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DoubleTree by Hilton Hotel London ExCeL

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About

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DoubleTree by Hilton London ExCeL, located on the banks of the historic Royal Docks, offers a warm welcome to the bustling East London Docklands. You’ll enjoy our proximity to London City Airport, the ExCeL and ICC London, and the O2. The hotel is located within minutes of Prince Regent Station on the DLR. Stratford, The City, London Bridge, Tower of London and Central London are all just 20-25 minutes away. Stroll along the dock and fly the Emirates Airline to ‘The O2’. Midweek, ride the hotel’s complimentary shuttle to and from Canary Wharf. Relax in a spacious guest room with modern décor, complimentary WiFi, TV and climate control. Upgrade to a deluxe room with floor-to-ceiling views, many with balconies and water views. Our suites on the highest floors offer uncompromised views of the Royal Docks, London City Airport and Canary Wharf, all with a separate lounge and walk-in rainfall showers. Connecting rooms are offered in some rooms, great for families.
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Property amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Parking
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Harbour View
River View
HOTEL CLASS
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Hotel deals

Location

Full view
62Somewhat walkable
Grade: 62 out of 100
39Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
1,222Reviews
714Photos
56Q+A
100Room tips
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Popular mentions
This is a very nice hotel and excellent location to ExCel. The staff are fantastic, and the digital key experience is solid, albeit I did have a few challenges and had to restart bluetooth a couple of times. The internet was mixed. It kept asking for my e-mail address, which
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Review collected in partnership with DoubleTree by Hilton
Hotel's Favourite
I was here for one day as I had an early morning flight from London City airport. Great for the airport, room was clean of a fairly good size and the bed was comfortable. I can't really say much else as I wasn't there long enough. Pretty good value for money. Not sure I
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Response from Christian G, General Manager at DoubleTree by Hilton Hotel London ExCeL
Responded 15 Nov 2018
Dear timpreston28, Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! Sincerely, Christian Graf General Manager
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My partner and I stayed here recently, only for a single night. It had been a gift to us, paid for by his family as we were attending a event at the excel. As lovely as the hotel looked, the staff did little to accommodate us. We felt very out of place and we definitely looked
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Response from Christian G, General Manager at DoubleTree by Hilton Hotel London ExCeL
Responded yesterday
Dear bethanyybbm14, thank you for your feedback. I am sorry to read that you felt your recent stay with us was lacking in delivering customer service. Our warm welcome extends to every guest and it is regrettable that our team members were not able to make you feel comfortable, rest assured that this is not the kind of comments we usually receive. Please do not hesitate to contact me personally should you have opportunity to stay again. Kind regards Christian General Manager
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This was an OK stay, but could have been better. Neither of the two staff members who helped with my check-in said hello, smiled or tried to make any polite conversation. The warmest part of the welcome was the cookie. I had chosen a room via the app, but it turned out that
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Response from Christian G, General Manager at DoubleTree by Hilton Hotel London ExCeL
Responded yesterday
Dear BritTraveller68, Thank you for taking the time to review your visit to The DoubleTree by Hilton London ExCeL. We were naturally disappointed to see that your experience with us did not live up to your expectations. We take great pride in providing top service in all areas of our operation and it is most concerning that you did not find this to be the case on arrival. Whilst I cannot turn back the clock I would like to take this opportunity to extend my personal apologies. I have passed your comments on to our Front Of House team internally for investigation. We aim to provide the highest quality service and whilst we understand this was not as expected on this occasion, We have since addressed the bathroom issue with our Engineering team to ensure all rooms are fully operational for our guests’ enjoyment. I hope you feel able to visit again to that we may restore your faith in DoubleTree by Hilton London ExCeL. On a positive, We are very happy to read that you had a comfortable sleep and your room temperature was at the desired level. I am delighted that during your stay you had the opportunity to dine in our Salt Port Restaurant & Deli, it certainly is an experience that shouldn’t be missed. I will be sure to pass on your comments to our Food and Beverage Manager who will be so pleased to hear your feedback. We hope to welcome you back to our hotel in the not too distant future. Kind Regards Christian G General Manager
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Smooth check in process. Had 2 rooms booked and we called in advance to have the sofa bed made in one of the rooms. This was done by the time we arrived. Hot cookies on arrival! Parking on site. Rooms were decent size and clean. It being near city airport could hear planes in
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Response from Christian G, General Manager at DoubleTree by Hilton Hotel London ExCeL
Responded 2 days ago
Dear thetravelerdoctor, Your valuable feedback is much appreciated and helps us to further enhance our product and guest experience. I am happy to read that you found the allocated room comfortable and requested sofa bed was all made up for you. I am happy to see that you have also enjoyed the warm welcome cookies and had a great breakfast experience. I hope you will give us another change in rebuilding your confidence in our hotel and we would like to welcome you back to DoubleTree by Hilton London ExCeL in the not too distant future. Kind Regards Christian G General Manager
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Professional photo exclusively commissioned by TripAdvisorDoubleTree by Hilton Hotel London ExCeL
The Double at the DoubleTree by Hilton Hotel London ExCel
Professional photo exclusively commissioned by TripAdvisorDoubleTree by Hilton Hotel London ExCeL
The Suite at the DoubleTree by Hilton Hotel London ExCel
Beautiful view
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12345661
The nearest station is the Prince Regent DLR station, app 3 minutes walk. best regards
0 votes
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Dear Nazim, apologies for the belated reply. The hotel offers free parking, app. 45 spaces on a first come first serve basis, alternatively there is chargeable parking. Rooms to the west and south offer a view of O2, Canary Wharf and the dockside, to the East of City Airport and the dockside. Hilton Honors members enjoy benefits subject to their status level.
1 vote
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The Excel Centre is in London Docklands which is to the east of the City whilst Heathrow is to the west so the journey is long but actually easy. The most economical was would be by the Piccadilly l line underground service changing at Hammersmith on to the District Line to Tower Hill. A short walk will take you to the Docklands Light Railway (DLR) which will then take you to a station very close to the hotel. Alternatively you could take the Heathrow Express to Paddington and then the District or Circle line underground to Tower Hill. You could change at Liverpool |Street on to the Central line to Stratford which is the beginning of one branch of the DLR which will take you to Docklands. Enjoy and remember never be afraid to ask as we "locals" are friendly!
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There’s a Tesco Extra a ten minute walk away
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No... I take it you mean the Centre of London? It’s a five minute walk to the Docklands Light Railway station and trains to central London every few minutes from there.
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12345612
"stay away from railway noise"
"High floor facing the water"
"Dock Views are worht having if you can."
"Most rooms facing the river Thames will certainly have a good view"
"All clean, plenty of space"
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PRICE RANGE
US$95 - US$348 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada hotel london docklandsramada londonlondon ramada
FORMERLY KNOWN AS
Ramada Hotel and Suites London Docklands
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
287
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