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Novotel London West

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Novotel London West
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3,318 Reviews from our TripAdvisor Community

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Showing 2,205: English reviews
Ginevra
Reviewed yesterday NEW

Friendly staff at the reception, check-in and check-out procedures are quite effective. The place is strategically locate, few steps from Hammersmith public transportation hub and almost on Hammersmith road. Rooms are clean and quite basic in terms of forniture, but at least you are not put in some basement room as it happens often in many London hotels. Good sleeping...

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Helpful?
Thank d_agva
Southampton, United Kingdom
Reviewed yesterday NEW

My boyfriend chose this hotel due to the proximity of the Olympia Horse Show. We have stayed at a few Novotel's before so had high expectations. The parking was really easy to find and there was plenty of parking. The reception area was clean an modern and checking in was a breeze. Only a slight damper when the receptionist asked...

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Thank emily2812
Reviewed 2 days ago NEWvia mobile

I'm a member of accor hotels ( free) and it's the 4th visit, stay here as it's good for public transport and feel safe in the area to walk to the Broadway in the evening to the shops. This time got chance of upgrade paid £23 extra a night but got upgraded to a suite! For me, my husband and...

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Helpful?
Thank Angela R
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Angela R, I am delighted to read your nice comment. We appreciate that you found the time to let us know about your stay with us. It is great for us to know that you and your family enjoyed your experience with us and it is our hope to welcome you back soon, making sure that your next stay...

Rheine, Germany
Reviewed 4 days ago NEW

The hotel is next to the Ark, where I had business and not too far from LHA airport, so a very good location. The rooms are nice with everything you need - but bring an extention cord or ask for one if you have a few things to charge or operate, since sockets are few. The break fast is very...

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Helpful?
Thank Carsten J
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Carsten J, Thank you very much for taking the time to review your recent stay with us. We are really happy to read that you enjoyed the hotel's location and that you enjoyed your time in our hotel. It was a pleasure to welcome you as our guest and we are looking forward to welcoming you back again. Kind...

Ireland
Reviewed 5 days ago NEW

Perfect place to stay great location for underground /buses and safe to walk around to visit London we had a lovely room good view and very quiet at night breakfast was great staff at reception was very helpful

Review collected in partnership with Accorhotels.com
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Helpful?
Thank noreenflood
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear noreenflood, Thank you very much for this amazing review! We are really glad that you enjoyed your stay among us and that you liked the hotel's location as well as the room and the staff behavior. It was a pleasure to have you as our guest and we are hoping to have the chance to welcome you back again...

East Hanover, New Jersey
Reviewed 1 week ago via mobile

There are better hotels, yet the price was very reasonable, so we booked it. To our surprise, the hotel is very near shopping and food / restaurants. This was an advantage, since London can be overwhelming. The trains and buses are also in walking distance. A Starbucks across the street. Nice. As for the room and accommodation? It was OK....

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Helpful?
Thank Peter-From-NJ
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Hello Peter-From-NJ, Thank you so much for visiting us from far away and we hope you had an amazing time in London! The hotel is indeed quite conveniently located as you can get into the centre with public transportation fairly quickly. But if you do need a break from the busy city, you are able to find some nice restaurants...

Los Angeles, California
Reviewed 1 week ago

Besides the pleasant front desk help, the accommodations were nice. Buffet breakfast was plentiful, including gourmet coffee. The bar crew was really nice and competent during a truly busy evening on Christmas Day.

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Thank M G
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear F L, Thank you very much for your feedback. It is very nice to know that you enjoyed your stay at Novotel London West. We strive to offer you an excellent service and make you happy during your stay for this reason your comment is a big satisfaction for us! Thank you again to share your experience with us....

Reviewed 1 week ago via mobile

Time to change all carpets and update rooms. Strange smell across corridors and rest of food in front of rooms for many hours. Very good food and location however big miss on cleaning. Hope Novotel correct this as is a very reliable chain with extraordinary service and accommodation.

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Thank Andrew W
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Andrew W, Thank you very much for staying with us here in Hammersmith and we appreciate your honest and constructive feedback. We have replaced carpets in about 550 rooms in 2016 and the other rooms are going to be equipped with the new carpets soon. I truly apologise for the negative impression you were therefore given, but I would...

Reviewed 1 week ago

A very nice hotel, walking distance from Hammersmith tube station. There is a nice restaurant in the Hotel as well as a buffet restaurant. The breakfast is a bit pricy ( 17 pounds), but of high quality.

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Thank Thijs d
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Thijs d, Thank you to find the time to leave a comment about your stay with us. I am very pleased to read that you enjoyed our hotel and our Aroma restaurant. However, I am sorry that the breakfast did not meet your expectations in terms of price, please allow me to express my apologies. The price we offer...

Reviewed 1 week ago

really nice hotel lovely rooms which are really clean and tidy the staff are a really helpful close to the tube and bus station only thing i got one thing to complain about when i booked on a comparison website for the best price for your hotel room then being told is was 30/40 percent cheaper to book direct go...

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Helpful?
Thank Ryan M
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Ryan M, 5/5 Thank you very much!!! It is a big satisfation for us to know that you enjoyed your stay at Novotel London West. We do our best to offer a high level of service and to make our guest happy. In regard to the comment about our rates, we offer the same price in all our channels...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Artisan Grill
Artisan Grill
Cuisines: British
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom. This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 

Additional Information about Novotel London West

Address: 1 Shortlands | Hammersmith International Centre, London W6 8DR, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , Hammersmith / Fulham
Price Range: £83 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, ACCOR, Agoda and Travelocity so you can book your Novotel London West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Hotel Style:
#277 Luxury Hotel in London
#303 Family Hotel in London
#349 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London West staff and other travellers.
29 questions
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Cornwall
3 months ago
Cambridge, United Kingdom
23 days ago
Southern Wales, United Kingdom

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Questions? Get answers from Novotel London West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a main road to the South, so if you wish to sleep with your window open, ask for another room.”
 of 5 bubbles Carsten_J72, 14 Jan 2017 | Read review
“Get a room a little bit away from the elevator”
 of 5 bubbles 215thijsd, 7 Jan 2017 | Read review
“found the hotel really quite even thought your not far from the motor way and the bus station and its a 5 min walk from the tube”
 of 5 bubbles ryanmB8047CK, 7 Jan 2017 | Read review
“The sixth floor is being renovated so keep to the bottom three floors if you want quiet enjoyment or are making up jet lag sleep..”
 of 5 bubbles robertpD9439CM, 28 Dec 2016 | Read review
“Request a room that is not near the lifts”
 of 5 bubbles 467shanek, 11 Dec 2016 | Read review
5 of 5
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