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Best Western Brook Hotel Norwich

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Traveller (94)
Room & Suite (160)
Dining (78)
Overview
  • Excellent23%
  • Very good33%
  • Average25%
  • Poor10%
  • Terrible9%
Travellers talk about
“coach trip”(15 reviews)
“would stay again”(14 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (643)
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640 results
Traveller rating
152
203
161
65
59
Traveller type
Time of year
LanguageEnglish
152
203
161
65
59
Show reviews that mention
All reviewscoach tripwedding receptionwould stay againplenty of parkingmain roadcity centretea and coffeeone night staysaturday nightcomfy bedcarverythursfordoutskirtsnorfolkueauniversity
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1 - 5 of 640 reviews
Reviewed 1 week ago via mobile

Myself and my partner stay here one to two nights a week due to his job. We have always had a lovely clean room, staff are lovely Jay our waiter is always a delight. The only I would comment on is the menu of the...More

Thank Johanna R
Reviewed 1 week ago

Avoid room 143. It is compact and clean, and the beds are comfortable. There is a TV, a hair dryer and a kettle etc. There is an air conditioning unit, and thereby lies the problem. Outside the room are some noisy heat pumps. We complained...More

1  Thank John D
Reviewed 1 week ago via mobile

Rooms okay Service absolutely terrible Needs to improve Breakfast charges should be included in the room rate Not very good in my view and like I commented on earlier needs to improve after waiting 20 minutes for my breakfastMore

Thank Jason T
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 1 week ago

Thank you for your recent review of our hotel. I am sorry to hear you did not enjoy your stay with us, I will of course pass on your feedback to the restaurant team. I am unsure why you had to wait 20 minutes for...More

Reviewed 2 weeks ago via mobile

I was given room 137 minute I walked in the room I thought I’d gone back in time and walked into the local pub tap room it stunk of cigarette smoke even the smoke alarm was covered up with clingfilm I then went to complain...More

2  Thank damienb418
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 1 week ago

Thank you for your recent review of our hotel. I am sorry that you experienced some issues while staying with us, it is always unfortunate when a previous guest decides to break the law & smoke in the room, it does take some time to...More

Reviewed 2 weeks ago via mobile

Just returned from a weekend Easter break on a coach trip. Arrived very late but the staff stayed on to serve dinner but at around 8.30/8.00pm. Staff were excellent Reception and dining areas were good but our bedroom had a chipped enamel bathroom and our...More

Thank Stephen G
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 2 weeks ago

Thank you for your recent review of our hotel. I am sorry you encountered some issues while staying with us. I appreciate your comments regarding the bathroom, we are currently refurbishing them & hope to finish the project early next year. Thank you for your...More

View more reviews
About
Amenities
Top amenities
Room Service
Free High Speed Internet (WiFi)
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$74 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$74 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (94)
Room & Suite (160)
Dining (78)
Questions & Answers
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EMCARDY
23 February 2018|
Answer
Response from Spike C | Reviewed this property |
The reception was open all the time when we were there they have a night desk
1
Vote
Richard H
23 June 2017|
AnswerShow all 5 answers
Response from Paranormali | Reviewed this property |
no pool
0
Votes
Room Tips
"Better than expected"
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"Ask if there are newly refurbished rooms."
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"We had 122 very quiet."
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"I like first floor....over courtyard....but in all my stays...i have been comfortable....great Hotel."
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