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Lancaster Gate Hotel

Traveller (607)
360
Panoramas (9)
Dining (53)
About
Location
Cleanliness
Service
Value
Lancaster Gate Hotel is located across from Hyde Park and Kensington Gardens and is a short stroll away from Portobello Market, The Albert Memorial, Albert Hall, Marble Arch and Oxford Street. The hotel has 196 rooms with modern amenities and special facilities for business travellers and families. Our Serpentine Restaurant & Bar offers international dining options as well as our popular breakfast buffet. We also provide 2 meeting rooms for small-scale business meetings, conferencing and events.
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Property amenities
Room Service
Restaurant
Bar/Lounge
Free Internet
Breakfast Available
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Wifi
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Good to know
HOTEL STYLE
Residential Neighbourhood
HOTEL CLASS
Location
Full view
100Great for walkers
Grade: 100 out of 100
102Restaurantswithin 0.25 miles
8Attractionswithin 0.25 miles
2,422Reviews
819Photos
76Q+A
100Room tips
Traveller rating
  • 439
  • 1,190
  • 574
  • 156
  • 64
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  • English
Popular mentions
On arrival we were told our booking was cancelled.... having done booking through HotelQuickly. The reception staff (Silvia) was understanding and helpful. There was a room for us although we had to pay in excess of the original booking. They gave us contact details for
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Response from Linda M, Guest Relations Manager at Lancaster Gate Hotel
Responded today
Jean, Thank you for taking the time to review the Lancaster Gate Hotel after your recent stay. We were delighted to hear that we were of great help to you after such difficult situation and it was fantastic to hear that you had a pleasant stay with us. We wish you all the best with regards to the HotelQuickly booking and hope that we will have the opportunity to welcome you back to the Lancaster Gate Hotel on your next visit to London.
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Excellent, tidy room on the fifth floor. Very friendly welcome from staff, good breakfast, quiet elevator. The water in the shower occasionally ran from too hot to too cold, so that could do with a refurbishment, but other than that, what a terrific hotel for a gorgeous part of
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Response from Linda M, Guest Relations Manager at Lancaster Gate Hotel
Responded today
Ruby, Thank you for taking the time to review the Lancaster Gate Hotel after your recent stay. It is always very encouraging to receive a positive review like yours. We were very much delighted to hear that you had a pleasant stay. We were disappointed to hear that you experienced issues with the shower. I would be grateful if you could contact the hotel directly to provide more information Huneisha.beckford@lghhydepark.co.uk. We hope we can welcome you back to the Lancaster Gate Hotel on your next trip to London.
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My sister and I spent 5 amazing days in London and this was a wonderful hotel with fantastic staff! On our second day there a fuse went out in our room and they quickly moved us to a new room. They even gave us great suggestions on activities for New Year's Eve. I will
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Response from Linda M, Guest Relations Manager at Lancaster Gate Hotel
Responded today
Thank you for taking the time to review the Lancaster Gate Hotel after your recent stay. It is always very encouraging to receive a positive review like yours and we hope we can welcome you back to the Lancaster Gate Hotel on your next trip to London.
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This place needs some TLC in the physical sense. There is nothing luxurious about this place at all. However - every staff member I encountered treated me as if I were the most important guest staying in an exclusive hotel. I truly hope that the staff is paid and treated
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Response from Linda M, Guest Relations Manager at Lancaster Gate Hotel
Responded 2 weeks ago
Dear Christine, Thank you for taking the time to review the Lancaster Gate Hotel, Hyde Park. We were extremely happy to hear that you found our customer service to be excellent. With regards to your comment about the hotel interior being substandard. The hotel has just completed a refurbishment along with a soft redecoration and replacement of certain fixtures in all our guest bedrooms. As an historical building we endeavour to conduct some refurbishments to rejuvenate the hotel for the benefit of the guest. Once again, we thank you for your time as your feedback is invaluable to us, and we hope we have the opportunity to welcome you back to the Lancaster Gate Hotel.
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We stayed here on a Sunday night and booked 2 rooms for our family and stayed in took 314 and 315 , which allow to be joined by a link and a door closed to the corridor. The initial reception staff were pleasant and helpful when asked for an iron and ironing board. This was the
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Response from Linda M, Guest Relations Manager at Lancaster Gate Hotel
Responded 2 weeks ago
Thank you for providing your review of the Lancaster Gate Hotel. We were happy to hear that you found our staff pleasant and friendly. We were very disappointed to hear that your stay was less than satisfactory. We were very saddened to hear that you found the interior of the hotel bedroom and bathroom to be substandard. The hotel has just completed a refurbishment along with a soft redecoration and replacement of fixtures in all our guest bedrooms. We are also currently in the process of changing all carpets throughout the hotel. Your comment regarding the mattress was also disappointing as the mattress in room 314 and 315 are both new and all our beds throughout the hotel are 6tf long. With regards to the amenities in the bedroom, as a 3 star hotel, we do not provide water or a mini bar in our bedrooms. However, all our bedrooms are equipped with Kettle, tea and coffee making facilities and a hairdryer which are all kept in the drawer. We also provide a bath towel and a hand towel in all our bathrooms. In addition, we have a number of bedrooms that are equipped with a mini fridge, which are allocated upon request. In regards to your comment about the TV, majority of our TV’s are 24 inches, however we do have a number of rooms with bigger TV’s. Also, our housekeeping department have checked both rooms and I can confirm that both air conditioning unit in the rooms are working and not restricted to only fan speed. Naturally we are always endeavouring to ensure that our guests are happy and comfortable and had you brought to our attention your dissatisfaction we would have been more than happy to offer an alternative bedroom. We would like to apologise about the service that you received in the bar. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Please be assured that all your comments have been relayed to the appropriate departments and corrective actions have been taken along with enhanced customer care training to avoid any repercussions. Thank you so much for taking the time to share your thoughts – your feedback is invaluable to us.
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Professional photo exclusively commissioned by TripAdvisorLancaster Gate Hotel
The Double Room (Alternate Style) at the Lancaster Gate Hotel
1 queen and a twin bed
Professional photo exclusively commissioned by TripAdvisorLancaster Gate Hotel
The Double Room at the Lancaster Gate Hotel
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12345674
Parking on the street near the hotel is about 3 pounds per hour.
0 votes
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I believe so, I'd give them a call. There was also a desk and free wifi in the room.
1 vote
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The pub on Bayswater road serves good food opposite Hyde Park near the tube station, I think it’s the Swan. They have a restaurant upstairs.
2 votes
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Dear Kathy, I regret our restaurant does not serve Sunday roast. There are many pubs in the area who do serve Sunday lunch eg Leinster Arms and the Mitre - both are within a 10 minute walk from the hotel.
1 vote
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You can buy universal adaptors very cheaply on eBay make sure you get one with points to plug in computer etc. I don’t think hotel supply’s them I took my own, cost approximately AU$4 Yes you can store bags at hotel for a small fee.
1 vote
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12345616
"Basement rooms are small but we did have a bath. It was Room no 1002"
"ask for one of the bigger rooms"
"Quiet street outside, so I don't think noise will be an issue. It wasn't for us on the 4th floor."
"Best views"
"See note in remarks above. If you have any mobility or problems with stairs, you might want to let them know before they assign you a room."
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PRICE RANGE
US$87 - US$205 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park inn londonpark inn hyde park
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
196
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