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Shangri-La Hotel, At The Shard, London

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31 St Thomas Street, London SE1 9QU England
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Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 11/03/2021.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Hotel, At The Shard, London
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 1,157 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Feel an unparalleled connection to London, at Shangri-La Hotel, At The Shard. Stay in the capital’s highest hotel, in one of the world’s most iconic buildings, whilst enjoying panoramic skyline views that connect you to the whole city. This is the only five-star luxury hotel in London Bridge, contrasting sleek modern style with the area’s rich historic character. Connect with the real London in our vibrant neighbourhood, balancing old and new, raw and refined, traditional and visionary. Explore nearby food destinations such as Borough Market and Bermondsey Street, and enrich your stay with our array of authentic London experiences. Staying in London Bridge lets you benefit from the most convenient transportation access, whether by foot, car, boat or rail. For leisure visits, we easily connect to all of London’s most famous landmarks, from Big Ben to St. Paul’s Cathedral and the Tower of London. For business, it’s a quick trip to the City and Canary Wharf.
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Room & Suite (1,650)1,650
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children's television networks
Airport transportation
Wifi
Infinity pool
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Bathrobes
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Walk-in shower
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, French, Spanish, Chinese and 3 more
Hotel links
Special Offer:Experience More with Free Breakfast & Upgrade
3,798Reviews197Q+A100Room tips
Traveller rating
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Popular mentions
Emma C wrote a review Yesterday
London8 contributions2 helpful votes
The views, the team, the restaurants and cocktail bars are just incredible. Whenever we have any friends or family in London we make an excuse to take them for brunch, afternoon tea, dinner or a cocktail - especially at twilight! Just an amazing experience every time.
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Date of stay: March 2020Trip type: Travelled with friends
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Reyan11 wrote a review 26 Jan
Kaithal, India125 contributions70 helpful votes
Just one minute walk from The Shard & 4 min walk from borough Market of London. Accomodation include minibars & a safe. Bathroom include shower, slipper, bathrobes. Recreational facilities also available here
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Date of stay: February 2020Trip type: Travelled with friends
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missworldwide24496 wrote a review 19 Jan
Rugby, United Kingdom15 contributions2 helpful votes
+1
So this is a review of a birthday gift getaway, after spending my last 3 birthday in hospital I was calling it my 21st even thought it was my 25th. From the beginning when I was trying to sort things out the booking team were very accommodating ensuring I knew what I was getting and how the hotel was currently working with covid restrictions and also provided me with a map, current road diversions and closures and alternate routes along with a number to call incase we got lost, So the booking process was a*. Arrival On arrival we were first greeted by concierge who were quick to take our luggage and escort it up too checkin whilst on the door there were people that were providing sanitizer and compulsory temperature checks once entering. Walking through the beautiful reception a lady guided us on what floor we needed to go to. Once out lift we were then greeted by another member of staff who escorted us to check in. We were greeted by the most lovely lady at check in, she took our contact details explained how the hotel was operating with covid restrictions and just held a lovely conversation, with us telling us where to come for breakfast advising us on the best days for breakfast in room and best day for in there restaurant. Kelly then escorted us up to our room and showed us around the room, Kelly stayed for a short chat and then went. We then took in the beautiful sights of the room before a few minutes passed and the concierge Guy came with our bags, again this was another member of staff that was so friendly and chatty and he wished me a happy birthday for when it came. I do think if I was to talk about all the staff that made it a special visit I’d have to write a book. The hotel may be expensive but it is so worth it! The views, the services, the little touches like the bath running service and the staff make this hotel amazing. I can say that this is one of the first establishments that I’ve visited and from my experience all the staff treat all of guests like VIPs And for this reason i want to make this a place that we come for all birthdays and special occasions. I’d also like to add that I suffer with a problem that has left me unable to speak, and every single member off staff treated me the same way they would any other guest which was so refreshing! I can’t wait for you to reopen so I can experience some luxury again! Thank you so much to the staff at Shangri-La for making this the best birthday to date!im already in communications with the bookings team to book a few more dates! See you soon
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Date of stay: December 2020Trip type: Travelled with family
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Response from Kurt Macher, General Manager at Shangri-La Hotel, At The Shard, London
Responded 1 week ago
Dear DevinaM, Thank you so much for your kind words from your recent time in residence with Shangri-La, London. I am delighted to read that you enjoyed your stay to celebrate your 21st birthday with us. I am truly touched that my lovely team made you feel so welcomed and ensured that had a memorable experience. I am glad that you appreciated your room with stunning views, the warm welcome by Kelly, the wonderful Concierge service and the hospitality from the heart by the team members you encountered. We are so delighted to hear that we were able to spoil you and show appreciation for all your hard work in the hospital and helping others. In a year like this we want to look after our NHS community and thank them for helping the people of the U.K.! We look forward to welcoming you back in the near future to enjoy more fond memories in the clouds! Take care and stay safe! Kind regards, Kurt Macher General Manager
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Masoomabari wrote a review 19 Jan
London, United Kingdom2 contributions
A most memorable stay at this awesome hotel. Amazing experience from start to finish. The staff went out of their way to take care of us, especially Spiros, Simone and Chloe. Thank you to you all for making it special on my Birthday.
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Date of stay: November 2020Trip type: Travelled with family
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Response from Kurt Macher, General Manager at Shangri-La Hotel, At The Shard, London
Responded 1 week ago
Dear Masoomabari, Thank you for taking the time to share your feedback about your great experiences at The Shangri-La London, at The Shard. We are so pleased that you enjoyed your birthday experience with us and especially the caring service by Spiros, Simone and Cloe. I will make sure that they will get recognized for their efforts. We look forward to welcoming you back, for another great experience in the clouds in 2021! Best regards, and stay safe, Kurt Macher General Manager
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BinnysFoodandTravel wrote a review 18 Jan
london17 contributions16 helpful votes
If you want to wake up and see a 360 degree view of London whilst being hosted by the most divine hospitality, Shangri-La Hotel at The Shard has got to be at the top of your list. From the moment you step foot and are greeted at reception to even when you dine at either TING or indulge in cocktails at GONG, the attention to detail, warmth and hospitality is second to none! Their Afternoon Tea offering is the best in London and so definitely make a booking to enjoy a leisurely afternoon experiencing that. Cocktails at GONG are not to be missed. The location of the hotel is perfect, close to London Bridge and with Borough Market steps away. Highly highly recommend.
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Date of stay: October 2020
Location
Service
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Response from Kurt Macher, General Manager at Shangri-La Hotel, At The Shard, London
Responded 1 week ago
Dear BinnysFoodandTravel, Thank you for taking the time to share your feedback about your great stay at The Shangri-La London, at The Shard. We are so pleased that you appreciated our great location, the stunning views, your wonderful experiences at Ting and Gong and 'the hospitality from the heart'. We look forward to welcoming you back, for another great experience within the clouds in 2021! Best regards, and stay safe, Kurt Macher General Manager
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PRICE RANGE
US$551 - US$822 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonSouthwark
NUMBER OF ROOMS
202
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Frequently Asked Questions about Shangri-La Hotel, At The Shard, London
Which popular attractions are close to Shangri-La Hotel, At The Shard, London?
Nearby attractions include Borough Market (0.2 miles), The View from The Shard (0.02 miles), and Escape Rooms (0.2 miles).
What are some of the property amenities at Shangri-La Hotel, At The Shard, London?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Hotel, At The Shard, London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel, At The Shard, London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Hotel, At The Shard, London?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Shangri-La Hotel, At The Shard, London?
Conveniently located restaurants include Richard Haward's Oysters, Flat Iron Tooley St, and Boro Bistro.
Are there opportunities to exercise at Shangri-La Hotel, At The Shard, London?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Shangri-La Hotel, At The Shard, London have an airport shuttle?
Yes, Shangri-La Hotel, At The Shard, London offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Hotel, At The Shard, London?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel, At The Shard, London offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Hotel, At The Shard, London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Filipino.