If you don't mind me fractionally outside of central London, you cannot go wrong with this real gem of a hotel. Very friendly, helpful (multi lingual) staff in a really great location, makes it an excellent spot for visiting or working in London especially in the challenging COVID era. It's very close to the Limehouse DLR stop, which is two stops from the Bank underground station. Or you can connect with the Jubilee Line in other directions. It's actually only about a 20 minute walk to Tower Bridge if you feel energetic. They also have parking on site. You'll get the full, regular Holiday Inn experience, even in the midst of the COVID crisis. They are operating safe, COVID practices, yet everything is almost as normal, something that clearly proves all the other hotels placing daft restrictions on their services are simply using the crisis to offer less. Masks are compulsory in all public areas for staff and guests alike. Rooms are disinfected in between guests. The bar is closed, the lounge is closed, but that's all COVID compliant. First of all, the rates are incredibly low during the crisis. They're running about 1/3 of the normal price. Yet you get more-or-less everything the hotel would normally offer. Sure, it's quite a basic property, but nonetheless very comfortable and clean. They could do with a refresh, but they're well maintained. Basic rooms, but with ample space for luggage and clothes, an iron, ironing board, hairdryer, kettle, tea & coffee, flat screen TV, cable channels, free reliable WIFI, desk, seating, black out curtains, very good heating, clean, fresh linens. For what's on offer for what they're currently charging, it's close to a 5 star experience in terms of value. Bathrooms are small, with only shower stalls, but they're clean and the hot water pressure is excellent. Towels are clean and fresh. Like almost every property currently open anywhere, they are not providing daily house keeping, but all you have to do is ask and they will service your room and you can get clean towels any time. What makes this property stand out particularly is that breakfast is included in the rate and they are offering FULL breakfast. Proving once again that all those hotels just handing you a bag of packaged pastries are just cutting corners because they want to. The HIE Limehouse is offering two buffet lines of food, served to you under strict COVID rules. All the normal hot food is available, but it is covered and served to you by one staff member, who packages it for you to take to your room. Or you can have cold buffet - cereals, fruits, yogurt etc - all pre-sealed. You help yourself to those and again, take them back to your room. Full self serve coffee is also available. The hot breakfast includes bacon, sausage, eggs, hash browns, beans, toast, tomatoes. If they can do it, fully COVID compliant, so can everyone else. This for me gives this property 13 out of 10 stars. It's only fair to record that I did have some issues with the room on check in, but the staff immediately rectified the problems with no delays. Don't be afraid to ask if there's a problem. Just because of COVID, you don't have to put up with room issues. Again, this hotel proves that. There is some room to room noise for sure. But this is a 3 star rated property, so that's more than likely. It wasn't particularly terrible other than one guest who was only there one night. I guess she was just an insomniac who likes shouting at a TV on full blast. Badly behaved guests aren't the hotels fault, but sound proofing is weak here. I come to London for business often and I will be seeking out his hotel always in the future. After the COVID crisis ends, it probably won't be such an affordable option, but they've earned the loyalty of all their guests through their 'can do' attitude compared to the 'can't and won't do' excuses laid on by a lot of their higher priced and higher rated competition in London during this crisis. The staff alone make this property a very friendly experience. They're great people.…
Bad stay for us. Paid £50 for a night of uncomfortable stay. The bed was so uncomfortable couldn’t sleep and not to mention cleaning 7 in the morning all i heard was banging of walls and loud hoover sound in corridor. The toilets clearly need refurbishment they are so old we had to wait ages to flush each time it would get blocked. Will not return.
The staff are so helpful. An asset to the group . Clean tidy room. Well cooked and plentiful breakfast. Parking on site. A 3 star hotel with 5 star staff. Would highly recommend this hotel for an overnight stay
Visited the hotel last week and spoke to a lovely lady at the receptionist called Aline. Had a long discussion with her about checking inn for 22-29th Nov and she provided me with a rate on the business card and advised I could email her or call her anytime to confirm this rate. Today when we called she was not working and her colleague said they will not honor the same rate she had mentioned. Being loyal Holiday Inn customers we are so surprised with this behavior. Did not expect this kind of response from the team.
Its quite easy to get to, close to pubs and restaurants, the staff are just awesome, Monica, Aline and Pritesh just to mention a few. When you stay here you will be treated with respect and dignity !!