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The Grand

Traveller (1384)
Room & Suite (626)
Dining (84)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to The Grand, York's first and only AA five-star rated hotel. This stunning hotel opened in May 2010 following the extensive refurbishment of the former North Eastern Railway headquarters – one of York’s most iconic Edwardian buildings. Originally constructed in 1906 as a ‘Palace of Business’ for what was then one of the most powerful public companies in the country, today it is the region’s leading luxury hotel and has established a global reputation for its first-class service, stylish bedrooms and unique historic atmosphere. Since a £15 million refurbishment in 2017, The Grand now boasts 207 individually designed bedrooms, a beautiful spa to relax, two destination restaurants, cocktail bar and events spaces. Something for everybody to enjoy - we look forward to welcoming you soon!
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Property amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Luxury
Classic
HOTEL CLASS

Location

Full view
100Great for walkers
Grade: 100 out of 100
194Restaurantswithin 0.3 miles
76Attractionswithin 0.3 miles
4,808Reviews
1,720Photos
94Q+A
100Room tips
Traveller rating
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  • 338
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  • 90
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Popular mentions
We booked an ‘executive room’ but instead we were initially allocated a dated, classic double. We noted how small it was- nothing about the room lived up to the description advertised. We questioned the difference between a standard and executive room. A member of staff said
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Response from Grand-York, Guest Relations Executive at The Grand
Responded yesterday
Good afternoon Lucy, Greetings from The Grand Hotel and the beautiful city of York. Thank you your loyalty to The Grand Hotel and for taking your time to write up your review on your recent stay with us. I would like to also thank you for choosing The Grand Hotel, however it is disappointing that we did not quite reach your expectations this time around. I would like to sincerely apologise for any upset caused during your stay, as I believe that our usual 5 star standards were not fully reflected on your stay and I can understand why you may feel disheartened regarding certain elements of your stay. My team are passionate about providing the best guest experience possible and I can assure you that no one in the team wanted you to have an unpleasant stay with us. Communication is key and we must always handle any issues with care, therefore your feedback regarding maintenance issues has been recorded and our Reception team are always on hand 24/7 and happy to assist you. Your comments regarding the Spa department have been put forward and I would like to apologise for any disappointment regarding your experience. I do believe that your feedback has been reviewed and followed up again by our Duty Manager. Once again, thank you for taking the time to bring your comments to our attention. It would be our pleasure to welcome you back in the near future and restore your faith in our usual 5 star standards. York is a fascinating city and do hope that you made some lovely memories in the City too! Kind regards, Catherine Jayne Herbert Guest Relations Executive
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Stayed 1 night...but oh my goodness! the service was full on proper 5* ....from the valet parking...taking your bags to your room..room standard was amazing all little features ...moultin brown...thick dressing gown...fresh milk for tea ...smiling helpful staff....gorgeous new
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Response from Grand-York, Guest Relations Executive at The Grand
Responded yesterday
Good afternoon, Greetings from The Grand Hotel and beautiful city of York. I hope all is well and that you are having an excellent day so far. Firstly, I would like to thank you for taking the time to submit your feedback and I am happy to read that you had an exceptional stay with us. Your review is extremely valuable for us and I am more than happy to read that you enjoyed all elements of your experience with us. Our staff are key in providing you with the 5 star service in which we take great pride in. I will most certainly share your glowing remarks regarding my team, especially the exceptional service Charlie provided. Attention to detail is extremely important to us and it is great to know that your appreciated the luxurious amenities that were placed in your room, including the Molton Brown and high quality robe. It is also wonderful to know that you recommend our valet parking, as our professional team are always on hand to securely park your vehicle and take away any stress from city parking. Once again, thank you for your feedback and we will be more than happy to welcome you back to the Grand Hotel York in the near future. Kind regards, Catherine Jayne Herbert Guest Relations Executive
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From the moment you are welcomed by the concierge, Wayne the Grand Hotel breathes quality, service and exceptional high standards. Our room was in the new wing - Executive twin (Rm 345). It was modern light & spacious, wonderfully peaceful, (until the builders arrived to work
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Response from Grand-York, Guest Relations Executive at The Grand
Responded yesterday
Good afternoon, Greetings from the beautiful city of York and The Grand Team. It gives me great pleasure to read your fantastic review and I would like to thank you for taking to the time to submit your review. Your excellent remarks will most certainly be shared with my team. My team are passionate about making your guest experience the best possible, therefore it's great to know that this was very clear during your stay. We understand how important it is to relax and feel comfortable during your stay with us, therefore It is great to read that your enjoyed your spacious and luxurious room. I would like to apologise for any noise disturbance which occurred from next door, this is monitored and we do our very best to accommodate rooms accordingly. The Rise is a fantastic place to dine, definitely a facility that should not be missed out on. I will most certainly pass forward your feedback in regards to your food & beverage experience. We offer a wide selection of delicious cuisine, that is all freshly prepared and locally sourced. Once again, thank you for your review and taking the time to share your feedback. We look forward to welcoming you back in the near future for another Grand stay. Kind regards, Catherine Jayne Herbert Guest Relations Executive
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+5
Booked a night away at the grand, with spa access for my girlfriends birthday. Fantastic 5 star experience for the time we arrived to the time we left. Exec room could not be faulted loads of space and amenities. Bed was one of the most comfiest i have ever stayed in. Dinner
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Response from Grand-York, Guest Relations Executive at The Grand
Responded yesterday
Good afternoon Daniel, Greetings from The Grand Hotel and the beautiful city of York. I hope all is well and that you are having an excellent day so far. I would like to thank you for taking the time to submit your feedback and I am happy to read that you had a memorable stay with us. We are very happy to know that you spent your special day with us and hope that you have lots of beautiful Birthday memories. My team is extremely passionate about providing expectation service and it is great to know that this translated perfectly in your stay. Your review is extremely valuable for us and I am more than happy to read that you had a fantastic stay overall. I will most certainly share your feedback regarding my team and 5 star service. Also your feedback regarding the Spa will be shared with the relevant department. We will be more than happy to welcome you back to the Grand Hotel York in the near future. Kind regards, Catherine Jayne Herbert Guest Relations Executive
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The Grand, what a lovely hotel. Greeted by the Concierge Wayne, and treated like royalty. Fabulous room. We just had the basic Classic Double which was immaculately clean and had everything you needed. Staff were attentive and friendly. Only thing I didnt expect was to
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Response from Grand-York, Guest Relations Executive at The Grand
Responded yesterday
Good afternoon Carol, Greetings from The Grand Hotel and beautiful city of York. I hope all is well and that you are having an excellent day so far. I am happy to read that you had an exceptional stay with us and I would like to thank you for taking the time to submit your feedback. Your review is extremely valuable for us and I am more than happy to read that you enjoyed all elements of your experience with us. Our staff are key in providing you with the 5 star service in which we take great pride in. It is great to know that we exceeded your expectations and I will most certainly share your glowing remarks regarding Wayne. Our Classic Room's are priced at a lower rate, which do not include Spa Access, as we appreciate not all guest wish to those facilities. However we do offer the opportunity to purchase this facility as an extra or to consider one of your Executive Suites, complete with Spa access. Our Reservations will always strive to provide you with the best offers and pricing in regards to room types. Please do not hesitate to contact us directly for your next stay and we will be happy to assist you. Your time is extremely precious and it was our pleasure to provide you with a fantastic stay, including those all important first impressions at check in. Once again, thank you for your feedback and we will be more than happy to welcome you back to the Grand Hotel York in the near future. Kind regards, Catherine Jayne Herbert Guest Relations Executive
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Professional photo exclusively commissioned by TripAdvisorThe Grand
The Penthouse Suite at the The Grand Hotel & Spa, York
Professional photo exclusively commissioned by TripAdvisorThe Grand
The Penthouse Suite at the The Grand Hotel & Spa, York
Professional photo exclusively commissioned by TripAdvisorThe Grand
The Master Suite at the The Grand Hotel & Spa, York
Professional photo exclusively commissioned by TripAdvisorThe Grand
The Master Suite at the The Grand Hotel & Spa, York
Professional photo exclusively commissioned by TripAdvisorThe Grand
The Junior Suite at the The Grand Hotel & Spa, York
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123456126
No extra charges...plus they put your bags in for you! I don't know why people are saying car park is next door....there isn't one?? all car parks about 10 mins walk? Tanner Row is closest at £24.00 for 1 night ...and then you have to walk? let em park it for you!! :-)
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We parked just to the side of the entrance as advised when we pulled up. Keys were given to the valet and they moved the car and parked it. When we check out it was brought back to the front for us.
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Yes, it is very central and would highly recommend
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There was canapes wine beer and prosecco and some spirits and mixers available between 6pm to 9pm, staff were very helpful and you can help yourself
1 vote
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12345619
"Rooms in the old part of the hotel if you want to be peaceful after 8am"
"The older part of the hotel has interesting and comfortable rooms."
"We stayed in room 157 were disturbed by loud noise until 4.30am from the night club across the road."
"Rooms in the original building are grander and even though we were close to the central main staircase they were very quiet."
"Opt for an executive room"
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12345620
PRICE RANGE
US$155 - US$372 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cedar court grand hotel yorkcedar court grand hotel and spa
FORMERLY KNOWN AS
The Grand Hotel & Spa
LOCATION
United KingdomEnglandYorkshireYork
NUMBER OF ROOMS
207
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