The staff at the hotel was one of the highlights. From the doorman (Aaron), to the staff at Reception and the Concierge desk, to Erika, the breakfast service manager, to Frank in the new York Bar, to Petra, who served us Afternoon Tea, the staff was extremely kind and attentive. All of the food we were served here was wonderful. The "cozy double" room was quite small and packed with too much furniture, but all of it was over-the-top elegant, including the chandelier. The bathroom, on the other hand, was huge with wall-to-wall and floor-to-ceiling marble. (One downside: the marble is quite slick, not a great choice for a bathroom. Also, the shower head was a rain-shower, which I personally dislike.) We felt well-cared-for and genuinely appreciated.
We went for Afternoon Tea the day before both mine and the wife's birthday's and what is also our wedding Anniversary and the the whole experience was excellent. We booked it as the chefs had been on a TV programme that we had watched and their food looked superb. On arrival, we were a bit early, but quickly seated and given a very warm welcome and drinks poured. The food quickly came out and looked great and so it proved on eating!! As it was a special occasion, we had opted for the Bottomless Champagne Afternoon Tea and Ioana was tending our table and was an absolute star, always making sure we had a top up and that all was okay. Sue particularly enjoyed the chocolate moose crown!! Thanks to all the team - we had a lovely relaxed and enjoyable couple of hours.
I was attending an Investiture at Buckingham Palace and before and during my visit the staff could not do enough to make our stay really special. In advance they fixed for a hairdresser to arrive at 8 in the morning , and pre booked breakfast for my husband. When we arrived and asked if it was possible to arrange a late check out because of the timings of the ceremony - rooms division manager Johal Scott arranged it immediately. The room was lovely overlooking the mews . The staff at every point of contact were so courteous , polite and welcoming . All finished off with fabulous cocktails and lunch before we headed back to Wales. We had a wonderful stay , and we can’t wait to return .We shall recommend this as the Hotel to stay in in London to friends and family in future. Its in a great locations with lots going on around it We look forward to our next visit.…
The venue for our little London holiday, excellent location, great room beautifully clean but the best part by far was the friendliness and professionalism of the staff and the great ambience in the hotel. For a 5 star hotel it was warm and welcoming, having previously stayed in the Shard this was altogether different. A relaxed family feeling, lovely food, especially breakfast, great bar too. Highly recommend! They charge a surcharge as you leave to cover tips, I think this is great, it just eradicates all that awkwardness - genius idea! Already planning to return. We wandered up Buckingham Palace Road this morning before we left and saw hanging of the guard - simply great.
Welcoming staff, great location, clean and tidy accommodation though be it tired in places, the Rubén’s is an excellent place to stay if you’re visiting London. I and my wife stayed here as a birthday gift to her and the staff were completely courteous and read that this was a celebration on our booking thus promoting a ‘Happy Birthday’ to our delight. The room itself was tidy, very clean and looked after but as written earlier, it does need a make-over as some of the decor looks weary after years of service. We didn’t try and of the food bar a small birthday dessert that they had left in our room upon our arrival back after our day out, it was a really superb touch that topped off the already excellent service. We shall absolutely be staying here again.
Before going back home to the states I had an overnight layover in London. The Ruben looked like a nice hotel to stay in for the night and it’s location it’s right next to the Buckingham Palace! Upon arrival, we were welcomed in the best way by the doorman and the lobby associates. A live singer was covering a Ed Sheehan song beautifully in the lounge area! When we checked in Dermo greeted us with a beautiful smile and had so many recommendations for us to make the most out of our overnight experience in London. He recommended a place to dine and connected us to a nightlife expert which led to an extremely fun and exciting evening. The next day when it was time to leave we arrived a bit late to the hotel from exploring London before our flight . Dermo addressed this issue with a quickness and immediately ordered us a taxi to take us to the airport and we were able to make our flight on time. I must say Dermo is the main reason my layover went so well. The entire staff was extremely kind and hospitable. I will definitely stay at Rubens when for my next visit !…
The hotel was absolutely beautiful. Dermo assisted us with the check in process, he was very professional and knowledgeable about things to do in the area. He has great customer service skills. I look forward to staying here again on my next trip to London.
Beware of the room type named “single executive”. It’s been the worst, smallest, most claustrophobic hotel room I’ve stayed in during my 30+ year career. The bed is tiny, it’s surrounded by so little space you can hardly walk around it. There is no other space. You will hit your head on the TV. If you need to work, you get a tiny stool with no backrest. This is torture, not a five star hotel. This room is not fit for human habitation. See photos and avoid.
We used The Rubens for clients for a small dinner in one of their private rooms. In advance of the event they were helpful and responsive, dealing with last minute requests with ease. On the night the team were efficient, friendly and helpful. The setting and the food were great. We have already looked at this venue again for another client and we will certainly be back.
This was a very special treat for me and my sister as the experience was very expensive. The hotel itself was beautiful. Loved the decoration. The staff on the door and reception were very warm and welcoming. The afternoon tea area was very luxurious although we were not keen on the small 2 seater sofa facing the window. Felt like we were waiting for a bus! There was not enough sandwiches and too many cakes! We did ask for more sandwiches, cheese and cue and chicken and we received 1 finger sandwich of each which was quite stingy. The scones were delicious although we has to ask for strawberry jam which is more traditional. For too many cakes. We managed 2 each. We had bottomless champagne (which was beautifully chilled) but it was very slow at being topped up. We had to ask a couple of times. It would also have been nice if we was offered a last top up before our time was up. As it was we were completely forgotten about after our 90 mins. Although we had a lovely time is was not good value for money at all. The staff though were amazing and an absolute credit to the hotel. …