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Phoenix Heights by BridgeStreet

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Traveller (24)
Room & Suite (21)
Dining (5)
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Overview
  • Excellent36%
  • Very good52%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
AMENITIES
Free Internet
Non-Smoking Hotel
Suites
Kitchenette
Dry Cleaning
4 Star Hotel
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Reviews (36)
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All reviewscircus apartmentsclose to canary wharfbedroom unitserviced apartmentwasher dryerthe check in processshort walkkeyswaitroseheatingtubebedsfurnitureluggageundergroundstation
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1 - 5 of 26 reviews
Reviewed 11 April 2018

We stayed here for a week in April with a family of 5. The first thing prospective visitors should realise is that you need to collect the key from an apartment complex nearly a km away and then navigate through roadworks with suitcases to the...More

Thank DocdecMelbourne_Au
Response from Kathleen C, General Manager at Phoenix Heights by BridgeStreetResponded 20 April 2018

We are sorry that this happened whilst you stayed with us. We shall look into all of the things that you have mentioned and take the necessary steps to ensure improvements. Our team are usually very responsive and we do our best to assist all...More

Reviewed 14 March 2018

As commented by others check in is a faff because its away from the flat. I have been to the area a few times but I still had to phone to find the office which is ten minutes or so walk from apartment block. In...More

Thank Mark201105
Response from Kathleen C, General Manager at Phoenix Heights by BridgeStreetResponded 16 March 2018

Thank you for your review and we are very pleased that you liked the location and the view, from some of the apartments you can see The Shard and The London Eye - sunsets can be spectacular. I am sorry you found some issues in...More

Reviewed 12 March 2018 via mobile

Let’s start from the check in process. We booked through Interval. How to get here. Don’t take the Tube if you have Any Large American type luggage. The Tube is faster...maybe...but you have to LUG the luggage up and down and over here and there....More

Thank Bevan C
Response from Kathleen C, General Manager at Phoenix Heights by BridgeStreetResponded 20 April 2018

Thank you for your response, we appreciate that you took the time to give us a review.

Reviewed 7 February 2018 via mobile

Spent a week here via Interval International. Apartment is close to Canary Wharf and underground. Lots of places to eat and an excellent Waitrose close by in canary wharf. Used Just Park app for parking close by which was very reasonable. We had an apartment...More

Thank Safiya M
Response from Kathleen C, General Manager at Phoenix Heights by BridgeStreetResponded 9 February 2018

Many thanks for your review, we appreciate your feedback and really value the detail. It helps us to improve things going forward. We shall definitely investigate and action the mattress change - we are glad you enjoyed the rest of your stay.

Reviewed 27 November 2017

We stayed in a 2 bedroom unit last week. Two main downsides for us--both bedrooms have double beds; my kids don't do well sleeping in the same bed so my daughter was mostly on the couch; other downside is that the mattress my husband and...More

Thank Elizabeth C
Response from Kathleen C, General Manager at Phoenix Heights by BridgeStreetResponded 1 December 2017

Thank you so much for your review and for giving us your feedback - this is so useful to us as we can act on it and improve things going forward. We understand that children do not always like to share a bed and are...More

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About
Amenities
Top amenities
Free Internet
Room amenities
Microwave
Refrigerator in room
Details
Price range
US$175 - US$339 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$175 - US$339 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (24)
Room & Suite (21)
Dining (5)
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Room Tips
"One that faces the city"
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"if possible chose an apartment in higher floor, then you might see london eye, shard and bank district"
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"The higher floor, the better - and ask for apartment facing Canary Wharf skyscrapers."
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"As an added bonus you get a great view, try and ask for as high a floor as you can get (don't worry, they..."
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