Just a one night stay, but a great find. We had booked a classic room only and were fortunate to get an early check in. Unfortunately, upon entering our room, it was not "made up", so we had to return to the front desk. At this point the staff individually and collectively demonstrated a faultless master class in retrieving the situation with flying colours. The duty senior manager personally getting involved. Firstly, she upgraded us to a deluxe room on a higher floor, which was generous. After 10 minutes in the room, she called us and noted to us that we were a "room only" booking, which we confirmed. She then advised us that they were offering us the top line breakfast free of charge. This was more than generous. Later that evening, when we returned to our room, a very nice half bottle of wine was waiting for us along with a bowl of fruit. This ethos is so rare and we felt so well looked after, bravo to all. Anyway, the hotel common areas were lovely. Sadly we had no chance to try the pool and spa. Our room was lovely too, with a comfy bed and heated bathroom floor. The breakfast was very good indeed. If there was even the slightest negative, it would only be that the towels and linen did not smell very fresh. But such a small point. I would thoroughly recommend this hotel and would not hesitate to return here upon my next stay in Central London.…
We split the marriage and the party dates. The hotel did a great job with a private family dinner in the Long room II in June on the marriage day. Lia again organised the reception party in September. The Courtyard /library is a beautiful atmospheric venue within this stylish hotel. With the bar and Blue room it is a separate stand alone area in the hotel. The foliage decorating the Courtyard gives it a distinct look and if the weather is good can have the roof open. Separate bar area just for the courtyard which worked well. Used the adjacent Blue room as a cloakroom. Had approx 120 guests, about the max for this space. Think can have more if the Blue room is utilised. Lia again made the process painless and was a pleasure to work with and she kept it all stress free. We were content with the food and drink ordered from the selection as we knew it was going to be good after our experience of the marriage dinner in June. Lia suggested a tasting in advance of the party which turned out to be useful (and fun) finalising the selection of food and drinks and working out how much to order - and was a nice couple of hours as in the restaurant and skipped dinner that evening. On the night the staff bring out platters of finger foods and bowl food selections directly to the guests which worked really well. The timetable for the various dishes also went off seamlessly. The hotel can source a DJ, though we used our own one. Also had a dressing up photo booth - Wackybooths. Lia liaised with both outside companies in advance and the set up etc all went smoothly. Gunther from guest relations was helpful to us and the guests that arrived in the day to stay overnight. Hannah was on hand in the evening to unflappably run the event on the night. Otto was on the staff again as at the dinner and he and the other bar and waiting staff were all spot on, smoothly circulating amongst the guests with food and drink. The party went off flawlessly. There were no hitches or hiccups in the planning or on the night. Our friends all had a great evening, which was the main aim. The hotel itself is stylish and impressive, but the professionalism and competence of the staff across the board really stands out. We couldn’t have asked for a better venue, or an event organiser in Lia for our do.…
Traveling from the US were were so pleased to stay at the Marylebone. The service , cleanliness and amenities of this hotel surpassed all other hotels on our two week three city holiday. The hotel staff could not be more helpful or friendly. Thanks for a great stay
I only expected to stay at the Marleybone for a week. It turned into 2 1/2 weeks. During that time every employee i encountered was warm, courteous and helpful. I have not one negative to relay, I thoroughly enjoyed my stay.
We recently hosted an event in The Palm Room at Number Six and had an amazing time. Our guests were blown away by the incredible interiors, the delicious canapes and wine and did not want to leave! Thank you to the brilliant team (Cristina, Ottó, Erasmia, Andreea, Alessio & Gergo) who made the evening run so smoothly and were so helpful, attentive and friendly to our guests. The room was set up before we arrived and all the technical equipment was ready for us to simply plug-in and go. We cannot wait to host another event here - I cannot compliment the team more for thier incredible work.…
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