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The Sumner Hotel

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54 Upper Berkeley Street Marble Arch, London W1H 7QR England
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About

#281 of 1,164 hotels in London
Location
Cleanliness
Service
Value
Welcome to The Sumner Hotel. The Sumner has the intimate charm of an elegant hotel. Located in the heart of London within strolling distance of Oxford Street shopping, the bright lights of West End, and the tranquility of Hyde Park. The Sumner is a brand new townhouse hotel located in the heart of London and features award winning management. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. About The Sumner: The Sumner is a townhouse hotel located in the heart of London, and features the same award winning management as its sister hotel, Five Sumner Place. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. Tradition is combined with modern comfort, and all rooms are designer decorated and luxuriously appointed. They all feature air conditioning, widescreen LCD, LED/3D TVs, free Broadband, as well as all traditional amenities. For those guests wishing to indulge in something extra special, we provide in addition to our standard rooms a number of larger Deluxe rooms that have been custom designed with Italian Ligne Rosset furniture. The hotels centrepiece is an intimate and elegant sitting room with an original fireplace and timber flooring, the perfect place to enjoy a drink before or after any excursion into the centre London, which literally lies on the hotels doorstep. Located less than five minutes walk from Marble Arch Tube station and Oxford Street, a five minute taxi ride from Paddington station from which the Heathrow Express service runs, and five minutes walk from the tranquility of Hyde Park the hotel is positioned so as to provide you with the choicest mix of excitement, convenience and comfort. The Sumner is at the centre of all that is great about London, and our knowledgeable staff will be able to advise you on all the best places to go and the best things to see. The Sumner is a brand new townhouse hotel located in the heart of London. Part of an 1830s Georgian Terrace the hotel has been fitted to the highest standards, preserving many of the buildings historical characteristics and combining contemporary luxurious design with warm friendly and attentive service. Sumner Hotel Location: How to find us: By tube: The nearest London Underground station is Marble Arch. From the station turn right on Oxford Street and go first right into Great Cumberland Place. Then turn third left into Upper Berkeley Street and continue for approx 100 m - we are at number 54 on the left. By car: Marble Arch is conveniently situated close to the A5, A40(M), A41 and A4(M) and can easily be reached from the Heathrow, Stansted and Luton airports. The Sumner Hotel is 9.0 Miles away from the London City Airport.
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Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Baggage storage
Concierge
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Wifi
Breakfast buffet
Non-smoking hotel
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Room features
Air conditioning
Housekeeping
Safe
Telephone
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Quiet
Languages Spoken
English, Russian, German, Italian and 2 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
173Restaurantswithin 0.3 miles
29Attractionswithin 0.3 miles
1,502Reviews18Q+A100Room tips
Traveller rating
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Popular mentions
Ana wrote a review Jun 2020
1 contribution2 helpful votes
I stayed in the hotel at the end of January and I had an OK stay. However, there was a small change required in the invoice for the stay and I have sent over 10 emails and the hotel has refused to even acknowledge my emails nor address the issue. Very poor after sales service.
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Date of stay: January 2020
Location
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Trip type: Travelled on business
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michellev952 wrote a review Feb 2020
Exeter, United Kingdom9 contributions21 helpful votes
Booked two rooms both of which were spacious, modern and very comfortable. Very quite rooms. Perfect location, would definitely stay again. Excellent value for money. Good showers, reasonable price mini bar, spotlessly clean
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Date of stay: February 2020Trip type: Travelled with friends
2 Helpful votes
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neil m wrote a review Feb 2020
Lorenskog, Norway25 contributions29 helpful votes
+1
What a major disappointment! We returned to The Sumner after an enjoyable stay many years ago. Big mistake! The hotel is in major need of a refurbishment. We booked a "luxury" room which cannot, under any circumstances, be classified as such. The first "luxury room" was on the second floor. The double glazing is poor and needs replacing so it was very noisy. We therefore asked if they could offer somthing else - which they could. We had to change rooms again because of extensive mould in the bathroom in the next one we were offered. After that, we accepted the best they had available. Unfortunately they charged the full amount of the rooms on arrival otherwise we would not have stayed at all. Damaged furniture, damp and yet more mould in the bathroom. And then there was the bed that sunk in the middle and the cracked window too. The staff were sweet and tried their best, but head office is in India and they were not allowed to make any decisons locally regarding a price reduction. I had no luck with the Head Office either. After responding to my first mail, head office just ignoned my two follow up mails. Breakfast was not that impressive either. despite the wonderfully friendly lady in charge. She did her best but when they cannot provide a range of fresh bread, and the croissant are not freshly made either, she is in a losing losing battle. Avoid this hotel!
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip: If you accidently end up here, get a room on a higher floor.
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2 Helpful votes
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Alan N wrote a review Feb 2020
Reading, United Kingdom76 contributions66 helpful votes
An extremely clean, small yet friendly hotel located a short walk from Marble Arch. We only stayed one night and the room was a good size, actually larger than I expected, spotless and comfortably warm. The en-suite was equally clean, very well lit, with all the usual toiletries and had a good shower. Although there is no tea and coffee in the room these are available from reception, at no extra charge, and served in the comfortable lounge any time of the day or night. Breakfast is included and the small self-service buffet provides a comprehenisve choice from cereals, cooked breakfast, a variety of cheeses, fruit and more. We couldn't fault the hotel and will happily book again for our next short break in the capital. The only minor point is that being a small hotel with narrow lifts and staircases disabled access may be a little tricky,
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Date of stay: February 2020
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Sleep Quality
Room Tip: We paid a little extra for a deluxe room but felt it was worth it,
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2 Helpful votes
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JMO641015 wrote a review Jan 2020
Vancouver, Washington10 contributions9 helpful votes
The accomodations were adequate, the reaction and service exhibited were less than stellar. I booked a room for four nights for our daughters tripe to Europe to celebrate their graduations. Our daughters came back to the hotel after a day of sight seeing to a room that smelled of smoke. They were told by the front desk personnel that their smoke alarm had gone off and they had to enter their room four times throughout the day to and stop the alarm from going off and open windows to disperse the smoke. They were unable to explain where the smoke came from. The hotel was at capacity and could not move them to a new room. They were told to sleep with the window open. My daughters are pretty easy going and knew there weren’t a lot of options so they asked for extra blankets (which they never received). Upon checkout they asked for a rate reduction on the room and were told that management would need to approve it. I contacted management and after two weeks the manager decided a good gesture would be a 10% discount on another stay and a bottle of wine. Definitely not the “gesture” I would expect from a hotel that holds itself out to be of a better caliber. I would book at your own risk and hope that you don’t have any issues. Upon reading recent reviews it appears that management is not on site and does not react to customer’s issues or empower their team to handle.
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Date of stay: December 2019Trip type: Travelled with family
2 Helpful votes
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PRICE RANGE
US$184 - US$294 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sumner hotel london
LOCATION
United KingdomEnglandLondonMarylebone
NUMBER OF ROOMS
19
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Frequently Asked Questions about The Sumner Hotel
Which popular attractions are close to The Sumner Hotel?
Nearby attractions include Marble Arch Theatre (0.2 miles), Still Water Horse Head Statue (0.2 miles), and Five Guys Named Moe (0.2 miles).
What are some of the property amenities at The Sumner Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and breakfast buffet.
Which room amenities are available at The Sumner Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Sumner Hotel?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to The Sumner Hotel?
Conveniently located restaurants include L'Angolo Bianco, Lord Wargrave, and Texture.
Are any cleaning services offered at The Sumner Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Sumner Hotel?
The staff speaks multiple languages, including English, German, Italian, Russian, Polish, and Romanian.
Are there any historical sites close to The Sumner Hotel?
Many travellers enjoy visiting Churchill War Rooms (1.6 miles), Tower of London (3.7 miles), and Houses of Parliament (1.9 miles).
Is The Sumner Hotel accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.