Recently enjoyed a truly delightful stay at the Charlotte Street Hotel. Exceptionally comfortable beds, spotlessly clean, comfortable bedrooms and lounges, with beautiful decor and delicious food - but, for me, this hotel stands head and shoulders above the competition purely on account of the magnificent staff! Cheerful, friendly, knowledgeable, thoughtful and exceptionally helpful, these persons simply cannot do enough for their guests. We thank them most warmly for all their outstanding care for us and for all our family members. Five stars are not enough!
I went there with friends on Friday and ordered a glass or Sauvignon Blanc, New Zealand. The bill arrives and it turns out they gave me the Sauvignon Blanc, Sancerre. This is not the wine I ordered and a much more expensive wine. When I questioned the bill, they told me that they did have the wine I wanted but only in bottle form so they unilaterally made the decision to give me a glass of Sancerre. They should have made this known and clear to me when I was placing my order. There was not one apology - in fact they were all very defensive; and made me feel like I was the one in the wrong. I would not have minded this (coming to these places I am prepared to pay a premium) but the way the staff treated me was so bad I feel the need to write this review. I will never ever go back and do not recommend this place at all.…
Without doubt, this is the nicest Hotel I have stayed at. A beautiful boutique hotel with 5* service. The attention to detail is something I have not experienced elsewhere. Located in a lovely area surrounded by restaurants. Thank you so much for a wonderful experience.
This is a beautiful hotel. It has a much warmer and friendlier atmosphere than other London hotels I have used. Cannot fault any aspect of the facilities or the excellent staff. On a more mundane level you are walking distance from the main shopping streets, close to a tube station and yet located on what feels like a quiet village high street. Will use Charlotte St for all future theatre trips.
My wife and I fulfilled a long held wish to stay at this hotel which had come highly recommended. We got a very good Staycation deal and a room upgrade but all the rooms were interesting. Though the design touches are quirky and well placed, the biggest asset was the friendliness of the staff. The Hotel is obviously very popular as a business meeting place and the bar and restaurant can get crowded and noisy later on but staff were happy to set us up with a table in a seperate room for our meal. The bar cocktails are worth trying and the bar staff were friendly and funny. Really enjoyed our stay and would recommend this location to anyone who wants Bloomsbury themed design but with reliable hotel staff care. Can't wait to go back again.
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