This was my second visit for the champagne afternoon tea and once again didn’t disappoint. Exceptional service, bottomless champagne, gorgeous afternoon tea. Thank you to all the staff we encountered especially Edward who was warm, friendly and posed with us for some fun photos…
I've stayed here countless times on business and have had experiences that range from fair to very good. The place is huge with labyrinthian halls, with plenty of bars to serve multiple tastes. Proper tea can be found just off the lobby, The Red Bar is more clubby with its low…
Another fabulous stay for an awards event. Thank you to Jack Dempsey - Guest Relations Manager for making our stay extra special again. You and the rest of the staff are stars. The Executive Lounge is a must!
Booked 1 night for my birthday, really lovely hotel, room was beautiful with Hyde Park view, fantastic customer service. Francesca, Moritz & Charlotte on reception were outstanding & helped make our stay extra special!
I had requested an early check-in, like 9 am, & guess what, the room was indeed ready. I was checked-in by Silvia Moreu, the Assistant Front Desk Manager. She was excellent: very professional, very polite & courteous, knew exactly what she was doing, but at the same time very…
"Request a corner room in the 206 line..they have the best view of Hyde Park"
"Some rooms can be a long walk from the lift so ask for a room close to the lift is you have walking difficulties"
"Park views are great, but even the side views are nice."
"Deluxe rooms are nice however my friends tried others and like it too"
"try another hotel"