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Montcalm Piccadilly Townhouse

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Traveller (692)
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About

#56 of 1,129 hotels in London
Location
Cleanliness
Service
Value
Modern hotel; multilingual staff; situated in the heart of theatre land; near Piccadilly Circus, Leicester Square; restaurants.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Spa
24-hour security
Baggage storage
24-hour front desk
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Taxi service
Concierge
Newspaper
Non-smoking hotel
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Value
Centrally Located
Languages Spoken
English, Spanish, Italian
Hotel links
Special Price:Bank Holiday Specials : Stay More & Save
2,065Reviews55Q+A100Room tips

Reviews
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Mrs721v wrote a review 2 Apr
UK195 contributions137 helpful votes
Stayed here overnight due to its location for Ronnie Scott’s. Lovely welcome drink and other goodies in the room which was unexpected but gratefully received. Staff were very pleasant. The shower room was a little small but adequate for one night.
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Date of stay: April 2024
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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WorldTravelerAsia wrote a review Jan 2024
Los Angeles, California238 contributions360 helpful votes
Hotel's Favourite
This is a five star review not because the Piccadilly London West End is Claridges or the Dorchester, but because the Piccadilly London West End was immaculately kept and, if LOCATION LOCATION LOCATION mean anything to you, the location is amazing. The hotel is right in the heart of London's West End, three blocks from Piccadilly Circus, one block from Chinatown, and in the heart of Soho with all the wonderful Soho Bars and restaurants in the blocks DIRECTLY behind the hotel, along with West End Theatres. Furthermore, the price was great (via Expedia) and although the room I selected was very small (which I knew going in so I'm not complaining about it), but despite being a small room every surface in the room was new, clean, and even the carpet was new. The hotel is very well maintained. And my room had fresh fruit. The mattress was excellent and the mattress and bed lines were top of the line. Although I think most rooms have windows, mine didn't (hence---it was very quiet!). Walking out of the hotel there was no need to take an Uber or a taxi to leave for an interesting restaurant or bar as I had hundreds of choices within blocks. And if I wanted the Tube, Piccadilly Circus was just blocks away. The front desk staff was very nice and always smiling and there were even newspapers in the lobby. Although I didn't have the buffet breakfast in the small ground level restaurant (not in a basement like some hotels), it looked good and included smoked salmon (which I always appreciate). So great value, fantastic location, wonderful staff, fresh and clean room, and definitely a hotel to visit again.
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Date of stay: December 2023
Value
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from The Piccadilly London West End, Guest Services / Front Office at Montcalm Piccadilly Townhouse
Responded 4 Jan 2024
Dear WorldTravelerAsia, Thank you for taking the time to share your positive experience at Piccadilly London West End. We truly appreciate your kind words and are delighted to hear that you enjoyed our prime location, spotless facilities, and attentive staff. Your feedback is invaluable to us, and we are committed to maintaining the high standards you have praised. Regarding your mention of the small room, we are exploring ways to enhance the comfort of our more compact accommodations while preserving the value that our guests appreciate. We are confident that next time we can find a perfect layout and size to suit you. Our rooms tend to have different layouts and varying sizes due to the shape of our building. We can normally show our guests some options, however, I am sorry we were not able to do so on this occasion. We're thrilled to know you found the room cleanliness, quality of amenities, and the convenient location to be highlights of your stay. Your mention of the breakfast is noted, and we'll continue to ensure a delightful dining experience for our guests. We look forward to welcoming you back for another exceptional stay, and please feel free to share any additional suggestions you may have. Best Regards, Tarun Bhandari Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sightsee701688 wrote a review Mar 2024
5 contributions1 helpful vote
Fabulous stay in a lovely hotel. Great location - you can walk everywhere but also very handy for mainline train stations. We loved our junior suite for three family members. Comfy beds and quiet, despite being on a very busy road. Breakfast was good, with gluten free options available too. Staff were very friendly and accommodating.
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Date of stay: March 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MMBBBradford wrote a review Mar 2024
Barnsley, United Kingdom212 contributions49 helpful votes
We stayed for two nights for a theatre weekend. The hotel is on the same street as Les Miserables so we got last minute tickets for the show. The check in was 3pm however when we arrived after 3pm our room wasn’t ready, think we had to wait until 4.15pm for the room. The hotel did give us a free drink while we waited, we weren’t the only ones waiting for our room to be ready. Didn’t impact our stay but could’ve if you had plans. The room was small but totally fine for us, exactly what we needed. Bed comfortable and with the hotel being on a busy street which our room looked out onto we didn’t hear much street noise at all if any at night. The bathroom on the other hand was tiny, when you sat on the toilet your face was nearly touching the sink, we managed but would prefer a slightly bigger bathroom. However, this would not stop us coming back as the location is brilliant. So when we book to come back to this hotel will enquire if there are rooms with slightly bigger bathrooms.
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Date of stay: March 2024Trip type: Travelled as a couple
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Sofia K wrote a review Mar 2024
1 contribution
+1
Nice staff and good location. But unfortunately the room was under all criticism. As there was black mold in several places and it was not cleaned, for example under the bed and the bedside table. The hotel refuses to meet my complaint as they mean that they upgraded the room. But the fact remains that it is under all criticism when the "upgraded" room looked like this…
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Date of stay: November 2023
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Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jane P wrote a review Mar 2024
4 contributions
Lovely hotel, staff and service are amazing, breakfast area is a little cramped. Room was lovely and comfortable although a little small. Location is amazing though, literally right in the centre of Chinatown, would definitely return in future!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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walkwithme73 wrote a review Feb 2024
London, United Kingdom10 contributions7 helpful votes
Great location and the staff are really helpful, friendly and efficient. The price also feels reasonable given that it's in the west end. This review is mixed because I originally had a deluxe double room, which definitely didn't feel like a five star hotel. I expected the room to be pretty compact, but the bed felt really small and uncomfortable (billed as a queen but I'm not sure if it really was), plus there was noise from the hallways. The room definitely wasn't soundproofed, so I couldn't sleep. Nobody's fault, but I booked the room partly because hotels.com say the rooms are soundproofed, so I'd expected a decent night's sleep. However, the staff were extremely attentive, kind and helpful when I explained the situation, and they were able to move me into a much better room for my final night. I think it was a Club room, and the bed was large and comfortable for two people, the room easily big enough not to be bothered by noise in the hallway, a nice bathroom with a bathtub and shower, and overall a much better experience. Had I been in this room the whole time I'd have given 5 stars to this review, but I just didn't feel my original room merited much more than average unfortunately. I would only stay again if I could get a Club room and if it was reasonably priced. Grateful to the lovely staff though!
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Date of stay: February 2024
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Luanne Dias, Other at Montcalm Piccadilly Townhouse
Responded 3 Mar 2024
Dear walkwithme73, Thank you for taking the time to share your detailed feedback about your recent stay with us. We appreciate your honest review and are pleased to hear your positive comments about our helpful and attentive staff. We apologize for the initial inconvenience you faced with the deluxe double room, including the size of the bed and the noise from the hallway. It's great to know that our team was able to address your concerns promptly by moving you to a more comfortable room for your final night. We understand the importance of a good night's sleep, and we appreciate your understanding in this matter. Your feedback is valuable, and we will use it to continually improve our services. We hope that despite the initial challenges, you enjoyed the upgraded room and the rest of your stay. We look forward to the possibility of welcoming you back in the future. Sincerely, Oksana Tsaryk Guest Relations Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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catgal29 wrote a review Feb 2024
Sussex110 contributions63 helpful votes
The perfect location for Soho, Covent Garden, Piccadilly, Leicester Square etc. Comfortable beds, clean rooms and a decent breakfast. Staff are friendly and efficient. No complaints at all. Will definitely return. Hotel prices in London have gone a little crazy lately but the Piccadilly was reasonably priced. If you’re looking for a flashy hotel with a cool bar scene, this won’t be the place for you; but if you’re seeking a comfortable stay in the heart of the West End, this is it!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Luanne Dias, Other at Montcalm Piccadilly Townhouse
Responded 24 Feb 2024
Dear Catgal29, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our central location, comfortable beds, clean rooms, and decent breakfast contributed to a memorable stay for you. Our team is dedicated to providing friendly and efficient service, and it's rewarding to know that we met your expectations. We understand that London hotel prices can be high, and we're glad to have offered you a reasonably priced option without compromising on the quality of your stay. Your preference for a comfortable stay in the heart of the West End is exactly what we aim to deliver, and we're delighted that you found it with us. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit to London. Thank you again for choosing Piccadilly Hotel! Warm Regards, Oksana Tsaryk Guest Relations Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Laura wrote a review Feb 2024
West Midlands, United Kingdom5 contributions3 helpful votes
This was our first visit to the Piccadilly and certainly not our last. Location wise, the hotel is perfect for the West End amenities. We came for a one night theatre break to see a show at the Shaftesbury theatre which was just under a 10 minute walk from the hotel. Piccadilly Circus is only a 2 minute walk away and was really convenient if you are travelling by tube. The hotel itself is beautiful- very modern rooms and probably the largest hotel room we’ve ever stayed in in London. We went for the club double room and it was a great size. It was slightly noisy in the evening due to how busy Piccadilly Circus was, but this didn’t affect our sleep and appreciated our room was on the front of the hotel so would’ve heard more from outside. Although the bed was stated as a double, it felt more like a super king to us, very spacious and really comfortable pillows and mattress. Free water, fruit and biscuits in the room were a great little touch and the bathroom was immaculate. The staff were really friendly when checking in and checking out and was lovely to see so many members of staff helping guests with their luggage. Yes, you are paying a bit more to stay at this hotel but to us, it’s totally warranted based on the amazing location and how well presented this hotel is. We booked a second visit to the hotel only a few hours after checking out and were informed by a member of staff, Doina, to let the hotel know when we will be returning and they would arrange a surprise for us which was so appreciated and very thoughtful. This is our new go to hotel to stay when visiting the capital and we’re already looking forward to our return trip in November. Thank you for a wonderful stay!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Luanne Dias, Other at Montcalm Piccadilly Townhouse
Responded 20 Feb 2024
Dear Vacation26765845739, Thank you for choosing The Piccadilly London West End for your recent stay and for taking the time to share your detailed and delightful feedback. We are thrilled to read about your positive experience and to know that our hotel exceeded your expectations. It's fantastic to hear that you enjoyed our central location, making it convenient for your theatre visit and exploration of the West End. We appreciate your kind words about the modern rooms, spaciousness, and the thoughtful touches in the club double room. We're delighted that our staff, especially Doina, contributed to making your stay special and memorable. Your loyalty and decision to book a return trip are the highest compliments we could receive. We look forward to welcoming you back in November and ensuring another wonderful stay for you. Thank you once again for your glowing review. Warm Regards, Oksana Tsaryk Guest Relations Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ciara W wrote a review Feb 2024
3 contributions
Great location very central in the centre of vibrant night life. Hotel was clean and spacious especially for London. The staff were very kind and helpful and allowed us to drop off our bags before the allocated check in to save us carrying them around and then were delivered to the room when we got back. Would stay here again!
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Date of stay: February 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Luanne Dias, Other at Montcalm Piccadilly Townhouse
Responded 15 Feb 2024
Dear Ciaraw594, Thank you for choosing The Piccadilly London West End to celebrate your birthday weekend, and for taking the time to share your positive experience! We're delighted to hear that you enjoyed our great central location amidst the vibrant nightlife of London. It's fantastic to know that you found our hotel clean and spacious, especially for London standards. Our team is thrilled to receive your kind words about their helpfulness and kindness, ensuring a seamless experience from bag drop-off to room delivery. We would be honored to welcome you back for another memorable stay whenever your plans bring you to London again! Warm Regards, Oksana Tsaryk Guest Relations Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£201 - £360 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western london, london best western
FORMERLY KNOWN AS
Shaftesbury Premier London Piccadilly Hotel
LOCATION
United KingdomEnglandLondonSoho
NUMBER OF ROOMS
67
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MONTCALM PICCADILLY TOWNHOUSE - Updated 2024 (London)

Frequently Asked Questions about The Piccadilly London West End
Which popular attractions are close to The Piccadilly London West End?
Nearby attractions include National Gallery (0.3 miles), Strawberry Tours (0.1 miles), and On The Rocks Bar Crawl (0.2 miles).
What are some of the property amenities at The Piccadilly London West End?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Piccadilly London West End?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Piccadilly London West End?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Piccadilly London West End?
Conveniently located restaurants include Scarlett Green, Chop Chop, and Green Bar at Hotel Café Royal.
Are there opportunities to exercise at The Piccadilly London West End?
Yes, guests have access to a fitness centre during their stay.
Does The Piccadilly London West End have airport transportation?
Yes, The Piccadilly London West End offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Piccadilly London West End?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Piccadilly London West End?
The staff speaks multiple languages, including English, Spanish, and Italian.
Are there any historical sites close to The Piccadilly London West End?
Many travellers enjoy visiting Houses of Parliament (0.9 miles), Tower of London (2.4 miles), and Churchill War Rooms (0.7 miles).
Is The Piccadilly London West End accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.