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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#76 of 3,038 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
The Trafalgar St. James is a sanctuary of style, rest and play on the edge of Trafalgar Square in the bustle of St. James SW1. This historic building hosts 131 bedrooms including 3 exquisite suites and a number of venues to eat, drink, work or play. Rockwell is a plant-filled hideaway to sip on botanical cocktails and escape reality with fantasy. The Rooftop has an inimitable city view, complete with alfresco and canopy-covered seating. The sky-high space lends itself as a year-round experience.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Conference facilities
Meeting rooms
Rooftop terrace
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Outdoor dining area
Special diet menus
Rooftop bar
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bathrobes
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Spanish, German, Italian and 4 more
Location
100Great for walkers
Grade: 100 out of 100
402Restaurantswithin 0.3 miles
269Attractionswithin 0.3 miles
2 Spring Gardens Trafalgar Square, London SW1A 2TS England
Getting there
Charing CrossUnderground2 min
Leicester SquareUnderground6 min
Car HireSee car hire from US$24/day
1353Reviews42Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Most Recent
Stayed for a few nights to start my honeymoon throughout the UK and I loved this hotel! First, the staff is always SUPER friendly, not matter the hour. The room was a spectacle in itself. Spacious, comfy and very tall ceilings. The rooftop was probably where we spent most of the time. Breakfast is amazing there with a great view of the Trafalgar Square. At night, the drinks were spectacular!
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Rooms are equipped with umbrella for those rainy days in London. Very helpful
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
Our first trip to London could not have started out any better than our stay at The Trafalgar St. James. Almost everything about this hotel was perfect for our needs. This hotel is perfectly located for those who want to visit the local must see landmarks such as Westminster Abbey and Buckingham Palace. Both of those are in within 10 to 15 minutes walking distance from the hotel. Also, close nearby are the many theaters that make up London's theater district. In fact, we saw a performance of "Ain't Too Proud" at the Prince Edward Theater, and walked to the show from the hotel. The excellent location of the hotel is matched by the excellence of the hotel's staff. All of the staff members we encountered were very friendly and eager to help make our stay comfortable. In fact, my interaction with the hotel started before we even arrived. Prior to arriving, I contacted the concierge desk to arrange for transportation to the hotel from the airport, and from the hotel to the cruise port in Southampton. Daniel and Mike at the concierge desk were quick to help make such arrangements. Both were very friendly, knowledgeable and helpful. Their help was very much appreciated. This high level of service was indicative of what was to come. As I stated before, all the staff members were friendly, helpful and made us feel welcome. We particularly appreciated the cheerful welcome provided by the doorman, Tony. A daily breakfast buffet is available, as is a regular breakfast menu. There was a very good selection of foods to choose from. As a Hilton Diamond member, this was provided as an Honors benefit. The quality of the food at the buffet is probably the best that I have had at a hotel. The service provided was excellent. We stayed in a St James King Room. The room had ample space, the bed was very comfortable, and the HVAC system performed well. The room was very nice, but had one very odd feature: the sitting area is separated from where the bed is located by a rise in elevation of three steps. You can see a picture of this on the hotel's website. Having to walk up and down the steps when traversing the room became tiresome and annoying over the course of our stay. Because there is no railing around the higher level, it could be dangerous. I had thought about lowering my rating of the hotel because of this design issue, but decided not to. The overall quality of my experience at the hotel outweighed my feelings about the strange room design. I would definitely choose to stay at this hotel again if and when I am fortunate enough to return to London. Almost everything about this hotel was excellent. I will probably, however, choose a different type of room. …
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Toby Brown, Guest Services / Front Office at The Trafalgar St. James
Responded 28 Aug 2023
Dear slchhonor, What a wonderfully detailed review to read through! Thank you so much for your lovely words about the Team, Location and some of our offerings. Your honest and constructive feedback is also greatly appreciated; it gives us as a hotel the chance to learn and improve - we shall have to make note that the rooms with internal stairs aren't to your liking; I am sure for your next visit we can find another room you'll love! I shall pass on your lovely comments to Daniel, Mike and Tony and be sure to let Tom, our Head Concierge, know that his Team are doing a stellar job. We look forward to welcoming you back to The Trafalgar St James in the near future! Warmest regards, Toby
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent stay and the staff were super helpful. Keshav at reception was very helpful and there to assist. Also would like to mention Tony .. still remember his name always there to get the cab and give you helpful tips on where to go. Also would like to mention the amazing breakfast in the morning at the rooftop. The views of the skyline are amazing in the evening.
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Date of stay: November 2023Trip type: Travelled on business
Room Tip: Try getting the rooms facing the front towards the National gallery
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lidia Camacho, Guest Services / Front Office at The Trafalgar St. James
Responded yesterday
Dear samluthra, Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had an excellent stay and loved our hotel and its location. It's fantastic to know that Keshav at reception and Tony left a positive impression on your experience. We'll be sure to pass along your kind words to them – they'll be delighted to hear they made a difference during your stay. We're also pleased that you enjoyed the amazing breakfast on the rooftop with its breathtaking views of the skyline in the evening. It's our goal to provide a memorable and enjoyable experience, and we're glad we could contribute to your positive memories. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future. Warmest regards, Lidia Camacho Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a great time. Beautiful hotel. Nice rooms with lots of spaces. Kind staff. Toni was the best. Restaurant was amazing. Location was superb. Service was really top notch, everything we needed we received right away. Will definitely be coming back!
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lidia Camacho, Guest Services / Front Office at The Trafalgar St. James
Responded 2 days ago
Dear Z7843SKloganb, Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that you had a great time during your stay with us. It's fantastic that you found our hotel beautiful and the rooms spacious. We're delighted that our staff, especially Toni, made a positive impact on your experience. We'll be sure to pass along your compliments to Toni; recognition like this means a lot to our team. We're glad you enjoyed the dining experience at our restaurant and that the location proved to be superb for your needs. Providing top-notch service is a priority for us, and we're pleased to know that everything you needed was promptly taken care of. We look forward to welcoming you back on your next visit! We're here to ensure your next experience with us is just as fantastic as the last. We can't wait to welcome you again! Warmest regards, Lidia Camacho Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We truly enjoyed our stay at the hotel. It was our second trip to London this year, and we cannot wait to return to both the city as well as the St. James. The hotel is lovely, with beautifully composed rooms and thoughtful shared spaces. The rooms are nicely sized, and the beds were lovely. So many small details demonstrate the thought put into a guest's stay, from the selection of just-right pillows to the oversized bath-sheet style towels. While I really enjoyed the Rooftop space and the views it provided, the ground floor restaurant genuinely feels like a tropical oasis where you can relax and breathe. Both locations have their own charm, each with wonderful sightlines and personality. And while the facilities are lovely, what really sets the St. James apart from so many of the other hotels I have experienced is the staff. Everyone we spoke to was lovely, from the smiling doorman to the entire ground floor staff. And when I walked past the following day, one gentleman recognized me and called me by name to confirm our stay was going well.. Simply put, the concierge team was wonderful. Tom is a joy, and you can tell from the way he interacts with the guests that he truly loves what he does. He is personable, warm, and demonstrates a degree of care that is so very genuine. Gabriel, one of the service staff, is a treasure as well - he recognized us at the Admiralty pub across the street during his off hours, gesturing for us to join his party. That type of personal care is virtually unheard of in today's world and will not be forgotten. The entire team made us feel so very welcome, much more like guests than short-term clients. We will return as soon as our schedule permits.…
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Luxury value for a mid-range price. Wonderful location, with 2 bus stops immediately outside...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lidia Camacho, Guest Services / Front Office at The Trafalgar St. James
Responded 2 days ago
Dear willardw2023, We are absolutely delighted to receive such a heartfelt review of your recent stay with us at The Trafalgar St. James. It was our pleasure to welcome you back to London for the second time this year, and we're honored that you chose to stay with us again. Your kind words about our hotel's ambiance, thoughtful details, and well-appointed rooms bring us immense joy. It's wonderful to hear that you found the rooftop space and ground floor restaurant to be such enjoyable retreats, each with their own unique charm and character. Your recognition of our staff, especially Tom and Gabriel, is truly appreciated. We're proud to have such dedicated and personable team members who go above and beyond to make our guests feel special. Your mention of personal care and genuine warmth is the highest compliment we could receive, and we'll be sure to pass along your kind words to Tom and Gabriel. We are genuinely touched that you felt more like cherished guests than short-term clients. Creating memorable experiences for our guests is at the heart of what we do, and we can't wait to welcome you back as soon as your schedule permits. If there's anything specific you'd like for us to arrange for your next stay, please don't hesitate to reach out. Safe travels until we have the pleasure of hosting you again! Warmest regards, Lidia Camacho Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in London for 5 nights and stayed for 3 nights. I wish we could have stayed for the entirety. The location is superb. There are construction noises because of the next-door building. Busy street but overall, not noisy to interrupt sleep. Staffs are all very courteous and helpful. Loved everyone from the moment we checked in to checking out. I will stay again.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lidia Camacho, Guest Services / Front Office at The Trafalgar St. James
Responded 2 days ago
Dear Z7329Wdavidl, Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your recent stay with us in London, and it's truly heartening to know that you found our location superb. We appreciate your understanding regarding the construction noises from the next-door building. We understand that a peaceful environment is crucial for a comfortable stay, and we're actively working on minimizing any inconveniences caused by the ongoing construction. It's wonderful to hear that the busy street didn't interfere with your sleep, and we're delighted that our staff made a positive impression on you. Providing excellent service is a top priority for us, and we're glad that from check-in to check-out, our team was able to enhance your overall experience. I am honored to have earned your loyalty, and we look forward to welcoming you back on your next visit. Safe travels, and we can't wait to host you again soon! Warmest regards, Lidia Camacho Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Staff was Amazing, from Gerard checking in, the concierge team booking our reservations and Toni helping us get our ride to the airport! Location is convenient to so much! Rooftop bar is a very nice touch!
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lidia Camacho, Guest Services / Front Office at The Trafalgar St. James
Responded 3 days ago
Dear Y1342JSchristopherc, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a great trip and that our team contributed to making your stay memorable. We are delighted that our convenient location added to the overall convenience of your visit, and we're especially pleased that you enjoyed our rooftop bar—it's indeed a special touch that we're proud to offer. Your positive feedback means a lot to us, and it serves as motivation for our team to continue delivering exceptional service. Thank you for choosing us, and we hope to have the pleasure to welcome you in the near future. Warmest regards, Lidia Camacho Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful stay. A lovely, spacious and meticulously clean room on the 5th floor with a very comfortable bed. We had a very warm welcome at reception and an equally friendly farewell as we left the next morning. A great hotel from which to enjoy the vibrant entertainment of central London. We will return.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lidia Camacho, Guest Services / Front Office at The Trafalgar St. James
Responded 6 days ago
Dear simonJ1162PY, Thank you for taking the time to share your delightful feedback with us! We're thrilled to hear that you had a wonderful stay and that our hotel served as the perfect place for you to enjoy vibrant central London. It's fantastic that you found your room on the 5th floor to be lovely, spacious, and meticulously clean. Providing a comfortable and well-maintained space for our guests is a top priority, and we're pleased to know that your accommodations met your expectations. We're glad to hear that you received a warm welcome at reception and an equally friendly farewell. Our team is dedicated to ensuring that our guests feel valued and appreciated throughout their stay, and it's rewarding to know that you experienced this from start to finish. Being described as a great hotel from which to enjoy the vibrant entertainment of central London is high praise, and we appreciate your positive sentiments. We hope to have the pleasure of hosting you again in the future for another enjoyable stay. Warmest regards, Lidia Camacho Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had two rooms and stayed at the hotel from Nov 14th - 22nd. The hotel staff couldn't be more attentive and were extremely helpful. If you are visiting the sites of London, this is perfectly situated and you can walk or get the underground which is very close. We thoroughly enjoyed out stay and would stay there again. Highly recommend!
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Date of stay: November 2023
Rooms
Location
Service
Room Tip: You must have your room key card to access the elevator and unfortunately they're good for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lidia Camacho, Guest Services / Front Office at The Trafalgar St. James
Responded 6 days ago
Dear wevans410, Thank you for sharing your feedback with us! We are delighted to hear that you had an excellent experience during your stay with us. It's heartening to know that our staff provided you with attentive and extremely helpful service. Ensuring our guests feel well taken care of is a top priority for us, and we're pleased to learn that our team exceeded your expectations. We're glad to hear that our hotel's location was convenient for your exploration of London's sites. Being situated close to the underground and within walking distance of attractions is something we take pride in, and we're happy it added to the enjoyment of your stay. It's wonderful that you thoroughly enjoyed your time with us, and we appreciate your recommendation. We look forward to the opportunity to welcome you back for another exceptional stay whenever your travels bring you to London. Warmest regards, Lidia Camacho Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst reception manager, I arrived on Nov 10 staying till 19th. He was racist and disrespectful. I paid in advance my booking for the 10 days so all wanted is some respect and we I tried to cancel told that he will charge me 3 nights what a joke, I wanna be racist with you and if you want to cancel I will charge you. Alotaibi
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jurate Cepulyte, Guest Services / Front Office at The Trafalgar St. James
Responded 1 week ago
Dear Alotaibi, We have thoroughly investigated your review and I understand that you have been requested to provide a credit card for a deposit that you have initially declined, I understand that manager on duty politely explained hotel policy with reassurance that every hotel guest have same policy. I regret that your view on the situation seem to be very different, however I regret that you have not escalated your dissatisfaction while still staying with us for total of 10 nights. I would have happily listened to your feedback and concerns to make this situation right. I assure you that our colleagues are respectful and treat diversity of our guests along side members of staff with same respect equally. I remain at your disposal for any further assistance. Kind regards, Jurate Cepulyte Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$418 - US$639 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
trafalgar hotel london, hilton international london, the trafalgar
LOCATION
United KingdomEnglandLondonSt. James's
NUMBER OF ROOMS
131
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Claim Your ListingTHE TRAFALGAR ST. JAMES - Updated 2023 Reviews (London)
Frequently Asked Questions about The Trafalgar St. James
Which popular attractions are close to The Trafalgar St. James?
Nearby attractions include National Gallery (0.1 miles), St. James's Park (0.2 miles), and Strawberry Tours (0.2 miles).
What are some of the property amenities at The Trafalgar St. James?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Trafalgar St. James?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Trafalgar St. James?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Trafalgar St. James?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Trafalgar St. James?
Conveniently located restaurants include Chop Chop, Leicester Square Kitchen, and Gouqi Restaurant.
Are there opportunities to exercise at The Trafalgar St. James?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Trafalgar St. James?
Yes, dry cleaning and laundry service are offered to guests.
Does The Trafalgar St. James offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at The Trafalgar St. James?
The staff speaks multiple languages, including English, Spanish, German, Italian, Portuguese, Turkish, and Romanian.
Are there any historical sites close to The Trafalgar St. James?
Many travellers enjoy visiting Houses of Parliament (0.6 miles), Churchill War Rooms (0.4 miles), and Tower of London (2.3 miles).