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DoubleTree by Hilton Hotel London - Kensington

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Traveller (257)
Room & Suite (266)
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Overview
  • Excellent27%
  • Very good36%
  • Average19%
  • Poor10%
  • Terrible8%
Travellers talk about
“great location”(146 reviews)
“queens gate”(12 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,087)
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All reviewsgreat locationqueens gateroyal albert hallnatural history museumgloucester roadhyde parklovely hotelshort walkpiccadilly lineeasy accesstube stationrooms are smallkensingtonconciergeharrodschelseaheathrow
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1 - 5 of 951 reviews
Reviewed today

Robotically checked in with no interaction/explanation of the refurbishment work being carried out. We were not given any room option even though we had booked 3 months ago. The check in personnel were more attentive with a large party of overseas guests who were clearly...More

Thank dukestar2013
Hotel's Favourite
Reviewed 9 April 2018

The staff at this hotel is amazing! Our room on arrival did not have A.C. I called the front desk and Alex came immediately to the room and got us changed to a room that had freshly been renovated. We were extremely happy with the...More

1  Thank Lexhome
Response from Issam A, General Manager at DoubleTree by Hilton Hotel London - KensingtonResponded 11 April 2018

Dear guest, Thank you very much for posting a review on TA. It's always very rewarding to about a stand out performance from our biggest assets and I will be sure to share your feedback with Alex and the team. I am pleased you enjoyed...More

Reviewed 3 days ago via mobile

First time i have stayed at this hotel. Hotel undergoing renovation but no noise or inconvenience. Room has recently been renovated. Excellent location. Fantastic restaurants nearby. Certainly will use again

1  Thank nejperry
Reviewed 4 days ago

The hotel is under construction. The staff do not go out of their way to welcome guests. Avoid this hotel. There is noise due to construction and the lobby and hallways appear to be closed off as the hotel is a large construction site.More

Review collected in partnership with DoubleTree by Hilton
Thank colinmsmith
Response from Dragos-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel London - KensingtonResponded 2 days ago

Dear Colin Smith, First of all, thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand that the noise was an issue during your...More

Reviewed 4 days ago

Good location. Room is clean, staff are nice and helpful. Its a nice area, museum, nice restsurants are easily accessible by walk. 5 mins walk to tube station. And the hotel is under reburishment right now.

Review collected in partnership with DoubleTree by Hilton
Thank redcastle11
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About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$161 - US$377 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#373 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$161 - US$377 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#373 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (257)
Room & Suite (266)
Dining (23)
Amenities (28)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
Ask a question
ChristineB1963
24 May 2018|
AnswerShow all 6 answers
Response from pmel018 | Reviewed this property |
Renovations not even close to finished, our room had no air-con and was very noisy.If you have the choice there are several other hiltons in the area. See my review of the Bankside Hilton, London Bridge is quite decent too.
1
Vote
Suzyproph
9 May 2018|
AnswerShow all 4 answers
Response from VVLSV | Reviewed this property |
The renovations seemed to be at the front of the building where the reception and check in area is. In all honesty the workmen were polite and did their best to stay out of the way and it really didn't bother us. So if the... More
1
Vote
Kgt12608
30 April 2018|
AnswerShow all 4 answers
Response from vacationmerry | Reviewed this property |
We stayed on the 3rd floor the last week in April and did not have AC. They said it was because of the construction.
0
Votes
Room Tips
"Stay over the road at The Kensington."
Read review
"51 does not have a window or any natural light."
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"Don't stay here until renovations are complete"
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"Wait until remodel is complete to book"
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