Absolutely disappointed, not Marriott standard, the holet is good located but is definitely not enough, the service is sleeping and Michael the director was to busy to talk to us. That’s what the floor manager said! Better use Hilton.
The hotel really need a renovation. Don’t worth the name to stay in . The toilets are too old 😱. There is no basic things ( even slippers ) The front desk is ok . But don’t value for elite members . I don’t think they understand how to retain the loyal members of a brand
We arrived after 3pm when our room should have been available to be told our room was not ready and would be about an hour so we offered to wait in the executive lounge until the room was ready and reception assured us that they would call when the room was ready. Two hours later I went to find out why we had not yet been called and was told that housekeeping was checking the room and it would be available in the next half hour and again reassured we would be called when the room was ready. We only found out the room was ready when I chased reception again as once more they had failed to notify us when the room was ready. When we got to our room we found it had not been set up correctly as the sofa bed had not been made up for our son, there was only one dressing gown and slippers in the room and the luggage we had left in the luggage room because the room was not ready had not been delivered to the room. In addition to this when we tried to use the case stand we found it was broken and had to request a replacement. Things continued to be less than satisfactory as on the Saturday morning we received an alarm call at 07:00 we had not requested. Getting the call was particularly annoying as we had planned a lie in and a leisurely morning. On the Sunday morning I rang down to reception to request a late check out and was told check out could be only be extended to 13:00 which although better than nothing considering our experiences at check in rankled somewhat and was not very accommodating.…
Was generously bought a voucher from Buy A Gift for Sunday Brunch with bottomless Prosecco, with its expiry due in one month I thought I better go ahead and book.... Emailed and was politely informed there was no availability for 8 weeks! It made no mention of the time scale to book and I felt a month was plenty of time to get a space. I looked online to see the cost of extension and it comes in £30- what a rip off. I can only assume this is one of those sneaky scams set where they simply over sell the voucher spaces in the hope you never use them or buy the extortionate additional charge to extend. How many bottles of Prosecco could I buy for the cost of the extension charge alone. …
What a wonderful way to spend an afternoon ! Our champagne Afternoon Tea was an experience from start to finish . Everything was delicious , beautifully presented & so much of it Our server was Vivienne who was absolutely charming & looked after us so well along with the rest of the staff who were all very friendly . Certainly a wonderful experience & one to treasure.…
"Don't stay at Marriott hotels as you can't be guaranteed a room and only find out when you arrive."Read full review
"We were in 1209 and it had a wonderful view of the city. So if you have a choice chose an 09 room"Read full review
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