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The Rubens at the Palace

4,410 reviews
#74 of 1,081 Hotels in London
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Traveller (1232)
Room & Suite (660)
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Overview
  • Excellent70%
  • Very good22%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,410)Write a Review
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2,900
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203
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2,900
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94
31
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All reviewsbuckingham palacevictoria stationlibrary restaurantafternoon teaold mastersred carnationjames parkking roomfull english breakfastconcierge deskwonderful hotellovely roomgreen parktrafalgar squarebig benlocation was perfectrooms are small
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1 - 5 of 4,099 reviews
Reviewed yesterday via mobile

Really disappointed, the sandwiches didn't taste fresh, they were very cold and tastes like they were prepared the previous day. Most of the desserts had gelatine, and they don't have Jasmine or chamomile tea! Would not go back.

1  Thank Jan C
Hotel's Favourite
Reviewed 21 September 2017

We have stayed at The Rubens several times and it just seems to get better and better with extremely attentive professional staff. Last time we stayed the hotel was going through an extensive refurbishment which is now complete and looking fantastic. We particularly like the...More

15  Thank GailW2100
Response from MalcolmHendry, General Manager at The Rubens at the PalaceResponded 25 September 2017

Dear Guest Thank you for sharing your wonderful review and for choosing The Rubens at the Palace for your return visit to London. I am delighted that you had a fantastic time with us and to read how much the team and exceeded your expectations....More

Reviewed 3 days ago

Overnight stay to celebrate wife's 60th. Lovely hotel like stepping back in time. Excellent helpful staff. Good size comfortable room with extra little touches. Nice bar but bit pricey although we had complimentary cocktails with our offer. Very good Breakfast. Excellent location just a short...More

Thank peachie48
Response from MalcolmHendry, General Manager at The Rubens at the PalaceResponded 3 days ago

Dear peachie48, Thank you very much for your wonderful review. I am delighted you enjoyed a brilliant time at the Hotel and found everything to be wonderful! I know my team will be really pleased by your fabulous feedback, and to know you thoroughly enjoyed...More

Reviewed 4 days ago via mobile

Fantastic evening. Staff attentive and friendly. Our mixologist, Jacek was entertaining and informative. Food was of a high standard not forgeting to mention the outstanding Gin. Will certainly return soon.More

Thank spiking
Response from MalcolmHendry, General Manager at The Rubens at the PalaceResponded 4 days ago

Good morning spiking, Thank you so much for your fabulous review! We are really pleased to read that you enjoyed your time with us, and found my team to be so friendly. Jacek is a star in our Bar Team, and I know he will...More

Reviewed 4 days ago via mobile

My husband and I usually save The Rubens to treat ourselves when in London but with a free weekend at the beginning of half term we booked an Executive Suite (Duke of Cambridge over looking the Royal Mews) which also comfortably accommodated our daughter in...More

1  Thank GailW2100
Response from MalcolmHendry, General Manager at The Rubens at the PalaceResponded 4 days ago

Dear GailW2100, Thank you for taking the time to write such a brilliant review for us, following from your visit. I am so pleased that you felt well cared for, especially by my brilliant Front Office Team! Maisy, Evelyn, and Johal will be thrilled! With...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$232 - US$467 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Family Hotel in London
#40 Green Hotel in London
#64 Romantic Hotel in London
#70 Luxury Hotel in London
#106 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$232 - US$467 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Family Hotel in London
#40 Green Hotel in London
#64 Romantic Hotel in London
#70 Luxury Hotel in London
#106 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (1232)
Room & Suite (660)
Dining (158)
Business Centre & Event Rooms (3)
Amenities (3)
Nearby
Westminster
If you only had an afternoon to experience London on a
grand scale, Westminster would be a wise place to
start. The ornate Houses of Parliament and Westminster
Abbey sit adjacent at a corner of Parliament Square,
and a short stroll along The Mall leads to Buckingham
Palace. Trafalgar Square and Nelson's Column are just
up the road as well. As captivating as the
architecture is, the wonders of Mother Nature are
...More
Questions & Answers
Ask a question
dbrent30
16 February 2018|
AnswerShow all 4 answers
Response from MalcolmHendry | Property representative |
Good afternoon dbrent30, We usually take a pre-authorisation on check in as with standard Hotel procedures world-wide (which is a hold on an amount until you check-out to cover any extras or incidentals). I'm unsure the... More
0
Votes
rund497
23 December 2017|
AnswerShow all 3 answers
Response from MalcolmHendry | Property representative |
Good afternoon rund497. Thank you for your message. I am sincerely sorry for any delay with the pre-authorisation being released. Please do kindly contact my Front Office Team on 020 7834 6600, who will be able to assist... More
0
Votes
Gerard C
20 December 2017|
AnswerShow all 4 answers
Response from MalcolmHendry | Property representative |
Dear Gerard C, The Catherine Place Apartments are a 5-10 minute walk from the Hotel. They can be walked to easily, and you may book a breakfast inclusive rate, to enjoy breakfast with us here at The Rubens. Check in will be... More
0
Votes
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Room Tips
"Front facing room for a view of the Royal Mews"
Read review
"Rooms with a view of the Royal Mews would be best."
Read review
"Don't fall for the "courtyard view" device"
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"Hotel Ratings Buttons not working -- gave five star all categories"
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