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Hilton York

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Hilton York
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2,585 Reviews from our TripAdvisor Community

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Showing 2,537: English reviews
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Barton-upon-Humber, United Kingdom
Reviewed 3 days ago NEWvia mobile

Applejacks - clueless staff, long waits, below average food.  We visited York to go to the Castle Museum, after we'd finished we were all hungry. We headed into York and spotted Applejacks, being pony fans we decided to give it a go, they also have a kids eat free deal, in we went. We sat, viewed the menu, picked and...

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Thank N1603MWpaulf
Gainsborough, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 27 January 2017

Spent three nights at this lovely hotel very handily sited in the centre of York close to Cliffords Tower. The staff are so professional and friendly, breakfast is lovely and fresh and the chef cooking eggs etc is a real credit to the hotel friendly and helpful. They provided Gluten free toast for me and also advised on other items...

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1Thank nortonfen
About Hotel's Favourite Review
HiltonYork, General Manager at Hilton York, responded to this review

Dear nortonfen, Thank you for your kind comments and for the five star review. It is a pleasure to receive such lovely feedback and thrilled to read you had an enjoyable stay and received excellent service form my team. They work exceptionally hard and I am proud of them all. I have also passed your comments on to my Head...

Fife
Reviewed 3 days ago NEW

Reception staff were excellent however staff at breakfast were too keen to wrap everything up by 10am. This made for a less than relaxing time during breakfast. The evening staff at the bar advised us only cold sandwiches available. This turned out not to be the case. The impression I got was that the waiting staff were there to do...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Olitaric
HiltonYork, General Manager at Hilton York, responded to this review

Dear Olitaric, Thank you for taking the time to post a review on Trip Advisor. I was sorry to hear that on this occasion we failed to deliver your expectations. It is extremely important to us that all of our guests enjoy every aspect of their stay. Please be assured that the issues you have mentioned will be fully investigated....

Wokingham, United Kingdom
Reviewed 6 days ago NEW

Room was clean and very basic. No kingsize bed and no fridge, which for £185 a night for a double room was very disappointing. Would have had the same at a travel lodge at half the price. Make sure you ask for a room without a door joining the room next door as we were kept awake till 3.30am by...

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Thank Joannafb
HiltonYork, General Manager at Hilton York, responded to this review

Dear Joannafb, Thank you for taking the time to write a review following your recent stay. I am disappointed to learn that we have not been able to fulfil your expectations of what you have come to expect from Hilton Hotels. All feedback is taken on board and we will be taking the necessary actions to ensure that all following...

Loughborough, United Kingdom
Reviewed 1 week ago

Although in a very good location with most attractions within fairly easy walking distance I was a bit disappointed with the hotel. For the price we paid for me it didn't live up to expectations. That said the staff were very good and the breakfast (not included in the room rate) was varied and plentiful. The room was hot and...

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Thank taylors94
HiltonYork, General Manager at Hilton York, responded to this review

Dear taylors94, Thank you for taking the time to write a review on Hilton York. I am disappointed to learn that we have not been able to fulfil your expectations of what you have come to expect from Hilton Hotels. All feedback is taken on board and we will be taking the necessary actions to ensure that all future experiences...

Reviewed 1 week ago

Review collected in partnership with Hilton Hotels & Resorts
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Thank Emma P
HiltonYork, General Manager at Hilton York, responded to this review

Kingston-upon-Hull, United Kingdom
Reviewed 1 week ago

Review collected in partnership with Hilton Hotels & Resorts
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Thank andylE6871NL
HiltonYork, General Manager at Hilton York, responded to this review

London, United Kingdom
Reviewed 1 week ago

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Thank SimonMcG1
HiltonYork, General Manager at Hilton York, responded to this review

Melrose, United Kingdom
Reviewed 1 week ago

Review collected in partnership with Hilton Hotels & Resorts
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Thank Trudy D
HiltonYork, General Manager at Hilton York, responded to this review

Reading
Reviewed 1 week ago

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Thank S4021DAnickh
HiltonYork, General Manager at Hilton York, responded to this review

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Amenities

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  • Room Service
  • Bar/Lounge
  • Free Internet
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Questions & Answers

Here's what travellers have asked, with answers from Hilton York staff and other travellers.
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Questions? Get answers from Hilton York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one with no door to next room - you can hear everything!”
 of 5 bubbles Joannafb, 23 Mar 2017 | Read review
“join their club and check in online to choose a good room”
 of 5 bubbles cadamstam, 13 Mar 2017 | Read review
“We had a room with a view of the tower which we appreciated”
 of 5 bubbles TigerHull_uk, 13 Feb 2017 | Read review
“Not next to the lift / fire doors !!!”
 of 5 bubbles WILLIAMW681, 7 Feb 2017 | Read review
“Avoid rooms to the front of the hotel, especially on lower floors.”
 of 5 bubbles Bob1109, 29 Jan 2017 | Read review
5 of 5