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#5 of 3,039 hotels in London
Location
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Value
2023 Travellers' Choice Best of the Best
Feel an unparalleled connection at Shangri-La The Shard, London. Stay in the capital’s highest hotel, in one of the world’s most iconic buildings, whilst enjoying panoramic skyline views that connect you to the whole city. This is the only five-star luxury hotel in London Bridge, contrasting sleek modern style with the area’s rich historic character. Connect with the real London in our vibrant neighbourhood, balancing old and new, raw and refined, traditional and visionary. Explore nearby food destinations such as Borough Market and Bermondsey Street, and enrich your stay with our array of authentic London experiences. Staying in London Bridge lets you benefit from the most convenient transportation access, whether by foot, car, boat or rail. For leisure visits, we easily connect to all of London’s most famous landmarks, from Big Ben to St. Paul’s Cathedral and the Tower of London. For business, it’s a quick trip to the City and Canary Wharf.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Babysitting
Children's television networks
Wifi
Infinity pool
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Walk-in shower
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, French, Russian, Spanish and 4 more
Location
100Great for walkers
Grade: 100 out of 100
264Restaurantswithin 0.3 miles
77Attractionswithin 0.3 miles
31 St Thomas Street, London SE1 9QU England
E-mail hotel
Getting there
London BridgeUnderground1 min
MonumentUnderground9 min
Car HireSee car hire from US$24/day
7064Reviews232Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Most Recent
This was amazing and so was Rahul Mathias. I will recommend this and come back next time I visit London. The food/afternoon tea was an amazing experience. The place and view is wonderful. This is a place to visit.
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Date of stay: December 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
This year I spent my holidays twice at the Shangri-La The Shard Hotel. And I can not wait for my 3rd visit. Just in April, I celebrated my birthday there and enjoyed a weekend. And after I scrolled through numerous hotel pages, I caught myself again and again to look at the booking page of the Shangri-La. And so it came as it had to come: I became a repeat offender and booked 3 nights, 4 days in this legendary hotel. I arrived at the hotel and the wonderful staff outside took care of my luggage. I have to say never did I met such a professional and lovely bunch of people. The staff is very friendly and takes care of everything. The high-speed elevator took me to the 35th floor in just a few seconds. As soon as the doors opened, the view of the overwhelming glass front was released, which literally takes your breath away and gives you a superior view of the city. Already here it is difficult to avert one's gaze. Only the view from your own room surpasses everything. I booked a Premier City View Room with a Bathroom with a View. The Views from the room and especially from the tub is A M A Z I N G. I loved the heights and the views. St. Pauls Cathedral, the London Eye in perfect view. And once it got dark, the london lights pulled you into their charms. And that's the reason for being sleepless in the clouds. The views were the reason why I could not sleep (on my first night) I always thought I could miss something. I LOVED IT!!!!!!! The bed was delightfully firm and the pillows very dense and sturdy, with just enough fluff. If I could design my own bed and pillows, I would want the Shangri-la. The marble-clad bathroom consists of a shower and a bathtub. The floor warms your feet, a TV screen in the mirrored area allows you to watch the news while brushing your teeth (for me it's always Frasier on Channel 4 ;-)), and the high-tech toilet heats up your bum. :-) The only thing which bothered me a bit was that my room key had to be reissued three times cause the key stopped working. The entire staff was accommodating and friendly. The porters downstairs made me feel very welcome, and whenever I left for or came from my daily London adventure, they made me feel welcome. It was like coming home to friends. The only thing I have to do now is deciding when I will be back at the Shangri-La in 2023. See you soon.…
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Date of stay: October 2022
Value
Cleanliness
Service
Room Tip: Get the Bathroom with a View. A City View Room makes it extra special.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
7 Helpful votes
Helpful
Response from Kurt Macher, General Manager at Shangri-La The Shard, London
Responded 21 Dec 2022
Dear Valued Guest, Thank you for sharing your lovely feedback following your recent visit at Shangri-La Hotel The Shard, London. I am delighted to read that you had such an excellent time spent in our company and you have enjoyed our wonderful views, the room and the service provided by our colleagues. Thank you for highlighting our staff for demonstrating professionalism, care and hospitality throughout your stay. I am sorry to hear that you have had troubles with your key card. Please do rest assured that I personally shared every element of your encountered issue with the relevant department for further internal discussions. We are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lady Louise Hill wrote a review Yesterday
Kidderminster, United Kingdom238 contributions136 helpful votes
Two very dear friends of mine were staying here over the weekend and I called up to order a gift to be left in their room for when they arrive. Even after a slight hiccup, Tyrone went above and beyond for me and my visiting friends; making their stay extra special and made them feel very welcome. Tyrone was at the end of a phone/email to me to ensure everything requested had been done and that he was available should we need any more assistance…I wasn’t even the guest and felt very looked after and I know my friends were blown away by the gestures, kindness and attentiveness by Tyrone and the hotel. Thank you for making their weekend very special…I hope to come myself one day! Thank you once again Tyrone :)
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Fantastic service we booked a suite and the guest relations manager Tyrone introduced him self from the start and made sure every single detail was taken care of . We felt like royalty. Every was so amazing we will be back . The room even had a Christmas tree
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded yesterday
Dear Valued Guest, We are truly honored by your amazing feedback and elated to hear that your experience with us was so exceptional that it warranted six stars in your eyes. Your kind words and appreciation are a source of great pride and motivation for our entire team. We are particularly delighted to know that Tyrone, our Guest Relations Manager, played a significant role in making your stay memorable. His dedication to ensuring every detail is attended to and making our guests feel like royalty is a reflection of our commitment to unparalleled service. We will be sure to pass along your compliments to him, as it will serve as a wonderful affirmation of his hard work. It’s heartening to hear that the suite and the special touches like the Christmas tree contributed to making your stay extraordinary. We believe in creating unique and memorable experiences for our guests, and we're thrilled to know we achieved this with you. Thank you for choosing to stay with us and for your plans to return. We eagerly look forward to welcoming you back and providing another royal experience, ensuring that every visit is as amazing as the last. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Incredible food, incredible service, incredible views. Nothing more, nothing less. You get what you pay for. Special mention to Jenny, she was a wonderful hostess, very welcoming and extremely friendly. Thank you
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 2 days ago
Dear Meander, We are immensely grateful for your enthusiastic feedback describing your recent experience with us as "amazing" and highlighting our food, service, and views. Knowing that we met your expectations in these key areas is incredibly rewarding for our entire team. Your succinct description - "incredible food, incredible service, incredible views. Nothing more, nothing less. You get what you pay for." - encapsulates the essence of what we strive to provide our guests. We are committed to delivering a high-quality experience that justifies the value and trust you place in us. We are particularly pleased to hear about the wonderful service provided by Jenny. Her welcoming and friendly approach is a reflection of our dedication to hospitality, and your special mention is a testament to her efforts. Rest assured, your kind words will be shared with Jenny, serving as a source of inspiration and encouragement for her and our entire staff. Thank you once again for choosing to spend your time with us and for taking the time to share such positive feedback. We are thrilled to have been a part of your enjoyable experience and look forward to welcoming you back for many more visits filled with exceptional food, service, and views. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mathias is one the kindest, diligent, hardworking servers I have had in a long time. He was very conversational. He made the experience. The food here was amazing. It was a lot for one person. The views would make you cry with how beautiful they are.
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Date of stay: December 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Ask for a window view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 2 days ago
Dear Kate, We are deeply touched and grateful for your wonderful feedback regarding your recent experience with us. Your description of the views as "for a lifetime" and the tea as "forever" captures the essence of the memorable moments we strive to create for our guests. We are particularly delighted to hear about the exceptional service provided by Mathias. His kindness, diligence, and conversational skills are qualities we value highly, and it's heartening to know that he played such a significant role in making your experience memorable. We will ensure that Mathias receives the recognition he deserves for his hard work and dedication. It's also great to hear that you thoroughly enjoyed the food. Our culinary team puts a lot of effort into creating delicious and visually appealing dishes, and knowing that you found the food amazing is a huge compliment. We understand that the portions were substantial for one person, and we appreciate this feedback as it helps us in continually adjusting our offerings to suit our guests' preferences. The views from our location are indeed something we are very proud of, and we are thrilled that you found them so moving and beautiful. We believe that a stunning view can significantly enhance the dining experience, and it seems we were successful in this regard during your visit. Thank you once again for choosing to spend your time with us and for taking the time to share such positive feedback. We look forward to welcoming you back for many more visits with views that touch your heart and tea that delights your senses. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great time at the Festive Afternoon Tea at TĪNG Shangri-la this November. Dining in the clouds on the 35th floor, or taking in the expansive view of London’s iconic skyline (when the weather permits) is an experience we will not forget in a hurry. The quality and freshness of seasonal ingredients and flavours made the food items really stand out. The task of selecting from their extensive menu of signature teas was quite the adventure, but one we enjoyed thoroughly. The Green Gunpowder tea was a favourite. The genuine care and hospitality of the TĪNG Restaurant staff made our afternoon tea a relaxing and enjoyable experience. Special shout out to Jing who looked after us. It's the most wonderful time of the year, as the famous Christmas song goes. This afternoon tea experience made our all the more special!…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Gluten free and vegan options are available
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 2 days ago
Dear Heydi, We are incredibly touched and grateful for your delightful feedback regarding your Festive Afternoon Tea experience at TĪNG Shangri-la this November. It's truly rewarding to know that we could contribute to making your visit memorable. Dining 'in the clouds' on the 35th floor, accompanied by the stunning views of London's skyline, is indeed a unique aspect of TĪNG, and we're glad it added a special touch to your experience. Our team works diligently to ensure that the ambiance complements the overall experience, and your appreciation of the view is much valued. We are also pleased to hear that the quality, freshness, and seasonal flavours of our food items stood out to you. Our culinary team takes great pride in curating menus that showcase the best of seasonal produce and are thrilled to know their efforts were well-received. Selecting from our extensive menu of signature teas is indeed an adventure, and it's wonderful that the Green Gunpowder tea was a highlight for you. We aim to provide a diverse selection to cater to all palates, and it's gratifying to hear that you enjoyed the experience. A special thank you for acknowledging Jing's exceptional service. We believe that genuine care and hospitality are at the heart of a memorable dining experience, and your shout-out to Jing is a testament to this. Your kind words will be shared with Jing and the entire TĪNG Restaurant team as a source of encouragement and pride. As the famous Christmas song goes, it is indeed the most wonderful time of the year, and we are overjoyed to have been a part of making your season special. Thank you once again for choosing TĪNG for your festive afternoon tea, and we look forward to welcoming you back for more unforgettable experiences. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We do not normally go to places like this , it was my birthday and my husband took us for dinner . The service provided by MARRI was amazing .made us feel so comfortable. RAHUL did an amazing job as well . The food was amazing and so was the view . Overall a great experience.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 5 days ago
Dear Valued Guest, Thank you for choosing to celebrate your birthday with us at Shangri-La The Shard, London. It’s an absolute pleasure to hear that your dining experience was exceptional, especially with the amazing service provided by Marri and Rahul. I am thrilled to know that their efforts made you feel comfortable and added a special touch to your celebration. Your compliments regarding the food and the view are greatly appreciated. We take pride in offering our guests a memorable dining experience, combining exquisite cuisine with breathtaking views of the city. It’s wonderful to know that we were able to make your birthday celebration a great experience. Your kind words are a true testament to the dedication and passion our team has for delivering exceptional service. Rest assured, your feedback will be shared with Marri, Rahul, and the entire team. Such positive recognition is a great motivator and reinforces our commitment to excellence. We hope your visit has created lasting memories and look forward to welcoming you back, perhaps for another special occasion or a casual visit. Thank you once again for your kind words and for sharing your experience. Wishing you a belated happy birthday and many more to come! Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rahul nailed it. Like really nailed it. He was kind, attentive, and made sure our visit was all class. He also made sure to get us a seat near the window so that we could have picturesque views of the city. Would definitely visit again.
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 6 days ago
Dear Valued Guest, Thank you so much for taking the time to share your delightful experience at Shangri-La The Shard, London, and for highlighting the exceptional service provided by Rahul. It’s truly rewarding to hear that his kindness, attentiveness, and efforts to ensure you had a seat with picturesque views significantly enhanced your visit. Rahul is indeed a valued member of our team, and we are proud to have colleagues who are dedicated to delivering an all-class experience to our guests. Your kind words serve as a wonderful testament to his hard work and dedication. Rest assured, your compliments will be shared with Rahul and our entire team, as such positive feedback is incredibly motivating. We are thrilled that you would consider visiting us again, and we look forward to the opportunity to welcome you back for another memorable experience. Thank you once again for choosing Shangri-La The Shard, London, and for your generous feedback. It is greatly appreciated and will be shared with our team. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Alex and Mathias were our waiters and they couldn’t be more obliging! They took our photos making every effort to get the perfect shot! They sang me happy birthday and brought out all the works to make it special for us! The food, the views and the service is top tier and I would highly recommend for any occasion!!
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kurt Macher , General Manager at Shangri-La The Shard, London
Responded 1 week ago
Dear John, It is truly heartening to receive your "Top Notch!" review following your recent experience at Shangri-La The Shard, London. We are delighted to hear that your birthday celebration with us was made special, not only by the food and views but also by the exceptional service provided by Alex and Mathias. Your kind words recognizing their efforts, from capturing perfect photos to singing happy birthday, are greatly appreciated. It's wonderful to know that their attentiveness and dedication added an extra touch of joy to your celebration. Be assured that your compliments will be shared with both Alex and Mathias, as such feedback is incredibly motivating for our team. We are thrilled that you found our service top tier and would highly recommend us for any occasion. Our goal is always to provide memorable experiences for our guests, and knowing we achieved this for your special day is very rewarding. Thank you once again for choosing Shangri-La The Shard, London for your birthday celebration. We look forward to welcoming you back for many more exceptional experiences. Best regards, Kurt Macher General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$739 - US$1,025 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonSouthwark
NUMBER OF ROOMS
202
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Claim Your ListingSHANGRI-LA THE SHARD, LONDON - Updated 2023 Reviews
Frequently Asked Questions about Shangri-La The Shard, London
Which popular attractions are close to Shangri-La The Shard, London?
Nearby attractions include Borough Market (0.2 miles), The View from The Shard (0.02 miles), and Escape from the Golden Hinde (0.2 miles).
What are some of the property amenities at Shangri-La The Shard, London?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La The Shard, London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La The Shard, London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La The Shard, London?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Shangri-La The Shard, London?
Conveniently located restaurants include TwoRuba Bar, Mallow - Borough Market, and The Bermondsey Bierkeller.
Are there opportunities to exercise at Shangri-La The Shard, London?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Shangri-La The Shard, London have airport transportation?
Yes, Shangri-La The Shard, London offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La The Shard, London?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La The Shard, London offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La The Shard, London?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Chinese, and Polish.