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The W14 Kensington

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16-22 Gunterstone Road West Kensington, London W14 9BU England
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$147
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US$134
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US$123
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Expedia.comUS$147
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (308)
360
Panoramas (6)
Room & Suite (127)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 12/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The W14 Kensington
Updated 12/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#322 of 1,157 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
The W14 Hotel London is a 3 Star Hotel located in trendy Kensington, London. The hotel spans four beautiful Victorian town houses with original features and has been given a clean, contemporary look. Situated in a quiet, leafy, residential road close to the prestigious shops of High Street Kensington, the W14 Hotel London is just a 10 minute underground ride from the sights and sounds of Central London. You can view the W14 Hotel London on our interactive map. Please also read the W14 Hotel London Reviews.
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Full view
Property amenities
Street parking
Free High Speed Internet (WiFi)
Free breakfast
Taxi service
24-hour security
Baggage storage
24-hour front desk
Express check-in / check-out
Wifi
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Vending machine
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Flatscreen TV
Bath / shower
Soundproof rooms
Seating area
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Modern
Languages Spoken
English, French, Hindi, Italian and 1 more

Location

Full view
88Good for walkers
Grade: 88 out of 100
44Restaurantswithin 0.3 miles
9Attractionswithin 0.3 miles
1,861Reviews33Q+A100Room tips
Traveller rating
  • 717
  • 765
  • 201
  • 72
  • 106
Time of year
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  • English
Popular mentions
Customer wrote a review Dec 2020
1 contribution
We ended up leaving within minutes of checking in. Checked in last night (after second lockdown finished), and was greeted warmly by a reception staff. However we were asked for ID (despite being residence of the UK) and he took in our drivers licences, he photocopied them and kept the copies both soft and hard copies. Never have I experienced that before and was very concerned as to why that was done. At the time it didn’t cross my mind to ask why this was necessary. I have been sitting uneasy with the thought that personal information such as my home address is now available to the hotel. Not only was I asked for ID but so was my partner. Surely this a breach of personal information and wanted to know the reason as to why. We had called up once we left to ask why, and we were told by Kevin (the reception staff at the time) that it was a government policy, and that it would be kept on the hotel records for 10 years, he said it was to prove who it was staying there. That seemed oddly strange to be the reason as I had given him a card to hold and paid with same card too, we have never been asked for ID by hotels before. He also said it was help the government. We called up again the next morning, unhappy with the reason, and another member of staff (Mo) said it was for track and trace and that it would be destroyed within 21 days. However, if it was track and trace he was mentioning, surely it’s our name and numbers that are to be asked for and destroyed within 21 days not a copy of a drivers license. This has left me with a feeling of unease since checking out, and want a clear and definitive answer as to why this is. We were given a room right next to what seemed to be one of the only other residence in the building, and could hear even their conversation clearly from outside their room. This wasn’t too much of fuss but however was offered another room which was a helpful gesture. The room once walking in, had questionable brown stains on the throw on the bed and on the curtains. The room itself was nice and had everything we needed if we stayed. The purpose of booking the room was in case we stayed in London longer than we expected. We wanted to have a relaxed evening instead of having to rush back to catch the train and travel back home late at night. Instead, we decided that we check out and take the journey back home.
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Date of stay: December 2020
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Jim C wrote a review Nov 2020
4 contributions
The room was extremely small, but for the price (£35) - to stay in this part of London - it was amazing value (admittedly during lockdown). The room was nicely decorated and the bathroom great. There was no noice from outside or within the hotel.
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Date of stay: November 2020Trip type: Travelled solo
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Response from Viral Patel, Owner at The W14 Kensington
Responded 30 Nov 2020
Dear Jim C, Thank you for choosing to stay with us with us once again and sharing your honest appraisal and experience after your recent stay at The W14 Kensington. It was an absolute pleasure to have you and family at W14 Hotel. Me and my team are thrilled to hear that you have had a most comfortable stay with us here at the W14 Kensington.I remeber serving you as well my team during you stay. We are very glad to receive such a generous honest feedback in return of our all hard work. W14 Team will be very happy to hear that we have left great image of hospitality you have had a most comfortable sleep at The W14 Kensington and rating us 5* for service quality. I am glad to hear that we met your expectations especially with regards to facilities and the service our friendly team provided. It is comments like this that make a huge difference to them as they strive for this every day. I will pass your comments and honest appraisal to my team, i am sure they will all be thrilled to hear this !! We cannot wait to serve you again in not too distant future !! Stay Safe !! Kind regards, Viral Patel & The W14 Kensington Team
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Saint Of London wrote a review Nov 2020
London, United Kingdom2 contributions
I've stayed at this hotel a few times now, not only are the rooms well laid out, super comfortable beds and great shower. The staff are amazing, always very friendly and super helpful. Always willing to help and on hand whenever you need anything. Highly recommend this hotel if you are on business or even on holiday. Great price!
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Date of stay: November 2020
Value
Service
Sleep Quality
Trip type: Travelled on business
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Response from Viral Patel, Owner at The W14 Kensington
Responded 30 Nov 2020
Dear Saint_of_lonon, Thank you for recent stay with us and honest appraisal after your stay at The W14 Kensington. It was pleasure to have you and family at W14 Hotel. Me and my team are thrilled to hear that you have had a most comfortable stay with us here at the W14 Kensington. We are very glad to receive such a generous honest feedback in return of our all hard work. W14 Team will be very happy to hear that we have left great image of hospitality you have had a most comfortable sleep at The W14 Kensington and rating us 5* for service quality. I am glad to hear that we met your expectations especially with regards to facilities and the service our friendly team provided. It is comments like this that make a huge difference to them as they strive for this every day. I will pass your comments and honest appraisal to my team, i am sure they will all be thrilled to hear this !! We cannot wait to serve you again in not too distant future !! Stay Safe !! Kind regards, Viral Patel & The W14 Kesington Team
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Ell L wrote a review Oct 2020
1 contribution
Lovely room and great value for money! Staff were very friendly they would of done anything they could to help! Genourous take away breakfast unfortunatly due to Covid:( Good Covid measures in place Greay atmostphere Would deffinatly stay again!
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Date of stay: October 2020Trip type: Travelled as a couple
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Response from Viral Patel, Owner at The W14 Kensington
Responded 22 Nov 2020
Dear 689elll. Thank you for stating with us once again and sharing your honest appraisal and experience after your recent stay at The W14 Kensington. We are extremely delighted to hear that you have had a comfortable stay with us here at the W14 Kensington. We are thrilled and very glad to receive such a generous feedback in return of all our hard work. W14 Team will be very happy to hear that we have left great image of hospitality you have had a most comfortable sleep at The W14 Kensington and rating us 4* for service quality. I am glad to hear that we met your expectations especially with regards to facilities and the service our friendly team provided. It is comments like this that make a huge difference to them as they strive for this every day. Your kind words and compliments supersizes us to go even further than a extra mile. I will pass your comments and honest appraisal to my team, i am sure they will all be thrilled to hear this !! We cannot wait to serve you again in not too distant future !! Stay Safe !! Kind regards, Viral Patel & The W14 Kesington Team
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MaxTraveller101 wrote a review Oct 2020
London, United Kingdom2 contributions2 helpful votes
Excellent room, friendly and helpful staff, great location for local facilities. And, what's more, my en-suite has the most incredible 'rain shower'! A great complimentary 'grab and go' breakfast, strong free wifi signal. The other hotel guests are social, friendly, and very civilized. Overall, this hotel is more than excellent value for money and an easy pick for recommendation.
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Date of stay: October 2020
Value
Service
Sleep Quality
1 Helpful vote
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Response from Viral Patel, Owner at The W14 Kensington
Responded 22 Nov 2020
Dear MaxTraveller101, Thank you for recent stay with us and honest appraisal after your stay at The W14 Kensington. It was pleasure to have you and family at W14 Hotel. Me and my team are thrilled to hear that you have had a most comfortable stay with us here at the W14 Kensington. We are very glad to receive such a generous honest feedback in return of our all hard work. W14 Team will be very happy to hear that we have left great image of hospitality you have had a most comfortable sleep at The W14 Kensington and rating us 5* for service quality. I am glad to hear that we met your expectations especially with regards to facilities and the service our friendly team provided. It is comments like this that make a huge difference to them as they strive for this every day. I will pass your comments and honest appraisal to my team, i am sure they will all be thrilled to hear this !! We cannot wait to serve you again in not too distant future !! Stay Safe !! Kind regards, Viral Patel & The W14 Kesington Team
Read more
Previous
PRICE RANGE
US$64 - US$173 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the w14 hotel london
FORMERLY KNOWN AS
Ace Hotel
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
65
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Frequently Asked Questions about The W14 Kensington
Which popular attractions are close to The W14 Kensington?
Nearby attractions include Nell's Jazz and Blues (0.1 miles), The Famous Three Kings (0.2 miles), and Hammersmith Cemetery (0.3 miles).
What are some of the property amenities at The W14 Kensington?
Some of the more popular amenities offered include free wifi, free breakfast, and breakfast buffet.
Which room amenities are available at The W14 Kensington?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at The W14 Kensington?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at The W14 Kensington?
Yes, street parking is available to guests.
What are some restaurants close to The W14 Kensington?
Conveniently located restaurants include Wassouf Lounge, L'Elysee Artisan Cafe, and Indian Express. West Kensington.
Which languages are spoken by the staff at The W14 Kensington?
The staff speaks multiple languages, including English, French, Italian, Hindi, and Romanian.
Are there any historical sites close to The W14 Kensington?
Many travellers enjoy visiting Churchill War Rooms (3.6 miles), Houses of Parliament (3.7 miles), and Westminster Abbey (3.6 miles).