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Relax and enjoy comfort and spaciousness in one of our 630 bedrooms. Choose from three superb dining options: our Mirrors bar combining creative dishes with traditional bar snacks and a host of exciting cocktails, the Aroma restaurant offering an array of cuisine buffet style or Artisan offering simple modern dishes in elegant surroundings. Just minutes from three of London's main tube line (Piccadilly, District and Hammersmith & City) and located in the heart of Hammersmith; Novotel London West is ideally located for trips to Westfield London, Harrods & Kensington High Street. Also conveniently located to Heathrow Airport with excellent road & rail links to the rest of the UK. This large & modern hotel offers extensive and flexible meeting & events facilities (up to 1,000) plus on-site parking (chargeable), fitness suite and complimentary Wi-Fi throughout.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a prime location, Novotel London West garners applause for its proximity to transportation and attractions, although the hotel's value is a point of contention, with many travelers feeling the price doesn't quite match the quality of services and amenities provided. While some guests find the atmosphere marred by loud music and a somber reception area, others appreciate the beautiful decor and commend the staff for their good service.
Room experiences are a mixed bag, with cleanliness receiving praise but discomfort and datedness drawing criticism.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Nice hotels with nice restaurants and super friendly staff. We have tried all their culinary options and the best was Artisan, great and relaxing atmosphere. The manager and the team there go above and beyond to make you feel special! I will definitely come back.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Novotel London West
Responded 2 weeks ago
Dear Danny, Thank you very much for this kind review of your recent stay. We are absolutely thrilled to hear that your stay was so enjoyable. We are delighted that you appreciated our diverse culinary offerings and the relaxing ambience of our Artisan Grill, where our team is dedicated to ensuring a memorable dining experience. It is wonderful to know that our friendly staff made a lasting impression, contributing to the special atmosphere we strive to provide for all our guests. We look forward to seeing you again soon. Best regards, Anastasios Agiannitis, Guest Relations Manager
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We stayed at this hotel for 4 nights over the Christmas holidays and had a great time. We booked about two months in advance taking advantage of a good "winter booking" offer. Excellent location, 5/7 minutes from the tube (4 lines) and 5 minutes from many buses and in 25/40 minutes by tube you can reach all the attractions of London. Heathrow Airport is 45 minutes away by tube or less if you take the faster but more expensive transport. We used the credit card to get around with a maximum daily cost of 8.10 pounds (within the two areas) regardless of how many trips are made. Nice triple room with all the comforts, we also used room service for dinner, high cost for the size of the hamburger but unfortunately London is expensive in everything. Very large hotel, beautiful common areas. The breakfast was excellent, a huge buffet with really any type of sweet and savory food, we had a breakfast that was practically a lunch, the hot drinks were excellent even if clearly made from automatic machines (cappuccinos better than some bars in Italy). So I would say the hotel is absolutely to be recommended, especially if with an offer, because perhaps at full price it is a bit expensive as it is 4 stars
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Date of stay: December 2023Trip type: Travelled with family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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We enjoyed our stay. Our bedroom was spacious, clean and comfortable just a lack of a rubber seal on the screen over the bath which meant water escaped on to the floor when taking a shower.
One drawback is that Reception did not answer the phone when calling from home and from our hotel room which could be a problem in an emergency. Also, at Reception everyone had to wait quite a long time while the staff processed their requirements. Due to a change of plans we had separately booked 2 consecutive nights and wished to ensure we retained the same room. This seemed to pose particular difficulty to process. We had not realised that the main restaurant was closed on Sundays so we had a meal in the Bar which was OK. The next night we just stood at the bar to order and collect our drinks and the bar person attempted to charge a 12% service charge!
The breakfast had a very good range of choices though the hot food was not very hot. A thing to avoid is being seated next to where the waiters deal with used dishes.
The hotel is conveniently situated for buses and underground.
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Date of stay: February 2024Trip type: Travelled as a couple
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Response from Hotel- cmanager, Owner at Novotel London West
Responded 27 Feb 2024
Dear Derek, Thanks for your comment about your stay. We're pleased to hear that you found your room spacious, clean, and comfortable, which is a testament to our dedication to providing pleasant accommodations. Our central location near public transport options is indeed one of the features that we take pride in, and we're glad it contributed positively to your stay. We regret to hear about the challenges you faced, including the unattended phone at Reception and the wait times you experienced. Please be assured that we are continually working on improving our guest services. Regarding the closure of the main restaurant on Sundays, we hope our Lounge Bar provided a satisfactory alternative, and we apologize for any confusion regarding the service charge at the bar. We have noted your feedback on the breakfast temperature and the seating arrangement to ensure a more enjoyable dining experience. We truly appreciate your compliments on the diverse breakfast options and hope that this, along with our other amenities, will encourage you to consider us for your future stays. We look forward to welcoming you back in the future. Best wishes, Odhi Johanes, Senior Guest Relations
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Stayed here for 4 days for a conference in a twin room. Beds are reasonable size and quite comfortable, and the room was very quiet despite proximity to the nearby road.
Good range of breakfast options, and the mini shop near the reception desk is very convenient for small drinks, snacks and other sundries.
The sweet/candy stand by the reception is also a nice touch.
The room itself felt a little dated, and the bathroom in particular was a little disappointing. Old fixtures and the bath/shower and sink could use a good clean or replacement. Otherwise the room was clean and tidy.
Staff were friendly and helpful.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Novotel London West
Responded 9 Oct 2023
Dear George, Thank you for taking the time to review your stay. We are delighted to hear that you found our location convenient and enjoyed the variety of breakfast options available. It's great to know that our mini shop and candy stand added to your overall experience. We appreciate your kind words about our friendly and helpful staff. We apologize for any inconvenience caused by the dated room and bathroom fixtures. We continuously strive to improve our facilities and will take your feedback into consideration. Rest assured, we maintain high standards of cleanliness throughout the hotel. We hope that you will return in the future. Best regards, Odhi Johanes, Senior Guest Relations
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It was a good hotel, I was satisfied. It was at least a quarter to twenty minutes away from sightseeing places and the city center by public transportation. But it was worth it because you were far away from the crowds and crowds of tourist areas and the streets were cleaner. There are many restaurants around this hotel. Access to public transportation is extremely easy. This hotel has good facilities and very good breakfast, its staff is kind and welcoming. The only thing I give an average score to is the cleaning of the rooms and house keeping.
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Date of stay: August 2024Trip type: Travelled with family
Room Tip:If your phone charger has two pins, bring an adapter for UK sockets three pins. The hotel doesn't...
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Response from Hotel- cmanager, Owner at Novotel London West
Responded 24 Sept 2024
Dear Victoria, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated the proximity to local dining options and our hotel facilities. It is great that our breakfast offerings and the warm welcome from our team contributed positively to your stay. However, we understand that our commitment to cleanliness did not fully meet your expectations. We strive to maintain high standards of cleanliness and our daily housekeeping is a testament to that. We regret any oversight in this area during your visit and assure you that we continuously seek to improve our services. Nonetheless, we are pleased that you enjoyed the tranquility away from tourist crowds and the ease of accessing public transportation from our location. Our proximity to the Hammersmith Underground Station and various London attractions, coupled with our chic lounge bar and pet-friendly accommodation, make us a convenient choice for travelers seeking both comfort and convenience. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Anastasios Agiannitis, Guest Relations Manager
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Stayed here for one night in February 2023. On arrival the hotel was busy as there was an anime convention on the same weekend. I'd booked and accessible room as I have mobility issue. From the car park to the room is completely step free access and the bathroom was well equipped with grab rails and perching stool. However the room its self was quite small so it was a struggle to find space for my mobility scooter. You will definitely struggle if you are in a wheelchair. I did mention this to the hotel and they suggested next time I might consider booking a suite, which I'm sure I would have to pay extra for. We decided to ask reception to book us a taxi that evening to take us to the Royal Albert Hall. This was a mistake! Oddly the receptionist had never heard of the Royal Albert Hall even though it is a major tourist attraction that is located 10 minutes away by car and I had to show her on google maps where I wanted to go. We were told that we just need to come to the foyer when the taxi was due and the driver would meet us. We alerted the reception staff when we arrived and again were told just to wait in the foyer. When the taxi was 15 minutes late we managed to get the reception staff to ring the taxi and apparently we were standing in the wrong area of the foyer! This ended up with is us being 20 minutes late for our dinner reservation. And the taxi cost us £20! Honestly, we should have just got an Uber, it's far simpler and half he price!
In general the hotel its self is clean and the rooms are average. The bar area is quite pretty and it wasn't crowded. For a busy hotel it wasn't noisy in the evening. The beds are ok but not the comfiest. I don't think I'd stay here again next time I visit London though. Finally the parking is extortionate but if you do use it, don't forget to get the hotel to validate you ticket which will reduce the price slightly.
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Novotel London West
Responded 27 Mar 2023
Dear Guest, Thank you for your candid review. While we are glad to hear that you enjoyed our bar area and appreciated our high standards, we are sorry that you were not happy with the size of your room, and were not entirely happy with the idea of booking a bigger room, nevertheless, we have noted your comment for our consideration. We are also sorry to hear that you felt our reception team members were not as helpful as you would have liked and we will address your comment with them, and were also unhappy with the price of London taxis, however, we regret that this is out of our control. We also regret that you were not happy with our private on-site parking which costs £1.50 per hour for hotel guests and £3.50 per hour for non-guests. In our borough parking rates go from £2.50 to £6 per hour, so we feel what we offer is very reasonable. We hope to welcome you back again soon. All the best, Lea Manalo, Guest Relation Manager
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The location of the hotel is very good, close to the hammersmith metro station (7 minutes) in an area with pubs, supermarkets, hypet tesco at 10 minutes and a smaller one inside the metro station. The hotel has some items such as soft drinks, sandwiches, water and chips and beers in a self-servis opposite the reception The breakfast, while it seems rich, I didn't like it. It's not worth 21 pounds. The coffee is good anyway The room had a bad dirty and old carpets, the bathroom door was like before, the faucet pours a lot of water on you if you are not careful, the fridge didn't work The staff is very friendly and happy, willing to help, as are the ladies who deal with cleaning. In general, the rooms need a good renovation.
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Date of stay: March 2024Trip type: Travelled with friends
Room Tip:Κλειστε αλλου
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was horrible from start to luckily a very quick finish. We only stayed one night here but felt like forever. Literally everything was hard work. I booked 2 rooms, one with a double bed and one double bed with sofa bed. My husband snores and often escape to kids room. First we got hoodwinked into taking a twin room for the kids without a bed for me. Its a real hassle to sort it out - why not give me what I asked for?? Room service took an age and not on Account, told you pay on delivery as " room did not have credit" shower pathetic, sofa bed NOT made up. Went to bar to get some service, conflicting music from reception but told system broken and we should move seats. Ordered desert which arrived an hour after order. Honestly go to travelodge or premier inn. Do not go to this service and friendly free zone
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
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Response from Hotel- cmanager, Owner at Novotel London West
Responded 3 Jul 2024
Dear Guest, Thank you for taking the time to share your feedback. We endeavour to provide an excellent standard for all our guests and regret that you felt this was not the case. We will use your feedback to review this with our team. We would be happy to receive any further information about what you feel may have occurred and discuss this with you. We hope we can welcome you back in the future. Kind regards, Ashleigh Hector, Guest Relations Executive
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Very comfortable hotel near the metro station where four lines pass and the bus terminal. Slightly small but comfortable rooms equipped with every comfort. The bathroom products are delicious and fragrant, and the tea kettle is very useful. Excellent cleaning. Very comfortable beds and perfect room temperature. Slightly small room for four. At the reception very helpful and attentive to the needs of the children who were very happy with the welcome. The staff in the breakfast room were very friendly. The attention to the environment with the refilling of the water bottles was also appreciated. Very large reception room with piano. There is a gym which we did not use as we were traveling with children. The restaurant is also open in the evening, we did not have the opportunity to use it as there are many other restaurants within walking distance in the area. Excellent and varied breakfast with sweet and savory present. In summary, excellent hotel!
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Date of stay: August 2023
Location
Service
Sleep Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very decent for a short stay in London. First and foremost I would like to say a huge “thank you to Rebecca” for such a great customer service and made me feel special throughout my stay in London for 5 days ,travelling for 16hrs to london is exhausting but Rebecca she make sure I can checks in earlier, for me to rest in my room 😊 Everyone are helpful thanks as well to Waqas such a friendly gentleman great service..🙌🏻and accommodating and answered all my questions…can’t say enough truly appreciated 🙏🏻 If we’re talking about value for money, this is the best hotel in london, very close to everything so many locals restaurants, Cafes ‘ bar and restaurants . With a great wifi 🛜 is a plus 👍🏻 👍🏻Room is spacious, clean and tidy, and most important comfy bed, And with a complimentary mini bar snacks and drinks 🥤 in the room ( soft drinks, chocolates, chips , juices, beer and even gintonic ) which is great 😊 Breakfast is the most important meal of the day - impressive breakfast buffet, though it’s always same stuff served during breakfast, within my stay it’s been same dishes served during breakfast (hot food dishes such as bake beans, scrambled eggs 🍳, sunny side up eggs , bacon 🥓 potatoes, grilled tomatoes, sausage, hash browns, ) salads sections, pastry’s, cakes , and beverage service options. Can’t complain 😆 more than enough to start a day .. Highly recommended 🙌🏻
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Date of stay: October 2023Trip type: Travelled solo
Room Tip:Booking advance is a must to get a good deal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Novotel London West
Responded 18 Oct 2023
Dear Guest, Thank you for taking the time to share your review. We are thrilled to hear that Rebecca and Waqas provided exceptional customer service, making you feel special throughout your stay. Our team is dedicated to ensuring our guests have a comfortable and enjoyable stay, and it's great to know they succeeded in doing so for you. We appreciate your compliments on our spacious, clean, and well-equipped rooms, as well as the convenient location near local restaurants, cafes, and public transport. It's also fantastic to hear that you enjoyed the complimentary minibar snacks and drinks in your room, and our high-speed Wi-Fi. Thank you for your feedback on our breakfast buffet. We strive to offer a variety of options to cater to different tastes and dietary needs, and we will take your comments into consideration for future improvements. We are glad that you found the breakfast offerings to be more than enough to start your day. We hope to welcome you back. Best wishes, Odhi Johanes, Senior Guest Relations
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There are more places to choose from in the London area.
PRICE RANGE
£92 - £144 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel london west hotel london, accor london west, london novotel
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs / Hammersmith / Fulham
NUMBER OF ROOMS
630
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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