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DoubleTree by Hilton Hotel London ExCel

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#235 of 1,080 Hotels in London
Certificate of Excellence
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DoubleTree by Hilton Hotel London ExCel
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580 Reviews from our TripAdvisor Community

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Showing 527: English reviews
London
Reviewed yesterday NEW

There was a plastic sharp cover of the cheesecake container in my cheesecake I had ordered to my room which had a sharp end that dug in the top of my gum I thought it was the candy. the best thing the catering manager did was come upstairs after my call take a look accept and apologize then refund the...

Review collected in partnership with DoubleTree by Hilton
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Thank 108huseyind
Sheffield, United Kingdom
Reviewed yesterday NEW

Very close to the Excel, although another hotel is closer. So might be worth a try. The car park is very small. Beds were bad, (very hard) pillows terrible, (huge). The rest of the room was ok. Food in the restraunt was nice.

Review collected in partnership with DoubleTree by Hilton
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Thank rickyl617
London, United Kingdom
Reviewed 3 days ago NEWvia mobile

Nice hotel nice lobby and bar areas very friendly staff on check in as a gold member got a room upgrade with views of the river. Room was nothing special nice bathroom but could only get very hot water or very cold water from the shower. Tv in room was very limited not even the standard free view uk channels...

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Thank Stuart W
Birmingham, United Kingdom
Reviewed 6 days ago NEW

Cannot fault the hotel in an way. Staff very helpful and friendly, everyone seemed happy to be working there. Room was very clean and had great views of the airport. Restaurant food was of the highest order. I'd go back in a heartbeat.

Review collected in partnership with DoubleTree by Hilton
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Thank Degs_7
Wakefield, United Kingdom
Reviewed 6 days ago NEWvia mobile

Stayed here for the weekend and as I've never stayed in a Hilton hotel and hearing about how nice it is I was quite excited to go. However, the only different thing special to others is that you get a complimentary cookie when you arrive- that's it. Our room did not have a dressing table which most hotels do. Instead...

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1Thank Hgr94
Reviewed 1 week ago NEWvia mobile

Visited here for 1 night, staff are friendly enough and the hotel is nice and clean. We had breakfast which was nice with plenty of options available. However at check in I had to pay a £100 deposit for any damage caused to room/in room services. I didn't check in the terms and conditions so if it's mentioned in there...

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Helpful?
Thank Amber P
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Amber P, Thank you for your review of your recent stay with our hotel and team at the DoubleTree by Hilton London ExCel. It is a privilege when guests choose our hotel to stay, and we thank you for doing so on your recent visit to London. I was pleased that you found our hotel team to be friendly...

Southern Wales, United Kingdom
Reviewed 1 week ago NEW

We were invited back to stay here after a very unpleasant experience last year which had put us right off not only this hotel but the whole Hilton brand. We were dubious but we needn't have been-everything was faultless. A friendly welcome, lovely (clean) room, amazing dinner with attentive service, and a very pleasant breakfast to round it all off....

Review collected in partnership with DoubleTree by Hilton
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Thank itsonlyagameshow
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear itsonlyagameshow, First of all thank you for your lovely review of your recent stay. As General Manager it is my mission to ensure that all our guests receive the highest level of service and real heartfelt experience from all our team, each and every visit whilst staying with DoubleTree by Hilton London Excel. It was so nice of you...

Kent, United Kingdom
Reviewed 1 week ago

Lovely hotel, but a bit hidden behind the Excel Centre, however if you happen to get a room that faces out on to the dock, you get to see planes up close, taking off and landing at the nearby London City Airport. The hotel is slightly dated as it was taken over from a previous hotel chain, so I think...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank yemisio54
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear yemisio54 Thank you for taking the time to write a personal review of your recent stay, it is always a real pleasure to read feedback from all of our guests, so I personally thank you for taking your own time to do so. I was most pleased to read that you enjoyed your bedroom view with the sights of...

Reviewed 1 week ago

Had a 2 night break here the first weekend in December, have to say it is a bit of a distance out of London which is a bit of a pain, but guess we knew that when we booked. There is a good network of transport on Docklands Rail and onto the tube from there. Stayed in a mini apartment...

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Helpful?
Thank Jimbob1393
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Jimbob1393 Thank you so very much for taking your own time to write such a heartfelt review of your recent stay, my team and I always appreciate feedback. The little things mean a great deal to all of the team, and our mission is to create a heartfelt experience for all our guests, and on this occasion I was...

Somerset
Reviewed 1 week ago

A comfortable enjoyable stay. The location was good for the o2 Arena which we were visiting. Breakfast was very good for the price large selection of cold and hot food and plenty of it. The room was pleasant although could have done with a extra pillow each I'm sure if we asked the staff they would have obliged.

Review collected in partnership with DoubleTree by Hilton
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Thank Ts197
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Ts197 Thank you so very much for taking your own time to write such a heartfelt review of your recent stay, my team and I always appreciate feedback. The little things mean a great deal to all of the team, and our mission is to create a heartfelt experience for all our guests, and on this occasion I was...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A warm welcome to DoubleTree by Hilton, London ExCel. Our warmth of hospitality starts on arrival with our Signature Warm Chocolate Chip Cookie! Situated on the waterfront, our hotel is just 0.5 miles from London City Airport, and less than 5 minutes’ walk to the ExCel Exhibition Centre and the Docklands Light Railway both only 0.3 miles away. Central London is a short 20 minutes away with Tube transport. Our 4-star hotel offers fresh inspired living, with its 260 executive rooms each with free Wi-Fi access, a 40” LED TV and a private ensuite shower room with complimentary toiletries. With an enviable selection of room types, we have the right room type for you. Choose our Executive Standard Rooms, Junior Deluxe Suites or Suite Apartments. Some of the spacious apartments have balconies, with views across the waterfront towards the City. Relax with varied choice of living spaces, and cuisine types available. Choose from our British inspired Grand Café style restaurant with stunning waterfront views and seating for up to 120, the restaurant has a real ‘loft’ appeal that makes it a stunning backdrop to leisurely dining, and in the summer offers waterside seating. Or opt for the refined comfort of the hotels cocktail lounge bar with communal dining spaces, and luxury interiors. The hotel offers a 24hr room service menu as standard. The DoubleTree By Hilton, London Excel offers a full concierge team whom are on hand to assist 24hrs a day to assist with all the details of your visit. Our public areas include a fully functional IT zone for guest use, onsite fitness room with cardio equipment, and complimentary Wi-Fi throughout. For the business traveller we also offer a first come first served basis, shuttle service midweek transporting our guests into the heart of Canary Wharf. The O2 Arena and Canary Wharf are just a 10-minute tube ride away, and closer-by, the ExCel Exhibition Centre is next door to the hotel. DoubleTree by Hilton, the little things mean everything. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London ExCel

Address: 2 Festoon Way | Royal Victoria Dock, Excel, Newham, London E16 1RH, England (Formerly Ramada Hotel and Suites London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: £88 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London ExCel 4*
Number of rooms: 260
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Hotels.com, Travelocity, Priceline and Jetsetter so you can book your DoubleTree by Hilton Hotel London ExCel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Hotel London Docklands
Ramada London
London Ramada
Hotel Style:
#174 Luxury Hotel in London
#343 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London ExCel staff and other travellers.
39 questions
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warwickshire
over a year ago
berkshire
4 months ago
County Wexford, Ireland
7 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel London ExCel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a waters view”
 of 5 bubbles Jimbob1393, 4 Jan 2017 | Read review
“Try and get a room with a river view.”
 of 5 bubbles pidgeoncj, 30 Dec 2016 | Read review
“River or City View”
  • Corridor in to suite
  • The Stained sofa in question!
 of 5 bubbles paulv616, 30 Dec 2016 | Read review
“Cannot help as it was dark when we arrived and very very foggy when we left so we could not enjoy the view at all”
 of 5 bubbles Angi0509, 30 Dec 2016 | Read review
“Ask for a bath??”
 of 5 bubbles 371seann, 27 Dec 2016 | Read review
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