LANCASTER GATE HOTEL

About

3.5

Location

Cleanliness

Service

Value

Lancaster Gate Hotel is located across from Hyde Park and Kensington Gardens and is a short stroll away from Portobello Market, The Albert Memorial, Albert Hall, Marble Arch and Oxford Street. The hotel has 196 rooms with modern amenities and special facilities for business travellers and families. Our Serpentine Restaurant & Bar offers international dining options as well as our popular breakfast buffet. We also provide 2 meeting rooms for small-scale business meetings, conferencing and events.

Full view

Property amenities

Paid public parking nearby

Free internet

Bar / lounge

Taxi service

Conference facilities

Meeting rooms

Baggage storage

Newspaper

Wifi

Paid wifi

Internet

Restaurant

Breakfast available

Breakfast buffet

Breakfast in the room

Fax / photocopying

Non-smoking hotel

24-hour front desk

Dry cleaning

Laundry service

Room features

Non-smoking rooms

Air conditioning

Housekeeping

Room service

Safe

Flatscreen TV

Good to know

HOTEL CLASS

HOTEL STYLE

Residential Neighbourhood

Languages Spoken

English, French, Russian, Spanish and 1 more

Location

Full view

100Great for walkers

114Restaurantswithin 0.3 miles

14Attractionswithin 0.3 miles

Contact

66 Lancaster Gate, London W2 3NA England

Getting there

London City Airport10 miSee all flights

Heathrow Airport12 miSee all flights

QueenswayUnderground5 min

BayswaterUnderground6 min

Car HireSee car hire from €2/day

See all nearby hotels

Nearby restaurants

Maharaja Indian Restaurant

985 reviews

5 minIndian

See all nearby restaurants

Nearby attractions

The Magic Hour

230 reviews

4 minTheatre & Performances

See all nearby attractions

2,543Reviews84Q+A100Room tips

Underwhelming service

The hotel is located in a stunning area and looks lovely on the outside. Unfortunately beds are rock hard and the shower is dangerous fluctuating from warm to scalding hot. You have to climb out of the bath. Walls are paper thin. I am currently staying at the hotel and was having a very normal level conversation on the phone when reception rang and asked for the volume to be kept down. To pay for a hotel only to be told you cannot speak is very disappointing. We weren’t loud or throwing a party- simply talking. Room service was good but took one hour to arrive. Overall, the hotel is in a nice area and is clean and close to attractions. However, I would not recommend it when you cannot speak in a normal tone in the rooms.…

Date of stay: October 2019Trip type: Travelled as a couple

This place is getting worse

My Colleagues and I are staying here at the moment. Have been coming here for the past 6 years. Our organisation keeps booking us in here. So tonight we go to the bar to be told abruptly cash only, no card services at all till tomorrow, and won't even write a recipe for extra charges to our rooms. Now the Waitress in the Restaurant has just reduced a younger member of staff to tears because customers want meals charged to their rooms. This is hopefully the last time i will be in this Hotel.…

Date of stay: October 2019Trip type: Travelled on business

Dear denandearl, Thank you for taking the time to review our hotel and I am sorry to hear of your experience. We are having a major software upgrade at present which has given us many problems in that our computerised systems (including credit card charging) are currently not working and we are having to work around this. I do apologise for any inconvenience caused but we are doing our best to resolve this as quickly as possible. I would be grateful if you could also make yourself know to the Duty Manager at reception so you could give us further details and resolve any issues. Thank you again for your invaluable feedback

Greal location, Hotel OK

We stayed twice in this hotel at the beginning of our travels in England and at the end. The first room was showing its age especially in the bathroom and upon entering had a very stong cleaning chemical smell so not sure what they had been using. The second room was a step up but still average and beds very hard so would look elsewhere if travelling to London again.…

Date of stay: September 2019

Dear Scootertravels, Thank you for taking the time to review our hotel and we appreciate all your comments. We will look into the points raised and thank you again for your invaluable feedback.

Enjoyed Breakfast

The Lancaster Gate Hotel was ok. The room we had was very, very small (by any standard), with very little room for 2 suitcases. I think maybe we got a tiny room because we booked through a third party. We did ask for a larger room, but they had none. This was the smallest room we had during our European tour. Their saving grace is the bar and breakfast. Breakfast was very good, and we enjoyed the daily happy hour at the bar. Some of the staff was very nice, some were a bit indifferent. Ladies who work the restaurant and bar were great. I will say the location is great, easy walk to tour buses, restaurants and some shopping. Across the street from historical Hyde Park, which was nice. Probably won’t stay there again, but I wouldn’t not recommend it since the price was pretty good.…

Date of stay: September 2019

Value

Location

Service

Room Tip: Ask if you can see your room first, they do have rooms which are larger than the budget room our...

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Dear Kcrho1, Thank you for taking the time to review our hotel and I am sorry you were disappointed with the size of your room. As a historical building our rooms do vary slightly in shape and size and I am sorry we were unable to move you to a larger room. I am glad you enjoyed the service in our bar and restaurant and I will make sure our staff are aware of your kind comments. Thank you again for your invaluable feedback.

Mmmmmmmm

Seems nice on entry. Bedrooms and shower rooms small. Tv only had BBC1. Not really a problem. Only 2 bath towels in the room. No hand towels. No tea spoons on tea tray. Reasonably quiet. You do have to slam your doors to close though. Breakfast Cereal consisted of cornflakes. You could have toast. A bowl of jams no marmalade 😩There was a platter of what I call plastic cheese and a bowl of fruit. Apple or orange juice with tea and coffee. That’s breakfast You sit on plastic chairs in a small downstairs room. Just like a canteen or school dinners. It was clean throughout. Ok for a night.…

Date of stay: September 2019Trip type: Travelled as a couple

Dear KarenT2401, Thank you for your review but I believe you have posted this to the wrong hotel as i do not recognise most of the points you are making above. We have a full breakfast buffet with hot and cold food and it is served in our restaurant on the ground floor which has windows from one end to the other. We are situated on 66 Lancaster Gate so please recheck and post this to the correct hotel. Thank you.

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Do your room have hair dryer, iron in rooms

As for other answers - they are very obliging and will do what they can to make your stay enjoyable.

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Will the hotel have Christmas decorations up on 7th December?

Dear chloelr97, We will have Christmas Decorations around the beginning of December but I cannot give you an exact date yet.

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Are there hair dryers or washcloths provided in the rooms?

Yes the hotel is well equipped..

Hi dear, I’m gonna arrive at 0700 on day 1 and leave at 1900 on day 8, should I book a 6 days or 8days? First time travelling solo? Thanks Is there like a additional half day I can book ?

I’d book 7 day’s. You will have around 5 hours to kill the first day if they can’t arrange an early check in. The hotel will store your bags for free from arrival to check in. I would suggest you go to the hotel check your bags, then head out for some sightseeing and head back around 2pm for check in. Then on your last day check out at 7pm

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we are 3 persons and have requested triple room-3 beds. does anyone know if they read and acommadate facebook messages?

I both email and FB message them and they responded to both.

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