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BEST WESTERN Brook Hotel Norwich

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BEST WESTERN Brook Hotel Norwich
BEST WESTERN Brook Hotel Norwich
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550 Reviews from our TripAdvisor Community

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Showing 548: English reviews
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Reviewed 2 days ago NEWvia mobile

Now I stayed at this hotel just before Christmas and I did say then that I wouldn't return. Nothing awful but just couldn't relax in my room which needed a bit of TLC. Yet here I am again due to lack of availability elsewhere. How does it fare this time? Well this room must have been redecorated recently as it...

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Helpful?
Thank Fizz1979
Pontefract, United Kingdom
Reviewed 2 days ago NEWvia mobile

My company booked me in here, I was expecting a top class hotel and feel it's more like bargain basement. The room is 3 singles, the bathroom looks dirty with stains in the toilet, chips out of the bath and what looks like old soap residue in the soap dish. The road noise is a bit of a nuisance as...

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Thank Robert B
Jeonju, South Korea
Reviewed 5 days ago NEWvia mobile

Hotel just outside the city limits of Norwich. Very friendly and helpful staff. Good-sized basic rooms with free, but unstable, WiFi. Also has a restaurant (limited choice for vegetarians) and lounge bar. Is starting to look its age. Needs a makeover in places.

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Helpful?
Thank Mark F
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review

Thank you for your recent review of our hotel. We are currently refurbishing our bedrooms throughout the hotel, this is an ongoing project we expect to finish next year. Our restaurant & bar was refurbished last year, I have passed your feedback regarding vegetarians meals over to our chef.

Norwich, United Kingdom
Reviewed 1 week ago NEW

The food was excellent, the price reasonable, the room clean and newly decorated and the staff were lovely. We couldn't believe our luck with this place. Bowthorpe isn't the most attractive part of Norfolk but the hotels's location and quality of service delivery more than made up for that. This place is a hidden gem.

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Helpful?
Thank Laura M
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review

Many thanks for your recent review of our hotel. I am pleased to hear you enjoyed your stay with us & also enjoyed our newly refurbished rooms. I will certainly pass your comments onto the team. I look forward to welcoming you back to the hotel in the near future.

Bournemouth, United Kingdom
Reviewed 1 week ago

Journeyed up from Bournemouth for a Funeral , Easy to Find Hotel and very Helpful Staff who let us in our rooms earlier than their Normal time. Stayed One Night with my Family of five , Bed Very Comfortable. Evening Dinner was Superb as was our Breakfast , All part of the Package Deal. Very Good Value for Money ....

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Helpful?
Thank DenisA304
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review

Many thanks for your recent review of our hotel. We are currently undergoing refurbishment of our bedrooms. We have had a number of rooms completed as some of your family by the sounds of it stayed in. I am glad you enjoyed dinner & found all the staff friendly, I will pass your comments onto the team.

Reviewed 1 week ago via mobile

Stayed here for a friend's birthday party, was a little worried as had heard some really horrid stories about this place. A couple we know said they stayed there 4 years ago and the swimming pool was full of chairs, mattresses etc! With trepidation we arrived and it looked really nice, then when we found our room we began to...

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1Thank Sue W
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review

Thank you for your recent review of our hotel. I am sorry that you experienced some issues while staying with us, I will certainly make all the relevant heads of department aware of your problems you encountered.

Cheltenham, United Kingdom
Reviewed 1 week ago

Situated just out of Norwich, lots of parking. Staff were friendly, helpful. Clean tidy, breakfast was good.. Reception area could do with brightening up a little, very dark.. Beds were comfy. Despite a main road it was not noisy..

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Thank Jon W
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review

Many thanks for your recent review of our hotel. I am glad enjoyed your stay with us & I look forward to welcoming you back in the near future.

Malvern, United Kingdom
Reviewed 1 week ago via mobile

Stayed here on business recently: for the money it is a reasonable stay. The staff were very friendly and helpful throughout, which makes such a difference. The room was sufficiently equipped although the shower took some playing with to find a sensible temperature. The food was good enough for the price within a hotel environment. I want to be more...

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Helpful?
Thank finedinewine
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review

Thank you for your recent review of our hotel. We have currently be undergoing to refurbishment of our bedrooms, unfortunately you did not get to stay in one of our new rooms as they are far superior to a holiday inn brand. Maybe next time you need to stay in Norwich, if you contact me directly on gm@brookhotel.co.uk I will...

Derby, United Kingdom
Reviewed 2 weeks ago

I was pleased with my room and staff . Very friendly and helpful . room was clean , and bed was comfy . what else do you need ? Continental breakfast , and good choice . i will defenetly recomend it . Thanks for warm welcome .

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Thank Paranormali
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review

Thank you for your recent review of our hotel. I am glad to hear you enjoyed your stay with us & I look forward to welcoming you back in the near future.

County Dublin, Ireland
Reviewed 2 weeks ago

Stayed 2 nights every weekend while working in the area from early January. Friendly and helpful staff Dumitru at front desk went out of his way to help me with my bookings and the cleaners could not do enough to make my stay comfortable . One or two bits of the hotel were slightly faded but overall the hotel felt...

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Helpful?
Thank sullivan29
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review

Thank you for your recent review of our hotel. It is always pleasing to read about staff going out of there way for guests, I will make sure that Dumitru is made aware. Again, thank you for your comments & I look forward to welcoming you back to the hotel in the near future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... ... more   less 

Additional Information about BEST WESTERN Brook Hotel Norwich

Address: Bowthorpe Employment Area, Norwich NR5 9JB, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range: £51 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Brook Hotel Norwich 3*
Number of rooms: 80
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Also Known As:
BEST WESTERN Brook Hotel Norwich Norfolk
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Brook Hotel Norwich staff and other travellers.
8 questions
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Norwich, United Kingdom
3 months ago
11 months ago
Kings Lynn, Norfolk
over a year ago
over a year ago

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Questions? Get answers from BEST WESTERN Brook Hotel Norwich staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and get a room away from the roadside. Some traffic noise means you can't have windows open.”
 of 5 bubbles lauramY5298EE, 16 Feb 2017 | Read review
“1st floor looks best”
 of 5 bubbles DenisA304, 15 Feb 2017 | Read review
“Rooms at the back are quieter”
 of 5 bubbles sullivan29, 5 Feb 2017 | Read review
“Pick the honeymoon suite if it's on sale. Buy direct from hotel.”
 of 5 bubbles molly1164, 4 Jan 2017 | Read review
“Ask for the honeymoon suite”
 of 5 bubbles _Victor_Ling_Barkers, 29 Dec 2016 | Read review
5 of 5