072351234
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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holly wrote a review Dec 2023
Hove, United Kingdom6 contributions4 helpful votes
Absolutely exceptional in so many ways. The attention to detail snd personalisation was outstanding. The quality of rooms was superior with extremely comfortable beds, great interconnecting set up for families and very calm decoration. The peak club swim And spa facilities were a real highlight. The service was exceptional and all the team did such a wonderful job to make our stay memorable in many ways. We cannot wait to return to this amazing hotel in such a wonderful part of London.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gianluca Priori, General Manager at The Carlton Tower Jumeirah
Responded 4 Jan 2024
Dear Guest, Thank you so much for taking the time to rate your resent stay with us for your incredibly kind words. We are absolutely thrilled to hear that you had such an exceptional experience at our hotel, and your praise for the attention to detail, personalization, and comfortable rooms truly warms our hearts. We're delighted that you enjoyed the Peak Club, swimming pool, and spa facilities. We are truly grateful for your feedback and eagerly await the opportunity to welcome you back soon. Please let us know if you have any future plans and we will be happy to make your next visit even more special. Thank you for choosing The Carlton Tower Jumeirah London! All The Best, Gianluca Gianluca Priori General Manager Gianluca.Priori@jumeirah.com +44 (0)2072351234
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NEESH310 wrote a review Dec 2023
1 contribution1 helpful vote
I had money stolen from my bag in my room. Be careful leaving valuables here. Was never recovered. Management did try to make up the awful experience. And did go above and beyond. But just couldn't over the theft. Felt violated and not comfortable in the room.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gianluca Priori, General Manager at The Carlton Tower Jumeirah
Responded 19 Dec 2023
Dear Mr Ranish, I hope this message finds you well. We are very sorry to read about your negative experience with your last stay. Our guest’s security is our primary focus and we take such matters seriously. As you know our security manager has conducted a comprehensive internal investigation and have not found any evidence of misconduct by our staff during their routine service visit. I was a bit surprised by your statement about leaving valuables in our rooms: We do deploy the strictest standards when it comes to safety and security, given the high-profile clientele at the hotel. We also equip every guestroom with a safe and we also offer safety storage at our front office. We regret the inconvenience you may have experienced during your stay and are at your disposal for any further assistance or clarification you may require. Many thanks Gianluca Gianluca Priori General Manager Gianluca.Priori@jumeirah.com +44 (0)2072351234
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sightseer wrote a review Dec 2023
Philadelphia3 contributions
In a city with endless options, I will forever be grateful for serendipitously bumping (almost literally) into Jack Simpson, a guest services manager and hospitality star. I was admiring the beautiful lobby but it turns out that the most shining glamour rests in the hotel’s people… Jack helped acquaint me with hotel and local area. A frequent traveller, I was blown away by his encyclopedic knowledge of points of interest, entertainment and dining options across London. I had very specific interests for my weekend in the city and on the spot Jack suggested an incredible itinerary that met my needs perfectly and introduced me to new experiences in a city that I thought I knew well. Hats off to you Jack - you put a smile on my face and made my weekend one to remember!
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gianluca Priori, General Manager at The Carlton Tower Jumeirah
Responded 11 Dec 2023
Dear Mr Trekker, Thank you so much for taking the time to rate your resent stay with us and thank you so much for your incredibly kind words! It warms our hearts to know that Jack made a positive impact on your stay and created memorable moments for you. We're truly fortunate to have him as part of our team. We look forward to the pleasure of welcoming you back soon and creating more delightful experiences for you! Thank you for choosing The Carlton Tower Jumeirah London! All The Best, Gianluca Gianluca Priori General Manager Gianluca.Priori@jumeirah.com +44 (0)2072351234
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dmani0n wrote a review Nov 2023
2 contributions
An excellent experience . The staff were friendly, helpful and the service was extremely good. The food was also very good . The hotel dealt with the mobile issue we have with empathy and proper practical solutions. Our best experience in London hotels
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gianluca Priori, General Manager at The Carlton Tower Jumeirah
Responded 11 Dec 2023
Dear Guest, Thank you so much for taking the time to rate your resent stay with us, and thank you for your kind words! We're thrilled to hear that you had an excellent experience at our hotel. It's fantastic to know that our staff's friendliness and helpfulness, along with the quality of service and food, contributed to your positive stay. We're also delighted that we could address the mobile issue with empathy and practical solutions. Your feedback means a lot to us, and we look forward to the pleasure of hosting you again for more memorable experiences in the future. Thank you for choosing The Carlton Tower Jumeirah London! All The Best, Gianluca Gianluca Priori General Manager Gianluca.Priori@jumeirah.com +44 (0)2072351234
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LDNMe wrote a review Oct 2023
Edinburgh, United Kingdom1 contribution
From the second we arrived at The Carlton Tower we were treated like royalty. The team could not have been friendlier, more helpful and we were swept up to a stunning junior suite enjoying views over the gardens. Part of the reason of our trip was a birthday celebration, and in the room were stunning balloons, a birthday cake, fruit bowl and even more delicious treats. Room service was delivered promptly & was delicious. The Peak Fitness club is incredible too!
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gianluca Priori, General Manager at The Carlton Tower Jumeirah
Responded 18 Oct 2023
Dear Guest, Thank you so much for taking the time to rate your resent stay with us. We are thrilled to hear about your wonderful experience at The Carlton Tower! It's always our goal to make our guests feel like royalty, and we're delighted that our team, the room, and the special touches for the birthday celebration added to your enjoyment. If there's anything you need or any way we can make your next stay even better, please don't hesitate to let us know. Thank you for choosing to celebrate with us, and we look forward to welcoming you back in the future! All The Best, Gianluca Priori Gianluca Priori General Manager Gianluca.Priori@jumeirah.com +44 (0)2072351234
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£566 - £815 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jumeirah carlton tower hotel london, jumeirah carlton hotel, jumeirah carlton london
LOCATION
United KingdomEnglandLondonBelgravia / Victoria
NUMBER OF ROOMS
186
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE CARLTON TOWER JUMEIRAH - Updated 2024 (London)

Frequently Asked Questions about The Carlton Tower Jumeirah
Which popular attractions are close to The Carlton Tower Jumeirah?
Nearby attractions include Old & New Photography (0.2 miles), The Grenadier (0.3 miles), and Harrods (0.2 miles).
What are some of the property amenities at The Carlton Tower Jumeirah?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Carlton Tower Jumeirah?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Carlton Tower Jumeirah?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Carlton Tower Jumeirah?
Yes, parking is available to guests.
What are some restaurants close to The Carlton Tower Jumeirah?
Conveniently located restaurants include Sumosan Twiga, The Rosebery, and IL Pampero.
Are there opportunities to exercise at The Carlton Tower Jumeirah?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Carlton Tower Jumeirah have airport transportation?
Yes, The Carlton Tower Jumeirah offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Carlton Tower Jumeirah?
Yes, dry cleaning and laundry service are offered to guests.
Does The Carlton Tower Jumeirah offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Carlton Tower Jumeirah?
The staff speaks multiple languages, including English and Arabic.