THE GRAND

About

4.5

Excellent

5,119 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

Welcome to The Grand, York's first and only AA five-star rated hotel. This stunning hotel opened in May 2010 following the extensive refurbishment of the former North Eastern Railway headquarters – one of York’s most iconic Edwardian buildings. Originally constructed in 1906 as a ‘Palace of Business’ for what was then one of the most powerful public companies in the country, today it is the region’s leading luxury hotel and has established a global reputation for its first-class service, stylish bedrooms and unique historic atmosphere. Since a £15 million refurbishment in 2017, The Grand now boasts 207 individually designed bedrooms, a beautiful spa to relax, two destination restaurants, cocktail bar and events spaces. Something for everybody to enjoy - we look forward to welcoming you soon!

Full view

Property amenities

Parking

Free High Speed Internet (WiFi)

Pool

Fitness Centre with Gym / Workout Room

Bar / lounge

Nightclub / DJ

Conference facilities

Banquet room

Free internet

Wifi

Internet

Hot bath

Sauna

Indoor pool

Heated pool

Restaurant

Breakfast available

Breakfast buffet

Breakfast in the room

Meeting rooms

Spa

Facial treatments

Foot massage

Full body massage

Massage

Concierge

Newspaper

Non-smoking hotel

Butler service

24-hour front desk

Dry cleaning

Laundry service

Ironing service

Room features

Non-smoking rooms

Suites

Family rooms

Air conditioning

Housekeeping

Room service

Refrigerator

Flatscreen TV

Safe

Good to know

HOTEL CLASS

HOTEL STYLE

Luxury

Centrally Located

Location

Full view

100Great for walkers

194Restaurantswithin 0.3 miles

79Attractionswithin 0.3 miles

Contact

Station Rise, York YO1 6HT England

Getting there

Leeds-Bradford Airport24 miSee all flights

Doncaster Sheffield Airport34 miSee all flights

Car HireSee all York car hire

See all nearby hotels

Nearby restaurants

skosh

1,142 reviews

3 minBritish

Sotano Charcuterie & Bar

See all nearby restaurants

Nearby attractions

4 minArchitectural Buildings

York Theatre Royal

401 reviews

6 minTheatres

See all nearby attractions

5,119Reviews101Q+A100Room tips

Birthday trip

My mum and I stayed here for 6 nights during a visit to York. It was my birthday and on arrival we both got a complimentary drink and there as a lovely little card for me left in the room as well. Pros We stayed in an executive room on the fifth floor which was very spacious. The bathroom was gorgeous with double sinks, a bathtub, a separate double shower and a separate loo. The room was cleaned everyday to a high standard and there was turndown service each evening from the lovey cleaning staff who were always cheerful and eager to help. All the staff we encountered from the doormen, reception and cleaners were friendly and welcoming. The hotel is well located and within easy walking distance from both York station and the town centre and other attractions. We did not get a chance to try the spa but access was included with the exec room. Cons We had room service on two occasions (out of necessity) and the food was not great. The in room dining menu was very limited and the food was warm rather than hot (the hotel should invest in food cloches/covers). The tray charge is also quite high (£10) when compared to other five star hotels I’ve stayed in which charge £5 at most. Luckily there are plenty of really good restaurants nearby and you can order in to the hotel as well. There was also an issue with an incorrect charge on the bill for parking but this was resolved very quickly by helpful Jack in reception. Overall a good visit and would be happy to stay here again.…

Date of stay: September 2019Trip type: Travelled with family

Good afternoon Lex C, Greetings from The Grand. We would like to thank you for taking the time to submit your feedback and we are happy to read that you had a memorable stay with us. It is great to know that you spent your special day with at The Grand and that you appreciated a celebratory drink along the way. My team is extremely passionate about providing exceptional service and we always like to acknowledge such occasions. Also, it is fantastic to read you liked your beautiful room and our excellent City centre location. We would like to apologise for any disappointment in regards to your in-room dining experience and all of your feedback will be shared with the relevant department. The reception team is always on hand to assist and we are glad that Jack was extremely helpful with the error which occurred. Once again thank your feedback we will be more than happy to welcome you back to The Grand in the near future. All the best, Catherine Jayne Herbert Guest Relations Executive

Excellent first visit

Lovely executive twin. We were able to check in really early as the room was available. Check in was first class and Jack made us feel really welcome and special. We dined in the Rise restaurant in the evening. First class food and service. Breakfast was really tasty. All the staff we encountered were helpful, friendly and professional…

Date of stay: October 2019

Rooms

Cleanliness

Service

Room Tip: We had an executive twin in the new part of the hotel

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Good afternoon lindaeX497NF, Greetings from The Grand. Thank you for choosing to stay with us. We are very happy to read that you enjoyed all elements of your first stay at The Grand and your fantastic remarks make my team very proud. We take great pride in welcoming all of our guests with a true Yorkshire welcome and ensuring that you feel comfortable throughout your stay. Our room's provide you with the highest levels of elegance and comfort, therefore we thank you for acknowledging these beautiful details and we are happy that they enhanced your stay. We understand the importance of quality dining and we take great pride in presenting you with only the finest ingredients, especially within our Rise Restaurant. York is a fascinating City and we hope that you had an opportunity to explore! Once again, thank you for your review and we hope to welcome you back in the near future. Kind regards, Catherine Jayne Herbert Guest Relations Executive

More storage space, please!

This achingly trendy hotel is less than 10 years old & all the public rooms are beautifully designed. Sadly, our Heritage Suite wasn't quite on a par with the show rooms downstairs. The design was certainly modern, but although our corner room was large, with vast windows, it seemed oddly empty, with the bed (complete with disintegrating decorative cushions), dressing/tea & coffee-making table & TV/fridge at one end & a small 3-piece suite & coffee table in splendid isolation several yards away. Behind the settee & armchairs was a large amount of unused space with an assortment of unused sockets in the corner walls. The relative lack of storage space for the possessions of a couple staying for 3 nights (a medium depth drawer each, a narrow drawer each, a suit-depth enclosed wardrobe, a full-length open hanging space shared with the ironing board & a bedside table each) made us long for an extra piece of furniture in that unused corner - a large chest of drawers, perhaps, or a full-sized wardrobe. I can't recall the last time we were forced to use our luggage as extra storage when staying in a suite in a decent hotel! According to the Grand's website, Heritage Suite bathrooms contain "his & hers sinks, single & double walk-in showers, indulgent bathtubs..." Not this one, I'm afraid. We shared a single sink, the bath appeared fairly basic & you had to climb into the bath in order to have a shower. The sink taps were certainly state of the art, though, working on the shower system of one tap for adjusting the water temperature & the other tap controlling the amount of water. Unfortunately, these taps had fairly stubby levers, were very stiff to use & well-nigh impossible for anyone with arthritic hands to operate. Prior to our arrival, we had requested a quiet room, fresh milk in the mini-fridge & an electric fan. The room was at the corner of the original building, which sits next to a major roundabout, around which York's many bendy buses appear to operate noisily throughout the night. So not at all quiet, then. When we opened the tiny plastic bottle of fresh milk in our fridge the following morning, we discovered it was already going off. So, not very fresh after all. As for the electric fan, it was nowhere to be seen on our arrival. Everyone we asked promised to "chase it up with Housekeeping" but it took a lot of polite nagging before, 5 hours later, a Dyson Hot/Cold fan was delivered. No instructions or remote control, just a fan which was pre-set to Hot. Naturally we requested the instruction book, charmingly staff promised to "chase it up with Housekeeping" & inevitably nothing materialised during the 3 days of our stay. So, no cool fan, then. All the staff we encountered were smiling & cheerful, particularly the magnificent doormen (whose valet parking & luggage delivery services were impeccably efficient), the serving staff in the Bar, the White Rose lounge & the Rise restaurant & the delightful lady who cleaned our suite daily. An electrician arrived to deal with a couple of minor technical glitches in our room within minutes of our call for help (it seems that in order for the bedside wall sockets to work properly, the plugs had to be pulled partly out of the sockets!) & fresh jugs of milk for our fridge were always delivered swiftly. The food was delicious & beautifully presented during our dinners in the Rise restaurant, while breakfast, whether hot or cold, was of similar high quality. We noted that a Service Charge was added for anything spent in the restaurant & made our usual enquiry at Reception about leaving a large tip to be distributed around the other hotel staff. The receptionist must have been new because she had absolutely no idea what happened to cash tips left by residents. In the end we spoke to the duty manager, who assured us that any cash we left would be added to a kitty & distributed periodically amongst the hotel staff. To summarise, our Heritage Suite had more than enough space for a larger bed, a larger 3-piece suite, a larger coffee table & at least a large chest of drawers. Not only was the storage space minimal, the surface space wasn't particularly generous either. A pity, because it could have been a spectacular room - apart from the all-night traffic noise.…

Date of stay: September 2019

Location

Cleanliness

Service

Room Tip: Avoid Heritage Suite 332 if you want a decent night's sleep!

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Good afternoon delavalliere, Greetings from The Grand. I hope all is well and that you are having a nice day so far. Firstly, I would like to thank you for choosing to stay with us and submitting your feedback regarding your stay with us. As the only five- star hotel in York, we pride ourselves in delivering the highest levels of service. From our charming building- established in 1906, classic décor to our dedicated team, who are always on hand to assist you. I can assure you that we certainly wished you a pleasant stay and it is extremely unfortunate that your room expectations were not fully reached. All of your feedback has been taken seriously, dealt with care and shared with the relevant room's division department. We do use the highest quality of ingredients within our Food & Beverage department, which are locally sourced and reflect upon the pricing. Our dedicated Chef's work hard to provide you with the best range of dishes and it is great to know that you enjoyed your dining experience. Please feel free to contact us directly for the best options for a future stay and we will be more than happy to assist you with a suitable room for your requirements. It would be our pleasure to welcome you back and restore your faith. Kind regards, Catherine Jayne Herbert Guest Relations Executive

Second visit and still just as good

We stayed here 5 years ago and found the service exquisite then and again the same this time. Nothing is a bother for the staff, from the doorman to the room service persons. We did not eat there this time so I cannot comment on the food. The rooms were VERY comfortable, although not as palatial as last time, as we stayed in the new extension this time. That is not to say it lessened the experience any as the feel of the grandeur was still there. Have no issues in recommending this hotel to everyone. Not cheap but for what you pay the level of service really is there.…

Date of stay: September 2019

Cleanliness

Service

Sleep Quality

Good afternoon icollm, Greetings from The Grand. Thank you for choosing to stay with us and your loyalty to our hotel. It is our pleasure to read your review and I would like to thank you for your time. We are very happy to read that you enjoyed all elements of your stay at The Grand and your fantastic remarks make my team very proud. Our room's provide you with the highest levels of elegance and comfort, therefore we thank you for acknowledging these beautiful details and we are happy that they enhanced your stay. We do believe that our pricing matches the quality of the facilities we provide and the service that is presented to you. York is a fascinating City and we hope that you made lots of beautiful memories. Once again, thank you for your review and we hope to welcome you back again in the near future. Kind regards, Catherine Jayne Herbert Guest Relations Executive

Anniversary Visit

An amazing hotel with first class service from the beginning. All the staff were fantastic but Jack who checked us in is a credit to the hotel, he was very professional, attentive and thoughtful which started our visit off perfectly. Thank you.

Date of stay: September 2019Trip type: Travelled as a couple

Greetings from The Grand. Thank you for choosing to stay with us. It is our pleasure to read your review and I would like to thank you for your time. I am very happy to read that you enjoyed all elements of your stay at The Grand and your fantastic remarks make my team very proud, and it is a pleasure to hear that Jack stood out for you during your visit. We are pleased that we have been able to assist in creating some beautiful memories for your anniversary visit. We look forward to welcoming you back soon to The Grand. Kind Regards Hester de Groot Guest Relations Manager

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Is building works still ongoing for Malmaison and does it affect any rooms when staying in The Grand. I am arriving on Friday.

Hi. We were there at the weekend. The builders could not be heard in our room in the new block but i wouldn't like to say for all rooms.

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Worried about the bad reveiws saying it's. Not clean and it'd scruffy. And bad food

Its not scruffy! Its a lovely hotel. I can't comment on the food as I haven't eaten there.

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Does anyone know of the hotel allows dogs?

Yes the Grand is dog friendly. There are certain restrictions such as not having the dog in the bar of course.

Is there any age restriction on using the spa facilities

Yes, children are only allowed to use the pool during certain times so best to ask in advance if that us something you want to use a lot.

I have booked a two night stay in a few weeks time in a classic room. My boyfriend is unsure whether he will be able to join me on one of those nights. If he is able to, can he stay too or would there be an additional cost?

I would have thought if you have booked a double room that is for two people but you should maybe check with the hotel as I am unsure if they would make an additional cost

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