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What is Travellers’ Choice?
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About
#49 of 3,038 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Rooted in the heart of the British capital, the 5-star luxury Conrad London St. James is only a five minute walk from the most iconic landmarks such as Westminster Abbey, Buckingham Palace and Big Ben. Light and stylish bedrooms with bespoke luxury bedding, are complimented by marble bathrooms. While Nespresso coffee machines, and extensive free Wi-Fi throughout the hotel are essential additions for the modern traveller. Indulge in a Traditional Afternoon Tea with seasonal treats. Dine in the finest hotel’s destination restaurant offering a locally sourced British menu with an innovative take on the traditional English 'comfort food' or enjoy your evening in Blue Boar Pub, with locally brewed craft beers and ales, and classic British pub food. A 24-hour fitness centre with gym allows you to exercise at your convenience or enjoy the perfect jogging routes in the Royal Parks.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Books, DVDs, music for children
Children's television networks
Taxi service
Business Centre with Internet Access
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Highchairs available
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shared lounge / TV area
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Luxury
Languages Spoken
English, French, Spanish, Italian
Location
100Great for walkers
Grade: 100 out of 100
121Restaurantswithin 0.3 miles
54Attractionswithin 0.3 miles
22-28 Broadway, London SW1H 0BH England
Getting there
Charing CrossUnderground13 min
Green ParkUnderground14 min
Car HireSee car hire from US$24/day
5835Reviews157Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Absolutely fantastic experience! Our family of four had two rooms for four nights, and we were more than happy with the room, the beds, the service, the location. I've been to London several times, never stayed in the same place twice. That changes now! I will always stay here. The hotel is steps away from the St James underground stop, which was extremely convenient. We had lovely meals at the Blue Boar. And every night, after a day of tours and thousands of steps, John in the bar made us the best cocktails. Highly recommend!
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Hotel's Favourite
We really enjoyed our stay at this hotel (5 nights) for the first part of our trip to London. Margarita at the front desk is incredible - she made us feel like we were the most special guests at this hotel. She has infinite patience and worked tirelessly with us to find the room we liked. As Hilton Diamond members, we were upgraded to the junior suite, which was nice. Margarita even escorted us to our room and gave us an overview of the hotel and our room. Wow, what a start! Breakfast buffet was really good, I thoroughly enjoy my omelets, fresh berries and freshly baked pastries. All servers were excellent and attentive. Executive lounge was disappointing in our view, not much choice at all. We had way, way better. (In fact, for easy comparison, Hilton Southside (where we stayed for the 2nd part of our trip) had an outstanding Executive lounge with excellent plentiful hot and cold appetizers and passion fruit juice). I hope Conrad improves food at their Executive lounge; as much as we were impressed by the food at breakfast buffet, we were totally disappointed by the quality of food at the Executive lounge. The location of the hotel is excellent - kind of in between Buckingham Palace and Westminster Abbey. It is a walking distance to so many great attractions; those attractions that are further out can easily be reached by tube - tube station is literally across from the hotel, which we found is extremely important if you are actively exploring all different parts of the city and beyond. I celebrated my birthday while staying at the hotel and they brought me a bottle of prosecco, pastries and a hand written card - very nice gesture, which I appreciated. Tip regarding English Traditional Afternoon tea (which is a must do experience in London) - do your research, choose your venues and book ahead, as some of the best ones are booked months(!) in advance. We selected and visited 5, which we determined were the best for us - at Savoy Hotel, at the Promenade of Dorchester hotel, at The Drawing Room of the Brown's Hotel, at the Lanesborough hotel and of course The Claridge. All with outstanding food and service, breathtakingly beautiful, opulent, cost tons of money, but so worth it - unforgettable memories. This was our first visit to London and will not be last. I can honestly say that London has totally exceeded our expectations and amazed us in many ways and on so many levels. Go and enjoy; we definitely did!…
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bernadette Gilligan, General Manager at Conrad London St. James
Responded 19 Jul 2023
Dear Wingwin, Thank you for your review. We are so pleased you enjoyed your recent 5 night stay with us at Conrad St James. Thank you for your comments on Margarita I will sahre these with her, she will bo pleased she was able to ensure a memoriable stay. We take on board all comments so you executive lounge comments are helpful, we are currently undergoing a kitchen renovation so we hope for your next visit we will be back to our normal service qnd can improve out executive lounge offerings for you. Thank you for all your comments it will be very helpful for other readers and we do hope to welcome you back, hopefully soon . Kind regards, Bernadette
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Overall, the staff couldn’t have done enough for us. From the room to the executive lounge, to the staff, we felt incredibly welcome at the Conrad, London. Room - we unfortunately had an accessible room as that was all that was available when I booked (no fault of the hotel). That said, the main difference was the bathroom and this didn’t detract from our stay. The hotel asked if we were celebrating, and I told them that it was our anniversary. I arrived back from being out in London during the day to a bottle of English, sparkling wine and beautifully hand-dipped fruit in chocolate. Such a thoughtful, kind gesture. Food - we dined at the Pem and it didn’t disappoint. The reception had obviously briefed the staff that it was our anniversary and they brought a card and a small dessert at the end to celebrate. We were utterly touched. The food was very good (my partner’s quail was stunning, but my venison tasted a little charred (not burnt) which just isn’t my taste). The service was outstanding. The small additional tasters - such a petit fours at the end - were so tasty and so incredibly delicate. Breakfast was brilliant. Lots of choice, superb pastries and all plentiful. Executive lounge - superb selection of spirits, wines, beers and hors d’oeuvres. I think that the quality of some of the wines could be better if I were to criticise any part: fewer but slightly better quality would be better. Staff were really friendly and made the stay very enjoyable. We had free access as I’m a diamond member. Location - utterly perfect.…
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Afternoon tea is served in the Exec Lounge 2-3pm and canapés and drinks between 17:15-19:15hrs.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had an excellent stay at The Conrad for my daughter’s Birthday. We were well looked after by Kate from the moment I booked until she met us on arrival. My daughter had a great time and loved the lounge and awesome breakfast. Kate is an outstanding member of staff who went above and beyond to make sure my daughter’s stay was special and memorable. We will be back, thank you.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bernadette Gilligan, General Manager at Conrad London St. James
Responded yesterday
Dear Andrew P, Thank you so much for taking the time to share your wonderful feedback with us. I am delighted to hear that you had an excellent stay at Conrad London St. James for your daughter's birthday. It warms my heart to know that Kate provided exceptional service from the moment you booked until your arrival. It is truly rewarding to hear that Kate went above and beyond to ensure your daughter's stay was special and memorable. I will be sure to pass along your kind words to Kate and the rest of our team. I am thrilled that your daughter enjoyed the lounge and the delicious breakfast. Creating memorable experiences is what our team strive for, and we are elevated to have been a part of your celebration. We look forward to welcoming you and your family back to the hotel, Warm Regards, Bernadette
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Disappointing stay for the money! First floor view of a wall, room small, bed too soft, pillows awful, food bad but lovely staff. Queue for breakfast which they gave us for free without asking to be fair. Great location but not impressive as I expected a Conrad hotel to be.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bernadette Gilligan, General Manager at Conrad London St. James
Responded 2 days ago
Dear Vikplum, Thank you for sharing your review of your recent stay at Conrad London St. James. I appreciate you taking the time to share your thoughts and sincerely apologise for the shortfalls experienced during your stay. I understand the importance of a comfortable room and quality amenities, and am deeply disheartened to learn of your discomfort caused by the room size, bed, and pillows. Additionally I am genuinely sorry the food was not satisfactory and there was a queue for breakfast. I would be grateful if you could reach out to me directly on LONCO.GM@conradhotels.com with your full feedback, so all issues can be reviewed and addressed promptly. I am delighted to hear despite the above experience you did find the team to be lovely and accommodating, and it is heartening to know they made a positive impression. Warm regards, Bernadette
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was very convenient to sites and underground. Executive level was disappointing. The food offerings are mediocre. I would not recommend paying the extra money. It was also frustrating with the lack of electrical outlets in the bathroom. You have to use the bedroom for hair.
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Review collected in partnership with Conrad Hotels & Resorts
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bernadette Gilligan, General Manager at Conrad London St. James
Responded 2 days ago
Dear lizbiz22023, Thank you for taking the time to share your feedback regarding your recent stay at Conrad London St. James. I genuinely appreciate your insights and apologise for the aspects of your experience that fell short of your expectations. I am genuinely sorry to learn that your experience with the Executive lounge did not meet your expectations, and would really appreciate if you could send me your feedback directly to LONCO.GM@conradhotels.com regarding your visit, and we will certainly review the food offering and improve upon the options provided. I understand the importance of having convenient access to electrical outlets, especially in the bathroom, and I regret any frustration this may have caused. I will be evaluating the current set up with engineering team and explore opportunities to enhance the convenience of our room amenities. Thank you again for sharing your feedback, Warm Regards, Bernadette
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Conrad London St James is an ideal base for exploring London. Numerous tourist attractions (Westminster Abbey, Big Ben, and Buckingham Palace) are within walking distance, and the subway is a 10m walk away. Also, the staff is friendly and the rooms are in good condition. If you have a room with lounge access or are a Diamond member, it would be nice to experience the lounge. I don't like alcohol so I didn't use it, but I saw a lot of people using it on Blue Boar evenings. It seems like a very popular place
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bernadette Gilligan, General Manager at Conrad London St. James
Responded 2 days ago
Dear Fearless02244793456, Thank you for taking the time to share your thoughts on your recent stay at Conrad London St. James. I am delighted to hear you found our location opposite St James' Park tube station to be so convenient, and us to be an ideal base for exploring London with significant historical and political attractions such as Westminster Abbey, Big Ben, and Buckingham Palace a mere ten minute walk away! Our Executive Lounge is indeed popular with our Diamond guests and also offers a delicious Afternoon Tea served 14:00-16:00 every day which caters towards our guests who are looking for an alternative to the evening drinks option. I do hope you return to Conrad London St. James in the future so you can enjoy our delightful offering! Warm regards, Bernadette
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic hotel, extremely friendly and helpful staff and as always, a smooth check-in and check-out. Accommodated an early check-in given my redeye which was great ahead a day full of meetings. Highly recommend this hotel.
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Date of stay: November 2023Trip type: Travelled on business
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bernadette Gilligan, General Manager at Conrad London St. James
Responded 1 week ago
Dear AnkurPatel23, Thank you for taking the time to share your feedback from your stay at Conrad London St. James. It is wonderful to learn that your stay was exceptional and you found the team to be extremely friendly and accommodating. I am delighted that our team were able to provide you with an early check-in especially ahead of a day full of meetings, our team will always do their upmost to accommodate check-ins prior to 3pm. We look forward to welcoming you back to the hotel in the future, Warm Regards, Bernadette
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the welcome glass of champagne after travelling all day through to our departure 6 days later, every aspect of our stay was perfect. The staff are friendly and approachable, the rooms are comfortable, the executive lounge is fantastic and the location is so convenient for exploring London. The added benefit is easy access to so many amazing restaurants and pubs!
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bernadette Gilligan, General Manager at Conrad London St. James
Responded 1 week ago
Dear Joan_CWL, Thank you for taking the time to share your glowing review of your recent 6-day stay with us at Conrad London St. James. I am absolutely thrilled to hear that every aspect of your experience was perfect, from the warm welcome with a glass of champagne to your departure. It is heartening to know that our team's dedication and welcoming approach made your stay so exceptional, and I am delighted you found the Executive Lounge fantastic! Our hotel is perfectly situated to provide effortless exploration of London, with St James' Park tube station opposite the entrance, and Buckingham Palace a mere ten minutes walk from the hotel. There are indeed many delightful restaurants and pubs nearby the hotel, including our very own Pem restaurant which has newly reopened! We look forward to welcoming you back in the future, Warm Regards, Bernadette
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were fortunate enough to have a weeks stay in this wonderful hotel booked by our bosses. Working on a difficult project it was great to return each day to extremely friendly staff and a very comfortable lovely room. We were very well looked after.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bernadette Gilligan, General Manager at Conrad London St. James
Responded 1 week ago
Dear paintsuperstar, Thank you for sharing your feedback from your recent stay at Conrad London St. James. I am thrilled to hear that your time with us was enjoyable and that you found our team to be extremely friendly. It is wonderful to know that we could provide a comfortable and pleasant environment, especially during a challenging project. We strive to create a welcoming atmosphere, and I am delighted to hear that our efforts were reflected in your experience. Your kind words are truly appreciated, and we will be sure to pass on your compliments to our dedicated team. Warm Regards, Bernadette
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$332 - US$540 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonWestminster
NUMBER OF ROOMS
256
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Claim Your ListingCONRAD LONDON ST. JAMES - Updated 2023 Reviews
Frequently Asked Questions about Conrad London St. James
Which popular attractions are close to Conrad London St. James?
Nearby attractions include Churchill War Rooms (0.2 miles), Westminster Abbey (0.2 miles), and The UK Supreme Court (0.2 miles).
What are some of the property amenities at Conrad London St. James?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Conrad London St. James?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Conrad London St. James?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Conrad London St. James?
Yes, valet parking is available to guests.
What are some restaurants close to Conrad London St. James?
Conveniently located restaurants include House of Ming, Th@51, and Chez Antoinette Victoria.
Are there opportunities to exercise at Conrad London St. James?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Conrad London St. James?
Yes, dry cleaning and laundry service are offered to guests.
Does Conrad London St. James offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Conrad London St. James?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Conrad London St. James?
Many travellers enjoy visiting Houses of Parliament (0.3 miles), Churchill War Rooms (0.2 miles), and Tower of London (2.5 miles).