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Aloft London Excel

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#252 of 1,078 Hotels in London
Certificate of Excellence
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Aloft London Excel
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1,652 Reviews from our TripAdvisor Community

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Showing 1,452: English reviews
Reviewed yesterday NEWvia mobile

Booked by work to stay in this hotel for two nights to attend a meeting at Excel. To give this place a balanced review is difficult. Here we go... Good points - Modern hotel, good rooms, good breakfast, excellent pool and gym and a short distance from Excel, O2 and London City airport. It's also on the DLR so 20minutes...

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Helpful?
Thank Sjc997
thailand
Reviewed 3 days ago NEWvia mobile

Spent an evening here with my daughter as we were going to a concert at the 02 great location we took the Emirates cable car there and back was super speedy . Hotel was lovely and clean comfy beds and very accommodating staff even allowing us a early check in so we could make a lunch on time . Think...

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Helpful?
Thank sammie100Thailand
Dunfermline, United Kingdom
Reviewed 6 days ago NEWvia mobile

I would not recommend this hotel to any business traveller. Firstly I couldn't book on my company credit card, despite the fact they actually took the payment from the card (company card not in my name). Wouldn't do a CC authorisation form either. They then insisted on refunding the money from the CC that they originally said they couldn't and...

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1Thank Nicola S
norwich
Reviewed 1 week ago

hi i will be bringing my grandson for a night here in April 2017 , as taking him onto the O2 on the 18th, i choose your hotel because you had a pool and the breakfast was included in the price, not sure how we are going to get to the O2 and back so am hoping you will help...

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Helpful?
1Thank debbielil
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Debbie Great to hear you will be joining us and hope your grandson enjoys the Bruno Mars concert. We would be more than happy to give you information on how to get to the O2, please just email our Duty Managers at dm.aloftlondonexcel@alofthotels.com and they can help you with any details! I'm sure you will have a fantastic time...

Dublin, Ireland
Reviewed 1 week ago

Despite the room having been prepaid for both nights, upon booking in I was asked for 50 pound deposit.This was apparently to cover the cost of food and drinks which may or may not be consumed/ not paid for.This was 'held' automatically at check in yet after checking out took 2 days for me to have access to.Not sure if...

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Helpful?
Thank Katie D
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Katie Very sorry to hear about your experience with us! The authorization on the credit or debit card is required from all of our guests. It is just an authroization which allows our guests to put charges to the room as opposed to paying for everything as you go. I know it isn't possible to inform all in advance...

London, United Kingdom
Reviewed 1 week ago via mobile

Not sure if £189 for a room in a hotel that does not include breakfast in the tariff and does not offer room service after 11pm is good value. The room is ok. It does not offer anything that blows your mind with innovation but it is a comfortable and clean room. For £189 per night a basic requirement.

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Helpful?
Thank Marc449
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Marc Thanks for the review! Sorry to hear we were not able to exceed your expectations on this stay with us! But great to here you enjoyed your comfortable and clean room. Hope to see you again soon so that we can impress you with the service I know our talent can provide. Have an easy breezy day Warm...

London, United Kingdom
Reviewed 2 weeks ago via mobile

I stayed at Aloft in mid November for 3 nights during a business trip to London. I generally stay at SPG properties that are category 5+, but for the price staying at the London Excel Aloft was unbeatable. Since I am more accustomed to the upper end of Starwood's properties the lack of amenities was only slightly inconvenient. The wifi...

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Helpful?
Thank isaacblakemore
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Issac Thanks for staying with us! Great to hear that you will be back to stay with us again. I know we are not a full service hotels but as you say, we are still a solid hotel which is good and affordable. Sorry to hear that we did let you down with regards to the wifi and I...

Congleton, United Kingdom
Reviewed 2 weeks ago via mobile

Booked a long weekend with my partner and decided to stay at this hotel Very clean and tidy through the hotel Staff very pleasant and helpful The rooms were very nice stopped in 516 overlooking the river and airport Slight bit of noise from planes but nothing serious Only complaint about the room was why the staff left 3 sugars...

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Helpful?
Thank Andy L
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Andy Sounds like you had a lovely weekend with us and thanks for taking the time to share your feedback. Hopefully we will be able to welcome you back the next time you are in London! Have an easy breezy day! Warm Regards Candice Pere-Escamps

Glasgow
Reviewed 2 weeks ago via mobile

Clean and aesthetically pleasing hotel. Restaurant overpriced but it is london. My colleague ordered a steak with no side order and I ordered a salad and chips. When given our meals, I was not given my chips and there were chips on her plate. Assuming it was an honest mistake, I pointed this out to who appeared to be the...

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2Thank Aisling M
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Alsling Thank you for taking the time to share your feedback. I do deeply apologize for the service challenges you encountered in our restaurant and I would love to have the opportunity to be in touch with you directly with regards to this. Please feel free to email me at Candice.Pere@aloftHotels.com for further discussion on this. Warm Regards Candice...

Reviewed 2 weeks ago via mobile

Just spent two nights at this wonderful hotel. The room was spotless, the beds are so comfortable - A wonderful 2 nights sleep. The staff are very attentive in all areas of the hotel The breakfast even though self service was of the highest standard with excellent options on both mornings. Will definitely be recommending to both friends and family....

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Helpful?
Thank Johno6258
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi John! Thanks so much for such an incredibly review. I am so happy that you had such a wonderful stay with us. Sounds like it was incredibly relaxing. Look forward to welcoming you back again soon! Have an easy breezy day! Warm Regards Candice Pere-Escamps

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more   less 

Additional Information about Aloft London Excel

Address: 1 Eastern Gateway, London E16 1FR, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: £76 - £307 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aloft London Excel 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Aloft London Excel Hotel London
Hotel Style:
#164 Romantic Hotel in London
#176 Business Hotel in London
#184 Luxury Hotel in London
#217 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Aloft London Excel staff and other travellers.
30 questions
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London, England, United Kingdom
Northampton, United Kingdom
18 days ago
glasgow,united kingdom
3 months ago
Saint Thomas, Canada

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Questions? Get answers from Aloft London Excel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“view to harbor will be nicer and quieter. Rooms view to railways will be noisy”
 of 5 bubbles h_nhb2016, 14 Nov 2016 | Read review
“I have been here 5 times and all rooms seem similar to me - well appointed and taken care of.”
 of 5 bubbles ewaldbiemans, 11 Nov 2016 | Read review
“If you like nice bathrooms stay away from rooms 625. You will feel like being in a hospital instead of a hotel”
 of 5 bubbles 92rudis, 9 Nov 2016 | Read review
“pls choose the room to have a view over the street view”
 of 5 bubbles damxuann, 5 Nov 2016 | Read review
“higher floors, ask for rooms facing river”
 of 5 bubbles bluemos, 2 Nov 2016 | Read review
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