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Hilton London Metropole

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#586 of 1,089 Hotels in London
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1 room 2 adults 0 children
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Hilton London Metropole
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4,263 Reviews from our TripAdvisor Community

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Showing 3,520: English reviews
Kihei, Hawaii
Reviewed 16 October 2014

Stayed here 5 years ago and was in town for several days, so I decided to stay at the Hilton. The hotel is across the street from The Edgware Road tube station and only a 5 minute walk from Paddington Station. There is also a drug store and a Tesco store just down the street from the hotel. The staff...

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Thank mtallyca
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you so much for leaving a great 4 star review on TripAdvisor. I am happy to hear that you were pleased with your recent stay at the Hilton London Metropole. On your next stay with us, why not try out our Livingwell health club where we have an indoor pool, steam room, sauna, and gym. Also we...

Totnes, United Kingdom
Reviewed 16 October 2014

Travelled with a group and it took over half an hour to book in. My room stank of cigar smoke & the windows wouldn't open. I was only staying one night and following a tiring journey I couldn't be bothered to ask for a change of room. The staff were charming,friendly and well trained.

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1Thank totnesjohn
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, First I would like to thank you for taking the time and writing a comment on TripAdvisor. I am sorry to hear that your room did not meet your expectations how a five star hotel should look like. Your opinions are important to us and will be forwarded to the housekeeping department for their attention. We at the...

Dublin, Ireland
Reviewed 16 October 2014

I stayed here for two nights whilst in London on business. The room was dimly lit, no real natural light as another part of the hotel obscured that possibility. The room smelled of stale smoke, This included the bed linen and pillows. The 'king-sized bed' was, in fact, two single beds of slightly different heights pushed together. This made it...

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1Thank Felix1991
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time and posting a comment on TripAdvisor. It is with deep concern that I read your comments regarding your recent stay with us here at the Hilton London Metropole. Firstly, let me apologise for not fully meeting your expectations. What you have outlined does not reflect the training given to our team or...

Whitstable, United Kingdom
Reviewed 15 October 2014

We chose this hotel as it was within walking distance of Hyde Park where the Royal Parks Half Marathon began and finished and I had an early start, we got a really good deal on a weekend stay in a double room, which included a buffet breakfast, there was lots of choice and helpful friendly staff, the hotel has a...

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1Thank Sarah W
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, First, I would like to thank you for taking the time and writing a review on TripAdvisor. We are very proud of our full English breakfast and I am glad you were able to enjoy it. On your next stay with us, why not try out our great restaurant Minako on the 23rd floor, where you can enjoy...

Milton Keynes, United Kingdom
Reviewed 15 October 2014

This hotel is a good example of one that will give you both great transport links and easy access to the major attractions. It does however help if you're not not fussed about details. Situated a short walk from Paddington train station, this hotel is both very close to business hubs as well as Heathrow Airport (by means of the...

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Thank Gekkoed
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your kind words and taking the time to place a review on TripAdvisor. My team and I were delighted to read you enjoyed your stay. Next time, don’t forget to dine at our Minako restaurant, situated on 23rd floor of the Tower wing and offers fantastic view of the city. The pan-Asian cuisine is delicious...

Reviewed 14 October 2014

We stayed at this hotel for two nights. The hotel is very busy but managed well and the staff was very friendly and helpful. The food in the restaurant was delicious and the presentation was very professional. There is a Marks & Spencer across the road, and other shopping withing walking distance.

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1Thank GirlOnTheGoCA
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thanks for your review. I was delighted to read you enjoyed your stay. Thanks for sharing on TripAdvisor. We believe that you won’t hesitate to recommend us to your friends and family. Thanks again for your kind words and comments and I hope to have the pleasure of welcoming you back in the near future. Kind regards, Patrick...

Leicester, England, United Kingdom
Reviewed 14 October 2014 via mobile

Visited over a long weekend. Had executive rooms with access to the executive lounge. The staff and service were excellent. Whilst the rooms are not the newest and could possibly do with redecorating they were clean and perfectly acceptable. We made full use of the executive lounge. It's right by a tube station so access very easily. Good value if...

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Thank Rachel S
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your kind comments and taking the time to share on TripAdvisor. My team and I were delighted to read that you thoroughly enjoyed your stay. We have future plans to re-decorate our Executive Rooms. For the meantime, I am pleased that you appreciated the cleanliness and current condition. Thanks again for your review and come...

sadiola
Reviewed 14 October 2014

This hotel is one of few that has a room that caters for a family of five - this makes it good value for money for the London area. The hotel was clean and the room was quite spacious. Just be aware that the area it is in might not be what one would expect if you have never been...

Review collected in partnership with Hilton Hotels & Resorts
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Thank mat1234521
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing on TripAdvisor your wonderful experience. I was delighted to read that our Queen Superior room perfectly suited your family requirement. Hilton London Metropole is definitely one of the few hotels in Central London that has rooms with two double beds that can accommodate a family of up to five. I hope you managed to...

Derby
Reviewed 14 October 2014

This would have been the fourth time that I stayed at this hotel so I knew what to expect. It's large and chaotic but normally they are organised enough to get it right! I normally stay at Hiltons in London and this was far from my favourite. However, I knew that they had refurbished the hotel so I thought that...

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Thank DerbyBetty
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Please accept my sincere apologies that the arrival experience and room condition were not up to your expectations. I will certainly share your feedback directly with the Front of House team for immediate consideration. I would like to assure you that what you’ve described is certainly not the high level of service standards that we are accustomed to...

Reviewed 13 October 2014

Had an overnight stay on a Saturday night with the family. The price was right (£204) for 2 adults/2 children in a double Queen sized room including breakfast. Check in was easy, although it's a long walk to the desks if you park in their car park (felt like we were in a Vegas resort hotel!). We didn't check in...

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3Thank GreggersUK
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Firstly I would like to thank you for taking the time to write us a review of your experience on TripAdvisor. It is very disappointing to read that you were not fully satisfied with your recent stay at the Hilton London Metropole, and I would like to apologise for any inconvenience you experienced during your stay. I assure...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
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Questions? Get answers from Hilton London Metropole staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Big rooms!”
 of 5 bubbles esrmsr, 20 Mar 2017 | Read review
“Try to get the higher up rooms in the Tower bridgefor an excellent view”
 of 5 bubbles SukanyaPaul, 15 Mar 2017 | Read review
“Higher the better.”
 of 5 bubbles 550stewartk, 14 Mar 2017 | Read review
“Floor two or three for executive lounge”
 of 5 bubbles andyandlynne, 13 Mar 2017 | Read review
“try and get an exec room or go for the double doubles in the west tower”
 of 5 bubbles howie999, 12 Mar 2017 | Read review
5 of 5