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The Tower

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#259 of 1,088 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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The Tower
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6,095 Reviews from our TripAdvisor Community

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Showing 5,356: English reviews
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Reading, United Kingdom
Reviewed 2 days ago NEW

We came with my son and his wife to celebrate our golden wedding, I had been to the hotel before with friends and was pleased with the ambiance of it, the hotel also added a personal touch, will definetly go back again.

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Thank E5871EAsandraw
Wales
Reviewed 2 days ago NEWvia mobile

Arrived back home today after a weekend away to London with my daughter. This hotel was lovely, friendly staff on check in desk who gave my daughter a teddy bear with the hotels name on the front, two bottles of complimentary water on arrival to our room and the breakfast was one of the best I've had at a hotel....

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Thank clare_m87
Bechir M, Manager at The Tower, responded to this review

Dear Clare_m87, Thank you very much for staying at The Tower Hotel and taking the time to write us a wonderful review of your time here. I am really pleased to read such lovely comments about our team here and we were able to make you feel very special over this time. I hope you had an excellent time in...

Reviewed 2 days ago NEWvia mobile

Checked-in, receptionist put authorisation through twice after saying first attempt hadn't gone through. Went to dinner only to have our card declined because the authorisation was holding a second amount of cash. When we checked out we complained and were told they would cancel the 2nd authorisation and the money would be available in 40 hours. They also said they...

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Thank Nader K
Cambridge, United Kingdom
Reviewed 2 days ago NEW

We had a lovely lovely stay at The Tower Hotel. The room was fantastic, the food was fantastic and the staff were fantastic. The reason I have given a low rating is the following: When we checked in my card was authorised twice. Not only was it authorised twice due to undertrained staff I was then told on checkout that...

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Thank KittyKat1987
Blackpool, United Kingdom
Reviewed 2 days ago NEWvia mobile

Superb location and if you pay the extra for a room with a view, I'm sure it would be worth it. We weren't spending much time in the hotel, so weren't bothered by a view. Breakfast in the Brasserie gets busy so you may have to wait. Bear this in mind if you've planned things for a scheduled time. However...

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Thank Becky H
Bechir M, Manager at The Tower, responded to this review

Dear Becky H, Thank you very much for staying at The Tower Hotel and taking the time to write us a wonderful review of your time here. I am really pleased to read you were able to experience lots of things our hotel has to offer and we hope you had an amazing time in London. We can welcome you...

Watford, United Kingdom
Reviewed 2 days ago NEW

The hotel is in a wonderful position right next to Tower Bridge with St. Katherine's Dock just behind. I phoned the hotel the day before we went and spoke to Joanna telling her the reason for our trip and wondered if it might be possible to have a room with a view of the bridge to make our special trip...

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Thank Tony f
Bechir M, Manager at The Tower, responded to this review

Dear Tony F, Thank you very much for staying at The Tower Hotel and taking the time to write us a wonderful review of your time here. I am really pleased to read such lovely comments about our team here and we were able to make you feel very special over this time. I hope you had an excellent anniversary...

London, United Kingdom
Reviewed 3 days ago NEW

My friend and I had the most wonderful afternoon tea here, we got a voucher for champagne afternoon tea and everything about it was lovely. We arrived half an hour early but that didn't matter as we were able to be seated early. They brought us our champagne and all the teas we could chose from then arrived with our...

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Thank Louise T
Bechir M, Manager at The Tower, responded to this review

Dear Louise T, Thank you for your amazing review of our afternoon tea. This is something we have worked very hard to improve and I am really pleased to read you enjoyed it so much. Please know I have passed on all this wonderful feedback to our team here and I hope we can welcome you back very soon. Kindest...

Birmingham, United Kingdom
Reviewed 3 days ago NEW

I stayed for 5 night and breakfast was paid for and every time I go down they have issues that o havnt paid . Checking out make sure you double check they tried to over charge me twice the 2 weeks i stayed there .

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Thank tyas2017
Bechir M, Manager at The Tower, responded to this review

Dear Tyas2017, Thank you for staying at The Tower Hotel and taking the time to provide us with some feedback from your time here. Please accept our apologies for the service we have provided you and the confusion with your reservation. Please know I have passed all this on to our team here and we hope we can welcome you...

London, United Kingdom
Reviewed 3 days ago NEW

The Tower Hotel has excellent staff, who are friendly and helpful. Check in and check out is efficiently run and with that personal touch. The location is great and of course, the Tower Bridge views are amazing! If you have room service you'll be delighted with how swift they are and how great the people are who deliver, simply charming....

Review collected in partnership with this hotel
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Thank Martin W
Bechir M, Manager at The Tower, responded to this review

Dear Martin W, Thank you very much for staying at The Tower Hotel and taking the time to you write us a phenomenal review of your stay. Thank you very much for the lovely comments about our team here. Please know I have passed on all this feedback on and I hope we can welcome you back very soon. Kindest...

Reviewed 3 days ago NEWvia mobile

Everything you would expect from a good hotel. Very welcomeing, kind staff and spacious rooms. The only let down was the hotels restaurant, whilst the food was good the customer service was awful. If this was better I would give 5*.

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Thank JacobCoffin
Bechir M, Manager at The Tower, responded to this review

Dear JacobCoffin, Thank you for staying at The Tower Hotel and taking the time to write us a review of your stay. Please accept our deepest apologies for the service and experience you have had in our restaurant. This is not the level of service we aim to provide here. Please know I have passed on this feedback to our...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Large contemporary hotel located at St. Katharine's Dock on banks of the Thames, overlooking Tower Bridge, the Tower of London and the Shard. ... more   less 

Additional Information about The Tower

Address: St Katharine's Way, London E1W 1LD, England
Region: United Kingdom > England > London
Price Range: £134 - £278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Tower 4*
Number of rooms: 801
Reservation Options:
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Also Known As:
The Tower Hotel London
The Tower London
Hotel Thistle
London The Tower
Hotel Style:
#194 Luxury Hotel in London
#201 Romantic Hotel in London
#224 Family Hotel in London
#292 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Tower staff and other travellers.
85 questions
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Bridgwater, United Kingdom
Albany, Australia
1 month ago
1 month ago
5 months ago

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Questions? Get answers from The Tower staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you never tire of the view from a bridge view room and the executive rooms give access to the Club Lounge, which is a good bonus. This time we upgraded to a suite and that was fantastic. ”
 of 5 bubbles 624martinw, 26 Feb 2017 | Read review
“Pay for a room with a bridge view.”
 of 5 bubbles 801chesterfield25, 24 Feb 2017 | Read review
“South West corner for excellent bridge views”
 of 5 bubbles mickinstilton, 20 Feb 2017 | Read review
“Choose a bridge view it is outstanding.”
 of 5 bubbles Watson25, 19 Feb 2017 | Read review
“Do not assume all rooms of a type e.g double, executive etc are of the same standard. Make your needs known to the hotel well in advance.”
  • View from hotel room on 10th floor.
  • Family room - dated decor.
  • Family room to which were given a
  • First room meant to be a double. Very little space to walk around, no table and only one chair.
 of 5 bubbles atkinsclan, 18 Feb 2017 | Read review
5 of 5