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Hilton London Metropole

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Traveller (1263)
Room & Suite (541)
Dining (97)
Overview
  • Excellent20%
  • Very good34%
  • Average24%
  • Poor13%
  • Terrible9%
Travellers talk about
“west wing”(262 reviews)
“edgware road”(247 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Hilton London Metropole
Special Offer: Advance Purchase
Offers from Hilton London Metropole
Special Offer: Advance Purchase
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,298)
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4,354 results
Traveller rating
902
1,301
1,059
618
474
Traveller type
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LanguageEnglish
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902
1,301
1,059
618
474
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1 - 5 of 4,354 reviews
Reviewed yesterday via mobile

Went for a large awards dinner, the hotel was really busy but didn’t feel hectic. The staff are great and they went out of their way to get the experience right. I was in the tower wing (19th floor) great new rooms, fabulous bed and...More

Thank JamBat28
Hotel's Favourite
Reviewed 12 January 2018

We had a Great Stay at The Hilton Metropole, over the Christmas and New Year Period. Being a “Diamond” , member gives you the added bonus to have access to there Club Lounge..., which includes Free Breakfast and in the evening, they provide snacks and...More

Thank robertalansmith
Response from Debra G, Manager at Hilton London MetropoleResponded 15 January 2018

Dear robertalansmith, Thank you for taking the time to leave feedback about the outstanding service you experienced from our wonderful Executive Lounge team. It will be a pleasure to share your kind words and ensure they are all recognised. We very much hope to welcome...More

Reviewed yesterday via mobile

This hotel is a mixed bag and while there are good parts I would certainly not stay here again. Breaking it down: *Check in- I'd requested the early check-in that costs around 50 pounds. Upon arrival it wasn't available but they got us a room...More

Thank Taste_It99
Response from Debra G, Manager at Hilton London MetropoleResponded yesterday

Dear Taste_It99, We are very sorry to read that some aspects of your stay did not meet your expectations and your comments about Housekeeping will be addressed with the relevant team members and we will certainly take your feedback about our Hilton Breakfast buffet on...More

Reviewed 2 days ago via mobile

While the team will try to do its best this is an avoid at all costs if you are on business traveling. West wing: bigger old rooms, with weird vibration and humming sound, and a lame shower. East wing: no AC and they may send...More

Thank marcelo412
Response from Debra G, Manager at Hilton London MetropoleResponded yesterday

Dear marcelo412, We are sorry to read about your disappointing experience at our hotel. We can usually pride ourselves on demonstrating outstanding service and providing a hassle-free stay to all our guests. We have begun to refurbish the bedrooms in the Tower Wing and intend...More

Reviewed 2 days ago via mobile

The housekeeper stole my 3 jackets that were in the closet!! I called back the hotel after my check out and they told me that they didn’t find anything. Someone from the administration called me back to tell me that I was lying and their...More

Thank PickyTn
Response from Debra G, Manager at Hilton London MetropoleResponded yesterday

Dear PickyTn, We are very sorry to read that items you reported missing during your stay were not found after your departure. We have strict guidelines for recovering lost property and ensuring it is correctly recorded and kept safe. Our Housekeeping team will be in...More

View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$188 - US$373 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Green Hotel in London
#379 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$188 - US$373 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Green Hotel in London
#379 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (1263)
Room & Suite (541)
Dining (97)
Pool & Beach (4)
Business Centre & Event Rooms (23)
Family and Play Areas (2)
Questions & Answers
Ask a question
PDKJ
10 February 2018|
AnswerShow all 3 answers
Response from Kiran V | Reviewed this property |
There is a pool, steam room & sauna but no jacuzzi or hot tub. As they let in others not staying in Hotel, it can get busy but it was the constant damp smell in the pool area that we could not handle too long.
2
Votes
Metamoron27
4 February 2018|
AnswerShow all 5 answers
Response from robertalansmith | Reviewed this property |
Yes...two seconds from the Hotel...., beside “Superdrug”... You will see the armed Bus Stop...
0
Votes
majorcandme
8 December 2017|
AnswerShow all 4 answers
Response from CityCruncher | Reviewed this property |
West wing is best
0
Votes
Room Tips
"The west wing has bigger rooms and the higher you go, the better view at night of the city lights!"
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"ask for a room with a view"
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"I had a king-size double room as the twin was having maintenance, the twins were nice too, room sizes did..."
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"Any room with good city view would be good"
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