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Park Grand London Kensington

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Traveller (1321)
Room & Suite (575)
Videos (1)
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About

#86 of 1,170 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Finding an ideal charming hotel in London does not have to be difficult. Welcome to Park Grand London Kensington, a nice option for travelers like you. Free Wi-Fi is offered to guests, and rooms at Park Grand Kensington offer a flat screen TV, a minibar, and air conditioning. During your stay, take advantage of some of the amenities offered, including a 24 hour front desk, a concierge, and room service. Guests of Park Grand Kensington are also welcome to enjoy a fitness center and breakfast, located on site. For those interested in checking out popular landmarks while visiting London, Park Grand Kensington Hotel is located a short distance from Harrods (1.3 mi) and Buckingham Palace (2.2 mi). During your visit, be sure to check out one of London's popular schnitzel restaurants such as The Wolseley, Oslo Court, and Granger & Co, all a short distance from Park Grand London Kensington. If you’re looking for something to do, Natural History Museum (0.7 mi), V&A - Victoria and Albert Museum (0.9 mi), and Science Museum (0.7 mi) are a nice way to spend some time, and they are all within walking distance of Shaftesbury Kensington. Park Grand London Kensington puts the best of London at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Wine / champagne
Taxi service
Meeting rooms
Newspaper
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Microwave
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Value
Mid-range
Languages Spoken
English, French, Russian, Spanish and 2 more
5955Reviews176Q+A100Room tips

Reviews
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Traveller rating
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Glendavid23 wrote a review Feb 2024
Wakefield, United Kingdom29 contributions11 helpful votes
Stayed at this First Class hotel. From the 28th February 2024. Until the 29th February 2024. And, from entering the hotel, at the outset. You were welcomed with a welcoming smile, from the reception staff. Check in was straightforward and, was pleasantly surprised. When I was informed. That I had received a complimentary upgrade. Upon entering my room. I was amazed at how immaculate the room was. With a fantastic decor. The room was lovely and warm. In addition to the large king size bed. Being extremely comfortable. Only around 300 metres, from Earls Court Underground Station. In addition to a array of Bars and food outlets. You will not be disappointed. On everything about this hotel. Would not hesitate to book this hotel again. Such is the high standards that it offers customers. Thank you for your excellent service and, attention to detail.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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AndP2013 wrote a review Jan 2024
Doncaster, United Kingdom38 contributions34 helpful votes
Hotel's Favourite
Nice quality hotel in a nice quiet side street 5 mins walk from Earls Court Tube. Breakfast adequate and staff polite and pleasant. Not a too quality but think better level up from a Premier Inn. Liked the location, beds comfy and nice room. Would stay again thank you.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Giles Dsouza, Guest Services / Front Office at Park Grand London Kensington
Responded 15 Jan 2024
Dear Guest, Thank you for your lovely review. I was delighted to learn how much you enjoyed your recent stay with us and that you took some fond memories away with you. It was a joy for me to share your kind words with all the team who had the pleasure of looking after you during your stay. With my renewed appreciation of your thoughtful feedback Warm Regards Giles Dsouza
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Viola B wrote a review Feb 2024
1 contribution
Very clean, good service and nice breakfast. It was like the pictures and the room had everything you needed. 2 min from the metro and many restaurants close by. It was easy to travel around and all of the staff was very nice. Thank you so much!!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Raisa K wrote a review Feb 2024
2 contributions1 helpful vote
Amazing hotel and fantastic service and the staff were amazing. Raka when I checked in was really helpful and lovely will definitely come back here again. The breakfast was also really good. All in all great service and the beds were comfy :)
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Date of stay: February 2024
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Giles Dsouza, Guest Services / Front Office at Park Grand London Kensington
Responded yesterday
Dear Raisa, It was a pleasure to read your lovely review. I am so pleased to know how much you enjoyed your recent stay with us and it was a delight to share your kind words with all the team of whom I am so proud and who had the pleasure of looking after you during your stay. A very warm welcome back awaits you whenever you are able to visit us again but, in the meantime, I send you my renewed appreciation of your thoughtful feedback. Best Regards Giles Dsouza
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sandra wrote a review Feb 2024
2 contributions1 helpful vote
The check in and check out was very easy thank you to Alina Mariam and Mariia The doorman was very kind too The breakfast was okay but the food could be hotter the staff we very friendly too on the whole experience was very good and always cared for
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Giles Dsouza, Guest Services / Front Office at Park Grand London Kensington
Responded yesterday
Dear Sandra, Thank you for your lovely review. I was delighted to learn how much you enjoyed your recent stay with us and that you took some fond memories away with you. It was a joy for me to share your kind words with all the team who had the pleasure of looking after you during your stay. With my renewed appreciation of your thoughtful feedback Warm Regards Giles Dsouza
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Benji J wrote a review Feb 2024
1 contribution
The hotel was generally adequate, rooms comfortable and location excellent. Unfortunately at breakfast they initially refused to allow our party to sit together, asking us to sit at separate tables in an empty restaurant. One of our party had to move rooms because of noise from the kitchens, but overall the reception staff were incredibly friendly and the experience was enjoyable.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Giles Dsouza, Guest Services / Front Office at Park Grand London Kensington
Responded yesterday
Dear Benji, It was sad to see you had a few issues during your stay. I am deeply sorry to see the experience at our hotel has not been the most pleasant one . We will definitely take on board your valuable feedback and try to make changes accordingly. We put the guest at the heart of what we do and providing exceptional service always remains our primary task. We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets our high standards. Kind Regards Giles Dsouza
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maz wrote a review Feb 2024
Lincoln, United Kingdom10 contributions2 helpful votes
Stayed here for three nights, we have stayed here before the staff are always so friendly & helpful & welcoming. The rooms are comfortable & so are the beds comfy too, I had a problem the first night with my mattress as I had a button sticking in my back I told the staff & it was sorted very quickly. We had a baby with us & they provided us with a cot. The lift was out of order (which can't be helped as these things go wrong) so one of the staff would help us with the pushchair to our room it was know problem for them . I would recommend this hotel to anyone its close to Earls court station about 5min walk away & there are many shops, pubs, restaurants near by. Will definitely stay again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Giles Dsouza, Guest Services / Front Office at Park Grand London Kensington
Responded yesterday
Dear Maz, It was a pleasure to read your lovely review. I am so pleased to know how much you enjoyed your recent stay with us and it was a delight to share your kind words with all the team of whom I am so proud and who had the pleasure of looking after you during your stay. A very warm welcome back awaits you whenever you are able to visit us again but, in the meantime, I send you my renewed appreciation of your thoughtful feedback. Best Regards Giles Dsouza
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lynn A wrote a review Feb 2024
4 contributions5 helpful votes
Stayed for 2 nights as we had previously spent time at this hotel, its perfectly located and very friendly. We did highlight a problem and Alina and Merien arranged for us to change room. The rooms are spotless and spacious and we would definitely recommend 😊 we won't hesitate to book again.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Giles Dsouza, Guest Services / Front Office at Park Grand London Kensington
Responded 1 week ago
Dear Lynn, Thank you for your lovely review. I was delighted to learn how much you enjoyed your recent stay with us and that you took some fond memories away with you. It was a joy for me to share your kind words with all the team who had the pleasure of looking after you during your stay. With my renewed appreciation of your thoughtful feedback Warm Regards Giles Dsouza
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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William R wrote a review Feb 2024
1 contribution
For the price of the hotel I was at first very worried with what it would be like with past experience however since now going I can confirm it's worth every penny and surprised by how cheap it it. We also got a upgraded room for free which was great.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Giles Dsouza, Guest Services / Front Office at Park Grand London Kensington
Responded 1 week ago
Dear William, It was such a pleasure to welcome you to Park Grand Kensington and thank you for your warm words, which I have shared with everyone who helped make your stay memorable. Needles to say, we look forward to welcoming you back in the not-too-distant future. With best regards, Giles Dsouza Front Office Manger
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maria wrote a review Feb 2024
Bolton, United Kingdom52 contributions30 helpful votes
Good location, close to the tube station. My main reason for posting a review is to say that the rooms were not clean. The shower was really dirty as was the floor around the sink. (Photos taken). Shower was slow to drain. The drawers in the room had stains down the sides. Apart from that, not too bad. The TV was not working; it was fixed straight away. The lift was out of order on our second day - no one there to assist with cases etc.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Giles Dsouza, Guest Services / Front Office at Park Grand London Kensington
Responded 1 week ago
Dear Maria, It was sad to see you had a few issues during your stay. I am deeply sorry to see the experience at our hotel has not been the most pleasant one . We will definitely take on board your valuable feedback and try to make changes accordingly. We put the guest at the heart of what we do and providing exceptional service always remains our primary task. We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets our high standards. Kind Regards Giles Dsouza
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£120 - £220 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western premier shaftsbury london kensington hotel london, shaftesbury kensington hotel london, shaftesbury kensington london
FORMERLY KNOWN AS
BEST WESTERN PREMIER Park Grand London Kensington
LOCATION
United KingdomEnglandLondonSouth Kensington
NUMBER OF ROOMS
133
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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PARK GRAND LONDON KENSINGTON - Updated 2024 Reviews

Frequently Asked Questions about Park Grand London Kensington
Which popular attractions are close to Park Grand London Kensington?
Nearby attractions include Tardis Police Box (0.1 miles), Earl's Court (0.3 miles), and Garden Lodge Queen, Londra (0.3 miles).
What are some of the property amenities at Park Grand London Kensington?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Park Grand London Kensington?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Park Grand London Kensington?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Park Grand London Kensington?
Conveniently located restaurants include Over Under Earl's Court, La Terrazza Kensington, and Orjowan.
Are there opportunities to exercise at Park Grand London Kensington?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Park Grand London Kensington?
Yes, dry cleaning and laundry service are offered to guests.
Does Park Grand London Kensington offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Park Grand London Kensington?
The staff speaks multiple languages, including English, Spanish, French, Russian, Hindi, and Romanian.
Are there any historical sites close to Park Grand London Kensington?
Many travellers enjoy visiting Houses of Parliament (2.9 miles), Churchill War Rooms (2.8 miles), and Westminster Abbey (2.8 miles).