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28/01/2018 29/01/2018
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    The Cumberland

    Great Cumberland Place, London W1H 7DL, England
    011 44 871 376 9014
    Hotel website
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    28/01/2018 29/01/2018
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    Traveller (1331)
    Room & Suite (468)
    Dining (79)
    • Excellent30%
    • Very good38%
    • Average18%
    • Poor8%
    • Terrible6%
    Travellers talk about
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    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Room Service
    Fitness centre
    Wheelchair access
    Business Centre
    Dry Cleaning
    4.5 Star Hotel
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    28 Jan29 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (6,323)
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    1 - 5 of 5,395 reviews

    Reviewed 2 days ago

    We stayed in January for 2 nights for a short city break, hotel lobby is lovely and clean and tidy and staff were very helpful. Our room whilst clean and comfortable could do with a few things fixed e.g the tab around the bath had...More

    Thank sarahlou12
    Response from Oliver K, General Manager at The CumberlandResponded yesterday

    Dear Sarahlou12, Thank you for the review following your recent stay at The Cumberland Hotel in London. I am pleased in general you enjoyed your time with us. Indeed we are perfectly positioned in the historic heart of the city so close to London’s attractions,...More

    Reviewed 2 days ago

    Met with friends for a weekend in London, so wanted somewhere nice, central and good value for money. Over the road from Marble Arch, on the northeast corner of Hyde Park and at the start of Oxford Street...could be a better location. Check-in was quick,...More

    Thank Steve F
    Response from Oliver K, General Manager at The CumberlandResponded yesterday

    Dear Steve F, We really can’t thank you enough for your fabulous comments. Thank you for the great way to describe our product and service. Wonderful opportunity to recognize our associates. You genuinely got to the point we strive for in our search of excellence:...More

    Reviewed 3 days ago via mobile

    Rooms ok, hotel is large and without any style or character. After checking out and incurring no extra charges the hotel much later the same day charged me an additional £145 for no apparent reason. The money was refunded after I called them to complain...More

    Thank dangeroustom
    Response from Oliver K, General Manager at The CumberlandResponded 2 days ago

    Dear Dangerroustorm, Thank you for taking the time to review your recent visit to the hotel. I would like to sincerely apologise for the disappointment you experienced and assure you this is by no means the usual level of excellent service our team deliver to...More

    Reviewed 3 days ago via mobile

    On arrival we were told that we needed to pay a £50 deposit for each room on check in as a security deposit. We had to wait 45 mins to resolve this with The general manager as we had booked as a business client and...More

    1  Thank Tottenhamk
    Reviewed 4 days ago

    Great location right next to Marble Arch tube station (so if you know the underground network you can easily get there from Heathrow) and at the end of Oxford street. A busy modern hotel. Good spacious rooms make sure you get down to breakfast early...More

    1  Thank John K
    Response from Oliver K, General Manager at The CumberlandResponded 2 days ago

    Dear John K, Thank for your recent review regarding your stay at The Cumberland Hotel in London. You are right indeed we cannot be beaten on our amazing location in the heart of London. I am also delighted to read that you liked your bedroom....More

    • Top amenities
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Price range
    • US$149 - US$325 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #138 Family Hotel in London
    • #290 Romantic Hotel in London
    • #295 Luxury Hotel in London
    • #339 Business Hotel in London
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 1019
    • Reservation Options
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    • Location
    • United Kingdom >
    • England >
    • London >
    • Marylebone
    • Also Known As
    • The Cumberland Hotel London ,
    • Cumberland Hotel London ,
    • Cumberland London
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    Traveller (1331)
    Room & Suite (468)
    Dining (79)
    Hotel & Grounds (858)
    Bathroom (144)
    Business Centre & Event Rooms (4)
    Marylebone offers what so many London neighbourhoods
    cannot: a village feel coupled with urban convenience.
    Much of its success rests in its location. Wedged
    between the northeastern corner of Hyde Park and the
    southern end of Regent's Park and with a number of
    Tube stations within easy reach, Marylebone is as
    pedestrian friendly as Central London gets. The
    bustling shopping mecca of Oxford Street separates it
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Doctor K
    22 December 2017|
    AnswerShow all 5 answers
    Response from ndfs10 | Reviewed this property |
    I found it to be safe and quiet in the hotel.
    Doctor K
    22 December 2017|
    Response from 271trinee | Reviewed this property |
    Yes! The security is very good.
    Google Translation
    Doctor K
    22 December 2017|
    AnswerShow all 9 answers
    Response from Brian P | Reviewed this property |
    Yes it was very secure, security staff in and around the foyer.
    Room Tips
    "Just ask the front desk, they will go out of their way to accommadate your requests."
    Read review
    "Request for extra when booking and they do try and accommodate as much as possible."
    Read review
    "Good location . Near to Marble Arch"
    Read review
    "Dont get a room facing the casino on the back my friend was in this room and said he was up all night with..."
    Read review
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