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Novotel London West

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Novotel London West
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3,393 Reviews from our TripAdvisor Community

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Showing 2,254: English reviews
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Norwich, United Kingdom
Reviewed 2 days ago NEW

Second time here - offered upgrade on standby for only £8 and had executive rooms with Nespresso machine and fluffy bath gowns...Staff are smart, professional and genuinely seem to care. Well placed for Kensington and the river restaurants at Hammersmith. Very good value for the standard, cleanliness and location. Highly recommended.

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Helpful?
Thank markD2058EJ
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

Stayed here for 1 night with my partner and on arrival we were told that we had been selected as "guests of the day" and we're given a free upgrade to a premium executive room on the top (9th) floor. Having never stayed here before I can't say how our room compared to a standard room but we were happy....

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1Thank James H
About Hotel's Favourite Review
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear James H, Thank you for your comment and for your scores. It was a pleasure to have you as our guests and I am very happy that you enjoyed your stay as the Guests of the day. As you mentioned in your comment, your room was upgraded to a Premium Executive Room where you found amenities that a standard...

Dorset
Reviewed 2 days ago NEW

We stayed at this hotel with our granddaughter as it was convenient for the Lyric Theatre (a lovely venue) and is only a short bus or tube ride from the museums. The hotel is comfortable and the breakfast is good. It is rectangular in shape and the corridors are long and rather institutionalised looking especially is you are on the...

Review collected in partnership with Accorhotels.com
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Thank DorsetIan
Reviewed 2 days ago NEWvia mobile

Spacious reception area (although this is on first floor not ground floor). Staff very attentive and friendly but some have very difficult strong accent so difficult to understand. They're nice though and you could see they put effort in. Room for 4 - one queen bed and a sofa bed. Plenty of room for sleeping. But not much room for...

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Thank Rina A
Shimonoseki, Japan
Reviewed 3 days ago NEW

I'm planning to visit London again and stay at Novotel London West. I'm looking forward to see again the staff members, especially Maya and Duda. After returning to Japan last summer, I told one of my frriends about the atmosphere of this hotel, and she said she did want to stay here. This hotel is near the tube station and...

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Thank aihara2016
Liverpool, United Kingdom
Reviewed 3 days ago NEWvia mobile

Having stayed at this hotel for business and personal over 8 times my trip in February was on the lines of a youth hostel. My room heating broken with maintenance coming at 2am asked to change my rooms. Also became unwell eating chicken in the buffet. When raising the complaint no one investigated but when returning to the hotel a...

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Helpful?
Thank Jamesjones100
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Jamesjones100, Thank you for taking your time to share your recent experience with us here on Tripadvisor. As you are aware, we have addressed your concern with yourself already and I apologise that you are unhappy with the outcome. Our contact details are at your convenience if you have any further inquiries or questions. Best regards, Imke Rohde Guest...

Bristol, United Kingdom
Reviewed 3 days ago NEW

Review collected in partnership with Accorhotels.com
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Thank Hilda C
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Lisbon, Portugal
Reviewed 3 days ago NEW

It is obviously a bit more expensive than other hotels in the area, but then you cannot go wrong. You get you paid for and it fulfils the expectations. We arrived late at night without a reservation and were met by friendly staff. We took a room on the upper floor, very spacious with a sofa. The room was very...

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Helpful?
Thank MiRa938
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear MiRa938, Thank you for taking the time to leave a comment about your experience with us. I am sorry if the room rate of our Hotel did not meet your expectations; please allow me to express my sincere apologies. However, I am happy to hear that you enjoyed your stay and that you liked the room. Thank you again...

Glasgow
Reviewed 4 days ago NEW

I stayed here as the hotel was hosting the 2000ad 40th Birthday celebrations. This was a huge event with 1000+ attendees and I was impressed with how well the hotel handled the hordes of comic fans that laid siege to their bar and facilities. There were the odd niggles but over all it was a good stay. I booked just...

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4Thank Button71
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Hello Button71, Thank you so much for your review here on Tripadvisor and it was great having you as our guest over 2000ad! We are glad that we could overall meet your expectations and needs, but we also appreciate your constructive criticism in regards to your Bar experience. That we ran low on beer on one of the evenings should...

Glasgow, United Kingdom
Reviewed 4 days ago NEW

Overall this hotel was everything it should be, however I found it beyond belief that a member of the barstaff felt he could abuse customers who had waited patiently, soberly and respectfully. The crime committed by the customer/ picking up a cocktail spoon while waiting! The person who did this, a quiet and respected lawyer, was as shocked as the...

Review collected in partnership with Accorhotels.com
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Thank T2936FMtomp

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Artisan Grill
Artisan Grill
Cuisines: British
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom. This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 

Additional Information about Novotel London West

Address: 1 Shortlands | Hammersmith International Centre, London W6 8DR, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , Hammersmith / Fulham
Price Range: £92 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Priceline and ACCOR so you can book your Novotel London West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Hotel Style:
#281 Luxury Hotel in London
#303 Family Hotel in London
#349 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London West staff and other travellers.
36 questions
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Questions? Get answers from Novotel London West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a room fairly close to lifts as there was a long walk if you were based at the far edges of the Hotel”
 of 5 bubbles 73North, 12 Feb 2017 | Read review
“The executive room was great”
 of 5 bubbles christinaastill2016, 10 Feb 2017 | Read review
“Ask for a room close to the lift, with a view.”
 of 5 bubbles phill83183, 10 Feb 2017 | Read review
“Great Location”
  • View from one of the hallways
 of 5 bubbles karlac137, 2 Feb 2017 | Read review
“Shower leaked onto the floor every time it was used. The seal was missing. Standard of bathroom finishing was poor and the sink emptied very slowly. No working air vent in bathroom to dispose of damp air. No stocked mini bar. Hotel corridors scuffed and seemed very tired. Odd layout for arrival and check in and car parking was too expensive to consider keeping rental car. ”
 of 5 bubbles 322nevillee, 2 Feb 2017 | Read review
5 of 5