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Castleton Hotel

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Castleton Hotel
Castleton Hotel
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539 Reviews from our TripAdvisor Community

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Showing 379: English reviews
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Reviewed 3 weeks ago via mobile

Where do I start!! On arrival we got a "double room" in the basement, room was very small, damp, hadn't been hovered and dirty stained curtain, cobwebs everywhere and as for the bathroom all we could do was laugh, portaloo with a shower comes to mind! Then we found that the heating didn't work and there was no hot water....

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Helpful?
Thank kizzyj-21
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hi kizzyj-21 We thank you for your review and regret that we have not been able to meet with your expectations during your recent stay with us. We have investigated your feedback and we are not able to trace that the rooms has any issues with the heating or hot water. All our rooms are cleaned properly before any guest...

Reviewed 3 weeks ago via mobile

Nothing fancy but it's a nice hotel and does the trick. I was impressed with how clean it was, especially the bathroom. Breakfast was decent and staff were friendly. Wifi was ok but a little bit spotty. Overall I was satisfied with the hotel and would stay here again.

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Helpful?
Thank jencoco
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hello Jencoco, We thank you for your kind review and for your recent stay with us. We are indeed glad that you have had a pleasant stay with us. We strive to make all our guest happy and to ensure that all your needs are taken care of. We look forward to welcome you back again. Have a lovely day....

London, United Kingdom
Reviewed 5 weeks ago via mobile

I stayed here for 1 night on a business trip and honestly could not have stayed any longer! I couldn't fault the staff - they were very friendly and helpful on reception - but the hotel itself is just awful! I walked into my room+walked straight back down to reception to ask to be moved - the room had a...

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1Thank L0uise28
A TripAdvisor Member
1 review
Reviewed 7 January 2017 via mobile

Overpriced for a very basic and small twin room. The cooked breakfast was ok. But wifi didn't work and the toilet was ridiculously small, was a wet room the size of an aircraft rest room. Location two mins walk from Paddington station

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Thank A TripAdvisor Member
Basingstoke
Reviewed 30 December 2016 via mobile

Ok so reading the previous reviews your probably dreading a stay here, I was , for the first we'd booked here without checking Tripadvisor reviews due to rushing around at Christmas. So we booked on the 28th December to stay primarily for Winter Wonderland. The previous night before I read the reviews and was somewhat horrified to say the least...

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Helpful?
Thank SimonEllis1971
North Bend, Washington
Reviewed 11 December 2016

Who are these people who rated this hotel favorably? I can only assume that maybe there are a couple of decent rooms somewhere in the building. My friend had booked and paid for a twin room well in advance. However, when we got there, we were assigned a "family room" in the basement. It was absolutely horrific, especially considering how...

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1Thank kec425
Geilo, Norway
Reviewed 23 November 2016

Narrow hallways, carpeted floors and steep stairs. A typical British older hotel. This was a cheap choise with an amazing location. The hotel is located very close to Paddington station and was very easy to find. The service was very good and we felt we got everything we paid for. They served full English breakfast. And the food tasted very...

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1Thank Karianne B
London, United Kingdom
Reviewed 15 November 2016

This hotel is 5 a minutes walk from Paddington underground that id directly connected to Heathrow Airport terminal .So You directly come from airport to this tube and reach the hotel. Rooms are clean. Bathrooms are smelly sometimes 5 Min walk from Hyde Park. 15 min walk to Oxford Lots of bars facing the hotel. No noise. Public garden is...

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1Thank WehbiCheaib
Banbury, United Kingdom
Reviewed 15 November 2016

I don't understand the negative reviews. We were in London for a night out and £100 for the night including breakfast, was a great price. We were a short walk to Paddington, there we could get to Piccadilly in 10 minutes. The room and shower space was small but all clean and functional. The lifts weren't working but that wasn't...

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1Thank Mike592
Reviewed 6 November 2016

...The staff are outstanding, so caring , well trained and I feels very welcome . Maruf was outstanding. Always guide us to travel perfectly with professionalism. The rooms are well decorated,clean always water and without charge free wifi .
The breakfast is Good the coffee is good . 
An easy walk to Paddington station and beautiful Hide park.
 12-15 minute...

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1Thank EMIR-Fernando

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
Official Description (provided by the hotel)
One of the best value Paddington Hotels, and situated in the heart of London Paddington, The Castleton Hotel is the ideal base for exploring the capital. Located very close to Hyde Park, many of London's most famous attractions are within walking distance and Paddington Station, with its excellent transport links, is just a short walk away. The Heathrow Express train from Paddington can transport you to Heathrow Airport in only 15 minutes.The Castleton Hotel offers 46 rooms, all with en-suite bathroom, air-conditioning, central heating, satellite television, lift access and telephone. Our rooms can accommodate a single person from 45GBP per night and up to four people from 89GBP per night, inclusive of a generous cooked English breakfast and all taxes.With comfortable rooms to ensure a restful night's sleep, and friendly staff available around the clock to offer whatever assistance you might require during your stay, The Castleton Hotel offers excellent value for money.We look forward to welcoming you to The Castleton - the ideal London Paddington Hotel. ... more   less 

Additional Information about Castleton Hotel

Address: 164-166 Sussex Gardens | Paddington, London W2 1UD, England
Region: United Kingdom > England > London
Price Range: £66 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castleton Hotel 3*
Number of rooms: 46
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Questions & Answers

Here's what travellers have asked, with answers from Castleton Hotel staff and other travellers.
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Questions? Get answers from Castleton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away!”
 of 5 bubbles kec425, 11 Dec 2016 | Read review
“Not recomened for disabled people at all.”
 of 5 bubbles 959karianneb, 23 Nov 2016 | Read review
“Upper Level Rooms are recommended Graden View”
 of 5 bubbles WehbiCheaib, 15 Nov 2016 | Read review
“Choose lower floors for diabled and old travelers; athletics and weight conscious at the higher floors. (No lifts)”
 of 5 bubbles MelanieBOND, 31 Oct 2016 | Read review
“Check if the lift is working before you check in”
  • Bedside table & coffee/tea amenities
  • Double room
 of 5 bubbles IntanWan, 2 Aug 2016 | Read review
5 of 5