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Lancaster London

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#235 of 1,080 Hotels in London
Certificate of Excellence
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Lancaster London
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3,368 Reviews from our TripAdvisor Community

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Showing 2,799: English reviews
Reviewed yesterday NEW

The room and bath were clean but old and worn down. However, the hotel is currently under renovation (a lot of noise during daytime). The hotel has a nice gym, and you can go for a run/walk in Hyde park across the street. Central location and close to Oxford street. A pity the Lancaster tube station was closed due to...

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Thank Thomas B
St Neots, United Kingdom
Reviewed yesterday NEW

A wonderful weekend at the Lancaster was made more special by the attentive staff. Everyone had time for us. Although the renovations noise was rather loud, it did finish at five o'clock and it didn't interfere with our stay. The one area that should receive attention is breakfast. Service was extremely slow. Yes it's good to have a leisurely breakfast...

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Thank Martin W
Reviewed 6 days ago NEW

I stayed at the hotel in November 2016 and had a wonderful time. Although renovations were ongoing there was no inconvenience at all, in fact you would not even know any work was being undertaken. Two things make this hotel excellent, firstly the location is perfect very central and easy to move around the city, secondly all the staff that...

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Thank Michaelluk
Trinidad
Reviewed 6 days ago NEWvia mobile

This hotel is currently under renovation and I am very excited to see it completed. Even with the renovations in progress we thoroughly enjoyed our stay. The staff was very friendly. The hotel is a few steps away from the Lancaster stop on the central line which is a huge help for getting around London. It is also a short...

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Thank tammysheps
Stratford-upon-Avon, United Kingdom
Reviewed 1 week ago via mobile

Stayed here on business and thoroughly enjoyed my stay. Close to Hyde Park which which was nice for a morning run. Fairly close to shopping and restaurants and easy to get to. Rooms clean and service from the team was also very good.

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Thank PLEEWELS
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear PLEEWELS, Thank you very much for choosing to stay at Lancaster London on your business trip. I am pleased to hear that you had an enjoyable stay with us especially hotel location. It will be my pleasure to share your feedback with the team and I look forward to welcoming you back during your next visit. Kind regards, Namfon...

Vancouver, Canada
Reviewed 1 week ago

Crazy extensive building work almost ruined our stay. Reception was very helpful, but what can you do when half the hotel is covered in dust protection material and scaffold. Tea was great, but in my opinion it should be closed for 6 months.

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Thank retiredtravelagent
banffshire
Reviewed 2 weeks ago via mobile

Great stay at the Lancaster once again. Perfect location, six minutes walk from Paddington, if you're traveling on the Heathrow Express. Lancaster Gate underground round the corner ( however this station is closing from Jan - Aug 2017 as new lifts are being installed). The hotel is across the road from the lovely Hyde Park and walking distance from many...

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Thank galaxygirl10
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear galaxygirl10, I thank you for taking the time to leave such a kind review of your stay at the Lancaster London Hotel. I am delighted to read how much you enjoyed the whole experience particularly the hotel location including your breakfast experiences at Island Grill and dinner at Nipa Thai restaurant. As you may know, we are currently working...

Reviewed 2 weeks ago via mobile

We booked ArTea at the Lancaster London. We were blown away! From the attentive, friendly and helpful staff, to the presentation and attention to detail. The sandwiches were beautifully presented, the ham on cranberry bread was lovely. The scones were freshly baked and still warm on arrival, with paint tubes of jam and cream. The little sweet treats were also...

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Thank Fiona O
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear Fiona O, I thank you for taking the time to leave such a kind review of your most recent visit to The Lancaster London for afternoon tea. It is my pleasure to read how much you enjoyed the experience including the sandwiches, scones and our selection sweet treats. Furthermore, I am delighted to hear that how much you appreciated...

Geelong, Australia
Reviewed 2 weeks ago

We stayed once again at the Lancaster London and even though they are renovating we had a wonderful stay. This hotel is in a great position for getting around London with the Lancaster Gate station next to it. Although this station closed on the 4th Jan as they are putting in new lifts. Paddington Station is only a short walk...

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Thank Gadab0ut
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear Gadab0ut, Thank you very much for taking your time to let us know about your experiences stay at Lancaster London Hotel. I am delighted to hear that how much you enjoyed our fantastic location; the experience of breakfast & dinner at NIPA Thai restaurant. We do appreciate some of our rooms are looking a little tired as you may...

Reviewed 2 weeks ago via mobile

I arrived to the hotel on the 26th, first when I checked in the rooms were not near by and my sister room was different than my room, her room was new however my room is back dated with old furniture, I was asked to stay in this room for one night and then shift to another room next day....

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Thank fatima_alaradi
LancasterLondonHotel, General Manager at Lancaster London, responded to this review

Dear Fatima_alaradi, Thank you very much for taking your time to write a review in regards to your recent stay with us. I am sorry you were disappointed with your stay, we tried hard to make things right for you. If you were to return later in the year, please let me now so we can allocate you one of...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 

Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Region: United Kingdom > England > London
Price Range: £123 - £309 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#175 Luxury Hotel in London
#206 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Lancaster London staff and other travellers.
33 questions
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Questions? Get answers from Lancaster London staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Park view rooms are great if you are prepared to spend a little more”
 of 5 bubbles Michaelluk, 17 Jan 2017 | Read review
“Book early to get free cancellation and no need to pay until you stay.”
 of 5 bubbles beverleydianne, 5 Jan 2017 | Read review
“All rooms are have some good views but you may ask rooms with Hyde Park views. (regular rooms are not big enough)”
 of 5 bubbles SedatFaks, 31 Dec 2016 | Read review
“Ask before you arrive.About city or park views. We found them very helpfull on this matter.Higher the better though.”
 of 5 bubbles tonybX6518HC, 28 Dec 2016 | Read review
“Don't stay in room 920 (staff room opposite), poor £20 breakfast”
 of 5 bubbles B25WBthomasp, 18 Dec 2016 | Read review
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