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Located within a 5 minute walk of Westfield London shopping mall - made it very convenient for a recent business trip. Great, attentive staff on reception, efficient check in and check out. Secured an early check in that was helpful. Room was clean and large,...More
We stayed at the Hilton on October 30th and had a pleasant stay.
The hotel was busy but reception were efficient and friendly booking us in.
The room was comfortable and warm and we had a quiet and peaceful nights sleep.
Some of the carpets...More
3 Thank Ruth A
Response from Hilton_Kensington, Manager at Hilton London KensingtonResponded 6 November 2017
Dear Ruth A,
Thank you for your recent stay and for taking the time to share your experience with us.
Your kind comments on the friendliness and helpfulness of our staff are much appreciated, and I have shared your review with the team, who are...More
As hotels in this price range in London goes its about average. The staff are friendly and welcoming - certainly can't fault them at all. We had lunch and dinner in the bar area. . It was OK but nothing startling although again, the service...More
With this hotel you would expect a certain standard that unfortunately it fails to deliver. The staff are polite and ready to serve and the main public areas are clean and functional. Where this hotel let's itself down is the poor quality of the rooms....More
Response from Nicole B, on behalf of the staff at Hilton London KensingtonResponded yesterday
Thank you for taking the time to provide feedback about your recent stay at our hotel.
We appreciate your comments, and we’re very sorry you were unhappy with the overall condition of the tiles and sink in your bathroom. Guest feedback is incredibly...More
Good value, nice big comfortable rooms and friendly, service minded staff. We stayed, with a six year old, for five days and got to know breakfast staff and the Society bar and restaurant staff very well. They were all very efficient and friendly. Especially Samir...More
Sorry I can’t comment on whether a family room would be tight with a rollaway bed. We had a normal double room which was tight with a wheelchair, but we hadn’t booked a wheelchair accessible room as I wasn’t using one when I... More
Sorry I can’t comment on whether a family room would be tight with a rollaway bed. We had a normal double room which was tight with a wheelchair, but we hadn’t booked a wheelchair accessible room as I wasn’t using one when I booked! Sorry I can’t be more help