CitizenM London Bankside
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CitizenM London Bankside

Traveller (1899)
citizenM room
Room & Suite (174)
canteenM lunch
Dining (148)

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About

4.5
#353 of 1,129 hotels in London
4.5 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.3 of 5 bubbles
Value
At citizenM London Bankside, you’ll find smart tech, designer furniture and the comfiest beds this side of the Thames. We’re a 6-minute stroll from London Bridge, 8 minutes from Southwark Station and a 30-minute train ride to City Airport. Ever heard of contactless stays? With our app on your smartphone, you can do everything from check-in and food-menu browsing to controlling your entire room - with just a swipe of your finger. Our cleaning standards have always been world-class, now they're beyond amazing. Be comfortable in your deep-cleaned (and disinfected) room and our famous XL king-size wall-to-wall beds, jungle-like showers and a great movie library on your TV. The bedside MoodPad tablet controls the entire room (just like our app) so you don't need to get out of bed at all. When not sleeping or relaxing, hang out in the living room, packed with colourful Vitra furniture, art and books. Our 24/7 canteenM kitchen serves tasty meals, cocktails and snacks whenever you want. Our hot & cold breakfast buffet comes with unique local treats, familiar favorites, and healthy options for everyone — including vegans and vegetarians. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Kids stay free
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Coffee shop
Breakfast available
Breakfast buffet
Snack bar
Meeting rooms
Photo copier / fax In business centre
Non-smoking hotel
Shared lounge / TV area
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Extra long beds
Bath / shower
Air purifier
Housekeeping
Safe
Telephone
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quirky Hotels
Hidden Gem
Languages Spoken
English, Spanish

Location

20 Lavington Street, London SE1 0NZ England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
Heathrow Airport
15.6 mi
See all flights
Southwark
6 minUnderground
4,936Reviews49Q+A100Room tips

Reviews
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Detailed Reviews
alshmc wrote a review Jan 2020
Ballymena, United Kingdom4 contributions7 helpful votes
5.0 of 5 bubbles
We came here for the weekend and stayed two nights, seeing as we only need a room to sleep and shower in this was perfect. The room was actually bigger than we expected and my husband loved the fact everything was controlled by iPad. Despite being next to traffic, we heard very little, and the black out blinds worked amazingly. We loved the mood lighting and had a good laugh with the "romantic" setting. It was spotless and clean and loved the added touch of skipping getting he room cleaned and the money spent goes to their selected charity. Often you find if you stay in a few hours you end up watching rubbish TV but the collection of movies is fantastic which we made good use of.
We stayed for breakfast and there was a good range of food, I'd perhaps suggest more cereal options as they were all quite seedy and granola like, however breakfast was still good.
Staff were very pleasent and helped us check in easily and always smiled and greeted us coming and going when they could.
We've said if there is ever a citizenM hotel where we travel we for sure will stay there!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FoodiePam wrote a review Jan 2020
Albany, New York83 contributions99 helpful votes
4.0 of 5 bubbles
Augustina. Julie. The Staff. The people are what make this an exceptional hotel. Everyone is smiling and helpful. Passionate. When Augustina found out it was my birthday, she decked out our room with balloons, snacks, a certificate for free drinks at the bar, a Citizen M card that was personalized, handmade decorations on the wall, 4! desserts. Such a nice surprise! When we had a small issue with our rooms, Julie went out of her way to help us—and gave me a birthday hug.

This is the second stay at Citizen M Bankside for my mom, my husband, and me; our first stay was March 2019. I will say that this time we found our first room a bit worn—faucet was wobbly and toilet was leaking. We were moved to a new room though and it was in tip top shape.

This hotel is not for everyone—and they make that clear on their website. No one should be surprised at the absence of a tea kettle or the size/layout of the room. The room IS small—but it works. Soaps/shampoo are provided, towels are large, storage is well thought out, bed is large. However, no matter how you arrange yourselves in the bed, if there are two of you, some climbing over or maneuvering is required to get in/out of bed due to the placement. If you’re 6’6” like my husband, the room and bed feel small. The bathroom provides little privacy. If you’re a single occupant, however, these are non-issues.

The location is wonderful. Quiet neighborhood yet within short walking distance to two tube stations, Tate Modern, Globe, Waterfront, Borough Market, several restaurants. A Marks & Spencer Simply Food is directly across the street with another small market just a few blocks away. Bus stop right around the corner.

Will we stay here next time? That will be up to my tall husband who found the room smaller than we did. If we do stay elsewhere, I know there is much we will miss about the Citizen M Bankside.
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Date of stay: January 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizenEirini, Assistant Hotel Manager at CitizenM London Bankside
Responded 25 Jan 2020
Hi citizenFoodiePam, Thank you so much for taking the time to tell us about your stay! Your feedback is much appreciated and we are delighted to see that you enjoyed your experience with us! Thank you for your feedback regarding our ambassadors. I am happy to see that they made your stay and you enjoyed having them around, they truly are the soul of citizenM. I will share your comments with them and believe me you will make their day :) We hope to see you again sometime soon. Safe travels and all the best, citizenEirini
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westside_eastside wrote a review Aug 2020
Birmingham15 contributions19 helpful votes
4.0 of 5 bubbles
This is a quirky hotel which has a slightly different vibe to others. Cannot fault the price (cheaper due to covid I think).

We were greeted upon arrival by the front desk who guided us through the check in process. This was seamless and we went straight to our room within a minute as we had prepaid and had a QR code to scan.

The beds are massive. The biggest Ive ever stopped in. It was like sleeping in a different bed to my other half which made for a proper good night sleep!

The cleaner popped by during the day and asked us if we wanted a room clean or clean towels, water top up or fresh pillows which was nice.

The windows allow huge amounts of light into the room which can be controlled how you like. Everything from the TV, blinds, curtains, temperature etc are controlled from an iPad. I personally found this a bit of a chore to work out but got the hang of it all after playing with the system for a good 20 minutes. The bathroom was clean with a huge rainfall shower which was perfect.

There is a bar on site and free bag drop which allowed us to spend the day in London without having to lug our suitcases around with us. The bus stop is just outside and the nearest tube station (Southwark) is a 8-10 minute walk away.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eirini Vorgiatzidou, Other at CitizenM London Bankside
Responded 2 Sept 2020
Hi there citizen ''Westside_Eastside'' , Thank you so much for taking the time to tell us about your stay. Your feedback is much appreciated and we are really happy to see that you enjoyed your experience with us, and the company of our ambassadors who are the true soul of citizenM. It has been difficult times for hospitality in general and we put a lot of effort on the operationally side of this and getting ready for our guests to have a safe and enjoyable stay with us, so it really means a lot to know that you felt safe and ease during these uncertain times. These very kind words mean the world to us and we were very happy to accommodate you in this new world! From your review we can really feel you are 100% match to our concept and really understands the reason behind it. The world is in constant movement and here at citizenM we love to be up to date, that's why we have launched a new APP that you can download for free. Not only you will be able to create new bookings but you can also control your room with your screen, create your room key, and set the temperature for your room at your best convenience even before arrival (among other things). Thank you again for staying with us in this difficult times and we really hope to see you soon. Until then, please keep safe and positive. Citizen Eirini
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GabriellaBrondani wrote a review Jan 2020
Johannesburg, South Africa149 contributions110 helpful votes
5.0 of 5 bubbles
I adore the CitizenM brand and service offering for many reasons. The location of their hotels (very central with local transport easily accessible) is one; the most comfy beds and pillows is another (best sleep I've ever had in London!); the overall ambience and vibe from the time you step through the doors another. Too much to mention! This hotel is conveniently located a short walk away from Southwark station with many restaurants and dining places easily reachable on foot surrounding the hotel. The tech features and "little bits of personality of CitizenM" in each room is awesome - very unique and fun. I enjoy staying at this hotel when I travel for work as the downstairs area by the bar/entrance is very vibey and fun, which makes travelling and working alone a lot more manageable :)
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Date of stay: November 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jaybee267 wrote a review Sept 2021
Glasgow, United Kingdom26 contributions48 helpful votes
4.0 of 5 bubbles
Stayed here with my wife for 3 nights. The check in procedure is so quick and easy, 2 mins max and same with checking out. The rooms are like modules/capsules suited us down to a tea. Massive comfy bed at end of the room, not suitable for people with mobility problems as there is only 1 way on and having to clamber over someone if sharing. Toiletries were all provided and if you want your room cleaned you request it through the tablet which also controls the lights, TV, blinds and climate control, a wonderful idea in my opinion. We payed extra for a breakfast, choice was good and as its a buffet service you could choose what and how much you wanted. The staff were very knowledgeable and very approachable when sitting in the bar late in the evening. Location is superb, within 5mins of southwark tube and London bridge tube stations, also a few mins walk to Blackfriars bridge. Overall would certainly return but remember rooms are not for the elderl.
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Date of stay: September 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Room Tip: High floor on courtyard very quiet for sleeping but seemed to be the same no matter what room...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John P wrote a review Mar 2020
Plymouth, United Kingdom58 contributions43 helpful votes
3.0 of 5 bubbles
The location of the hotel was perfect for central London. Staff were also very friendly and helpful.it is the overall product itself that wasn’t to my taste. He hotel is very modern with DIY check in and check out. This actually worked well. The room was a very modern style consisting g of a sort of pod for a toilet and shower. The washbasin was then within the room space itself. I did not like that there was nothing to block out the natural daylight, e.g. no bling or curtain is fitted that would do this. As a consequence I did not have a good night sleep. Big let down is that there were no hot drink making facilities in the room. Overall a bit disappointed.
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Date of stay: February 2020
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from citizenEirini, Assistant Hotel Manager at CitizenM London Bankside
Responded 9 Mar 2020
Hello Johh, Thank you so much for taking the time to tell us about your stay! Your feedback is much appreciated as we look to improve our product and service continuously. We are sorry to hear you did not have the most comfortable stay. We have re-designed the hotel with today's modern traveller in mind, and that meant taking away the usual hotel cliches and making the rest as great as can be. That's why our beds are huge and comfy, the movies and Wi-Fi free, and the showers truly jetlag busting. Each room has curtains and black out blinds. Controlling your room with the MoodPad should be simple and enjoyable. Also, you can adjust the curtains and the blinds from the wall switches.  Our ambassadors are always available to help in case something isn't working. We truly hope you enjoyed your time here in the city and we wish you safe travels! All the best, citizenEirini
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831cathalki wrote a review Oct 2022
Limerick, Ireland1 contribution
5.0 of 5 bubbles
The hotel is very close to the London Bridge area for pubs & Restaurants and also the borough Market (under 10 mins walk). It was in a quiet location as we had a very good sleeps, could hear no street noise (Room was facing onto an internal courtyard) and the area felt very safe. The hotel has a very modern designed, self servive checkin/checkout. Everything in the bedroom is controlled by an iPad and easy to navigate (Lights, Blinds, A/C, Shower Colour Lights, TV). Rooms are not big, but still functional with a hanging closet with X8 clothes hangers and a large pull out drawer underneath the bed to put your suitcases. Breakfast was very good and because you purchase your breakfast, you can get free tea/coffee/water later in the day or after coming back from the pub. The Bar is open all night. The hotel is very clean all over. The staff were very friendly and helpful. We will stay here again on our next visit to London.
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Review collected in partnership with this hotel
Date of stay: October 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chinga747 wrote a review Feb 2020
Copenhagen, Denmark1 contribution2 helpful votes
5.0 of 5 bubbles
cannot say enough about how comfortable and BIG the bed was! it literally was wall to wall! our room had a nice city view. the rain shower was really nice too. i loved the in-room tech that lets you set a mood for the room that includes drawing the blinds, setting the lights, playing background music. we'll definitely look for CitizenM in other cities we visitas well! the London location is exceptionally convenient with metro close by, but also with a bus stop for the Stansted airport further down the street.
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Review collected in partnership with this hotel
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard A wrote a review Aug 2020
Coventry, United Kingdom98 contributions119 helpful votes
5.0 of 5 bubbles
Not a single thing to fault about this place. Excellent location in Bankside, very funky design, spotlessly clean, brilliantly efficient self check in service, huge and very comfortable bed, wonderful monsoon shower and absolutely everything in the room can be controlled, tweaked and changed via an iPad, including the mood lighting and window blinds. The icing on the cake is the outstanding value. What a superb stay we had!
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eirini Vorgiatzidou, Other at CitizenM London Bankside
Responded 16 Aug 2020
Dear citizen 272richarda , Thank you so much for taking the time to tell us about your stay, your kind words really mean a lot to us! We are glad to hear that you enjoyed your citizenM experience and the company of our ambassadors who are the true soul of citizenM. I am also happy to hear that you liked our super-fast check-in and check-out process. We do not believe in making you wait in lines or any longer than is necessary, and I am happy that you experienced this. From your review we can feel you are 100% match to our concept and really understands the reason behind it. Don't forget we are taking over the world. citizenM is now in Amsterdam, Paris, Glasgow, London, New York, Rotterdam, Schiphol Airport Amsterdam, Taipei, Shanghai, Copenhagen, Zurich, Seattle, Boston,Kuala Lumpur, and coming soon to Geneva, San Francisco, Washington D.C., Miami, Los Angeles and Rome . See you again sometime soon. All the best and keep safe, citizenEirini
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Fun_travel_space3 wrote a review Aug 2020
Copenhagen Region, Denmark44 contributions29 helpful votes
2.0 of 5 bubbles
This hotel is quite overrated and too expensive for what You get. With regular prices around 150-200 £ Per Night all the so called affordable ‘luxury’ You get is a dorm room with a King size bed that fills the entire Room. The restaurant area looks also like the College or High School canteen with similar canteen food, drinks and staff.

Cannot recommend this for the Quirky experience or as good value for money.

Also they have porn films in their free movies Selections. Didnt appreciate this, but maybe the type of Clientele who’d love this is also the type who’d fancy this hotel.
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Date of stay: November 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Calvo Yeste, Other at CitizenM London Bankside
Responded 5 Aug 2020
Dear Free_traveller92, Thank you so much for taking the time to tell us about your stay! Your feedback is very much appreciated as we look to improve our product and service continuously. citizenM has a unique personality and likes to be approachable, down-to-earth, friendly and worldly wise. While we take our aim of providing a stylish and affordable hotel very seriously, citizenM also acts with a sense of humour. Above all, citizenM wants to offer a new type of hotel experience for a new type of traveller: people who value personal choice, modern design, friendly technology and the proximity to a city – for an accessible price. I am sorry to hear that you find the size of our rooms small. We are a very unique hotel and we accept that not everyone may like the room design. We are as transparent as possible showing images of the rooms both on our website and our other review and booking platforms such as Trip Advisor/Booking, but it sometimes comes down to personal taste. We understand that our bedrooms may be smaller in comparison with other hotels though we have designed them to provide a great night's sleep. To us, it's the most important thing. That’s why our rooms have a giant XL bed, powerful rain shower and working desk, all as standard. With that in mind we also designed our great living room space, filled with great Vitra furniture for our guests to come and relax with us whilst they enjoy a bite to eat and/or a well deserved drink. We'd like to add that we listen to your feedback and we constantly review the designs of our rooms to meet modern travellers' expectations. While our existing hotels remain as they are, our new and future rooms look different. Regarding the movies, we indeed provide a range variety of them completely for free, so that it is up to everyone whether to enjoy them or just skip them for next time. We hope to see you in the future in one of our latest hotels so you can experience our latest designs. Thank you again for your feedback. Safe travels and keep safe, CitizenLaura
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David Stewart asked a question Sept 2020
Oxford, United Kingdom2 contributions
Do you have any lift and my wife is a wheelchair
Answer from citizenEirini
United Kingdom1 helpful vote
Hello Trail14338396887, Thank you for your interest in our hotel. CitizenM Bankside has two lifts and we offer the following in our property. - Accessible public entrance. - Accessible route from the accessible public entrance to the registration area. - Accessible route from the accessible public entrance to the accessible guestrooms. - Accessible route from the accessible public entrance to all areas where food and beverages are sold. - Accessible guest rooms with mobility features have doorways that provide 32” of clear width. - Accessible restaurant. For more information visit our website or send us an email to londonbanksideteam @ citizenm . com We look forward to welcoming you. Safe travels, CitizenEirini
Nathalie F asked a question Oct 2019
Marina del Rey, California5 contributions
Do the hotel offer late check out? Is there a fee? Thank you
Answer from Evelyn D
Berlin, Germany136 contributions85 helpful votes
Yes, GBP 29 for late check out until 4 pm.
Hal71 asked a question Sept 2018
Fulwood, United Kingdom5 contributions
Are there any plans to have a kettle and cups in the rooms?
Answer from Katesx
Leeds, United Kingdom78 contributions108 helpful votes
I give them feedback every single time I stay about the lack of kettle / cups and I get the same response about only being able to get tea / coffee from the bar - not ideal when you want a coffee at 6.30am in your pyjamas!! So I would say no, probably not at the min. Although, if enough people request the facility they might change their minds!!
hallidayny wrote a tip Apr 2024
New York City, New York140 contributions55 helpful votes
5.0 of 5 bubbles
"Ideal for solo business traveler. A little tight for couples, but OK if out a lot. Squeeze for families-get bigger room."
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RoseThistleLady wrote a tip Jan 2024
London, United Kingdom134 contributions95 helpful votes
5.0 of 5 bubbles
"Ask about Marvin :) "
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Alison T wrote a tip Jan 2024
117 contributions51 helpful votes
3.0 of 5 bubbles
"Bed is against window so 1 person has to climb over the other to get out . Don’t visit if this isn’t suitable for you"
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Wildeurope wrote a tip Oct 2023
Penrith, United Kingdom64 contributions35 helpful votes
5.0 of 5 bubbles
"This is a great spot for visiting London. The Tate Modern is near, and tourist areas are a walk along the river away."
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Karina P wrote a tip Sept 2023
3 contributions2 helpful votes
2.0 of 5 bubbles
"Book somewhere else"
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There are more places to choose from in the London area.
PRICE RANGE
£143 - £230 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonSouthwark
NUMBER OF ROOMS
192
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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CITIZENM LONDON BANKSIDE - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about CitizenM London Bankside
Which popular attractions are close to CitizenM London Bankside?
Nearby attractions include Immersive Gamebox - London Southbank (0.2 miles), Shakespeare's Globe Theatre (0.2 miles), and The Grid (0.3 miles).
What are some of the property amenities at CitizenM London Bankside?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at CitizenM London Bankside?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at CitizenM London Bankside?
Guests can enjoy a lounge, breakfast, and a snack bar during their stay.
What are some restaurants close to CitizenM London Bankside?
Conveniently located restaurants include Lord Clyde Southwark, Oxbo Bankside, and Lord Nelson.
Is CitizenM London Bankside located near the city centre?
Yes, it is 1.0 miles away from the centre of London.
Are any cleaning services offered at CitizenM London Bankside?
Yes, dry cleaning and laundry service are offered to guests.
Does CitizenM London Bankside offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at CitizenM London Bankside?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to CitizenM London Bankside?
Many travellers enjoy visiting Houses of Parliament (1.2 miles), Tower of London (1.0 miles), and Churchill War Rooms (1.4 miles).
Is CitizenM London Bankside accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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