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The Londoner Hotel

Traveller (574)
Room & Suite (73)
Dining (42)
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About

#181 of 1,130 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
The Londoner - the world's first super boutique hotel. Welcome to an urban resort on the south west corner of Leicester Square. A collection of spaces, tastes and experiences brought to life across 16 storeys, curated to reflect the drama and elegance of West End life. The Londoner is home to 350 bedrooms and suites, six concept eateries and bars including a Japanese rooftop lounge, urban wellness retreat with pool and gym, a guest-only residence and a ballroom for up to 850 guests.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Airport transportation
Banquet room
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Rooftop bar
Taxi service
Meeting rooms
Spa
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Room service
Safe
Bottled water
Minibar
Flatscreen TV
Bath / shower
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
City View
Languages Spoken
English, French, Spanish, Chinese and 4 more
494Reviews7Q+A89Room tips

Reviews
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Wanderer783598 wrote a review 15 Apr
1 contribution1 helpful vote
I have no words for this hotel. Second time staying here and it feels like home. What made this stay so welcoming was the service. The rooms were well equipped, clean, great gym, and the breakfast was to die for. If you’re dinning at the Whitecomb resturant ask for Oliver he will treat you like royalty. If you want to have a night in just go and enjoy the spa. Put on your robe and kick your feet back. Just take a moment to decompress here and order the cesar salad…have a taste of the chicken masala at 4 am. The staff became family at the end, lots of emotions leaving but we all exchanged kind words and hugs. All of them were so darling. There was no judging even if you came back at 4 am with an English man. We will be back! Hello London…goodbye London. - The girls & Santi
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Simon Wong, General Manager at The Londoner Hotel
Responded 3 days ago
Dear Wanderer783598, Your heartfelt review truly warmed our hearts and we are thrilled to learn that your second stay at our hotel was just as memorable, if not more so, than your first one. It is heartening to hear that you felt at home during your stay. Our aim is indeed to create a homely and welcoming environment for our guests and it is gratifying to know that we were able to achieve this for you. It sounds like you were able to make the most out of our amenities, from the well-equipped rooms and the gym to the spa and dining options. We are especially glad that you enjoyed the breakfast as much as you did. Our culinary team always strives to create a variety of delicious meals for our guests to start their day right. Your kind words about our staff have been shared with the entire team, including Oliver who was delighted to hear your positive feedback. We truly believe in creating a warm and welcoming atmosphere for our guests and we're thrilled to know that our team managed to make you feel like a part of our family. We look forward to welcoming you back soon for another relaxing stay at our hotel. Until then, we wish you all the best on your travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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psychedologist wrote a review 14 Apr
London, United Kingdom2 contributions1 helpful vote
PROs A great hotel, with an incredible location on traffic-free Leicester Square. Staff universally friendly, warm and helpful. Particular thanks to Maitre d’ Olivier Secret for looking after us so warmly and charmingly. He seemed genuinely concerned when anyone was lacking a drink or something he noticed they needed. Truly wonderful, attentive and personal service. CONs The room was attractive although with some eccentric design decisions (the toilet door opening into the tiny floor space rather than sliding made it quite difficult to use, the bath so shallow it was difficult to actually get wet, the ‘reading light’ setting blindingly bright). The gym is well provisioned with machines but each of the several times I worked out it was a mess, with weights all in the wrong places, towels discarded on the floors, and personal trainers working their either ignoring it or contributing to the mess. I gave feedback to the team after my first time using it, but no improvement was discernible. OVERALL Despite the shortcomings, the service was so good, and the welcome so genuine, I would absolutely return. Please, hotel management, just make this place perfect by looking after the gym better and attending to the room features that don’t work so well.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Simon Wong, General Manager at The Londoner Hotel
Responded 3 days ago
Dear Guest, Your detailed feedback on your stay at our hotel is truly valuable to us. It is heartening to learn that you found our hotel's location to your liking and our staff, including Olivier, to be warm, helpful, and attentive to your needs. Our team strives to provide personal service to all our guests and it is uplifting to know that they have left a positive impression on you. Your remarks about the room design and the gym facility have been noted. We understand the importance of comfort and convenience during your stay, and we appreciate you bringing these aspects to our attention. While it's beyond my capacity to offer specific solutions, I want to assure you that we take our guests' feedback seriously. Despite the areas you have highlighted for improvement, it is wonderful to hear that your overall experience was positive. Your willingness to return to our hotel is the highest compliment you could give us, and we truly appreciate it. We are committed to providing the best possible experience for our guests and we will strive to make your next stay even better.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NeilSco123 wrote a review 14 Apr
Derby, United Kingdom4 contributions1 helpful vote
Stayed for one night in a city view room. The room was very modern, comfortable and clean. The Japanese style toilet was a great experience within itself, wish I had one at home! There were multiple dining and drinking options, with each themed differently. We met with some colleagues on the Japanese rooftop terrace which was a lovely place to sit and enjoy a couple of drinks. We then opted for a change of scenery and moved to some very comfortable seating indoors where we had some dishes from the varied menu. The food was delicious, in fact up there with the very best we have ever experienced in London, and the service was friendly, helpful and attentive. We had such a nice time that our planned couple of hours turned into four hours and quite a few more drinks and dishes. In all, a very well located modern hotel, with great staff, facilities and dining options. I would certainly recommend a stay at The Londoner!
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Date of stay: April 2024Trip type: Travelled on business
Room Tip: Try the Japanese roof terrace
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Simon Wong, General Manager at The Londoner Hotel
Responded 3 days ago
Dear NeilSco123, Your detailed account of your one-night stay at The Londoner has truly warmed our hearts. It is pleasing to learn that our efforts to provide a modern, comfortable and clean environment have not gone unnoticed. Your commendation of the Japanese style toilet is also quite delightful to read; we often find that it adds a unique touch to our city view rooms. The variety and creativity of our dining and drinking options are some aspects we pride ourselves in. And it seems like you had a chance to fully experience this, from the Japanese rooftop terrace to the comfortable indoor seating. We are thrilled to know that you enjoyed not just the ambiance, but also our culinary offerings. It is quite a compliment to hear that our food ranks among the very best you have experienced in London! Our staff strives to provide friendly, helpful, and attentive service and it is heartening to know that their efforts contributed positively to your experience. We believe in giving our guests the freedom to enjoy their time at their own pace, and it is wonderful to hear that your planned couple of hours turned into four hours filled with more drinks, dishes and undoubtedly, memories. Your recommendation of The Londoner is the highest form of praise we could hope for. We greatly appreciate your kind words and look forward to welcoming you back on your next visit to London.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anonymous wrote a review 7 Apr
4 contributions1 helpful vote
Highly recommend this fantastic hotel! Went for a birthday trip and the attention to detail was fantastic! Birthday plate and nibbles left in the room to celebrate were a fantastic and boutique touch that not many hotels do anymore. The staff is extremely friendly and the service provided is superb. needless to say I will be back very soon!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Simon Wong, General Manager at The Londoner Hotel
Responded 1 week ago
Dear H3734HPtomasr, Thank you for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed your birthday trip and that our attention to detail added to the celebration. It is fantastic to know that you appreciated the birthday plate and nibbles in your room – we always strive to provide those special touches for our guests. Our team takes great pride in delivering friendly service and ensuring that every aspect of your stay is superb. We can not wait to welcome you back soon for another fantastic experience at our hotel!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Eric D wrote a review 1 Apr
Paris, France58 contributions74 helpful votes
Overall we had a great stay at the hotel . Staff is impressive ( really) . The hotel is very comfortable. Spa is great and so is breakfast. Easter holiday week end made the hotel very crowded which was unfortunate . And apart from the rather small room we loved our stay and might consider coming back.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Simon Wong, General Manager at The Londoner Hotel
Responded 2 weeks ago
Dear Oliviero2014t, It brings us great pleasure to hear that you thoroughly enjoyed your stay at The Londoner. We're delighted that our staff left a favorable impression on you, as we continuously strive to provide a service that exudes warmth and proficiency. We're thrilled to learn that you found our hotel comfortable and that you were able to take advantage of our spa facilities. We believe that such amenities truly enhance the guest experience, making a stay at The Londoner not just a visit, but a holistic experience. Your comments regarding our breakfast are also much appreciated, as we aim to provide a broad and quality selection to start your day off right. However, we do acknowledge your feedback about the crowdedness during the Easter holiday weekend. Please accept our apologies if this detracted from your overall experience. We're also sorry to hear that you found the room size to be rather small. We offer a variety of room sizes to cater to different guest needs and will be more than happy to help you find a room size that better suits your preferences upon your next visit. Your consideration to return is the highest compliment we could receive and we look forward to welcoming you back. Once again, thank you for your valuable feedback. It helps us recognize our strengths and improve upon any areas that may enhance our guest's experience. Warmest regards, The Londoner Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hannah L wrote a review Mar 2024
1 contribution
We had the most incredible stay at this hotel, the service was amazing and the hotel itself was absolutely gorgeous. The rooms are so spacious, we had a beautiful view and the spa was unreal. The only issue I had was my partner snored so loud so I slept in the bathtub… which by the way is actually very comfortable! We will definitely be visiting again soon!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Simon Wong, General Manager at The Londoner Hotel
Responded 2 weeks ago
Dear HannahIE3092NF, Your delightful review truly brightened our day! It brings us immense joy to learn that your stay at The Londoner was an 'incredible' experience. We take pride in our service and the quality of our hotel, and it is rewarding to hear that these aspects of your stay stood out. Your kind words about our spacious rooms, the beautiful view you enjoyed, and our spa facilities are greatly appreciated. We strive to create an environment where our guests can relax and unwind, and it seems like we were able to achieve that during your stay. As for your unique experience of sleeping in our bathtub due to your partner's snoring, it made us chuckle! While it's an unconventional choice, we're glad to hear that you found it comfortable. It certainly adds a charming twist to your stay! We're already looking forward to your next visit. Please rest assured that we will continue to provide the excellent service and comfort that made your previous stay enjoyable. Warmest regards, The Londoner Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nick W wrote a review Mar 2024
5 contributions
Booked the Londoner after searching online for good hotel gyms. The gym met my expectations and was exceptional, however this was surpassed by the professionalism and friendliness of the incredible hotel staff. It was such a delight to be greeted each morning at breakfast by the amazing team, particularly Olivier who helped ensure our food (omelets and sausages) was amazing and that our days were tremendous. Will definitely be booking here again for our next visit to London.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Simon Wong, General Manager at The Londoner Hotel
Responded 3 weeks ago
Dear nickwP9686XT, Your wonderful words paint a vivid picture of your experience at The Londoner, and we are truly delighted to read them. It is particularly pleasing to learn that our gym facilities met your expectations. Indeed, The Retreat, our gym, is designed to facilitate workouts of all kinds and presents one of the most spacious and high-quality fitness facilities in the West End. Moreover, it is heartening to know that our team's professionalism and friendliness was noticed and appreciated. Our staff strive to offer a warm and welcoming atmosphere, and your acknowledgement of their efforts is greatly valued. The special mention of Olivier warms our hearts, and rest assured, we will convey your compliments to him. We are thrilled to know that you intend to choose The Londoner for your future visits to London. Our team will be waiting to welcome you back with the same level of service and the promise of another delightful experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Daniel W wrote a review Mar 2024
6 contributions5 helpful votes
The hotel is fantastic and the spa is amazing has amazing attention to detail. The door staff were amazing and always smiling. Unfortunately this time around the stay wasn’t the greatest experience. The upper bar has a dj on a Saturday night and the bass from the music. Can be heard in the room until the small hours. As it echos around the courtyard open space to the rooms facing it. So just laid awake till 1:30. Rang the reception but they were rude and didn’t care. So visited downstairs to speak face to face but didn’t get any were we have checked the sound levels and there ok. At that stage I just wanted to pack up and leave the hotel. The staff were not 5star on the night and I have experienced better customer service at holiday inns and travel lodges. Not the level of service you would expect from a hotel which advertised as 5star In the morning on check out the gentleman who checked us out was amazing and totally understood. As to response from The Londoner on Google they blame the bars out side for the noise levels when it’s an internal problem So if you want a good night sleep on a Saturday bring ear plugs or book else we’re
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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AntoniyaK3 wrote a review Mar 2024
London, United Kingdom15 contributions1 helpful vote
My experience with The Londoner hotel's was nothing short of exceptional! I found myself in a bit of a pickle, having my plan cancelled last minute. The concierge team, led by Tom Wardley , truly went above and beyond to secure the perfect seats for me for The Sister Act musical opening night . Not only did they manage to find tickets for the show, but they also provided insightful recommendations on nearby dining options to complete the evening. Their attention to detail and commitment to ensuring my experience was seamless was remarkable. If you're ever in need of a last-minute theatre fix or any assistance during your stay, look no further than The Londoner's concierge team. They'll make sure your London experience is nothing short of magical.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Simon Wong, General Manager at The Londoner Hotel
Responded 3 weeks ago
Dear AntoniyaK3 Your encouraging words have truly brightened our day. It is indeed heartening to know that our concierge team was able to turn around your situation and provide an exceptional experience during your stay at The Londoner Hotel. Our team is dedicated to delivering the highest level of service, and reading about your experience reaffirms the passion they put into their work. We strive to ensure each guest's stay is comfortable, convenient, and memorable. The fact that our team could assist you in securing tickets for the Sister Act musical opening night and also provide you with dining recommendations to enhance your evening, truly reflects their commitment to this endeavor. We genuinely appreciate your feedback and we're thrilled to learn that our concierge team was able to make your London experience magical. We look forward to welcoming you back and creating more such delightful moments for you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Quest05970187896 wrote a review Mar 2024
1 contribution
I had a nice stay, staff went above and beyond to make my stay memorable. A special shoutout to Selbi and Alicia! Rooms are equipped with everything you need, had turndown service every evening. I had welcome treats awaiting for me in the room which I think is a nice touch. Doormen and concierge also were nice and friendly. I will definitely be back.
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Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Simon Wong, General Manager at The Londoner Hotel
Responded 3 weeks ago
Your kind words have filled us with joy and we are delighted to hear that your stay at The Londoner Hotel was to your satisfaction. Our team is dedicated to ensuring that every guest's experience is as comfortable and memorable as possible, and it's truly rewarding to hear such positive feedback. It is wonderful to hear that our team members, particularly Selbi and Alicia, were able to enhance your experience. Your compliments will certainly be passed on to them. The attention to detail that you mentioned, like the equipped rooms and the evening turndown service, is something we focus on to provide a seamless experience. We're thrilled to know that these aspects added to your comfort during your stay. Furthermore, it's heartening to hear that you enjoyed the welcome treats - a small gesture we hope brings a smile to our guests' faces. We're also glad that our doormen and concierge team were able to assist you in a friendly manner. Their commitment to delivering exceptional service is fundamental to us. It is our pleasure to know that you're considering returning to our hotel. We look forward to welcoming you back for another memorable stay in our wonderful city.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£373 - £575 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonTrafalgar Square / Embankment
NUMBER OF ROOMS
350
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE LONDONER HOTEL - Updated 2024 Prices & Reviews

Frequently Asked Questions about The Londoner Hotel
Which popular attractions are close to The Londoner Hotel?
Nearby attractions include National Gallery (0.1 miles), Strawberry Tours (0.06 miles), and On The Rocks Bar Crawl (0.2 miles).
What are some of the property amenities at The Londoner Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at The Londoner Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Londoner Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Londoner Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Londoner Hotel?
Conveniently located restaurants include Chop Chop, Green Bar at Hotel Café Royal, and Leicester Square Kitchen.
Are there opportunities to exercise at The Londoner Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Londoner Hotel have airport transportation?
Yes, The Londoner Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Londoner Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Londoner Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at The Londoner Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Portuguese.