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The Westin London City

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Traveller (281)
Room & Suite (85)
Videos (1)

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About

#98 of 1,170 hotels in London
Location
Cleanliness
Service
Value
With stunning views and spectacular riverside location, The Westin London City's beautifully appointed guest rooms, suites and residences, signature dining experiences and elevated services and amenities offer an unparalleled wellness experience to guests.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Banquet room
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Room service
Safe
Minibar
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.
308Reviews9Q+A51Room tips

Reviews
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David M wrote a review Today
1 contribution
The hotel is lovely, but my arrival was completely spoiled by the rudest concierge I have ever met. I arrived late (after a work event), walked in and went to the desk and said that I had a reservation. The conversation went something like this: Me: Hi, I have a room booked for tonight. Concierge: Booking reference? Me: I have no idea, but I know what my name is, that is all I usually need. Concierge: Name? - Concierge then proceeds to phone reception, eventually: Concierge: Go to 4th floor. No welcome, no pleasantries, no manners whatsoever.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Furqan A wrote a review Feb 2024
2 contributions4 helpful votes
I am a frequent guest at this hotel, staying somewhere between 30-50 nights a year here. The team are very friendly, the gym and spa facilities excellent. The hotel is located near 4 key tube stations enabling easy access across London. Big shout out to Sandro, Sonia and Andre for always making this hotel feel like a home away from home
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ali Valentin Goksal, Guest Services / Front Office at The Westin London City
Responded today
Dear Valuable Guest Thank you immensely for your glowing feedback! It's always such a pleasure to welcome back a valued guest like yourself, and knowing that we've consistently met your expectations means the world to us. We're thrilled to hear that you find our team friendly and accommodating. Sandro, Sonia, and Andre are indeed exceptional individuals, and they're overjoyed to receive your special mention. It's guests like you who make our hotel feel like a second home. Moreover, we're delighted that you enjoy our gym and spa facilities. Maintaining a relaxing and rejuvenating environment is crucial for us, and we're thrilled to know you find them excellent. Lastly, our location near key tube stations is something we take pride in. It's wonderful to hear that it contributes to the ease of your travels across London. Thank you once again for your continued loyalty and for taking the time to share your feedback. We can't wait to welcome you back for your next stay and continue providing you with the exceptional service you deserve. Be well, The Westin London City
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Meleke wrote a review Feb 2024
La Marsa, Tunisia1 contribution
I had the pleasure of staying one night at the Westin Hotel in London, and it was an absolutely perfect experience. From the warm welcome to the impeccable cleanliness of the room, everything exceeded my expectations. A special thanks to Patricia at the front desk for her exceptional professionalism and dedication to ensuring guests have a memorable stay. I highly recommend this establishment for anyone looking for an unforgettable experience in London. Thank you to all the staff for their outstanding service!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ali Valentin Goksal, Guest Services / Front Office at The Westin London City
Responded 2 days ago
Dear Valuable Guest, Thank you so much for your glowing review! We're thrilled to hear that your stay at The Westin London City was nothing short of perfect. It's always our goal to exceed expectations and provide exceptional service to our guests. Patricia will be delighted to hear that her professionalism made a positive impact on your experience. We truly appreciate your recommendation and kind words. We look forward to welcoming you back for another memorable stay in the future! Be well, The Westin London City
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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john o wrote a review Feb 2024
1 contribution
Clean, quiet, very nice bathrooms, and of course, Heavenly beds made this stay a perfect stop. The Service made the visit "over the top" I will be staying again the next time in London Upon leaving we had an unexpected l closure of roads, and the staff rolled with it with no issue. Nice to have an entity that does not make their problems the customers problem.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sonia Guitaldi, Guest Services / Front Office at The Westin London City
Responded 3 days ago
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a perfect stay at our hotel and that you found our accommodations clean, quiet, and comfortable. Our team takes great pride in ensuring that our guests have a memorable and enjoyable stay, and we're delighted that our service exceeded your expectations and made your visit "over the top." We truly appreciate your kind words and your decision to stay with us again on your next visit to London. We look forward to welcoming you back and providing you with another exceptional experience. Be Well, The Westin London City
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jessica wrote a review Feb 2024
London, United Kingdom1 contribution
After buying my mum a spa day as an Xmas present we both came here last week. The spa is stunning, you get plenty of time in the pool area and the massage from Mary was incredible - We both left feeling so relaxed. We booked the cocktails for after which were delicious, and unlike other spa packages, you can choose anything off the menu. Would absolutely come back again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sonia Guitaldi, Guest Services / Front Office at The Westin London City
Responded 3 days ago
Dear Valuable Guest, Thank you so much for choosing our spa for your recent visit and for taking the time to share your wonderful experience with us. We are delighted to hear that you and your mum had a relaxing and enjoyable time during your spa day. Your satisfaction is our priority, and we're pleased to hear that we were able to meet your expectations. It was a pleasure to have you both with us, and we look forward to welcoming you back for another rejuvenating experience in the future. Be Well, The Westin London City
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rike_Kzl wrote a review Feb 2024
1 contribution
Stayed with the hotel before pandemic when it was newly opened. Finally Marriott has a new hotel in London. Service is perfect and facility wise is excellent. Liked the pool. So I chose to stay in the hotel again yesterday. It maintained high quality as before. Its my only choice to stay in London now. Will be back quite often.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ali Valentin Goksal, Guest Services / Front Office at The Westin London City
Responded 2 days ago
Dear Valuable Guest, Thank you very much for taking the time to share your experience with us! We're thrilled to hear that you've been a loyal guest since our hotel's opening and that you continue to choose us for your stays in London. Maintaining high-quality service and facilities is always our priority, and we're delighted to know that we've met your expectations once again. It's wonderful to hear that you enjoyed our pool and that we've become your go-to choice for accommodations in London. We can't wait to welcome you back on your future visits, and we look forward to providing you with more exceptional experiences! If there's anything we can do to make your stays even more enjoyable, please don't hesitate to let us know. Be well, The Westin London City
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Martina M wrote a review Feb 2024
1 contribution
The only downside to my stay was that I had to leave. This is a stunning property - sleek, modern and very comfortable. Views from the wine bar of the River Thames are not to be missed. The beds were the most comfortable we had ever slept in and there was a fantastic selection at breakfast. The staff at the Westin were lovely and so helpful! Location wise it was great - St Pauls Cathederal was a short walk away and there was a good selection of Bars & Restaurants in the area. A short trip on the underground from Mansion house had us in Westminster.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sonia Guitaldi, Guest Services / Front Office at The Westin London City
Responded 4 days ago
Dear Valuable Guest, We want to extend our sincere gratitude for sharing your feedback regarding your recent stay with us. Your recognition of our property as stunning and modern, as well as your appreciation for the comfortable beds and delicious breakfast selection, is truly rewarding to us. We will ensure that your kind words are passed along to our team members. On behalf of the entire hotel, I want to personally thank you for your valuable input. We genuinely hope to have the pleasure of welcoming you back to our hotel in the near future. Be Well, The Westin London City
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jim S wrote a review Feb 2024
1 contribution
One of the nicest hotel stays I’ve ever had. The staff is incredibly helpful and well-trained. Service at the bar was a bit slow, but the view and the ambiance more than made up for it. The Westin Club features complimentary light fare in the evening with beer and wine and a warm breakfast in the morning with eggs made-to-order.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sonia Guitaldi, Guest Services / Front Office at The Westin London City
Responded 5 days ago
Dear Valuable Guest, We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us. On behalf of the entire hotel team, I want to personally thank you for your valuable input. We regret any inconvenience caused by the delay in service at the bar, but we are pleased to hear that the scenic view and ambiance made up for it. Thank you once more for sharing your positive experience with us, and we sincerely look forward to the opportunity of welcoming you back to The Westin London City in the near future. Be Well, The Westin London City
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lela G wrote a review Feb 2024
London, England, United Kingdom4 contributions1 helpful vote
Simply the BEST hotel bed and the room I’ve ever stayed in. Service is excellent. Friendly staff everywhere. Historic location of the hotel adds on to everything else. Easy and quick access to London attractions, less than 5 minutes to St Paul’s Cathedral, Millennium bridge is 2 minutes away from the hotel. Cross the river, you have the Globe theatre. Stay in this amazing hotel.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sonia Guitaldi, Guest Services / Front Office at The Westin London City
Responded 5 days ago
Dear Valuable Guest, Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience at our hotel. Providing excellent service and creating a comfortable environment for our guests is always our top priority. We're delighted that you enjoyed our historic location and found it convenient for exploring London's attractions. We look forward to welcoming you back on your next visit to the city! Be Well, The Westin London City
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matthew A wrote a review Feb 2024
Needham, Massachusetts9 contributions1 helpful vote
This is a very new hotel in great shape - it is well designed, and has a very good vibe, the food is very good and they have a healthy option on the menu - they rooms are in very good shape. it is so comfortable and my go to place - they spa and gym are in very good shape - and excellent service , so many hotels in London are old and small - this is new and has a real bathroom
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sonia Guitaldi, Guest Services / Front Office at The Westin London City
Responded 6 days ago
Dear Valuable Guest, Thank you very much for sharing your positive feedback! We're thrilled to hear that you enjoyed your stay with us at our hotel. We take great pride in our modern design, inviting atmosphere, and healthy dining options. It's fantastic to know that you found our rooms comfortable and well-maintained, and that our spa and gym met your expectations. Delivering exceptional service is our constant focus, and we're thrilled to have contributed to making your visit memorable. We eagerly anticipate the opportunity to welcome you back to our hotel, which we hope will continue to be your preferred destination in London! Be Well, The Westin London City
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£333 - £440 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
225
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE WESTIN LONDON CITY - Updated 2024 Reviews

Frequently Asked Questions about The Westin London City
Which popular attractions are close to The Westin London City?
Nearby attractions include St. Paul's Cathedral (0.2 miles), Liquid History Tours (0.3 miles), and F1 Arcade (0.2 miles).
What are some of the property amenities at The Westin London City?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at The Westin London City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Westin London City?
Conveniently located restaurants include The India - Best of the City, Rucoletta, and Mosaic.
Are there opportunities to exercise at The Westin London City?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is The Westin London City located near the city centre?
Yes, it is 0.5 miles away from the centre of London.
Are any cleaning services offered at The Westin London City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin London City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin London City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin London City?
Many travellers enjoy visiting Houses of Parliament (1.5 miles), Churchill War Rooms (1.6 miles), and Tower of London (0.9 miles).
Is The Westin London City accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.