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Lancaster Gate Hotel is located across from Hyde Park and Kensington Gardens and is a short stroll away from Portobello Market, The Albert Memorial, Albert Hall, Marble Arch and Oxford Street. The hotel has 196 rooms with modern amenities and special facilities for business travellers and families. Our Serpentine Restaurant & Bar offers international dining options as well as our popular breakfast buffet. We also provide 2 meeting rooms for small-scale business meetings, conferencing and events.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Languages Spoken
English, French, Russian, Spanish and 1 more
Location
66 Lancaster Gate, London W2 3NA England
Lancaster Gate Hotel
2,944 reviews
Getting there
Great for walkers
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The Lancaster Gate Hotel stands out for its excellent location, nestled near Hyde Park and a stone's throw from bustling areas like Oxford Street. Guests frequently commend the hotel's cleanliness and the comfort of its rooms. However, the atmosphere is often described as outdated, and some reviewers have expressed dissatisfaction with the cost of amenities and limited breakfast variety.
While the rooms are praised for their neatness, noise and maintenance issues have been noted. Opinions on service vary, with accolades for staff friendliness contrasted by reports of sluggish attention at times.
Location
Convenient
Atmosphere
Dated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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The location is very convenient, about 12 minutes walk from Paddington station, tube stations close by. We just used Queenswater tube station, about 5 minutes walk away, plenty of places to eat around Queenswater. Bedroom was a reasonable size, shower rather temperamental, going hot to cold at frequent intervals, towels a bit small. Bed comfortable, we had cooked breakfast one morning, it was very good. Quiet area, very close to Hyde park. Windows very draughty, but bedding warm. Would definitely be happy to stay here again.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is an excellent location and reception staff were friendly and efficient. The room 216A was tiny, cramped but clean. There is an old wooden cupboard that dominates the room. There is a kettle with tea/coffee and shampoo and shower gel. No other amenities ie no USB plugs, shower cap or hand soap. The worst thing was terrible noise from the plumbing that went on intermittently throughout the night. So loud it woke me. The room was also freezing when I arrived at 10pm as the window was open. The room definitely needs a refurb. However it probably reflects the room price of £129 in central London. My friend was staying in another twin room on the third floor that was so hot she had to ask for a fan and the window did not open. The air conditioning was on winter setting which meant it could not be turned to cooling!
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Date of stay: October 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This is a good hotel in a pleasant location around the corner from Kensington Park Gardens and near Marble Arch and Oxford Street on one side and Queensway and Notting Hill on the other. It has excellent bus and Underground connections. Our room was small but clean and comfortable with a kettle, tea, coffee etc. a table to work on and a safe. However, it did not have a mini bar and the toilet did not flush properly. When I told the receptionist he said we should flush three times as the plumbing was old!!! Hardly what one would expect from a hotel of this standard. Breakfast was self service and OK although there was no fresh coffee – just a machine – or any hot options – bacon, eggs,porridge etc. Despite the sign pointing to a Bar and Restaurant, there is no restaurant. Otherwise, the staff was helpful and friendly and I would recommend it.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for 1 night, the room we were given was on 1st floor and was dull and dingy, the furniture was very old and the mattress a bit lumpy. The floor was very uneven, the window which looked out on to a build site would not close. It was a wooden surround which was very worn and the wood so swollen the window would not shut. There was secondary sliding double glazing. The bathroom was clean although very tired looking and the shower was powerful with hot water. Breakfast was included in our price and is served downstairs on the ground floor and this whole area along with a bar & reception had been remodernised and apart from a short queue the breakfast was fine, we picked a full english. We would not stay at this hotel again due to the poor room, as we were checking out we walked past a room, which faced the street, the cleaner had left the door open. This room was bright and airy so had been decorated and had we been given a similar room we would have been much happier. I would mention the staff were very good
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I residence for two nights at The Lancaster Gate Hotel for 2 nights. Felt like I was home. Queen size bed, small refrigerator safe and toilet. If you’re into work there is a desk which is spacious. It even has a dining table perfect for 2.
Room service is 2 additional pounds if you have them to bring the food to your room.
5 pounds deposit per outlet converter and 10 pounds deposit for each extension court. Once the items are returned they refund the deposit.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pros. 1. Staff Cons. 1. Multiple Key issues to enter room. We were on the 5th floor and had to return to lobby on three separate occasions to get room access. 2. Plug in points poor accessibility had to boil the kettle on floor, no USB sockets. 3. Noisy creaking floors very thin walls could hear the room next to us just talking. Noisy fire doors through the night. 4. Shabby and dated 5. Poor windows and street noise. 6. No house keeping was told this when checking in. 7. Terrible shower either boiling or cold very limited toiletries considering the price tag. 8. No fridge or phone.
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Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The staff were wonderful. We arrived to find that their booking system was having problems. They tried to do whatever they could to get us checked in. That was the first time we went there. We then went to Paris for a short visit and upon return, their wifi was out so clearly they have work to do on their technology. For a 3-star hotel, it was really comfortable and on a quiet street but pubs and restaurants within a short walking distance. Transit was really close as well. It’s an excellent location. Breakfast was good but the second coffee dispensing machine broke and lineups for coffee wasn’t the best for a morning experience.
Just something to bear in mind for those who may have mobility issues. Steps to navigate up to the lobby from the road. Inside the hotel itself, more steps to navigate for breakfast. While there’s an elevator in the building, once you get to your floor, some rooms are only accessible via stairs.
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Date of stay: November 2024Trip type: Travelled as a couple
Room Tip:If you have mobility issues, check ahead regarding steps. Definitely not wheelchair accessible.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arrived at the hotel around 5pm check in was swift, I went to my room and it was a triple room for 1 person, so room was very cramped. Room was clean, I went out with others to a local bar, and Greek Restraunt. A colleague asked for some water on the way back in and hotel wanted to charge, so my colleague asked for tap water, but hotel had no provision to accommodate this and were perplexed it had even been asked for. Now once getting to bed I found the mattress was old and rock hard, I even contemplated taking the duvet off the unused bed and sleeping on the floor, one of the worst nights sleep I’ve ever had in a hotel room. The walls were extremely thin and you can hear the conversations in the rooms around. Woken early by someone knocking intently I thought on my door but realised it was the door opposite meaning I was woken at 05.45 so it will now be a coffee type of day. Breakfast was the usual but for the volume of guests in the hotel was very minimal, and became cold quite quickly. If I have a choice I would never come back to this hotel, and will be letting the company who book on behalf of my organisation know this too.
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Date of stay: March 2023Trip type: Travelled on business
Room Tip:Avoid if you can, if you can’t be prepared not to sleep.
Pub round the corner The Leinster arms...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linda McMillan, General Manager at Lancaster Gate Hotel
Responded 18 Mar 2023
Dear Navigator 51920261707, Thank you for taking the time to review our hotel and I am sorry you were disappointed with your stay. I would be grateful if you could give me further details (room stayed in/ dates of stay etc) so I can check into your comments further. Please respond to reservations@lghhydepark.co.uk I look forward to hearing from you.
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Booked overnight accommodation only, without breakfast. Location was easy to reach. Quiet location, just across the street from Hyedpark. Hotel bar was appealing and staff, including at reception, were very polite and friendly.
Small, somewhat stuffy room that had been renovated, but already needed some additions, such as silicone joints, etc. It was annoying that you had to pay separately to store your suitcases on the day of departure.
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip:Trotz Personenaufzug sind es noch verwinkelte Flure, auch mit weiteren Treppen. Bei...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was our second stay at The Lancaster Gate. We stayed one night last year. We usually stay in the middle of the city but due to last year’s train strikes we had to come down to London a night earlier and The Lancaster Gate was available. We found our first stay to be very good value.
For this year’s London trip we decided to watch the pennies and stay properly at The Lancaster Gate, Our room was perhaps a little tired and could have done with a bit of a refresh. But it was very clean, warm and ok comfort wise.
We were staying bed and breakfast - we went down for breakfast after our first night. This was to be our last breakfast; the first one was enough. Compared to last year’s this year’s breakfast didn’t compare.
This year the cooked breakfast choices weren’t as wide or anywhere near as good. I know we’re not paying a fortune for the breakfast but we wanted to be able to eat it. We chose to have the rest of our breakfasts at a pub round the corner.
Room wise our room was ok value and quite comfortable. The hotel is fairly convenient for the Tube. Lancaster Gate station is a five minute walk away. We never struggled to grab a taxi; there’s always one about. The downside of this hotel is the food. Our experience - we wouldn’t bother eating there. We don’t like to leave reviews that aren’t all positive but Trip Advisor won’t work without honest reviews….
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip:Rooms at the front have better views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the London area.
PRICE RANGE
£99 - £148 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park inn london, park inn hyde park
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
196
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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