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Hilton London Metropole

Agoda.comUS$215*
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#578 of 1,063 Hotels in London
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hilton London Metropole
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4,472 Reviews from our TripAdvisor Community

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Showing 3,686: English reviews
CHAMP FLEURS NA
Reviewed 24 December 2014

On my way back from Erlangen, I decided to spend a week in London, as I have never been to that side of the Atlantic. So this was a discovery trip for me, Hilton Metropole was highly recommended to me by multiple people who used to live in London. Upon arriving Check In was relatively quick and the guy at...

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Helpful?
Thank Trini_Randy
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, First I would like to thank your taking your time and writing us a comment on TripAdvisor. I am pleased to hear that you enjoyed your stay at the Hilton London Metropole. We are planning to refurbish our Tower Wing rooms by early 2015, in which we will optimise the space and comfort of each room. We hope...

Chicago, IL, USA
Reviewed 23 December 2014 via mobile

I just returned from a four night stay at this property. It is a great location, easy walking distance to Marble Arch, Hyde Park and across the street from the Edgware Road Tube stop. It is a massive hotel by European standards and appears to cater to conventions and large groups. Despite my confirmed king bed reservation, when I arrived...

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Helpful?
Thank chgotrvlr71
Lincolnshire, United Kingdom
Reviewed 23 December 2014

We stayed four nights in a Queen family room in the West wing (new side) The room was well decorated clean and spacious with a good view of the Edgeware Road. The tube was only a two minute walk across the road and the location was excellent to visit all the attractions London has to offer; breakfast was good with...

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Helpful?
1Thank alisonjgar
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to write us a Trip Advisor review. Your feedback is both valuable and appreciated. It is delightful to hear that you had such a wonderful stay, here at the Hilton London Metropole, we really appreciate your kind comments. Since we finished the refurbishment on our West Wing guest rooms, we have received...

Leicester, United Kingdom
Reviewed 23 December 2014

This hotel is ideally placed towards the centre of London. It is just a few bus stops away from Mable Arch and Hyde Park. The room we had was on the 8th floor of the West Wing. It was a Queen size room ample for 4 adults. The hotel staff seemed very pleasant and helpful. The lady that cleaned our...

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Helpful?
Thank Pbleicester
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to write us a Trip Advisor review. Your feedback is both valuable and appreciated. I would be delighted to pass your feedback on to the maid that was cleaning your room. I will ensure that your comments are passed on to the relevant personnel. It is disappointing to hear that our pool...

Wales, United Kingdom
Reviewed 22 December 2014

Stayed over night with a coach party this weekend, having read previous reviews was a bit worried. Staff at the hotel were excellent, very friendly and helpful, had a meal in the restaurant in the evening which was really good and good service too. The only down side was my bed, which slated one way, put cushions under mattress to...

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Helpful?
Thank teengee
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to write us a review on Trip Advisor. Your comments are valued and appreciated. It is delightful to hear that you thoroughly enjoyed your stay here at the Hilton London Metropole. This proves that not all reviews on this website are true reflection of the service we are capable of delivering. I...

Malmesbury, South Africa
Reviewed 22 December 2014

I am an avid supporter of the Hilton brand and normally enjoy staying at Hilton hotels - this stay was disappointing. The facilities are good, the hotel is large and busy and the reception and foyer look really modern and updated. The rooms have nice fresh and fashionable linen but the actual furnishings feel a bit dated and the bathroom...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Gerard V
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your review. We appreciate your feedback. I am so sorry to learn that your stay wasn’t satisfactory as expected. Although you found the facilities, reception and foyer as good the overall room condition didn’t impress you. Please be advised that we do have several room types in the hotel. The superior rooms have recently been...

London, United Kingdom
Reviewed 20 December 2014

Great location, established comfortable affordable hotel, close to West End attractions. Staff attentive and food of a good standard. Check in crowded at peak periods, but staff efficient and helpful. Pre-pay breakfast to avoid higher charges.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Gary L
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, First I would like to thank you for leaving a comment on TripAdvisor. I am very happy to read that you were pleased with your recent stay at the Hilton London Metropole. On your next stay, why not try out our great restaurant Minako on the 23rd floor, where you can enjoy delicious pan-Asian cuisine with breathtaking views...

Swansea, United Kingdom
Reviewed 20 December 2014

We have stayed here at least 10 times over the last few years (always on coach trips). Always very busy. Very convenient, Underground station across the road, good bus service and a short walk from Marble Arch and Oxford Street. Breakfasts are always ample, very wide selection and good quality but busy so we always get down for an early...

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Helpful?
1Thank Michael_SF6310RH
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you very much for taking the time and writing a comment on TripAdvisor. I am glad to hear that you were happy with your recent stay at the Hilton London Metropole. On your next stay, why not try out our great restaurant Minako on the 23rd floor, where you can enjoy delicious pan-Asian cuisine with breathtaking views...

County Roscommon, Ireland
Reviewed 19 December 2014

Stayed at this hotel in October 2014. Our son was going to Comic con in the Excell exhibtion center. We loved this hotel. The beds were very comfortable nice soft pillows aswel. Beautiful large hotel with lovely food. There is a fusion restaurant, a chocolate shop, a whiskey lounge and another restaurant for evening meals. Also has a coffee shop...

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Helpful?
Thank Alexmichael2014
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, First I would like to thank you for taking the time and writing a wonderful 5-star review on TripAdvisor. I am very happy to hear that you were pleased with your recent stay. We at the Hilton London Metropole drive to provide exceptional customer service and I am very glad we were able to do so on this...

Reviewed 19 December 2014 via mobile

We stayed for two nights. Had a free upgrade and complimentary nibbles, fruit and wine. Lovely room staff very very good. The only downside we had a lovely view but couldn't see it! Our windows the seal had obviously blown and the windows were all condensated up couldn't see anything. Would stay again brilliant location, breakfast was plentiful and tasty.

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Helpful?
Thank Annette P
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you so much for writing a review on TripAdvisor. I am glad to read that you enjoyed your recent stay with us and you were happy with our location and breakfast. I do hope you had a great birthday in London. Thank you again for writing a comment on TripAdvisor and I hope to welcome you back...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London W2 1JU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: £152 - £329 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
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Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hotel Style:
#38 Green Hotel in London
#347 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
69 questions
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Questions? Get answers from Hilton London Metropole staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Huge difference in quality. Be careful.”
GregInHeidelberg, 26 May 2017 | Read review
“Try and get a higher floor”
cas9795, 26 May 2017 | Read review
“Which has a good view of the city and roads”
  • This is from 13th floor.
  • Room lobby
997sivag, 24 May 2017 | Read review
“Noidea really, I asked for a view, ended up with a view of some cranes and worksites.”
Nossim, 22 May 2017 | Read review
“Opt for a tower room and high up - you get good views over London”
paulbA14PI, 19 May 2017 | Read review
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Prices are for 1 room, 2 adults
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