St. Ermin's Hotel, Autograph Collection
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Room & Suite (891)
Dining (232)
What is Travellers’ Choice?
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About
#26 of 3,039 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
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Property amenities
Parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Car hire
Banquet room
Meeting rooms
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Taxi service
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Laptop safe
Wake-up service / alarm clock
On-demand films
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Classic
Languages Spoken
English, French, Spanish, German and 2 more
Location
100Great for walkers
Grade: 100 out of 100
146Restaurantswithin 0.3 miles
30Attractionswithin 0.3 miles
2 Caxton Street Westminster, London SW1H 0QW England
Getting there
Green ParkUnderground14 min
Charing CrossUnderground15 min
Car HireSee car hire from US$24/day
7626Reviews149Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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- 58
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Popular mentions
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Most Recent
The hotel's architecture is amazing and location is great, next to the tube. Staff are well- communicative and cooperative. We had an excellent experience during our stay in this hotel and strongly recommend it to others.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: It is near the tube station, its staff are welcoming, and well designed, well-furnished,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection
Responded yesterday
What a great Tripadvisor review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto the entire team. We hope you come back in the future for another enjoyable stay.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Awesome hotel. We've stayed many times. Breakfast is the best around--we really look forward to it. Nahid is the star of the show. He may very well be the best person we've ever met in hospitality--he knows his stuff and is extremely professional. Daniella and Stefano are top notch as well. Would highly recommend staying here for whatever reason brings you to London.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection
Responded yesterday
What a great Tripadvisor review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto Nahid, Daniella & Stefano and the entire team. We hope you come back in the future for another enjoyable stay.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I stayed at the St. Ermins in November and the service received was exceptional. The staff (front desk, bell staff) went above and beyond to ensure that everything that we could need was provided with a smile. The food and beverage service was also amazing.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection
Responded yesterday
What a great Tripadvisor review – thank you ! I am over-the-moon that you and your family enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto the entire team. We hope you come back in the future for another enjoyable stay.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and another family took a trip to London in November, 2003 over the Thanksgiving break. After diligently researching hotel options in London we decided to stay at the St Ermins and are incredibly glad that we did. The hotel itself is beautiful and the location is fantastic. Walking distance from many attractions and restaurants, and less than a block from The tube. The hotel staff was very welcoming and accommodating of any requests that we had. I also observed them very respectfully and gracefully dealing with several unreasonable requests from other guests (unaffiliated with us).
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection
Responded 2 days ago
What a great Tripadvisor review – thank you ! I am over-the-moon that you and your family enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto the entire team. We hope you come back in the future for another enjoyable stay.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really lovely historic hotel located in London's Kensington neighborhood so close walking distance to Buckingham Palace, Westminster Cathedral, etc. Classic, friendly professional service throughout, great bar and restaurant. Winston Churchill and MI6 history.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection
Responded 2 days ago
What a great Tripadvisor review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto the entire team. Please note we are in Westminster, not Kensington. We hope you come back in the future for another enjoyable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Delicioso! The Christmas Tea was the highlight of the table. Highly recommend it if it’s available. Chai was also good. The food tasted fresh and paired nicely with the tes. Charming setting. Service was friendly and pleasant.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection
Responded 2 days ago
Thanks for your very kind Tripadvisor review. I am happy to hear you had an enjoyable afternoon tea experience and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
From the moment we arrived at St. Ermin's Hotel, it was a special experience. The staff is welcoming, friendly, helpful and approachable; and everyone who works there takes pride in the hotel's unique history. High Tea in the Tea Lounge was exceptional. Lighter fare in the Caxton Bar and Grille is also excellent, as is dinner. The breakfast buffet is the best I've seen -- and I've traveled three times in Europe this year. St. Ermin's is located walking distance from Buckingham Palace, St. James Park, several pubs, Westminster Abbey and the Houses of Parliament. The St. James Park tube station is around the corner. Very convenient. The rooms are beautifully appointed and very comfortable. I'll never forget giggling with delight as I snuggled into my wonderful bed on the first night, feeling like I had come home after a long absence - and it was my first time there. Also, the rooms have plenty of USB ports and good lighting for working, writing or reading. Although this was my first time at St. Ermin's, it will not be my last. I look forward to coming back with my family. The St. Ermin's is now my home in London and I can't think of a single reason to stay anywhere else. …
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection
Responded 5 days ago
What a great Tripadvisor review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto the entire team. We hope you come back in the future for another enjoyable stay.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stay at this excellent service oriented hotel! The restaurant staff was top notch in seeing that my order was detailed just how I wanted! The front desk service was truly amazing especially Mai who greeted me with a smile every time and answered any & all questions I had! Definitely coming back!
Read more
Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection
Responded 1 week ago
What a great Tripadvisor review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto Mai and the entire team. We hope you come back in the future for another enjoyable stay.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shaz was great! The service was beyond anything we have experienced before. Thank you for making our tea experience special on our honeymoon. The tea and food was delicious. They were able to accommodate us even though we did not have a reservation.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection
Responded 1 week ago
What a great Tripadvisor review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto Shaz and the entire team. We hope you come back in the future for another enjoyable stay.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although initially apprehensive about spending a night away with 2 children under 2, our amazing stay at St. Ermin's has re-ignited our passion for treating ourselves and made us realise that we just need to choose the right hotel! From the second we walked through the door, our 2 year old was catered for like a VIP - a personalised check-in, beautiful gifts for both children in the room, different heights of cot beds complete with soft toys and blankets and just the right amount of attention from staff all round. The beds at St. Ermin's are the most comfortable I have ever laid on and the bathroom was immaculate - I even called my husband in to make him see how clean it was! We ate in the Caxton Grill where our baby slept throughout dinner (a rare treat!) and again, we were blown away by the friendly, generous service. We both had the wagyu skirt (which was delicious) and our son ate every last mouthful of his filleted fish fingers. Breakfast was an event in it's own right and ought to have a review dedicated to it specifically; traditional cooked breakfast, hot buffet, cold meats, breads, pastries, granola, fresh fruit, dried fruits and seeds, waffles, cakes, cereals, yogurts, juices - I'm sure I have missed something! My husband and son were in their element. Again, service was friendly and personal - the waiter asked if our 7 month old would like some porridge (it was her first taste of porridge and she loved it!) From the second we walked through the door, it felt like coming home - but a home where someone is doing everything for you, anticipating your needs before you realise you have them and giving your children memories to cherish. Thank you St. Ermin's - we absolutely loved staying with you - and I'm still dreaming of those beds :) …
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection
Responded 1 week ago
Dear 441LucieD, What a great Tripadvisor review – thank you ! I am over-the-moon that you and your family enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto the entire team. We hope you come back in the future for another enjoyable stay.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$404 - US$579 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jolly st ermins hotel, jolly st ermins london
LOCATION
United KingdomEnglandLondonWestminster
NUMBER OF ROOMS
331
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Claim Your ListingST. ERMIN'S HOTEL, AUTOGRAPH COLLECTION - Updated 2023 (London)
Frequently Asked Questions about St. Ermin's Hotel, Autograph Collection
Which popular attractions are close to St. Ermin's Hotel, Autograph Collection?
Nearby attractions include Westminster Abbey (0.3 miles), The Guards Museum (0.1 miles), and Saint Margaret's Church on Parliament Square (0.1 miles).
What are some of the property amenities at St. Ermin's Hotel, Autograph Collection?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at St. Ermin's Hotel, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at St. Ermin's Hotel, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at St. Ermin's Hotel, Autograph Collection?
Yes, parking is available to guests.
What are some restaurants close to St. Ermin's Hotel, Autograph Collection?
Conveniently located restaurants include House of Ming, Th@51, and The Vincent Rooms Brasserie, Bar & Escoffier Restaurant.
Are there opportunities to exercise at St. Ermin's Hotel, Autograph Collection?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at St. Ermin's Hotel, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does St. Ermin's Hotel, Autograph Collection offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at St. Ermin's Hotel, Autograph Collection?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.
Are there any historical sites close to St. Ermin's Hotel, Autograph Collection?
Many travellers enjoy visiting Houses of Parliament (0.4 miles), Churchill War Rooms (0.3 miles), and Tower of London (2.6 miles).