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About
#147 of 3,041 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Whether you are seeking high culture or good old-fashioned sightseeing, Park Plaza County Hall London enjoys a superb location on the South Bank, rubbing shoulders with many of London's most famous attractions. The Houses of Parliament, Westminster Abbey, the London Eye, Buckingham Palace, Shrek's Adventure, London Dungeons the London Aquarium and Leake Street Graffiti Tunnel are on the doorstep, as are London's finest theatres, restaurants and bars.
Friendly and welcoming, with a reputation for excellent service, Park Plaza County Hall London is perfect for family adventures, short breaks and romantic weekends. Previously awarded the 'Best Family Friendly Hotel' at the HRS Hotel Excellence Awards, the hotel specialises in treating children like VIPs through its Family Getaway package, which includes accommodation, a Children's Gift Bag, food and drink vouchers, and complimentary breakfast, lunch and dinner for children under 12.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Kids club
Taxi service
Business Centre with Internet Access
Wifi
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Highchairs available
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish, Polish, Romanian
Location
100Great for walkers
Grade: 100 out of 100
106Restaurantswithin 0.3 miles
26Attractionswithin 0.3 miles
1 Addington Street, London SE1 7RY England
Getting there
WaterlooUnderground8 min
SouthwarkUnderground9 min
Car HireSee car hire from US$24/day
1386Reviews165Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Very good central london location. Easy access to metro and bus services. Despite next to waterloo station, there was no noise from the train movement. Very quiet. Room had sufficient cupboard, hangers, drawers, fridge, microwave, Nescafé machine with variety of coffee capsules and tea. Breakfast, self service, to serve any diet. All and all very comfortable stay
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
Perfect family hotel in a great location, with a view of The London Eye! We booked a studio room for 2 adults, a 13 and 11 year old, and we had plenty of space. The room was really 2 rooms separated by a kitchen and bathroom, which gave us adult/kid space to unwind after a busy day! The kids shared the sofa bed. We put them top to tail, and requested 2 single duvets to prevent them from arguing. This was ready for our arrival, plus their towels were made up in the shape of elephants - a great touch!! Both the kids and us slept really well! The beds were comfortable. We had room 620, right in front of the elevators. There was no noise though, from either within the hotel or outside- it was a really peaceful stay! I think the rooms must be sound proofed, but there was no slamming of doors/ noise from lift. The room had everything we could have wanted! The bathroom had a walk in shower and separate bath, and was spacious for the location. We were provided with an iron/ironing board, microwave, mini fridge, cutlery/plates, lovely bottles of Elemis shampoo/conditioner/shower wash, tissues, flannels as well as towels etc. We didn’t need to ask for anything. Breakfast was AMAZING!! We thought it was the best buffet breakfast! We used the bar/outside area too and this was a relaxing facility to have at the end of a busy day. The food and drink are lovely! The hotel staff really go above and beyond. They are a credit to the hotel! The location was fab also. We used the tube to travel everywhere - from Waterloo. This station is 5 mins down the road and tubes come every 2 mins. We could leave the hotel and be in Leicester Sq, at Tower of London/ Kensington museums 15/20 mins later, for £2.50 per trip (with an Oyster card). South Bank is <5 mins away, as are a Marks and Spencer’s/Boots the Chemist for supplies. We plan to return later in the year and won’t stay any where else in London now!…
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Date of stay: April 2022Trip type: Travelled with family
Room Tip: Try to get to breakfast before 08:30 to avoid a slight queue. It is served up to 10:30 weekdays...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
9 Helpful votes
Helpful
+1
Just returned from a 2 night stay, my first visit. I was upgraded to a suite. Check in was quick and the reception area smelled gorgeous! My room was lovely with a living area with large settee and TV and a kitchenette. Bathroom was lovely with a separate shower and complimentary Elemis products. The bed was so comfortable! I ordered room service of vegan burger and frees. Didn't have to wait long and it was really tasty. No issues at breakfast. Had cereal the first morning although there were plenty of other options. On the second day I had a cooked breakfast which was delicious especially the scrambled eggs. All the staff were friendly and professional. Great location, felt very safe. Highly recommend.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from CustomerService PPHE, Owner at Park Plaza County Hall London
Responded 1 week ago
Dear CupcakeW, thank you for your nice feedback! We are thrilled to hear that you enjoyed your whole stay and lovely to read such nice comments regarding the hotel recommendation! We truly hope you come back to stay with us again very soon. Kind regards, Solari
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One night stay in a twin room with a friend. Ideal for our trip as the room was clean . We were hardly in the room but the shower was hot and breakfast was decent enough. Also we ate in the restaurant , fish and chips was tasty and a drink in the bar area suited us too.
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from CustomerService PPHE, Owner at Park Plaza County Hall London
Responded 1 week ago
Thank you for your review, Allison2907, We are so happy to see you enjoyed your stay with us. Nonetheless, we are sorry to see that your stay didn't quite live up to a 5/5 experience - which is always our aim. We hope we have another chance to welcome you and deliver a 5/5 experience in the future. Kind regards Eli
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an amazing stay at the Park Plaza. It was in a great location, our room was beautiful, with a lovely view of the city - which was a nice bonus. The staff were all lovely. Hannah checked us in, and she was really helpful and welcoming. The breakfast was really nice as well, plenty of selection. The staff were attentive and available for any extras needed at breakfast, and one of the waiters (I didn't get his name) got me a bowl of milk, so I could add in the cereal at my own pace - a really nice added touch. I would have loved to stay for supper as well, as the restaurant/dining room looked great. Will have to come back again in 2024.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from CustomerService PPHE, Owner at Park Plaza County Hall London
Responded 1 week ago
Dear guest, thank you for sharing your wonderful review. We are delighted to hear you enjoyed your stay with us and liked our hotel and it's location, as well as breakfast. We also appreciate you pointing out the excellent service you received during your stay. We look forward to welcome you back soon! Best wishes, Santa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My friends stayed here for a girls weekend in London as we were visiting the theatre and woman & home event at county hall. We had a wonderful stay. They really looked after us with some extra treats. The location is excellent and was perfect for our plans. The rooms were comfortable, particularly the beds and the service was very good too. A nice warm and friendly atmosphere. They enjoyed the breakfast and had a lovely stay indeed. Thanks Team CH!
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from CustomerService PPHE, Owner at Park Plaza County Hall London
Responded 2 weeks ago
Dear GeorgieG77, Thank you for taking the time to share your feedback from your visit to Park Plaza County Hall London. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza County Hall London, I look forward to welcoming you back. Sincerely, Kristine
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent a weekend as a couple in an Executive Studio Room-London Eye View. The good: The room was clean, tidy and quiet and the bed was comfy. The view of London eye and parliament was nice enough. The central location meant lots of the big London attractions were in walking distance. Also very close to Waterloo underground and Pier for tube and clipper connections to wider city. Staff seemed fine, but had very little interaction with them to be honest. The not so good: The hotel and area it sits within are pretty soulless. The room was looking tired and the layout was odd. A long thin suite, with bedroom next to exterior window, enclosed bathroom in middle and lounge on the inside towards the corridor, with no natural light. I don't know why the bathroom and lounge were not the other way around to allow the light and nice view in to the lounge?? Very overpriced for what you get, then breakfast is £20 per person, per day on top (recommend the black penny nearby instead). Washbasin needed attention, didn't drain readily. Also had to specifically ask for refills of toiletries, tea and coffee. It was fine, but based on the price and other reviews I expected much better. I'd be tempted to opt for something cheaper with more character, in a nice leafy suberb next time. …
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from CustomerService PPHE, Owner at Park Plaza County Hall London
Responded 2 weeks ago
Thank you for your message, and for taking the time to share your experience with us, Guy987654, We are delighted to hear that you found our beds comfortable and that the views from your room were to your liking. Nonetheless, it is disappointing to learn that your experience did not live up to your expectations. We would like to assure you this is not up to our usual high service standards and we wish we could have turned this around for you at the time. Please rest assured we are working diligently to ensure our usual high service levels are consistently maintained moving forward. We would love to welcome you back and have another opportunity to wow you. Kind regards, Eli
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for two nights. The room was really comfortable and well laid out and the bathroom was equally nice with a bath with proper shower over. I was lucky and got it for a similar price to the Premier Inn just round the corner which I’ve occasionally stayed in before - this was much better in terms of the comfort of the room, the hotel’s facilities as well as the sense of attention from the staff who were all unfailingly friendly and helpful. There’s a very comfortable restaurant and bar and, although I didn’t use it, room service too which is always a plus. A very nice touch was the option not to have my room serviced in advance of my second night apart from having anything replenished for which I could choose either a bottle of wine or a voucher towards food in the hotel. Finally, it’s a great location - a few minutes’ walk from Waterloo, the Eye and the Southbank Centre and really easy for getting anywhere in Central London. Providing the prices don’t rocket up, I’ll definitely make this the place I stay whenever I come up to town.…
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from CustomerService PPHE, Owner at Park Plaza County Hall London
Responded 2 weeks ago
Thank you for your nice message, and for taking the time to share your experience with us, Beart1961, We are so happy to see you enjoyed your stay with us and that you experienced very friendly service from our staff. We cannot wait to welcome you back! Kind regards, Eli
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I spent five nights at the hotel, in one of their penthouse suites. The amazing view from the wrap around balcony made it well worth the price. This is not a luxury hotel, but the location, spa and breakfast do not disappoint. The only downside for me where the uncomfortable bed pillows and overwhelming fragrance in the lobby.
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The overall impression is of a hotel on a downward trajectory. My late night check in was depressingly, almost surreally slow, my superior room on the 6th floor had many signs of aging (and had never been luxurious). Breakfast quality ok but I was frustrated at the plentiful staff walking around and pretending they’re busy by carrying around a dirty plate or two but never offering any help for coffee or anything. Needs a couple well intentioned operations and quality managers before it deserves the pricing it commands.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from CustomerService PPHE, Owner at Park Plaza County Hall London
Responded 3 weeks ago
Dear guest, thank you for sharing your review. So sorry to hear that you experienced a long wait at check-in. That is certainly not up to our usual standards and not the warm welcome we aim to give you. I am sorry that your room fell short of expectations on this occasion. We want all of our guests to have a comfortable stay and a room they're happy with, and we apologise you did not have that experience. I will ask our Facilities team to check this room as a priority. We hope we can welcome you back and pleasantly surprise you next time. Kind regards, Santa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$193 - US$356 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park plaza county hall london hotel london, park plaza london, london park plaza
LOCATION
United KingdomEnglandLondonSouthbank
NUMBER OF ROOMS
399
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Claim Your ListingPARK PLAZA COUNTY HALL LONDON - Updated 2023 Reviews
Frequently Asked Questions about Park Plaza County Hall London
Which popular attractions are close to Park Plaza County Hall London?
Nearby attractions include Bar Elba (0.3 miles), The Old Vic (0.2 miles), and Tonight Josephine Waterloo (0.3 miles).
What are some of the property amenities at Park Plaza County Hall London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Park Plaza County Hall London?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Park Plaza County Hall London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Park Plaza County Hall London?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Park Plaza County Hall London?
Conveniently located restaurants include Paladar, Crust Bros, and Chunnel Bar.
Are there opportunities to exercise at Park Plaza County Hall London?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Park Plaza County Hall London?
Yes, dry cleaning and laundry service are offered to guests.
Does Park Plaza County Hall London offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Park Plaza County Hall London?
The staff speaks multiple languages, including English, Spanish, Polish, and Romanian.
Are there any historical sites close to Park Plaza County Hall London?
Many travellers enjoy visiting Houses of Parliament (0.6 miles), Churchill War Rooms (0.9 miles), and Tower of London (1.6 miles).