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Novotel London ExCeL

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#300 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
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1 room 2 adults 0 children
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Novotel London ExCeL
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2,134 Reviews from our TripAdvisor Community

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Cheshire, United Kingdom
Reviewed 4 days ago NEW

I have stayed at this hotel twice when attending excel. It is always our first choice. The first time was in 2016 and everything was great. This time there were some improvements going on and whilst there was no noise disruption, the smell from the drains was nauseating and we had to have windows open just to be able to...

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Thank Linda-kilmory
Crawley
HOTEL’S FAVOURITE REVIEW
Reviewed 6 February 2017

We were only staying for one night over the weekend of the 4th February and arrived in the (very secure) car park. Signage to the Reception area was nice and clear and we were greeted by very polite, smart and friendly staff. The hotel is very modern and extremely clean. Our room (307) was spacious, with a hairdryer, plug sockets,...

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1Thank CrawleyEagle
About Hotel's Favourite Review
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thanks a lot for this nice review and great score. We are delighted that you enjoyed staying in our hotel but and really appreciate that you highlighted the friendliness of our staff. Our team is looking forward to welcoming you again in the near future. Kind regards, Noemi Szecsenyi

Paris, France
Reviewed 5 days ago NEW

Novotels are often chosen for the consistency of the product and this one certainly is no exception to this rule. The location is nice and very convenient for Excel trade show visitors. The rooms are OK, lack of sockets near the bed to plug electronic devices. Bathrooms are minimal, not to mention the horrible Accor cane sugar bath products (beurk)....

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Thank sime76
Reviewed 1 week ago NEWvia mobile

Yet another great stay in the Novotel Excel, all the staff are great there and very professional, they all will go that extra mile to help in any way they can. As for the bar area, staff there like Istvan and Teodora make it feel like a second home and always feel comfortable when eating there, and I love the...

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Thank Steven S
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thank you ever so much for this lovely review Steven. It is always great to have a nice feedback especially from a loyal guest like yourself. Big thanks for mentioning 3 of our colleagues as well. No doubt that they are all very important members of our team. We are looking forward to welcoming you in our hotel again very...

Reviewed 1 week ago

Best located hotel in Dockland area ..just walking distance to Exhibition , DLR & Emirates cable car for O2. Hotel itself is very good on the banks of river and great service from staff. only one thing missing in the hotel is Full service Restaurant but their New PIZZA station is great to compliment that.

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Thank Paras G
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

5 out of 5! WOW! Thanks for this great score and review Paras. We are delighted that you had a pleasant stay and took advantage of our new pizza concept. We hope to welcoming you again in the near future. Kind regards, Noemi Szecsenyi

Brighton, United Kingdom
Reviewed 1 week ago via mobile

We stayed at this great hotel for the C2C weekend. Great location and we all enjoyed "commuting" into the O2 by the Emirates Cable Car. Modern, clean and good sized rooms (bath and shower) and brilliant breakfast. Lovely friendly staff and especially Ilona (who looks after the dining area in the morning) she was lovely. One of those special people...

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Thank Caroline P
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thank you so much for sharing your experience with us Caroline and especially for mentioning our colleague, Ilona. She is indeed a bit asset to our team and we really appreciate you recognised this. I will definitely share your lovely feedback with her as I am sure your words will brighten up her day. Thank you again for leaving a...

Reviewed 1 week ago via mobile

I recently stayed at the Novotel with my partner for our one year anniversary and I could not have asked for a better stay. The staff had constant communication with me and helped me plan a surprise for my partner. As I walked into my room I had seen the Novo team had already sprinkled pink petals on our bed...

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Thank Yasmin M
Reviewed 1 week ago via mobile

We booked this hotel in January as my daughter was dancing at move it at the excel. Needless to say the location was excellent after spending all day in our feet to walk a few hundred yards to the hotel. The rooms were of a reasonable size with very comfortable beds. We ate at the restaurant as there is very...

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Thank Paperba
London, United Kingdom
Reviewed 1 week ago

This review could have gone badly as when I arrived at the hotel, there were *a lot* of preteen girls who were performing at Excel squealing in the way that only girls can do. I can say I was worried! Fortunately I was given a room on the top floor (thank you again to the kind reception staff lady with...

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Thank LoveLondonLife
Scotland
Reviewed 1 week ago

Stayed here while we were visiting the 02 Arena for C2C. A friend had recommended it and we are so glad that we took up that recommendation. They are currently refurbishing rooms and we were lucky to get one of the newly refurbished rooms. The rooms are very clean, smart and well designed. There was a glass screen between the...

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Thank Last1Standing

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  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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Here's what travellers have asked, with answers from Novotel London ExCeL staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check where the drilling is :-)”
 of 5 bubbles johnrr259, 8 Mar 2017 | Read review
“probably overlooking the water at the back would be quieter, I was woken up by dustbin's being emptied at the front of the hotel.”
 of 5 bubbles 831JohnS831, 4 Mar 2017 | Read review
“best views”
 of 5 bubbles Patrycjaa0, 20 Feb 2017 | Read review
“None, all the same unless you pay extra for a business type room”
 of 5 bubbles Y7239DWchrisc, 13 Feb 2017 | Read review
“Shower and air con set to be economical, still nice and warm tho.”
 of 5 bubbles Rupert19, 11 Feb 2017 | Read review
5 of 5