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The Marble Arch by Montcalm

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The Marble Arch by Montcalm
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437 Reviews from our TripAdvisor Community

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Showing 389: English reviews
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Isle of Man, United Kingdom
Reviewed 1 week ago

Definitely not a 4-star hotel... more like a 2-star (max) B&B. Had some issues with third party payment (as booked via a travel agent) so had to personally speak to reservation desk on a number of ocassions before arrival just to ensure I could check in without any problems. Reservation officers are generally not helpful and unfriendly - on one...

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Helpful?
Thank Babyjoycey
Israel
Reviewed 2 weeks ago via mobile

Me and my fiancée came to visit in London and choose this hotel without knowing it's so great!!! The room was amazing, very clean. We get a mobile phone with free internet and local calls that help us a lot. The staff were very good. There are very nice people's, all the time smiling and do the best for us....

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Helpful?
Thank yoyo210
Management response:

Dear yoyo210, My team and I were delighted to read your review and to know that we succeeded in making your experience a great one! Our Handy phones are indeed a brilliant complimentary service which is appreciated by all our guests. I trust it won't be too long before we get to welcome you back to The Marble Arch by...

Riyadh, Saudi Arabia
Reviewed 3 weeks ago via mobile

What a nice hotel, just great pure 5 star. The reception staff and duty manager (female) are 10 star friendly, helpful .... Lovely greating. Great door staff. Outstandingly clean. Customer service at its best. Comfortable bar an restaurant. Have a junior suite, complementary mobile phone to use, international calls too. Highly recommended !!!!!!

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Helpful?
Thank Paul Brightman B
Management response:

Dear Mr. Brightman, Thank you for taking your time to write a review on Tripadvisor. I am delighted to hear that you found our hotel outstanding from staff friendliness to cleanliness to the service in our bar and restaurant. It is great to hear that you too have enjoyed the service of our complimentary mobile phone Handy. The 4G and...

Neath Port Talbot, United Kingdom
Reviewed 3 weeks ago via mobile

Presently staying for a short trip to London; the hotel is in a fantastic location just off Oxford Street, and the staff make the stay a truly 5 star experience! Really enjoyed this visit better than the last, speaks volumes for an establishment where competition is not in short demand, this hotel is well worth a visit even if you...

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Helpful?
Thank sjones98
Management response:

Dear sjones98, May I start by saying what a wonderful review this was for my team and I to read! Thank you for taking the time sing our praises on Tripadvisor highlighting a holistic view of the hotel, from the bar, restaurant, rooms to staff. I am so glad to know that you would not hesitate to recommend us for...

Munich, Germany
Reviewed 4 weeks ago via mobile

I stayed here with 2 other colleagues and I had the worst experience. Upon arrival my reservation was cancelled 30 minutes before arrival without a call. So then they gave me the worst room. On the end with 2 nights I had 3 different rooms. Service at front desk and restaurant is unfriendly. Rooms are small, bed is small, only...

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1Thank Christina W
Johannesburg, South Africa
Reviewed 4 weeks ago

This was my first stay at The Marble Arch by Montcalm, not to be confused with the The Montcalm London Marble Arch across the road - a sure recipe for confusion, which led me to initially go to the wrong hotel. Having read some of the reviews it also seems some of the reviewers are themselves confused as to which...

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1Thank haydndavies2016
Reviewed 5 weeks ago

we were impressed by marble arch's during our first stay in London. when we called the hotel directly to book we were served by Mandeep Chib who was extremely helpful, friendly, professional, welcoming and met all of our requirements. He also offered us services beyond our expectations. although this is not our first stay I would say Mandeep Chib's assistance...

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Helpful?
Thank Michelle F
Management response:

Dear, Michelle F Thank you for taking the time to write a positive review about the hotel and our member of staff. I have shared the review with Mandeep and he is delighted to know that he could provide a memorable experience. We as a team aspire to keep all our guests happy and make every encounter a memorable one....

Reviewed 16 February 2017

i stay 3 nights in Feb 2017 in Marble Arch with my wife and we had an amazing stay. special thanks to Simona & Mariana M. for a warm welcome & we had a special Valentines Day :) i totally recommended best, adrian & anca s.

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Helpful?
Thank Adrian S
Management response:

Dear, Adriian and Anca Thank you for taking the time to write such a pleasant review about your stay with us. It is always a pleasure to read an appreciation about our team members. Simona and Mariana are glad that they made your stay comfortable and memorable. We appreciate your enthusiasm to recommend our hotel to other visitors. We as...

Richmond, United Kingdom
Reviewed 16 February 2017 via mobile

The welcome here is always first class...smiles..and really positive from the doorman onwards! The room was splendid.. great welcome in the room... good tea.. biscuits... excellent Hermes toiletries. The bed was the most comfortable hotel bed ever! The Manager could not be more solicitous and caring. We love this place! Running a national award winning bed and breakfast(Millgate House Richmond)...

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Thank AUSTIN l
Management response:

Dear, AUSTIN Thank you for writing just a beautiful review about your experience at our hotel. It is always a pleasure to read the happy stories from our guests. We are glad that you liked the handpicked choice of tea tray and the toiletries. Just like you even we believe that details are very important to make someone feel very...

Frankfurt, Germany
Reviewed 15 February 2017 via mobile

After quite some time I stayed a second time at The Marble Arch by Montcalm. There will be no third time. The hotel put me in the building opposite the main building they use for their pictures. My room is tiny and in the basement (!) with a window facing the smoking area of the staff. There is no space...

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Helpful?
Thank Kein-Anwalt

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Staying in Marylebone

Neighbourhood Profile
Marylebone
Marylebone offers what so many London neighbourhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Laundry Service
  • Self-Serve Laundry

Additional Information about The Marble Arch by Montcalm

Address: 31 Great Cumberland Place, London W1H 7TA, England (Formerly Palace Hotel)
Region: United Kingdom > England > London > Marylebone
Price Range: £197 - £355 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Marble Arch by Montcalm 5*
Number of rooms: 43
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Cheap Tickets, Priceline, Expedia, Agoda, Hotels.com, Montcalm Hotel (London) Ltd & Precis Properties Ltd and Jetsetter so you can book your The Marble Arch by Montcalm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Marble Arch By Montcalm Hotel London
Palace Hotel London
Hotel Style:
#269 Romantic Hotel in London
#353 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Marble Arch by Montcalm staff and other travellers.
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Questions? Get answers from The Marble Arch by Montcalm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room 105 on the first floor- no views, but situated by itself so very quiet. Renovations across road”
 of 5 bubbles haydndavies2016, 28 Feb 2017 | Read review
“I cannot. Sorry. For the price they are charging the quality does not match”
 of 5 bubbles 791hanai, 17 Nov 2016 | Read review
“All rooms are very well appointed but the Suites are ultra-luxurious.”
 of 5 bubbles 443judye, 12 Sep 2016 | Read review
“some of the rooms sizes on line 20m but when we get to the hotel we found them only 15m .”
 of 5 bubbles aabbeeh, 4 Aug 2016 | Read review
“ask for room 105 its not at the front so nice and quiet for a good nights sleep”
 of 5 bubbles outrunmal, 10 Jul 2016 | Read review
5 of 5