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ibis London Shepherds Bush - Hammersmith Hotel

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Traveller (462)
Room & Suite (206)
Dining (79)
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About

#318 of 1,170 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
We are now open and ready to welcome you in our hotel with extra measures and cleaning procedures to protect our guests, colleagues and contractors.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Parking
Wifi
Coffee shop
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Snack bar
Newspaper
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Telephone
Flatscreen TV
Bath / shower
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, French, Spanish, Italian and 2 more
Hotel links
Special Rate:ACCOR Live Limitless - Become a Member and BOOK DIRECT - Save %10
2,499Reviews72Q+A100Room tips

Reviews
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Traveller rating
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Barnaby21 wrote a review 4 Mar
23 contributions23 helpful votes
Clean and comfy room with parking nearby. Friendly staff. Would recommend for a stay but skip the breakfast which is over priced and of very poor quality (unless you like your sausages lukewarm and hash browns the consistency of cardboard).
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Aga E, Other at ibis London Shepherds Bush - Hammersmith Hotel
Responded 1 week ago
Dear Barnaby21, Thank you for your detailed feedback! We're glad to hear that you found our rooms clean and comfortable, and that you appreciated the convenience of nearby parking. It's great to know that you encountered friendly staff during your stay. We apologize for any disappointment regarding the breakfast quality. Your comments are valuable to us, and we will take them into consideration to improve our offerings. We appreciate your recommendation and hope to have the opportunity to welcome you back for another stay in the future! Kind Regards, Aga Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tinman from Aus wrote a review Aug 2022
Melbourne, Australia211 contributions63 helpful votes
+1
Hotel's Favourite
Clean hotel with excellent amenities. A very straight forward corporate/business style hotel. Very close to Westfield and Shepherds Bush tube. You don't go to London to stay in your hotel room, you go to see the sights. That said, it's great to come back to a clean and comfortable room.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
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Response from Egle Navikaite, Other at ibis London Shepherds Bush - Hammersmith Hotel
Responded 10 Aug 2022
tinmanFromAus We are very grateful for your 5 stars! It is always a pleasure to receive such a positive review. Our team will be looking forward to have you stay with us again once you are in London. Best Regards Egle
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Col from Darlo wrote a review Feb 2024
Stafford, United Kingdom21 contributions8 helpful votes
Easy to find hotel within close proximity to Shepherd's Bush tube but at night some unsavoury characters around (not the hotels fault). Bed comfy and good night's sleep had. Room small with very small toilet and shower pod attached on. Needs some more sockets in the room. Breakfast was average to be honest, nothing special. Staff seemed busy and rushing around. Food not always replenished after gone so little bread for the cheese and hams. Staff generally friendly but not all Was expecting a little better but I'd say 5/10
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Handy for underground and Westfield centre but area a bit run down
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Aga E, Other at ibis London Shepherds Bush - Hammersmith Hotel
Responded 2 weeks ago
Dear Themightydarlo, Thank you for taking the time to share your feedback with us regarding your recent stay at ibis London Shepherds Bush - Hammersmith. We appreciate your comments and would like to address your concerns. We understand that the presence of unsavoury characters around the hotel at night was not ideal for you. While we cannot control the actions of individuals in the vicinity, we do take guest safety seriously and have security measures in place to ensure a comfortable stay for our guests. We are glad to hear that you found the bed comfortable and had a good night's sleep. However, we apologize for any inconvenience caused by the size of the room and the limited number of sockets. Your feedback has been duly noted, and we will consider ways to improve the room facilities for our future guests. Regarding breakfast, we apologize if it did not meet your expectations. We appreciate your feedback regarding the replenishment of food items, and we will address this with our team to ensure that all items are adequately stocked throughout the breakfast service. We are sorry to hear that not all of our staff members were as friendly as expected. Providing excellent customer service is of utmost importance to us, and we will use your feedback to further train and develop our team members. Thank you for sharing your rating with us. We always strive to provide the best experience for our guests, and we are sorry that we fell short of your expectations on this occasion. Kind Regards, Aga Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Discover new wrote a review Feb 2024
9 contributions8 helpful votes
Stay there 3 nights after disappointing stay in Ibis Styles in Barcelona and can recommend it. As I expected as a frequent guest at Accor hotels - very clean hotel, pleasant stay, nice staff, very good breakfast, coffee and tea in the room. The location is perfect - with very good connections to the city center. The only cons: it is an old hotel and the floor creaks everywhere - in the room, in the corridor, in the rooms above or next
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Aga E, Other at ibis London Shepherds Bush - Hammersmith Hotel
Responded 2 weeks ago
Dear Discover16171819, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay at our hotel and that it provided a pleasant contrast to your previous experience. Your compliments regarding our cleanliness, staff, breakfast, and convenient location are greatly appreciated. We apologize for any inconvenience caused by the creaking floors. We understand the importance of a comfortable stay and will certainly address this issue to ensure a smoother experience for our guests in the future. We hope to have the opportunity to welcome you back again soon for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing to stay with us. Kind Regards, Aga Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kira T wrote a review Jan 2024
21 contributions97 helpful votes
Not great. Location is excellent and convenient. There’s a Pizza Express right next door, tons of shops within steps, and the Westfield Mall is a couple of blocks away, That said: bleh. Someone had been smoking up a storm in our bathroom before we arrived. The smell was overwhelming. We got one of the room cleaners to give us a bottle of that “magic spray” that’s supposed to eliminate smoke smell, but the nasty stink lingered all night, despite a LOT of spraying. The bed was… okay… but not up to good hotel room standard, with a weird thin mattress, a mattress topper thingie, and legs that were starting to buckle a bit. The bathroom is a weird pod-like curvilinear plastic installation in the corner of the room. It’s a step up to get in. The loo bowl is molded into the wall, not a separate unit bolted to it, so it sags a tad when you sit down: very surprising! And not in a good way. Towels were… clean? But didn’t look that sanitary. Then in the morning, my husband took a shower, and the drain was completely blocked! Water all over - as though in a wet room - except it is not. The shower didn’t drain AND the bathroom floor had standing water and soapsuds on it. Very unpleasant and he could not finish showering because the flooding would not stop!!! Needless to say I was unable to shower myself. Maybe we got a substandard Hotels dot com room? I don’t know. But even at a decent-ish rate this hotel was not worth it and we will be avoiding the Ibis brand In future.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Aga E, Other at ibis London Shepherds Bush - Hammersmith Hotel
Responded 11 Jan 2024
Dear Kira T, Thank you for taking the time to share your feedback regarding your recent stay at ibis London Shepherds Bush - Hammersmith. We appreciate your compliments on our excellent and convenient location, with nearby amenities such as shops and the Westfield Mall. We are truly sorry for the inconveniences you experienced during your stay. Please accept our sincere apologies for the smoky smell in your bathroom. We understand how unpleasant this must have been for you, despite the efforts made to eliminate the odor. We have taken note of your feedback and will address this matter with our housekeeping team to ensure such occurrences are minimized in the future. We apologize for the discomfort caused by the mattress and the condition of the bathroom. Your comments have been duly noted, and we will take them into account as we continuously strive to improve our guests' experience. Furthermore, we apologize for the blocked drain in your shower and the resulting flooding in the bathroom. This is certainly not the level of service we aim to provide, and we regret that you were unable to finish your shower. We will investigate this issue and work towards a solution to prevent future incidents. Your feedback regarding the cleanliness of the towels has been acknowledged, and we will discuss it with our housekeeping team to ensure that all our towels meet the highest standards of cleanliness and hygiene. We understand your disappointment, and we regret that your experience did not meet your expectations. We would like to assure you that this is not indicative of our usual standards, as we strive to provide our guests with a comfortable and enjoyable stay. Once again, we apologize for the inconveniences you encountered. We appreciate your feedback as it helps us identify areas for improvement. We hope that you will reconsider and give us another chance to provide you with a better experience in the future. Kind Regards, Aga Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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analillobertoldi wrote a review Nov 2023
Lisbon, Portugal2 contributions
It was very wise to choose Ibis Hotel for my stay. The location was perfect, the staff was exceptional, the room was comfortable and clean. And the breakfast was too delicious. It's a great value for the price. I definitely recommend it. If you are going to London, this is the option.
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Aga E, Other at ibis London Shepherds Bush - Hammersmith Hotel
Responded 30 Dec 2023
Dear analillobertoldi, Thank you so much for your glowing recommendation! We're delighted to hear that choosing Ibis Hotel for your stay turned out to be a wise decision. It's wonderful that you found our location perfect, our staff exceptional, and your room comfortable and clean. We're especially pleased that you enjoyed our delicious breakfast and feel that our hotel provides great value for the price. Your endorsement means a lot to us, and we appreciate you taking the time to share your positive experience. If your travels bring you back to London, we look forward to welcoming you again and ensuring another enjoyable stay. Safe travels! Warm regards, Aga Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leandro P wrote a review Nov 2023
1 contribution
Great experience, me and my wife were looking for a nice place to stay away from the children during the weekend and this was just what we need it. Thank you all for your service, we will definitely be back soon
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Aga E, Other at ibis London Shepherds Bush - Hammersmith Hotel
Responded 30 Dec 2023
Dear Mr. Pontes, Thank you for taking the time to share your experience with us. We're thrilled to hear that you and your wife had a great weekend getaway at our hotel. It warms our hearts to know that we could provide the perfect setting for you to enjoy some quality time away. Your appreciation for our service means a lot to us, and we're honored that you're considering a return visit. We look forward to welcoming you both back soon and ensuring another enjoyable stay. If there's anything specific you'd like for your next visit, please feel free to let us know. Thank you once again for choosing us. Best regards, Aga Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nina wrote a review Nov 2023
London, United Kingdom5 contributions
Really nice and cosy. The size of room was decent considering that it’s London, and the price was reflecting what we paid for, couldn’t be more happier!The staff were very accommodating and friendly. It’s situated in a very good location.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Aga E, Other at ibis London Shepherds Bush - Hammersmith Hotel
Responded 30 Dec 2023
Dear iwannabreakfree, Thank you for sharing your delightful feedback with us! We're thrilled to hear that you found our hotel cute and cosy, and that the room size met your expectations, especially considering the context of being in London. We strive to provide good value for the price, and we're delighted to know that you couldn't be happier with your choice. It's heartening to learn that our staff's friendliness and accommodation added to the positive experience. We're also pleased that our hotel's location proved convenient for you. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another cute and cosy stay in the future. Best regards, Aga Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ștefania G wrote a review Nov 2023
3 contributions
Stayed here beginning of November and I m very pleased with my stay! Staff was attentive and the hotel offers basically everything you need and is well located too. I will be back for sure! Thank you all
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Aga E, Other at ibis London Shepherds Bush - Hammersmith Hotel
Responded 30 Dec 2023
Dear ptefaniag, Thank you for sharing your positive experience from your stay with us in early November! We're delighted to hear that our attentive staff and the well-located amenities contributed to making your stay enjoyable. It's always our goal to provide everything our guests need for a comfortable and pleasant stay, and we're thrilled to know we succeeded during your visit. Your kind words and the promise of your return mean the world to us. We look forward to welcoming you back and ensuring you have another wonderful stay with us. Thank you for choosing us, and see you soon! Warm regards, Aga Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Johnny R wrote a review Nov 2023
1 contribution1 helpful vote
I stayed there for a 4 nights stay in London and I liked it quite a lot. The team was really helpful and welcoming. Overall Alva who was very friendly and knew pretty well the area and how to get to the city center. Really cool hotel, I recommend it for sure! 🥳🤙🏾
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Date of stay: October 2023Trip type: Travelled solo
Room Tip: If you look for a chill place with really nice staff and easy access to London city centre for a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Aga E, Other at ibis London Shepherds Bush - Hammersmith Hotel
Responded 30 Dec 2023
Dear Johnny R, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel to be friendly, welcoming, and cosy during your 4-night stay in London. It's wonderful to know that our team, especially Alva, contributed to making your stay enjoyable. We take pride in providing helpful and welcoming service to our guests, and we're delighted to hear that Alva's knowledge of the area and guidance on getting to the city center were beneficial to you. We appreciate your recommendation and are grateful for your kind words. It means a lot to us that you had a really cool experience at our hotel. Should your travels bring you back to London, we would be honored to welcome you again. Safe travels! Warm regards, Aga Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£98 - £159 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs / Hammersmith / Fulham
NUMBER OF ROOMS
128
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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IBIS LONDON SHEPHERDS BUSH - HAMMERSMITH HOTEL - Updated 2024

Frequently Asked Questions about ibis London Shepherds Bush - Hammersmith Hotel
Which popular attractions are close to ibis London Shepherds Bush - Hammersmith Hotel?
Nearby attractions include Adventox - Can you Escape (0.06 miles), Sherlock: The Official Live Game (0.03 miles), and Westfield London (0.3 miles).
What are some of the property amenities at ibis London Shepherds Bush - Hammersmith Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at ibis London Shepherds Bush - Hammersmith Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at ibis London Shepherds Bush - Hammersmith Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at ibis London Shepherds Bush - Hammersmith Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to ibis London Shepherds Bush - Hammersmith Hotel?
Conveniently located restaurants include Bill's Westfield, Pizza Pilgrims, and Le Petit Citron.
Are any cleaning services offered at ibis London Shepherds Bush - Hammersmith Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at ibis London Shepherds Bush - Hammersmith Hotel?
The staff speaks multiple languages, including English, Spanish, French, Italian, Portuguese, and Polish.
Are there any historical sites close to ibis London Shepherds Bush - Hammersmith Hotel?
Many travellers enjoy visiting Houses of Parliament (4.1 miles), Churchill War Rooms (3.9 miles), and Westminster Abbey (4.0 miles).
Is ibis London Shepherds Bush - Hammersmith Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.