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The Grand Hotel & Spa

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#6 of 46 Hotels in York
Certificate of Excellence
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1 room 2 adults 0 children
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The Grand Hotel & Spa
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3,675 Reviews from our TripAdvisor Community

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Showing 3,631: English reviews
Reviewed 3 September 2015 via mobile

Beautiful hotel! Unfortunately didn't get to see the spa, as we did explore the city a lot! We will be back next year for our year wedding anniversary and thankyou to the amazing staff who found my husbands wedding ring! Thank you Mr and Mrs Hammond

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Helpful?
1Thank Cherie C
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Cherie C, Thank you for taking the time to review your trip to York and your stay at The Grand Hotel & Spa. We are delighted to hear that you and your husband had such an enjoyable stay with us. We are equally thrilled that a member of our team was able to find the missing wedding ring! It...

Birmingham, United Kingdom
Reviewed 3 September 2015 via mobile

My husband booked this hotel for our mini-moon after getting Married Saturday 29th August. The hotel on the outside is very grand, new and very clean. Beautiful. We arrived in the lobby to be greeted by very polite and helpful staff. My husband had mentioned he'd wrote a note on the hotel booking about our honeymoon and wondered if we'd...

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2Thank DisGeek_Kerry
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear DisGeek_Kerry, Thank you for taking the time to review your trip to York and your stay at The Grand Hotel & Spa. We are delighted to hear that you enjoyed your stay and that the team was able to look after you so well. We apologise for the oversight of your celebration - please be assured that this isn’t...

So.Cal
Reviewed 3 September 2015 via mobile

Beautiful hotel walking distance from train station and into town. Fine staff. Lovely indoor pool and spa. Newly remodeled yet kept the sence of the old railroad headquarters. Fruit always available. Good heating and air conditioning.

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2Thank bagbagbag
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear bagbagbag, Thank you for taking the time to review your trip to York and your stay at The Grand Hotel & Spa. We are delighted to hear that you enjoyed your stay and that the team was able to look after you so well. We are exceptionally lucky to be situated in such a glamorous Grade II listed building...

Stockton-on-Tees, England, United Kingdom
Reviewed 2 September 2015

We arrived in the centre of to wonderfully friendly staff, it was a surprise gift from my husband and to top it off we were upgraded for free from a junior suite to a suite. The building is beautiful and the room was just overwhelming. I had a truly wonderful stay and I am looking at the romantic package for...

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Thank HizzyLudson
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear HizzyLudson, Thank you for taking the time to review your trip to York and your stay at The Grand Hotel & Spa. It’s wonderful knowing we were able to make your husband’s birthday so memorable. Being Yorkshire’s first and only 5* hotel we believe that going the extra mile and providing an intimate service is what truly makes us...

UK
Reviewed 31 August 2015

The Grand Hotel is a beautiful building and a perfect place to celebrate our wedding anniversary. We were disappointed with the room we were allocated as in our opinion it appeared smaller than the hotel photographs and there was no walk in shower. The room also smelt like the previous occupants had been smoking. We spoke to the hotel management...

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Thank SiandCazUk
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear SiandCazUk, Thank you for taking the time to review your trip to York and your stay at The Grand Hotel & Spa. We are delighted that you had an enjoyable stay with us and pleased to hear that the team was able to look after you so well. It will be our pleasure to welcome you back to The...

Grimsby, Uk
Reviewed 31 August 2015

My wife and I along with my two boys aged 10 and 8 stayed at the hotel as part of a package 'I love Sundays'. This included overnight stay, continental breakfast, use of the Spa and one treatment. The Rooms are of a great size, very clean with high quality fixtures and fittings. The staff are all really friendly, very...

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Helpful?
Thank Howiep22
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Howiep22, Thank you for taking the time to review your trip to York and your stay at The Grand Hotel & Spa. We are delighted that you had an enjoyable stay with us and pleased to hear that the team was able to look after you so well. Our ‘I Love Sunday’s’ package is the perfect way to wind...

London, United Kingdom
Reviewed 31 August 2015 via mobile

Great hotel in the centre of the city. Rooms were spacious and the hotel had a good bar and restaurant. I only stayed 2 nights but would book again if I returned to York My room was on the first floor and had I high ceiling which made it feel even more spacious. Also liked the fact that the toilet...

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Thank DesJackson
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear DesJackson, Thank you for taking the time to review your trip to York and your stay at The Grand Hotel & Spa. We are delighted that you had an enjoyable stay with us and pleased to hear that the team was able to look after you so well. It will be our pleasure to welcome you back to The...

Broughty Ferry, null, United Kingdom
Reviewed 30 August 2015

I am just back from my 2nd holiday at The Grand. My first review was entitled Didn't want to leave and of course once again leaving yesterday morning was hard.My first visit was as a solo traveller in a classic room, so as my sister in law was my guest this time I booked a junior suite (room 403). We...

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Thank Elaine M
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear ElaineM, Thank you for taking the time to review your trip to York and your stay at The Grand Hotel & Spa. We are delighted that you had an enjoyable stay with us and pleased to hear that the team was able to look after you so well. Being Yorkshire’s only 5* hotel we believe that going the extra...

Reviewed 30 August 2015 via mobile

My husband and I have have just returned from our stay at The Grand and what an amazing time we had. My husband book this hotel as a surprise for my birthday and what a surprise it was. We have stayed I'n many 5 star hotels and we feel this has been the best. The food is amazing and can...

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Thank Jane143
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear Jane143, Thank you for taking the time to review your trip to York and your stay at The Grand Hotel & Spa. We are delighted that you had an enjoyable stay with us and pleased to hear that the team was able to look after you so well. Being Yorkshire’s only 5* hotel we believe that going the extra...

Huddersfield, England
Reviewed 29 August 2015 via mobile

The reviews saying the rooms are shabby must've been staying somewhere else. This hotel is amazing! We were treated like royalty. The staff are wonderful and nothing is too much trouble. We stayed in room 236 and it was huge! Beautiful views and a bath big enough for two. The extra touches like the turn down service and lovely molton...

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Helpful?
Thank emmapic
Ben_M_Deputy_GM, Manager at The Grand Hotel & Spa, responded to this review

Dear emmapic, Thank you for taking the time to review your trip to York and your stay at The Grand Hotel & Spa. We are delighted that you had an enjoyable stay with us and pleased to hear that the team was able to look after you so well. We believe that going the extra mile and providing an intimate...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel & Spa staff and other travellers.
63 questions
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Questions? Get answers from The Grand Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book a room at the front of this hotel, they are too noisy and you will not get any rest.”
 of 5 bubbles carolineh601, 19 Mar 2017 | Read review
“First floor facing the front of the hotel”
 of 5 bubbles Lol313, 14 Mar 2017 | Read review
“503 gives decent view towards rail station, quiet and clsoe to lift!”
 of 5 bubbles seawisedave, 10 Mar 2017 | Read review
“I am led to believe that each room in this hotel is different. Room 224 did not suffer from any disruption. It was a very pleasant stay.”
 of 5 bubbles 1stprinciples, 2 Mar 2017 | Read review
“Executive rooms are not much more expensive, but worth the money.”
 of 5 bubbles hate-popups, 27 Feb 2017 | Read review
5 of 5