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Mercure Norwich Hotel

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Traveller (161)
Dining (11)
Room & Suite (4)

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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#19 of 43 hotels in Norwich
Location
Cleanliness
Service
Value
The location of this hotel is perfect for business and leisure guests alike, with easy access to Norwich city centre (3 miles), Norwich International airport (1 mile) and the Norfolk Broads just 15 minutes drive away. Each of the 107 bedrooms has an ensuite bathroom, flat-screen TV, WiFi, hairdryer and tea & coffee making facilities. Car parking is complimentary for hotel guests. There are a restaurant, bar and meeting/event facilities (suitable for 2-400 people) on-site. Breakfast is served from 5 am daily.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Banquet room
Meeting rooms
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Electric kettle
Flatscreen TV
Bath / shower
Room service
Telephone
Wardrobe / wardrobe
Bottled water
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English
1,037Review9Q+A100Room tips

Reviews
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kayleigh wrote a review 12 Apr
Norwich, United Kingdom12 contributions
I stayed at mercure for business trip. Comfortable rooms and a good size. The receptionist was friendly and very knowledgeable about Norwich and where to go and eat. They do have a restaurant which I will try next time. Breakfast was the best I’ve had in all the hotels I’ve stayed at. It’s buffet style, but the food was fresh which is nice as I didn’t go down till 0830. I ordered poached eggs and the staff got them out to me within minutes. Bar area was very cosy and relaxed. Every staff member I saw was happy and professional. I will be staying at the mercure every time I go to Norwich.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stuart Collins, General Manager at Mercure Norwich Hotel
Responded today
Thank you for your kind review Kayleigh. I am glad you had a great business trip. I must agree i think our breakfast is the best too!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pink 2023 wrote a review 8 Apr
5 contributions
Attend a mental health conference. I must say Emma went above and beyond to look after my needs. I have dietary requirements and Emma took care of all my food that day she is an absolute super star a credit to any employer. The room was spacious and the coffee was just what I needed. I would definitely return.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Trip type: Travelled solo
Room Tip: Great coffee
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stuart Collins, General Manager at Mercure Norwich Hotel
Responded 6 days ago
Thank you so much for your kind review. I will pass on your lovely comments to Emma, who I agree is a superstar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roger120361 wrote a review 8 Apr
Litcham, United Kingdom15 contributions4 helpful votes
A massive thank you goes to all the staff at the Mercure Norwich Hotel, especially the conference & banqueting team, who were again very accommodating with all my needs. The reason why I’m a regular booker, is very simple - they never disappoint & their service is outstanding !
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stuart Collins, General Manager at Mercure Norwich Hotel
Responded 6 days ago
Roger thank you for your kind review. We are proud to host your events and are already looking forward to the next Archway Event.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Duncan S wrote a review Mar 2024
5 contributions1 helpful vote
The Mercure Norwich is on the edge of a soulless industrial estate. It appears a little tired - but no one seems to have told the staff, they run the place with heart and professionalism. Every person we encountered went above and beyond from the cleaners who make the place spotless, to the breakfast team who are very attentive, to the reception team who welcome you with professionalism and kindness. They made what should have been forgettable into a memorable stay.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip: Great value breakfast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stuart Collins, General Manager at Mercure Norwich Hotel
Responded 2 weeks ago
Thank you so much for a lovely review, I am so pleased you recognized the amazing effort my team out into making our customers feel welcome at Mercure Norwich. It is true that we have not been blessed with natural beauty or kerb appeal but we do try harder because of that. Your review made me smile with pride and I thank you for that.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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homayounsepehrara wrote a review Mar 2024
Norwich, United Kingdom2 contributions1 helpful vote
We had our Iranian New Year celebration party on 24 March in the City Suite, 230 guests. Everything was excellent, food and service was high quality, very kind and caring staff. Special thank you to Gill for being so kind and accommodating and always being there for us and of course agreeing a fantastic price. Also big thank you to Angie for being so kind and providing fantastic and very delicious food. Thank you to Debbie, event organiser and all staff who worked hard during the celebration. They all made our night special. Venue was beautiful, lots of parking areas and excellent location in Norwich. Have already booked the venue for next year celebration as well.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Excellent hotel for the celebrations. Fantastic service, food and venue.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stuart Collins, General Manager at Mercure Norwich Hotel
Responded 2 weeks ago
Thank you for your glowing review Homayoun. I am delighted that you had such a fabulous experience. My team thoroughly enjoyed celebrating the Iranian New Year with you. We look forward to repeating your celebrations next year. My grateful thanks to you for your own amazing organization and energy.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rob K wrote a review Mar 2024
Peterborough, United Kingdom11 contributions1 helpful vote
Despite some reviews mentioning the hotel's dated appearance, my wife and I thoroughly enjoyed our stay at this establishment. The cleanliness throughout the premises was impeccable, contributing to a comfortable experience. We appreciated the consistent and comfortable room temperature, as well as the reliable hot water supply with good pressure. The breakfast and food options exceeded our expectations, offering a plentiful selection that was both hot and tasty. There was even porridge on request. The staff were notably friendly and attentive, enhancing our overall satisfaction with the stay. Overall, our experience at this hotel was delightful, and we would certainly consider returning in the future.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Breakfast is served from 5am
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stuart Collins, General Manager at Mercure Norwich Hotel
Responded 3 weeks ago
Thanks Rob for your lovely comments we are delighted you enjoyed your stay and loved our breakfast and our wonderful team, we cant wait to welcome you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dj3k wrote a review Feb 2024
Norwich, United Kingdom23 contributions44 helpful votes
We hired the City Suite for our football club charity event. Having hired this venue with another club found this to be ideal for hosting upto 240 people. Layout and presentation was great. The bar staff were excellent and the organiser, Gill, provided great service start to finish. Highly recommended
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stuart Collins, General Manager at Mercure Norwich Hotel
Responded 18 Feb 2024
Thank you for your kind feedback. I am glad the bar staff and Gill our Events Manager looked after you well. We hope to see you again soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Adam D wrote a review Feb 2024
3 contributions
Stayed at the Mercure for a weekend in Norwich. Ideal location the staff on reception were very helpful and friendly and sorted us taxis to and from Norwich city centre. The rooms were very clean and bed was very comfy. We had breakfast before leaving the next morning would recommend!!
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stuart Collins, General Manager at Mercure Norwich Hotel
Responded 9 Feb 2024
Thank you for your kind comments regarding our helpful reception staff, clean and comfy beds! Our breakfast is lovely i do agree so thank you for that. We hope to welcome you back very soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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camdeb wrote a review Feb 2024
norwich6 contributions2 helpful votes
Fabulous stay at Mercure hotel! Beds were a dream we didn’t want to leave! Room was spacious and clean. Close to city centre with so many restaurants to choose from! Reception staff were very friendly and helpful! Thank you we will return! Happy customers!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stuart Collins, General Manager at Mercure Norwich Hotel
Responded 9 Feb 2024
Thank you for your lovely review, i am glad you found our reception staff very friendly and helpful. I do also agree our beds are very comfortable! I hope you return soon, take care.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lucy B wrote a review Feb 2024
4 contributions4 helpful votes
Another lovely stay at the Mercure in Norwich last month. Always a great base for us when we visit. Really Friendly staff, comfy rooms and a cracking breakfast with lots of choice. Looking forward to staying again in March for the 80’s party night
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stuart Collins, General Manager at Mercure Norwich Hotel
Responded 9 Feb 2024
Thank you Lucy for your lovely review, I am glad the Mercure Norwich is always your base whenever you visit this fine city. Your comments regarding our friendly staff, comfy rooms and 'cracking' breakfast are fantastic and i thank you for them. We look forward to welcoming you back in March!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£76 - £103 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada norwich, norwich ramada
LOCATION
United KingdomEnglandEast AngliaNorfolkNorwich
NUMBER OF ROOMS
107
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MERCURE NORWICH HOTEL - Updated 2024 Reviews

Frequently Asked Questions about Mercure Norwich Hotel
Which popular attractions are close to Mercure Norwich Hotel?
Nearby attractions include High Altitude (0.1 miles), Ladybelt Country Park (0.5 miles), and Mecca Bingo And Slots Norwich (0.6 miles).
What are some of the property amenities at Mercure Norwich Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Norwich Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Mercure Norwich Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Norwich Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Norwich Hotel?
Conveniently located restaurants include Kamakazi Kitchen, Bramleys Cafe and Cakery, and Taj Mahal Indian Take Away.
Does Mercure Norwich Hotel have airport transportation?
Yes, Mercure Norwich Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Norwich Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Norwich Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mercure Norwich Hotel?
Many travellers enjoy visiting Cryptic Escape (2.0 miles), History Mystery (2.0 miles), and Norwich Cathedral (2.1 miles).
Is Mercure Norwich Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.